pervasive ia (ia summit)

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 RESMINI ROSATI :: PERVASIVE IA ASIS&T IA SUMMIT 2010 PERVASIVE IA ANDREA RESMINI & LUCA ROSATI ASIS&T IA SUMMIT 2010

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Pervasive Information Architecture, presentation at the ASIS&T IA Summit 2010, Phoenix

TRANSCRIPT

Page 1: Pervasive IA (IA Summit)

   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

PERVASIVE IAANDREA RESMINI & LUCA ROSATI

ASIS&T IA SUMMIT 2010

Page 2: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

let's play a game

http://www.flickr.com/photos/bibliodyssey/3037600527/sizes/m/

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ASIS&T IA SUMMIT 2010

CIRCA 1999

http://www.flickr.com/photos/bibliodyssey/3037600527/sizes/m/

Page 4: Pervasive IA (IA Summit)

   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

(Mh. That seems a fun place to be)

http://www.flickr.com/photos/ihateyou/2905684780/

JAMES WANTS TO TRAVEL

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   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

http://www.flickr.com/photos/yourdon/3254328961/

(Let's hope the travel agency is open. And remember the hotel)

JAMES WALKS

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   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

http://www.flickr.com/photos/dan4th/144369022/

“Well, yes, you could buy a direct flight, but then ...”

JAMES TALKS

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   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

http://www.flickr.com/photos/dan4th/144369022/

“Of course we cannot provide you with a bus card now, but ...”

… AND TALKS

Page 8: Pervasive IA (IA Summit)

   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

(DOWNTOWN PHOENIX)

“Excuse me? I'm looking for the Southern Marketplace? Excuse me?”

JAMES TRAVELS

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   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

http://www.flickr.com/photos/sillygwailo/3320816159/

(Now, where did I put the maps and pictures?)

JAMES IS BACK HOME

Page 10: Pervasive IA (IA Summit)

   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

touch points or obstacles?

process

whew!

...

@#%!

???

A totally scientific model, 1999

user experience

JAMES' USER EXPERIENCE

Page 11: Pervasive IA (IA Summit)

   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

CIRCA 2010

http://www.flickr.com/photos/bibliodyssey/3037600527/sizes/m/

Page 12: Pervasive IA (IA Summit)

   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

http://todaysseniorsnetwork.com/

(Mh. Phoenix. And good prices. Incredible. Gotta go.)

MARIO WANTS TO TRAVEL

Page 13: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

(Oh come on! Damn site wouldn't let me buy a bus card?)

MARIO BROWSES

Page 14: Pervasive IA (IA Summit)

   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

(DOWNTOWN PHOENIX)

“Will you pass me that map? No, not the Google maps printout”

MARIO TRAVELS

Page 15: Pervasive IA (IA Summit)

   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

Image: Media Heaven Ltd

(Now, where did I put the maps and pictures?)

MARIO IS BACK HOME

Page 16: Pervasive IA (IA Summit)

   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

touch points or obstacles?

process

user experience whew!

@#%!

A totally scientific model, 2010

MARIO'S USER EXPERIENCE

Page 17: Pervasive IA (IA Summit)

RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

A GAME OF THE GOOSE

choose

walk

talk

search

*click*

savebrowse

switch*click*

*click*

(JACQUES DE VAUCANSON, 1737)

Page 18: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

… OR A GOOSE IN THE GAME?

now, a game is by definition a suboptimal way to achieve a goal

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ASIS&T IA SUMMIT 2010

WE PLAY LIKE THIS

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ASIS&T IA SUMMIT 2010

… AND NOT LIKE THIS

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ASIS&T IA SUMMIT 2010

NOW.

do we have to play a tiresome game anytime we engage in complex

experiences bridging different media?

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ASIS&T IA SUMMIT 2010

A GAME OF THE GOOSE?

Page 23: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

CIRCA 2019?

http://www.flickr.com/photos/bibliodyssey/3037600527/sizes/m/

Page 24: Pervasive IA (IA Summit)

   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

Pranav Mistry, Sixth Sense demo

PRANAV WANTS TO TRAVEL

Page 25: Pervasive IA (IA Summit)

   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

Pranav Mistry, Sixth Sense demo

PRANAV TALKS

Page 26: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

Bruce Branit, World Builder

PRANAV BROWSES

Page 27: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

Pranav Mistry, Sixth Sense demo

PRANAV TRAVELS

Page 28: Pervasive IA (IA Summit)

   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

Pranav Mistry, Sixth Sense demo

PRANAV IS BACK HOME

Page 29: Pervasive IA (IA Summit)

   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

but the question is:who designs this? and how?

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   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

INFORMATION ARCHITECTURE

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ASIS&T IA SUMMIT 2010

INFORMATION ARCHITECTURE

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   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

INFORMATION ARCHITECTURE

Page 33: Pervasive IA (IA Summit)

   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

INFORMATION ARCHITECTURE

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   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

INFORMATION ARCHITECTURE

Page 35: Pervasive IA (IA Summit)

RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

INFORMATION ARCHITECTURE

Page 36: Pervasive IA (IA Summit)

   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

CYBERSPACE

“cyberspace is not a place you go tobut rather a layer tightly integrated

into the world around us”

(INSTITUTE FOR THE FUTURE)

Page 37: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

UBIQUITOUS ECOLOGIES

products become services or platformsparts of ubiquitous ecologies

what does this mean?

Page 38: Pervasive IA (IA Summit)

RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

(UBIQUITOUS SUPERMARKET ECOLOGY)

Page 39: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

ARTIFACT TO PROCESS

we have to movefrom the design of artifactsto the design of processes

Page 40: Pervasive IA (IA Summit)

   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

touch points or obstacles?

process

whew!

...

@#%!

???

user experience

THIS IS A PROCESS

Page 41: Pervasive IA (IA Summit)

   RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

PRODUCT TO EXPERIENCE

we have to movefrom the design of productsto the design of experiences

Page 42: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

INTERFACE BECOMES EXPERIENCE

we do not design interfaceswe do not design single interactions

we design cross-media experiences

Page 43: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

HEURISTICS

place-making

consistency

resilience

reduction

correlation

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ASIS&T IA SUMMIT 2010

GROUNDING

place-making

consistency

resilience

reduction

correlation

Page 45: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

REFINING

place-making

consistency

resilience

reduction

correlation

Page 46: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

PLACE-MAKING

the capability to help users reduce disorientation and increase legibilityand way­finding in digital, physical,

and hybrid environments

Page 47: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

(GUSTAVE DORE, LE PETIT POUCET)

PLACE-MAKING

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ASIS&T IA SUMMIT 2010

PLACE-MAKING

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ASIS&T IA SUMMIT 2010

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ASIS&T IA SUMMIT 2010

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ASIS&T IA SUMMIT 2010

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ASIS&T IA SUMMIT 2010

PLACE-MAKING

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ASIS&T IA SUMMIT 2010

CONSISTENCY

the capability to provide and sustaininternal and external, in-context,

on-task coherence

Page 54: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

CONSISTENCY

two dogs, a seal, an elephanta donkey, a rabbit, a sheep, a skunk

two small seals, a penguin, a platypus

Page 55: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

CONSISTENCY

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ASIS&T IA SUMMIT 2010

CONSISTENCY

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ASIS&T IA SUMMIT 2010

RESILIENCE

the capability of a human­information interaction model to shape and adapt itself to specific users, needs, targets,

and seeking strategies

Page 58: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

RESILIENCE

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ASIS&T IA SUMMIT 2010

REDUCTION

the capability to reduce the cognitive load and frustration associated with

choosing from an ever growing set of information sources, services, and

goods

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ASIS&T IA SUMMIT 2010

REDUCTION

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ASIS&T IA SUMMIT 2010

CORRELATION

the capability to suggest relevant connections between pieces of

information, services, users, and goods to help users achieve explicit goals or

stimulate latent needs

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ASIS&T IA SUMMIT 2010

CORRELATION

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ASIS&T IA SUMMIT 2010

1as information moves to physical spacesIA is used to design the entire range

of shared informational spaces, places, services, and processes

Page 64: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

2no artifact stands isolated.all artifacts are connected and related

and have to be designed as part ofone seamless user experience process

Page 65: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

A CASE STUDY

(REDESIGN OF THE IA FOR THE OO. RR. SALERNO HOSPITAL, G. LANGONE)

Page 66: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

touch points or obstacles?

process

whew!

...

@#%!

???

user experience

THIS IS A PROCESS

Page 67: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

GETTING PERVASIVE

(SWIMLANE MODEL FOR PERVASIVE IA)

Page 68: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

A CASE STUDY

(OO. RR. SALERNO, G. LANGONE)

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RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

A CASE STUDY

(OO. RR. SALERNO, G. LANGONE)

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ASIS&T IA SUMMIT 2010

A CASE STUDY

(OO. RR. SALERNO, G. LANGONE)

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ASIS&T IA SUMMIT 2010

A CASE STUDY

(OO. RR. SALERNO, G. LANGONE)

Page 72: Pervasive IA (IA Summit)

RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

A CASE STUDY

(OO. RR. SALERNO, G. LANGONE)

Page 73: Pervasive IA (IA Summit)

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ASIS&T IA SUMMIT 2010

Luca Rosati @lucarosati<[email protected]>Andrea Resmini @resmini

<[email protected]>

Pervasive IA Bookhttp://pervasiveia.com/

Thank you