emerging issues organization culture

Members

Bilal Masem Abbas Mubasher Zaman Ahmed Bilal Asif Khan Shahzad Farooq

Organization Culture

Introduction.Key Terms.Importance of Organization Culture.Emerging Issues.Case Study –Aetna IncCulture at GoogleDiscussion – Questions and Answers.

Contents

Organization Culture includes the organization's vision, mission, values, norms, systems, symbols, language, assumptions, beliefs, and habits.

Shared assumptions, ValuesBeliefs

ORGANISATIONS AND AQUARIUM

Dress, act, perform , interact, coordinate etc.

Organization . Culture . Organizational culture.

Organizational Behavior

Chatman, Jennifer A., & Jehn, Karen A. (1994).  Academy of Management Journal.

Seven Primary Characteristics of Organizational Culture

Balance

Importance of Organizational CultureEasy way to manage EmployeeCompetitive EdgeGoal AchievementImage of OrganizationUnity among workers

Emerging Issues

Reward Management and Organization Culture.

2002 1.7 Million dollars Employee Flight / Resignations Demotivation Low output.

SWOT. Knowledge about your home. Team decision. Prior understanding. The paper finds that Culture specific reward and recognition

programmes can positively affect motivation, performance and interest within an organization 

MCB DID IT.

Patricia Milne, (2007) "Motivation, incentives and organizational culture", Journal of Knowledge Management

Mesam Abbas

Gender Management & Organization Culture

Why is there Increasing Number of Women Workforce

Multinational Companies Workforce needed Rise of the feminist movement Economic necessity Rise of the service sector and decline of the manufacturing sector Expansion and Increased access to higher education Increased Gross Domestic Product

Women working in Pakistan

1 2 3 4 5 6 7 8 9 10 11 120

5

10

15

20

25

30

1819

2422

18

15

1817

16

1921

23

Literacy Rates Of Female in Pakistan

1950

1960

1970

1980

1990

2000

2010

2020

11.6%

16.0%

32.0%

41.75%

45%

58%

Issue in Organization CultureGender Management in organization culture Discrimination

Hiring & firing Promoting & Demotion

Workplace Harassment Unwelcome Unwanted Harassment

Results of Such Organizational Culture Employees to be hurt emotionally Productivity to go down Absenteeism to go up Employees to be fearful of others Workplace morale to be reduced

Why do employee’s hesitate to report discrimination Fear of losing their job Fear of retaliation Fear of getting into trouble Fear of disrupting the workplace Fear of being accused Fear of being embarrassed Fear of not being believed.

What can a supervisor do to help employees feel safe

Set an example of respectful workplace behavior. Have clear expectations that discrimination, workplace harassment are

not tolerated. Have a clear mechanism for reporting; including the ability to report to

another member of management should the supervisor be the accused. Take immediate steps to stop inappropriate behavior or conduct as it

occurs or is reported. Guard against retaliation. Handle investigations as discretely and confidentially as possible.

How to Stop Such Culture

Once a complaint of discrimination, workplace harassment, the agency must promptly investigate the complaint.

Complaints are taken seriously and are confidential to the extent possible.

Employees are expected to cooperate with an investigation and keep information regarding the investigation confidential

Mubashir

Govt. Policies and organization culture.

Introduction Punjab police Department Vs. Motorway police Department Political intervention. Tax policies:

Government implements new taxes on businesses and its operations and ultimately organizations bring improvements and reforms to its processes and procedures to adjust in the changes environment. Other Examples:

State bank of Pakistan.Land Revenue Department.

Geographical culture and Organization Culture Introduction Role and Impact of Distance and Barriers. Multinational Companies Standard chartered Bank Pakistan Ltd. Nestle. Mc’ Donalds Pakistan.

Impact of Social Media on Organizational Culture

Organizational Culture and Social Media

It is the “social glue” that bonds people together and makes them feel part of the organizational experience.

Corporate culture helps employees make sense of the workplace.

Organizations have realized the potential in social media to facilitate collaborative learning at workplace.

Many organizations are using social media as a forum to share ideas or discuss issues.

Employees are using social networks to offer their expertise to people or to get the expertise of others.

Social media works best in those cultures where knowledge sharing is valued and rewarded.

Theoretical framework of impact of social media on organizational culture. (Schein. E.)

Social Media Organizational Culture

Independent Variable Dependent Variable

Social Media Is Positively Related With Organizational Culture.

Social Media: Is enhancing employee communication Is enhancing work environment Shares knowledge Builds trust Makes aware of their business enables early detection of

organizational wrongdoing Finds new human resources and facilitates by knowing customers

side as well development of an positive changes in work environment

Increase usage of social media for work will definitely leave positive impacts on organizational overall culture.

Asif Khan

Innovation and Organization Culture

Administrative Innovation Technological product Innovation Technical Process innovation

Factors affecting Innovation in organizational culture

Size of organization Leadership

Example - Case study

National Bank of Pakistan

Shahzad Farooq

Organizational culture in Aetna

Loss of 28 billion rupees Diagnosis was performed to know the areas of Failure and Oppertunity William's new strategy

Understand of current customers Integrated information system Cost effectiveness High quality health care

Became the Industry Leader: How?

Three Phases of Diagnosis and Strategizing 2001-4; Company was loosing Money, and went back to basics 2004-6; Average Returns Market Leader

Communication with Employees; start with discussing Values Cost Effective Three I’s

Information Innovation Integration

Cont…………………………………..

Became the Industry Leader: How?

Investment on Information Systems & Data base Care Engine Containing Patient History and related automated, Do’s and not to

Do’s Dash Board for Executives

Values Integrity Excellence ( Operations, Services) Quality and Value Accountability

At times Values already exist, but not Promoted, leading to Performance issues

Questions & Answers