Zendesk

Filing A Ticket

PRO plans page

PRO Dashboard (Only Logged in PRO User)

Zendesk (Only Logged in User)

Logged Out Logged In

Contact Sales Contact Support

Contact Sales Contact Support

Blank SS Sales

Ticket

Asks for a SS account

Pre Populated SS Sales Ticket

Pre Populated SS Support Ticket

Free PRO

File ticket File ticket

3

PRO Inquiry

Support Problem

PRO Billing Problem

PRO upgrade Inquiry

Support Problem

Logged Out User Scenario 1

On Clicking Contact sales a logged out user sees this page

Through PRO Plans Page

On clicking contact support this box opens up

Logged Out Scenario 2 Through PRO Plans Page

Logged In User Scenario 1

A logged in User on clicking Contact sales views a prepopulated sales ticket.

Through PRO Plans Page

A logged in User on clicking contact support sees a prepopulated support ticket.

Through PRO Dashboard

On the PRO Dashboard

Contact PRO Support

Prepopulated SS Support Ticket

Through Zendesk

Loggedin User

Clicking on Help & Support

Help Ticket opens

Free User

Free User

Loggedin User

Clicking on Help & Support

Help Ticket opens

PRO User

Through Zendesk PRO User