ThousandEyes at ZendeskSteve Loyd

VP, Engineering OperationsZendesk, Inc.

VP,  Engineering  Operations  at  Zendesk since  2012

Yahoo  -­ Service  Engineering  management  roles

First  moved  to  Engineering  Operations  in  1998  at  Intraware

Started  career  in  IT  at  Sun  Microsystems  in  1994

About  Me...

Zendesk  Deployed  in  Data  Centers  as  Cloud  providers

Cross  monitoring  mesh  of  our  network

Monitoring  dependent  cloud  services

Helped  better  detect  incidents,  especially  upstream  provider  problems

Enterprise  Agent  Deployment

User  scenarios  for  SaaS companies  such  as  Zendesk:1) Chinese  end-­users  of  multi-­national  customers2) Multi-­national  customers  with  remote  staff3) Direct  customers  in  China

Global  Performance  in  China

http://edu-­geography.com/data_images/countries/beijing/beijing-­01.j pg

Global  Performance  in  China

Approaches  /  Solutions

● Implement  platforms  within  China

● Partner  with  China  firms  for  hosting

Performance  in  China

http://www.askthepil ot.com /wp-­content/uploads/2015/01/duct-­tape-­ on-­ A320.jpg

Workarounds  /  Duct  Tape

● CDN  Name  Changes● Hong  Kong  VPNs

What  Solutions  are  you  aware  of?

Thank You!Steve Loyd

VP, Engineering OperationsZendesk, Inc.