exceptional performance taking your company to the next level phillip c rosebrook, jr., cr business...
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Exceptional Performance Taking your company to the next level
Phillip C Rosebrook, JR., CR
Business Mentors
911 Restoration - 2010 Annual Meeting
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Premise
The average and poor companies will not survive
Do you have a job or a business?
“Economic rewards go to market leaders”– Peter Drucker
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Exceptional Performers
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Average
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“Life is too short to waste. Dreams are fulfilled only
through action, not through endless planning to take
action”David J Schwartz
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“If you want to achieve excellence you can get there today. As of this second quit
doing less than excellent work.”
Thomas Watson, SR
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Habits
Discipline
Focus
Accountability
Urgency
Selflessness & humility
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Why Don’t Companies Change?
Complacency
Too busy
Lack of a plan
Hadn’t thought about it
What got you here won’t get you there
Confusion
Management by crisis
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What is your Standard of Excellence?
Your local competition?
The best in the state?
The best all around restoration companies?
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Characteristics of Exceptional Restoration Companies
1. Great leadership - owner and top managers
2. Clear and exciting vision
3. Write and measure your goals
4. Proactive management
5. Financially successful
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Exceptional Companies
6. Synergistic performance - right people
7. Clear communications
8. Value, quality and service
9. Timely information - know your numbers
10.Systemize operations
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Leadership
“Leadership creates the climate in which people turn challenging opportunities into remarkable successes.”- Leadership Challenge - Kouzes & Posner
Become a student of leadership
Develop a leadership team
Effective internal communications
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Clear and Exciting Vision
“Life is too short to waste. Dreams are fulfilled only through action, not through endless planning to take action.”
– David Schwartz - Trainer and Author
Create and communicate a compelling vision
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Goals
“If you don’t know where you are going, how can you expect to get there.”- Basil S Walsh
Quantifiable measurements
Big Picture with short term victories
Measured frequently and rewarded
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Proactive Management
Without a solid plan you will find yourself working on other’s priorities
Stay out of the “weeds”
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Financial Success“In theory there is no difference between theory and
practice. But in practice, there is. “- Yogi Berra
Understand benchmarks and have a plan to excelNot just revenue or profit– Cash – Consistency and balance
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Synergistic Performance
Sum greater than total of individuals
Right people in the right place doing the right things
All working toward shared goals and vision
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Clear Communication
All need to know where you are going and progress on the way
Internal and external
Company culture - Just the way we do things around here
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Value, Quality and Service
Long term focus
Requirement to participate
Consistent - Every job, all the time
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Timely Information
Objective measurements allow you to be predictable
Use technology
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Systemized Operations
Operational procedures
Job descriptions and organization chart
Creates consistency
Easier to do when small
Growth becomes scaleable
Bigger than people that fill the positions
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Steps to Excellence
“We are what we repeatedly do. Excellence , then, is not an act but a habit.”- Aristotle
Understand that you are running a businessGet away and make a planGet your team on boardPut in writing Measure progress and share resultsAdjust your plan routinely
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Lessons from Drucker
Results come from exploiting opportunities not solving problems
For results, resources must go to opportunities not solving problems
Economic results go to market leaders
Market leadership does not last
What exists is likely getting old
What exists is likely misallocated - 10/90
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Final Thoughts
“Life is too short to waste. Dreams are fulfilled only through action, not through endless planning and to take action.”- Daveid J Schwartz
Define excellence
Become very proactive
Work daily to create a world class organization
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Thank You
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