exceptional performance taking your company to the next level phillip c rosebrook, jr., cr business...
TRANSCRIPT
EXCEPTIONAL PERFORMANCE
Taking your company to the next levelPhillip C Rosebrook, JR., CR
Business Mentors
www.businessmentors.net
www.businessmentors.net
Premise
• The average and poor companies will not survive
• Do you have a job or a business?
• “Economic rewards go to market leaders”– Peter Drucker
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Exceptional Performers
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Average
“LIFE IS TOO SHORT TO WASTE. DREAMS ARE FULFILLED ONLY THROUGH ACTION, NOT THROUGH ENDLESS PLANNING TO TAKE ACTION”DAVID J SCHWARTZ
“IF YOU WANT TO ACHIEVE EXCELLENCE YOU CAN GET THERE TODAY. AS OF THIS SECOND QUIT DOING LESS THAN EXCELLENT WORK.”THOMAS WATSON, SR
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Habits
• Discipline• Focus• Accountability• Urgency • Selflessness & humility
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Why Don’t Companies Change?
• Complacency• Too busy• Lack of a plan• Hadn’t thought about it• What got you here won’t get
you there• Confusion• Management by crisis
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What is your Standard of Excellence?
• Your local competition?• The best in the state?• The best in the industry
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Characteristics of Exceptional Restoration
Companies
1. Great leadership - owner and top managers
2. Clear and exciting vision
3. Write and measure your goals
4. Proactive management
5. Financially successful
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Exceptional Companies
6. Synergistic performance - right people
7. Clear communications
8. Value, quality and service
9. Timely information - know your numbers
10.Systemize operations
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Leadership
“Leadership creates the climate in which people turn challenging opportunities into remarkable successes.”
- Leadership Challenge - Kouzes & Posner
• Become a student of leadership• Develop a leadership team• Effective internal
communications
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Clear and Exciting Vision
“Life is too short to waste. Dreams are fulfilled only through action, not through endless planning to take action.”
– David Schwartz - Trainer and Author
• Create and communicate a compelling vision
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Goals
“If you don’t know where you are going, how can you expect to get there.”
- Basil S Walsh
• Quantifiable measurements• Big Picture with short term
victories• Measured frequently and
rewarded
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Proactive Management
• Without a solid plan you will find yourself working on other’s priorities
• Stay out of the “weeds”
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Financial Success
“In theory there is no difference between theory and practice. But in practice, there is. “
- Yogi Berra
• Understand benchmarks and have a plan to excel
• Not just revenue or profit– Cash – Consistency and balance
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Synergistic Performance
• Sum greater than total of individuals
• Right people in the right place doing the right things
• All working toward shared goals and vision
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Clear Communication
• All need to know where you are going and progress on the way
• Internal and external• Company culture - Just the
way we do things around here
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Value, Quality and Service
• Long term focus• Requirement to participate• Consistent - Every job, all the
time
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Timely Information
• Objective measurements allow you to be predictable
• Use technology
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Systemized Operations
• Operational procedures• Job descriptions and
organization chart• Creates consistency • Easier to do when small• Growth becomes scaleable• Bigger than people that fill the
positions
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Action Items to Excellence
“We are what we repeatedly do. Excellence , then, is not an act but a habit.”- Aristotle
• Understand that you are running a business
• Get away and make a plan• Get your team on board• Put in writing • Measure progress and share results• Adjust your plan routinely
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Lessons from Drucker
• Results come from exploiting opportunities not solving problems
• For results, resources must go to opportunities not solving problems
• Economic results go to market leaders
• Market leadership does not last• What exists is likely getting old• What exists is likely misallocated -
10/90
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Final Thoughts
“Life is too short to waste. Dreams are fulfilled only through action, not through endless planning and to take action.”
- Daveid J Schwartz
• Define excellence• Become very proactive • Work daily to create a world class
organization
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Thank You
• For a copy of this presentation - www.businessmentors.net
• [email protected]• 541 359 4117