women's aid organisation - wao.org.my · demographic: client source & case type topography...

WOMEN'S AID ORGANISATION

ANNUAL REPORT

SERVICES STATISTICS 2016

Demographic: Client Source & Case Type

Topography• Most residents came from the Klang Valley. • 23 women (20%) came from outside of Klang Valley.• 1 woman couldn’t identify their location.

Nationality• Majority of the residents were Malaysians (70 women)

while25 were from Myanmar and Indonesia.

• Others (22) were from Somalia, Saudi Arabia, Syria, Afghanistan, Pakistan, Phillippines, America, Australia, Indian, Vietnam, and Thailand.

Referrals• The major source of referrals were from hospitals (N= 20,

17%) and ICMC (N= 22, 18.8%)

N = 117

79%

4%

3%

1% 4%

9%

Case Type

Domestic Violence

Rape

MDW

Single and pregnant

Trafficking

Others

Demographic: Length of Stay

Extension of Stay• 18 residents (15.4%)

stayed more than 3 months.

• 6 residents (5.8%) were still residents at WAO as of January 2017

N = 118

26

9

8

14

15

22

18

6

22.03%

7.63%

6.78%

11.86%

12.71%

18.64%

15.25%

5.08%

Less than a week

1 to 2 weeks

2 to 3 weeks

3 to 4 weeks

1 to 2 months

2 to 3 months

More than 3 months

Still at WAO

Length of stay at the Shelter

Percentage Amount

Demographic: Mothers with Children at the Shelter

N = 60

Mothers and Children

• Most mothers (N= 26, 43.3%) brought 1 child to the shelter followed by 14 women (23.3%) with 2 children and 14 women (23.3%) with 3 children.

59%

41%

Mothers with Children at the Shelter

Yes

No

Demographics: Being a Homemaker

• Out of 117 residents , 19 women (16.2%) were homemakers. Out of these 22 women, 12 women (63.2%) became homemakers not by choice.

• 48 women out of 113 (42.5%) residents were unemployed when they entered WAO.

• WAO has provided Back to Work Fund for 14 women.

Homemakers

N = 19

37%

63%

Choice in becoming a Homemaker

By choice

Not by choice

2015 111 survivors

2016 93 survivors

18 clients

Domestic Violence

DV: Type of Abuse & Perpetrators

• 84 survivors (92.3%) were abused by their husbands or partners while 7 women (7.7%) were abused by family members.

• 80 survivors (86.02%) experienced psychological abuse and 81survivors (87.1%) experienced physical abuse.

• Less than half of survivors also experienced financial abuse (N=43, 47.3%), social abuse (N=44, 46.2%) and sexual abuse (N=27, 29.0%).

N = 275 N = 91

81 80

44 43

27

29.45% 29.09% 16.00% 15.64% 9.82%

Physical Psychological Social Financial Sexual

Types of Abuse

DV: Impact of DV on Suicide Ideation

N = 81 N = 41

Suicidal• Out of the 81 women interviewed, 40 women (49%) had considered about suicide. Out of these, 22 women

(27.2%) attempted suicide at least once.

49%

51%

Considered Suicide

Yes

No54%

44%

2%

Attempted Suicide

Yes

No

NAV

DV: History of Abuse

• 24 survivors (30.4%) reported that they came from abusive background.

Clients• 29 survivors (37.2% ) said that their abusers came from

abusive background.

Perpetrators

N = 79 N = 78

DV: Leaving Situation

Reasons why survivors went back to abusive situations (multiple answers)

Number of survivors

Husband/ partner convinced to return 11

Give a second chance 7

Children's benefit 7

Husband/ partner promised to change 6

Husband/ partner apologized 4

Others* 4

No place to stay 2

N = 77

21%

19%

5%3%9%

43%

No. of Times Left the Situation

Once

Twice

3 Times

4 Times

5 Times or More

No

Assistance Sought: Police

• 19 women (22.9%) did not seek help from police before coming to WAO. While in WAO, social workers helped 22 women to lodge police reports.

Police

N = 83 N = 64 N = 23

Reason not sought Amount

Do not trust agency 1

Perp/ fam member

influential

1

Lack of information 1

Lack of perceived need 3

Want to move on with her

life

1

Ct is a refugee 4

No visa 1

Give another chance 1

Not considered 1

Undisclosed 9

77%

23%

Police Assist: Sought

Yes

No

42%

31%

27%

Police Assist: Satisfaction

Yes

No

Undisclosed

Assistance Sought: WelfareReason not sought Amount

Do not trust agency 1

Not considered 1

Lack of finances 2



Does not want authority to

get involved

1

Confined to house 1

Ct is non-Malaysian 4

Ct is a refugee 7

Undisclosed 20

N = 18N = 77 N = 66

23%

77%

Welfare Assist: Sought

Yes

No

33%

22%

45%

Welfare Assist: Satisfaction

Yes

No

Undisclosed

Assistance Sought: Medical

• 38 residents (48.7%) did not seek help from medical service providers before coming to WAO.

• Social workers helped 19 domestic violence survivors to have access to medical services.

Medical Service Providers

N = 78 N = 40 N = 40

Reason Not Sought Amount No physical abuse 1

Injuries perceived not serious

3

Injuries not visible 1

No injuries 7

Perp/ fam member threats 4

Confined to house 4


No support 1

Undisclosed 14

Ct is a refugee 1

51%

49%

Medical Assist: Sought

Yes

No

77%

8%

15%

Medical Assist: Satisfaction

Yes

No

Undisclosed

Assistance Sought: Legal

Legal Service Provider• 71 residents (91%) did not seek help from legal service

providers before coming to WAO. While in WAO, social workers helped 46 residents to have access to legal services.

N = 78 N = 7 N = 72

Reason not sought Amount

No intent to divorce 12

Ct is not legally married 1

Ct is a refugee 6

Lack of finances 1


Undisclosed 30

9%

91%

Legal Assist: Sought

Yes

No

28%

43%

29%

Legal Assist: Satisfaction

Yes

No

Undisclosed

Assistance Sought: Religious Service Providers

Religious Service Providers• The services received by the 22 residents from the religious

providers include counselling, financial assistance, marriage counselling, temporary accommodation and assistance with school placement for schildren.

N = 72 N = 22 N = 53

Reason not sought Amount Do not trust 1

Prior bad experience 1

Injuries perceived not serious

1

Confined to house 1

Not considered 20

Will ask to return to husband

1


Not registered with Rohingya society

1

Not related to case 1

Undisclosed 22

31%

69%

Religious Inst: Sought

Yes

No

50%

23%

27%

Religious Inst: Satisfaction

Yes

No

Undisclosed

Assistance Sought: Family Members

• 24 residents received emotional support from their family members.

• Some family members could not provide other support to survivors as they were afraid of the perpetrators or took the side of the perpetrator.

Family Members

N = 81 N = 48 N = 28

Reason not sought Amount Ashamed 4


Family not supportive 5

Do not want to burden 4

No family 2

Unknown 1

None 2

Undisclosed 9

59%

41%

Family Assist: Sought

Yes

No

50%

25%

25%

Family Assist: Satisfaction

Yes

No

Undisclosed

50%

25%

25%

NGO Assist: Satisfaction

Yes

No

Undisclosed

Assistance Sought: NGOs

• Out of 37 residents who received support from NGO, 19 residents (81.1%) were referred to WAO for temporary shelter.

• Other services provided by the NGOs include counselling, temporary accommodation and referral for further assistance.

NGOs

N = 45N = 28N = 74

Reason not sought Amount Confined to house 1


Lack of finances 1

None 1

Undisclosed 14

38%

62%

NGO Assist: Sought

Yes

No

Assistance Sought: Friends

Friends• 39 residents (41.9%) received emotional support from

friends.• Some friends also provided temporary accommodation for

the client or assisted access for medical attention.

N = 75 N = 39 N = 34

Reason not sought Amount Ashamed 5


Do not want to burden 1

Fear confidentiality will be broken

1

Friends do not have information

1

No friends 10

Undisclosed 14

52%

48%

Friends Assist: Sought

Yes

No

69%

8%

23%

Friends Assist: Satisfaction

Yes

No

Undisclosed

Status of DV SurvivorsLeaving abusive situation• 16 women (17.2%) went back to the

abusive situation after leaving WAO while 24 women (25.8%) went to live independently.

• 24 women (25.8%) left to live with family or friends.

• Of those who went back to the abusive situation, most of them wanted to give their husband another chance. Some also said that their husbands have agreed to change his behaviours / lifestyle. Two (2) went back for their children's benefit and one (1) went back after being threatened by the perpetrator

24

24

16

8

7

4

2

2

1

1

0 5 10 15 20 25 30

Living independently

Living with family/ friend

Returned to abusive situation

Moved to a different shelter

Left without informing

Continued stay at WAO

Living at employer's house

Left to UNHCR

Left without signing check out form

Unknown

Status of DV Survivors for 2016

Other Reasons for Shelter

Rape3.3%

MDW3.3%

Single and pregnant

0.8%

Trafficking4.2%

Others9.3%

OTHER CASE TYPE

Rape MDW Single and pregnant Trafficking Others

MDWs• Four (4) Migrant Domestic Workers (MDWs) who stayed in

the shelter were from India (2), Indonesia (1) and Philippines (1).

• WAO helped them to lodge police reports and sought treatment from hospital. Two (2) residents have left for another shelter and one (1) left back to her home country.

• One (1) is still living at the WAO shelter.

Rape• Three (3) residents sought shelter because of rape, however one (1)

was admitted twice. • Two (2) residents were referred by ICMC and another was a foreign

spouse.• One (1) client returned to her home country, one (1) went on to live

with friends, and one (1) was ressettled to another country.

Others• Eleven (11) residents sought shelter for reasons such as .

Face to Face Counselling 2016 106 clients2015 112 clients 6 clients

61

33

6

3

2

1

0 10 20 30 40 50 60 70

Domestic Violence

Non Domestic Violence

UNHCR Counselling

Sexual Harrassment

Rape

Migrant Domestic Worker

Face to Face Counselling

Telephone Counselling2015 1,834 calls

2016 1,640 calls

194 calls

931

574

50

21

16

15

11

11

7

3

1

0 100 200 300 400 500 600 700 800 900 1000

Domestic Violence


Sexual Harrassment

Child Abuse

Single Pregnant Woman

Rape

Abuse / Assault


Unknown

Incest

Trafficking

Hotline Counselling

TINA SMS & WhatsApp2016 699 conversations

2015 279 conversations420

convos267

202

139

22

16

11

10

9

8

8

4

3

0 50 100 150 200 250 300

Domestic Violence

Uncategorised


Abuse / Assault

Sexual Harrassment

Child abuse



Financial Assistances

General Enquiries

Rape

Trafficking

TINA Line/ Facebook Messages

Email Enquiries

• 88 (44.2%) of emails enquired were about domestic violence.

• While 28 (14.1%) of emails enquired about legal rights which includes divorce, maintenance, child custody, harrassment, properties and etc.

[email protected]

2016 199 emails

2015 256 emails 57 emails

88

28

21

16

15

8

5

5

4

2

2

2

1

1

1

0 10 20 30 40 50 60 70 80 90 100

Domestic Violence

Legal Rights

General Information

Sexual Harrassment

Others

Immigration / Refugees Issues


Single Mother Issues

Abuse / Assault

Rape

Trafficking


Incest

Child Abuse

Adoption

Email Enquiries

Resident's Evaluation: WAO Services

WAO obtained data from up to 76 residents to evaluate its services. Data from the remaining residents could not be obtained due to

reasons such as client leaving without informing staff, emergency, language barriers, continued stay at WAO’s shelter and short stay

clients.

Evaluation: WAO Shelter & Services

30

47

5654

49

23

18

1416 1514

8

4 4

99

2 1 1 2

0

10

20

30

40

50

60

Cleanliness Comfort Food Facilities Space

Evaluation: WAO Shelter Services

Satisfied

Slightly satisfied

Slightly not satisfied

Not satisfied

N = 76 residents N = 75 residents N = 75 residents N = 75 residents N = 75 residents


6163 64

51

46

11 119

15

19

20

20 11 0 0 1 1

0

10

20

30

40

50

60

70

Safety Staff Social worker Volunteer Programmes

Evaluation: WAO Shelter ServicesSatisfied

Slightly satisfied

Slightly not satisfied

Not satisfied

N = 75 residents N = 74 residents N = 75 residents N = 67 residents N = 67 residents


Overall, residents were satisfied with WAO’s services. Residents were most satisfied with their social workers (85.3%), followed by staff (84.0%), volunteers (72.5%), safety (81.0%) and food (74.6%).

Cleanliness

• 40% of residents were satisfied with the cleanliness of the shelter.

• Residents hoped for better monitoring of adherence to the duty roster and for cleaner bathrooms.

Food

• 74.6% of residents were satisfied with the food provided in the shelter.

• Some clients found it challenging to eat spicy food which was cooked more frequently at the shelter.

Comfortability

• 62.6% of residents felt satisfied with the comfortability of the shelter.

Facilities

• 72.0% of residents felt satisfied with the facilities in the shelter.• Some commented that it can be very hot and asked if air

conditioning can be installed.

Space

• 65.3% of residents were satisfied with the space in the shelter.


Staff

• 84.0% of residents were satisfied with WAO’s staff.• Residents felt safe talking to staff and assured that

confidentiality was not be broken.

Safety

• 81.3% of residents were satisfied with safety of the shelter.• Residents felt safe, especially with the availability of CCTV

cameras around the shelter.

Social worker

• 85.3% of residents felt satisfied with the social workers.• Residents were mostly happy with their social workers and

understood more about her rights from their social workers.• Residents at times found it challenging to meet with their social

workers who seemed to be busy.

Volunteers

• 68.0% of residents felt satisfied with the volunteers.• Some residents were not able to connect with volunteers due to

having short stays a the shelter.

Programmes

• 61.3% of residents were satisfied with the programmes conducted in the shelter.

• Residents enjoyed the yoga, beading and makeup classes conducted.• Some hoped for more classes for the women.

Evaluation: Resident's Emotional Development

62

9

1 2

0

10

20

30

40

50

60

70

Agree Slightlyagree

Slightlydisagree

Disagree

I understand the situation is not

my fault

54

16

40

0

10

20

30

40

50

60

Agree Slightlyagree

Slightlydisagree

Disagree

I can decide for myself

N = 74 residents N = 74 residents

51

14

6

2

0

10

20

30

40

50

60

Agree Slightlyagree

Slightlydisagree

Disagree

I know I can be safe

66

7

0 00

10

20

30

40

50

60

70

Agree Slightlyagree

Slightlydisagree

Disagree

I deserve to be loved & treated with

respect

Evaluation: Resident's Emotional Development (cont)



60

13

1 00

10

20

30

40

50

60

70

Agree Slightlyagree

Slightlydisagree

Disagree

I deserve to get help

56

14

31

0

10

20

30

40

50

60

Agree Slightlyagree

Slightlydisagree

Disagree

I have ability to consult/ ask others



52

18

31

0

10

20

30

40

50

60

Agree Slightlyagree

Slightlydisagree

Disagree

I have learnt more healthy coping

mechanisms

61

12

1 00

10

20

30

40

50

60

70

Agree Slightlyagree

Slightlydisagree

Disagree

I would recomment WAO services to

othersN = 74 residents N = 74 residents

Child Care Centre (CCC)

2015 35 children; 17 mothers2016 15 children; 10 mothers

CCC Stats 2016: Demographics

40%

60%

Sex

Male Female

49

31

67

12 11

0

10

20

30

40

50

60

70

80

4 - 6 years old 7 - 9 years old 10 - 12 years old13 - 15 years old16 - 17 years old

Age BreakdownN = 15 children N = 15 children

CCC Stats 2016: Length of Stay

2

4

1

8

0 1 2 3 4 5 6 7 8 9

9 - 10 months

11 - 12 months

19 - 20 months

23 - 24 months

Length of StayN = 15 children

CCC Stats 2016: Status of Children

2

6

1

0

1

2

3

4

5

6

7

Living with mother Moved to another shelter Converted to refugeresident

Checked Out Children

9

6

0

1

2

3

4

5

6

7

8

9

10

Checked out Still at CCC

End Status

CCC Stats 2016: Play Therapy

• We ensure that all children who reside at the Women’s Refuge as well as the CCC have continued access to Play Therapy. In 2016, a total of 292 play therapy sessions were conducted for the children who were sheltered at WAO.

• After the fire, Play Therapy service had to be put on hold due to the lack of space needed by the service provider to conduct the sessions.

Month Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec Total

Session 41 17 56 40 18 11 17 29 42 31 6 0 292

Children Received Play Therapy (Existing Children) 11 4 11 13 7 6 7 6 12 10 6 0 93

Received Play Therapy (New Children) 3 2 3 0 0 1 2 2 10 0 0 0 23

Child Sponsorship Programme

• Aim to raise funds from donors to assist ex residents with the cost of keeping their children in school, and also to ensure that their children have the opportunity to receive formal education.

• The programme officer coordinates, monitors, and acts as a medium between the sponsor and the sponsored child.

• The money is disbursed on a monthly basis of RM100/monthly per child, and used to ensure that the children’s daily school-going needs are met.

• In 2016, WAO’s sponsors provided monetary assistance of RM1,200 per child, to a total of 37 mothers and 62 children.

THE END

women's aid organisation - wao.org.my · demographic: client source & case type topography...

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