winning and retaining business in the north american mining equipment sector, 2015
TRANSCRIPT
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Winning and Retaining
Business in the North American
Mining Equipment
Sector, 2015
Category : Mining
All logos and Images mentioned on this slide belong to their respective owners.
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Introduction to Report
Launch Date: June 25, 2015
Number of Pages: 62
Geography Coverage: North America
Available Format: PDF
Price For Single User License: USD 4,950
Price For Site User License: USD 9,900
Price For Global User License: USD 14,850
Delivery Time: Within 24 Hours (During Working Days)
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About the Report
This report provides a detailed analysis of customer preferences throughout the North American mining sector, focusing on the factors that influence purchasing decisions and the performance of major equipment suppliers.
The analysis is based on Publisher’s extensive survey of 101 mine managers and procurement managers.
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Key Highlights:
When choosing an equipment supplier, respondents rate ‘Product quality/reliability’, ‘Availability of replacement parts’ and 'Maintenance and service costs' as most important.
Overall the major suppliers such as Caterpillar, Joy Global, Komatsu, and Atlas Copco performed consistently well in terms of customer satisfaction.
Account managers make a significant impact in setting a manufacturer apart from the competition as the respondents cited 'Better timing of contact', ‘Better ability to build long-term relationships' ‘Better understanding of your needs’ as key differentiating factors when choosing their current main supplier.
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Areas of Analysis Include
Customer priorities when buying mining equipment, with ratings of the importance of 18 separate factors, and the satisfaction ratings on 16 factors, for customers when choosing mining equipment, including cost factors, supplier attributes and product attributes.
Ratings of current suppliers across the same factors, identifying the best-performing suppliers and how well suppliers performed versus the importance of each factor.
In-depth analysis of the major suppliers Caterpillar, Joy Global, Komatsu and Atlas Copco, including their overall performance ratings and their ratings for each of the factors relative to its importance.
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Areas of Analysis Include Continues…
Rankings of the leading suppliers for each equipment type, with respondents indicating who they viewed as the top suppliers throughout North America for trucks, excavators, loaders, shovels, dozers, drills, longwalls, engines, tyres, pumps and mining software.
Insight into the likelihood of switching supplier and key action points for suppliers, outlining required product and service improvements.
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Reasons to Buy:
Identify key areas for differentiation by understanding what factors most influence choice of supplier
Target product and service improvement areas based on where mining equipment suppliers are currently underperforming relative to customer expectations
Develop successful sales and marketing strategies through an understanding of the leading competitors and their strengths and weaknesses.
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Report Coverage:
1. Executive Summary
2. Customer Priorities in Supplier Selection
3. Supplier Performance and Key Success Factors
4. Customer Retention and Key Areas of Improvement
5. Action Points and Recommendations
6. Appendix I
7. Appendix II
8. Appendix III
For more details regarding Report coverage see the last slideAll logos and Images mentioned on this slide belong to their respective owners.
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Company Coverage: (Partial List)
1. Caterpillar
2. Komatsu
3. Hitachi
4. Atlas Copco
5. Sandvik
6. Liebherr
7. ThyssenKrupp
8. Volvo
9. Eickhoff
10. JH Fletcher
For more details regarding company coverage see the last slideAll Images mentioned on this slide belong to their respective owners.
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