What is Mobile Connect

We want to help you keep your accounts safe, so we are offering you Mobile Connect, a universal simple and secure log-in solution with privacy protection.

Our services you can log-in with Mobile Connect

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Secure digital identity is now in your hands

Mobile Connect is a new service that lets you login to websites and apps on any device without having to remember usernames or passwords. You are safely identified through your mobile phone number.

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Mobile Connect verifies you through the device that you always have with you - your mobile phone. Safer log-in is literally in your hands.

Easy to sign up

• You can set up your Mobile Connect account in one of two ways:

• Just click on the Mobile Connect logo when it appears as an option on a website or application

• Sign up directly with your mobile provider. You may receive an invitation via a text message or an email, or through their customer care portal.

Easy to use

• Once registered, simply click on the Mobile Connect logo whenever you see it as a log-in option.

• A message will then pop up on your mobile phone. It may ask you to click a simple OK or, if the site or app requires a higher level of security, it will ask you to enter a personal code such as a PIN.

• As soon as you respond to this prompt, Mobile Connect will verify you and you will be logged in to the website or application.

Your questions answered

Mobile Connect is provided by a global network of mobile providers with decades of experience in managing customer information safely and securely.

Where can I use the service?

Your mobile provider might invite you to pre-register for Mobile Connect, this invitation might be via a text message, an email or invitation from their customer care portal. Alternatively you might first see the Mobile Connect login option on a third party website and click on it. Before you can use the service you need to complete a straightforward registration process, which includes agreeing to your operator’s Mobile Connect service T&Cs and confirming your mobile number. Once you are signed up to Mobile Connect you can use the service every time you see the login option on any online account.

How safe is Mobile Connect?

With typical username/password schemes, there's a danger that other people will discover or guess your password and steal your identity by gaining access to your details via your online accounts. With Mobile Connect however, you use your mobile number and mobile phone to verify your identity. As you are the only person in possession of your phone, you are the only person who can login.

What happens if my mobile phone is lost or stolen?

You can always call your operator to report that your device has been lost or stolen. Your Mobile Connect account will be blocked to ensure that it cannot be used to log into your service

Will my personal information be shared with other people?

Your mobile provider won't pass on your mobile phone number unless you give your permission. When Mobile Connect does request additional information, for example, when you wish to make secure online payments, you can be reassured the information you disclose will only be used for the intended purpose and will never be passed to a third party.

How do I register to use Mobile Connect?

Your mobile provider might invite you to pre-register for Mobile Connect, this invitation might be via a text message, an email or invitation from their customer care portal. Alternatively you might first see the Mobile Connect login option on a third party website and click on it. Before you can use the service you need to complete a straightforward registration process, which includes agreeing to your operator’s Mobile Connect service T&Cs and confirming your mobile number. Once you are signed up to Mobile Connect you can use the service every time you see the login option on any online account.

What happens if a website requires higher security levels?

If the site or app requires a higher level of security, your bank for example, you may need to enter a personal code such as a PIN. This will be a number that you have defined and will be the same for all logins requiring this level of security. So, by using something you have with you (your mobile phone) and something only you know (your PIN) it ensures a highly secure login option to those accounts where this is required.

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