user guide to mobile connect for usmo pagers · 12/30/2013 · user guide to mobile connect for...

User Guide to

Mobile Connect for USA Mobility Pagers for Android

Amcom Software, Inc.

Copyright Mobile Connect for USA Mobility Pagers 3.5.1

Document Version 1.0

Last Saved Date: December 30, 2013

Copyright 2003-2013 Amcom Software, Inc. All Rights Reserved.

Information in this document is subject to change without notice. The software described in this document is furnished

under one or more Program/Product License Agreements. The software may be used or copied only in accordance with

the terms of those agreements. No part of this publication may be reproduced, stored in a retrieval system, or transmitted

by any means electronic or mechanical, including photocopying and recording for any purpose without the written

permission of Amcom Software, Inc.

Amcom Software, Inc.

10400 Yellow Circle Drive

Suite 100

Eden Prairie, MN 55343

USA

Trademarks Microsoft and Windows are trademarks of Microsoft Corporation. Other brands and their products are trademarks or

registered trademarks of their respective holders and should be noted as such.

User Guide to Mobile Connect for USMO Pagers Contents iii

Contents

Mobile Connect for Android 1

Mobile Connect for Android ...................................................................................................... 1

Installing Mobile Connect 2

Installing Mobile Connect ......................................................................................................... 2 Installing Mobile Connect on Android ...................................................................................... 3

Installation Prerequisites ............................................................................................. 3 Accessing Your Registration Password ..................................................................................... 6

Accessing Your Registration Password When Not Registered ................................... 6 Accessing Your Registration Password When Registered .......................................... 7

Updating Device Registration .................................................................................................. 10

Receiving and Replying to Messages 12

Receiving and Replying to Messages ...................................................................................... 12 Receiving Messages ................................................................................................................. 13

Using the Call Back Button ....................................................................................... 14 Replying to Messages .............................................................................................................. 15

Close .......................................................................................................................... 15 Reply ......................................................................................................................... 16

Viewing Messages ................................................................................................................... 18 Scrolling Through the Message List .......................................................................... 19 Refreshing Received Messages ................................................................................. 19 Viewing Messages in the Message List ..................................................................... 21 Viewing Messages in Chat View ............................................................................... 22 Viewing the Message Status ...................................................................................... 23 Reviewing the Message List and Choosing a Response Option ................................ 24

Deleting Messages ................................................................................................................... 25

Managing Preferences 29

Managing Preferences.............................................................................................................. 29 Default Ringtone Preference .................................................................................................... 30 Message Priority Preferences ................................................................................................... 32 Message Storage ...................................................................................................................... 38

Maximum Message Age ............................................................................................ 38 Maximum Messages Stored ...................................................................................... 41

Screen Controls ........................................................................................................................ 44 Chat View ................................................................................................................................ 47 Access Codes ........................................................................................................................... 49 Sync Interval ............................................................................................................................ 50 Message Templates .................................................................................................................. 52

iv Contents User Guide to Mobile Connect for USMO Pagers

Viewing the Application Status 53

Viewing the Application Status ............................................................................................... 53 Viewing the Registration Status ................................................................................ 53 Viewing the Push Listener Status .............................................................................. 55 Viewing the Network Service Status ......................................................................... 57

Viewing Application Information 60

Viewing Application Information ............................................................................................ 60

Managing Access Codes 62

Managing Access Codes .......................................................................................................... 62 Using the Access Code to Access the Client ........................................................................... 63 Setting an Access Code............................................................................................................ 64 Updating an Access Code ........................................................................................................ 67 Turning Off an Access Code ................................................................................................... 71

Creating and Using Message Templates 74

Creating and Using Message Templates .................................................................................. 74 Creating a Message Template.................................................................................... 75 Reviewing the List of Message Templates ................................................................ 79 Choosing a Message Template for a Reply Message ................................................ 81

Viewing Health Check Information 84

Viewing Health Check Information ......................................................................................... 84 Viewing Health Check Errors.................................................................................... 85 Viewing the Health Check Fields .............................................................................. 85

Index 90

User Guide to Mobile Connect for USMO Pagers Mobile Connect for Android 1

Mobile Connect for Android

Mobile Connect for Android Welcome to Mobile Connect for USA Mobility Pagers for Android! Mobile Connect allows you to receive messages

right on your Android mobile device, eliminating the need for multiple paging devices.

The information that is sent from the application, received on the application, and stored on Mobile Connect is encrypted

to provide its users with security, ensuring that the information that is sent to and from the device is only viewed by the

intended message receiver. This allows users to send and receive valuable, private information in a safe and secure way.

This document covers how to successfully install, set up, and use Mobile Connect on your Android mobile phone.

The topics below are discussed in this guide:

Installing Mobile Connect

“Installing Mobile Connect” on page 2 includes information on how to install Mobile Connect on your device.

Receiving and Replying to Messages

“Receiving and Replying to Messages” on page 12 includes information on how to receive and reply to received Mobile

Connect messages.

Managing Preferences

“Managing Preferences” on page 29 includes information on how to manage the following preferences: default ringtone,

message priority, message storage (age and number), screen controls, if the application views messages in chat view,

access codes, the get messages command, sync interval, push delivery notification settings, and message templates.

Viewing the Application Status

“Viewing the Application Status” on page 53 includes information on how to view the registration status, push listener

status, and network service status for the Mobile Connect application.

Viewing Application Information

“Viewing Application Information” on page 60 includes information on how to view general application information for

the Mobile Connect application.

Managing Access Codes

“Managing Access Codes” on page 62 includes information on how to use, set, update, and turn off access codes.

Creating and Using Message Templates

“Creating and Using Message Templates” on page 74 includes information on how to create and use message templates.

Viewing Health Check Information

“Viewing Health Check Information” on page 84 includes information on how to view the health check information for

the Mobile Connect application, aiding in the diagnosis of problems.

2 Installing Mobile Connect User Guide to Mobile Connect for USMO Pagers

Installing Mobile Connect

Installing Mobile Connect The Mobile Connect installation process consists of downloading, installing, and registering the Mobile Connect

application on your device.

After your device is registered by a site administrator, you receive an email from Mobile Connect. This email includes a

URL of a location from which you can download the Mobile Connect application.

After you download the application from the URL included in the email from Mobile Connect, you must install the

application. For detailed information on how to install the application please refer to “Installing Mobile Connect on

Android” on page 3.

When the Mobile Connect application is opened on your device for the first time, you must enter your username and

password. The username and password are included in the email that you receive from Mobile Connect.

Simply, the following things must be done before the Mobile Connect application can function properly on your device:

1. A site administrator registers your device

2. You receive an email from Mobile Connect

3. You download the Mobile Connect application onto your device from the URL included in the email from

Mobile Connect (This URL takes you to the Google Play store)

4. You install the Mobile Connect application on your device

5. You register the Mobile Connect application on your device with the pager number and password included in

the email from Mobile Connect

The “Installing Mobile Connect” section includes information on the following topics:

Installing Mobile Connect on Android

“Installing Mobile Connect on Android” on page 3 includes information on how to install the Mobile Connect on your

device. Prerequisite information for what is required for the Mobile Connect application to operate successfully is also

included.

Accessing Your Registration Password

“Accessing Your Registration Password” on page 6 includes information on how to access the password that is used to

register your device.

Updating Device Registration

“Updating Device Registration” on page 10 includes information on how to update your existing device registration for

the Mobile Connect client.

User Guide to Mobile Connect for USMO Pagers Installing Mobile Connect 3

Installing Mobile Connect on Android Mobile Connect must be installed on your Android device before Mobile Connect can be used. Before you begin, please

make sure you have the URL from which the Mobile Connect application can be downloaded. This URL can be found in

the email that you receive from Mobile Connect.

Installation Prerequisites

In order for Mobile Connect to be properly installed on your device, the device must meet these requirements:

The Android device must operate on version 2.2 or later.

The Android device must use Google services. Please note that if you have Google Play (previously known as

Android Market) your device uses Google services.

You must have an email account linked directly to your Android device.

NOTE: For more detailed information on and support for connecting email accounts to devices, please contact

the maker of your device.

Mobile Connect must be installed on your device before it can be used. Please note that before third-party applications

can be installed on your Android device, your device’s configuration settings must be configured to allow the download

and installation of third-party applications.

1. Click the URL that is included in the registration email that you receive from Mobile Connect. The “Mobile

Connect, Powered by Amcom” page in the Google Play store displays.

2. Click the Install button for Mobile Connect (mConnec+) in Google Play. A confirmation screen displays.

3. Click the Accept & download button. The application begins downloading.

4. Choose the downloaded Mobile Connect (mConnec+) client file to start the installation process. The installation

screen displays.


5. Click the Install button to install the Mobile Connect client on the Android phone. A progress screen displays

during the installation process. When the installation is complete, the Application installed screen displays.

6. Click the Open button. The Registration screen displays.

7. In the Username field, enter the pager number for your USA Mobility service. The pager number information

is included in the email that you receive from Mobile Connect.


8. In the Password field, enter the password for the device. The password is included in the registration email you

receive from Mobile Connect.

NOTE: Not all sites require passwords to register your Mobile Connect device. If the registration email you

receive from Mobile Connect does not contain a password, do not enter a password into the Password field.

9. Click the Register button. Your Mobile Connect device is registered.


Accessing Your Registration Password The password that is linked to your Mobile Connect username is included in the email message you receive from Mobile

Connect. If you lose your Mobile Connect password that is required to register your device, the email can be re-sent to

your email address.

You can re-send the registration email that includes your registration password before you register your Mobile Connect

device as well as after you have already registered your Mobile Connect device.

Accessing Your Registration Password When Not Registered

You can request that an email be sent to you with your username and password information for Mobile Connect when

your device is not currently registered.

1. Access the Mobile Connect application. If your device is not registered, the Registration screen displays.

2. In the Username field, enter your pager number.

3. Click the Forgot Password? link. A registration email is sent to your email address. This email includes the

pager number and password information that is required to register your Mobile Connect device.


Accessing Your Registration Password When Registered

You can request that an email be sent to you with your username and password information for Mobile Connect when

your device is already registered.

1. Access the Mobile Connect application. The Mobile Connect home screen displays.

2. Click the menu button. Menu options display.


3. Click the App Status menu option. The App Status screen displays.

4. Click the Registration option from the App Status list. The Registration Status screen displays, showing the

list of sites to which your device is registered.


5. From the list of sites to which your device is registered, click on the site from which you would like to receive a

registration email. The Registration screen displays.

6. In the Username field, enter your pager number.

7. In the Registration screen, click the Forgot Password? link. A registration email is sent to your email address.

This email includes the pager number and password information that is required to register your Mobile

Connect device.


Updating Device Registration The Mobile Connect device registration may need to be updated.

During the installation and registration process, Mobile Connect sends email updates when these events occur:

New registration

Modification in new registration

Update in registration

Change in device

Change in device model

Change in device carrier

Removal of registration while device is registered to other sites

Removal of registration without being registered to other sites

When any of these changes occur, the user is required to re-register their device to the database. An email is sent to alert

the user that re-registration is necessary.

1. Access the re-registration email from Mobile Connect.

2. Access Mobile Connect on the mobile device. The Registration screen displays.

3. In the Username field, enter the pager number for the USA Mobility service. The pager number information

can be found in the email that you receive from Mobile Connect.


4. In the Password field on the device, enter the password that is included in the email that you receive from

Mobile Connect.

5. Click the Register button. The device is re-registered.

12 Receiving and Replying to Messages User Guide to Mobile Connect for USMO Pagers

Receiving and Replying to Messages

Receiving and Replying to Messages Messages that are sent from an Amcom application are received by Mobile Connect on your mobile device. When a

Mobile Connect message is received, the device rings and/or vibrates to alert you that a message has been received, as

specified in the Mobile Connect preferences for the device.

Receiving Messages

“Receiving Messages” on page 13 explains what Mobile Connect features are activated on the device when a Mobile

Connect message is received.

Replying to Messages

“Replying to Messages” on page 15 includes information on the different response types that can be used to respond to

Mobile Connect messages.

Reviewing Received Messages

“Viewing Messages” on page 18 explains how to review and edit Mobile Connect messages on an Android device.

User Guide to Mobile Connect for USMO Pagers Receiving and Replying to Messages 13

Receiving Messages When a Mobile Connect message is received by Mobile Connect, the alarm and/or vibration specified for the device

occurs. Mobile Connect is automatically launched and displays the new message in the Mobile Connect message screen.

Please note that when Mobile Connect messages are sent to devices that are turned off, the messages are received on the

device the next time the device is turned on, if the device is turned on within 72 hours of the message being received.

In addition, when devices are in sleep mode, Mobile Connect messages are received. This means that when devices are

not currently being used but have an internet connection, Mobile Connect messages can still be received on devices.


Using the Call Back Button

Some Mobile Connect messages include call back numbers for the message receiver to call. When a message includes

call back information, the Call Back button displays. The Call Back button allows users to easily call the number that is

included in the Mobile Connect message. When the Call Back button is clicked in Mobile Connect, an

acknowledgement response is sent back to the sending system in addition to the device initiating a call. If more than one

call back number is included in the Mobile Connect message, the user is asked which number should be called when the

call back button is clicked. In addition, it is important to note that Mobile Connect supports international numbers.

The Mobile Connect application also allows users to place calls over VoIP systems. When a phone number is included in

a received Mobile Connect message, devices that have a VoIP system configured to be used on their device have the

ability to call the included phone number over a VoIP connection.

Please note that if a VoIP system is not installed and configured to be used on your device, the Mobile Connect

application cannot perform calls over VoIP systems. For more detailed information on how to configure a VoIP system

on your device, please refer to the documentation for your mobile device provider.

1. A Mobile Connect message is received on the device. If the message includes a call back number, the Call

Back button displays.

2. To call back the number included in the Mobile Connect message, click the Call Back button. The call back

number is contacted.


Replying to Messages When a Mobile Connect message is received, the user can respond to the message by using the response options at the

top of the Message screen.

Response Types

A user can respond to a Mobile Connect message in one of the following ways: close or reply.

Close: The user can close received messages. For an example, please refer to “Close” on page 15.

Reply: The user can reply to the message. For an example, please refer to “Reply” on page 16.

Close

The user can close a received Mobile Connect message by clicking the Close button, or the door button. When the Close

button is clicked, the system that sent the message is notified that the message was read. On the device, the last screen

that was accessed before the new message screen is shown.

1. The message is received and displays on the message screen.

2. Click the Close button or the door button. The message is closed and a read message is sent back to the message

sender.


Reply

The user responds to the message by clicking the Reply button or the orange message icon in the message screen. This

enables you to send a text message reply to the message sender. When you reply to a message, Mobile Connect

automatically sends the text of the reply back to the USA Mobility system as a read message if the message was received

from that system.

After being sent, each reply message is included in the message list. Information on the time the reply was sent and how

long ago the reply was sent can be accessed by clicking on the reply message in the Messages screen.

A previously created message template can also be used to reply to a Mobile Connect message. The message template

feature is used to create a set of standard replies that can be customized as needed when a reply is sent. When you reply

to a Mobile Connect message, you can choose a template for a reply message, which may decrease the amount of time

needed to reply to a message. For more information about message templates, please refer to “Creating and Using

Message Templates” on page 74.

1. The message is received and displays on the Message Received screen.


2. Click the orange message icon or the Reply button. The Reply screen displays.

3. Text in your reply or choose a message template. Go to “Choosing a Message Template for a Reply Message”

on page 81 for more information on using message templates.

4. Click the Send button. The reply is sent.


Viewing Messages The messages that have been received display in the Messages screen. If a message has multiple comments in one string,

a number displays next to the original message in the Messages screen. The text of the message and the time the message

was received display. The messages are sorted by date and time.

The messages are stored on the device until you either manually delete the message, the message reaches the maximum

number of days for which a message can be stored on the device, or the number of messages exceeds the chosen limit of

stored messages for the device. When this maximum is reached, the message is automatically deleted.

Icons are used to denote the message type and the message status:

The open envelope icon is used to show that the message has been acknowledged, replied to, or ignored.

The check mark icon is used to show that the message is a reply to an original message, or if the message

is a sent message.

Three dots are used to show that a message or a reply is in the process of being sent.

An “X” icon is used to show that a message has failed to send and that the system is not going to retry

sending the message.


Scrolling Through the Message List

When there are more messages in the message list than your Android can display on the screen, the Mobile Connect

application displays a scroll bar on the right-hand side of the screen. This scroll bar allows you to quickly scroll through

the messages in the message list.

In addition, if the Messages screen displays messages from multiple days, a dialog displays to show the day on which

the messages you are viewing were received.

Refreshing Received Messages

To manually refresh for messages that are sent to your Android device, you can drag and drop the top of the Mobile

Connect screen to the bottom of the screen. When this action is performed, your inbox automatically updates with the

most recent received messages.

1. Access the Mobile Connect home screen. The home screen displays, showing any available messages.


2. Click and hold on the top of the screen.

3. Drag the top portion of the screen all the way to the bottom of the screen. Your messages are updated.


Viewing Messages in the Message List

If you choose to view your Mobile Connect messages in list view (disabling chat view) messages and replies display in

the format shown below.


Viewing Messages in Chat View

If you choose to view your Mobile Connect messages in chat view, messages and replies display in the format shown

below.


Viewing the Message Status

The message status can be viewed in the Mobile Connect client. For example, if the client-initiated message that you sent

was acknowledged by the message receiver, you can view that information in the Message Sent screen.

1. Access the main message screen. Any available messages display.

2. From the message list, choose the message for which you would like to view the message status information.

The message displays, showing the message status information at the bottom of the screen. For example, in the

screen capture below, Mobile Connect shows that this message was successfully sent to the message receiver,

Simon John.


Reviewing the Message List and Choosing a Response Option Messages in the message list can be responded to at any time. Please note that depending on which response option was

originally chosen for each message, the available response options may vary.

1. Access the Messages screen. The message list screen displays.

2. Choose the message you want to open. The original message and all replies display.

3. Choose the original message to which you would like to respond. The message displays, showing any available

response options. Please note that a reply cannot be responded to.


4. Choose the response type and proceed with the appropriate steps for the response. For details on how to use

each response type, please refer to “Receiving and Replying to Messages” on page 12. The message list screen

is updated, if needed.

Deleting Messages Messages that are received on your Mobile Connect application can be deleted individually or all at once.

Please note that if you do not want to delete Mobile Connect messages manually, messages can be automatically deleted

when the message time limit specified in the Auto delete messages older than preference has been reached. For more

information about this setting, please refer to “Maximum Message Age” on page 38.

Deleting Individual Messages

To manually delete individual Mobile Connect messages on your device, follow the information below.

1. Access the Messages screen. Any messages display.


2. Choose the message you want to delete by holding down on the message. The Open/Delete dialog displays.

3. Click the Delete button. The message is deleted.

Deleting All Messages

To delete all of the Mobile Connect messages that are currently being stored on your device, follow the information

below.

1. Access the Mobile Connect application. The home screen displays.



3. Click the Preferences menu option. The Preferences screen displays.


4. Scroll to the Client Options section. The Client Options section displays.

5. Click the Delete all messages option. A warning dialog displays.

6. Click the OK button. All of the messages that were being stored on your Mobile Connect application are

deleted and a confirmation dialog displays.

User Guide to Mobile Connect for USMO Pagers Managing Preferences 29

Managing Preferences

Managing Preferences The Mobile Connect application has a set of preferences that can be used to determine how Mobile Connect handles

messages, such as ringtone, how long messages are saved before they are automatically deleted, and alarm volume.

Please note that configuration options may prevent some preference options from being editable on the mobile device. If

a preference option cannot be edited on the device, the site administrator controls the settings of that preference option in

the Mobile Connect Administration page. If a preference option is controlled by the administrator and cannot be edited

by the Mobile Connect device user, the locked preference option is grayed out.

This section explains how to set Mobile Connect preferences like ringtone, response options styles, message storage

duration, and alarm volume.

The following topics are covered in this section:

Default Ringtone Preferences

“Default Ringtone Preference” on page 30 includes information on how to set the default ringtone preferences in the

Mobile Connect application.

Message Priority Preferences

“Message Priority Preferences” on page 32 includes information on how to set the message priority preferences in the

Mobile Connect application.

Message Storage

“Message Storage” on page 38 includes information on how to set the number of messages that are stored on the device

at one time. In addition, this section covers how to set the duration of time that each Mobile Connect message is saved

within the application.

Screen Controls

“Screen Controls” on page 44 includes information on how to set how the screen controls are displayed—in button or

icon format.

Chat View

“Chat View” on page 47 includes information on how to disable and enable chat view in the Mobile Connect client.

Access Codes

“Access Codes” on page 49 includes information on how to enter, set, update, and turn off access codes within the

application.

Sync Interval

“Sync Interval” on page 50 includes information on how to set the sync interval in the Mobile Connect application. The

sync interval dictates how long the device waits between syncs.

30 Managing Preferences User Guide to Mobile Connect for USMO Pagers

Message Templates

“Message Templates” on page 52 includes information on how to manage message templates.

Default Ringtone Preference When the Use Default Ringtone option is chosen in the Settings screen, the device does not use the sound settings that

are set in the Mobile Connect application when a Mobile Connect message is received. Instead, the device uses the

Android’s sound settings to sound or vibrate when a Mobile Connect message is received.

1. Access the home screen. The home screen displays.



3. Choose the Preferences menu option. The Preferences screen displays.

4. To enable the Use Default Ringtone option, click the Use Default Ringtone field. A green check mark

displays next to the field.


Message Priority Preferences Mobile Connect messages are classified into three categories by the sender of the message. These levels are: low priority,

medium priority, and high priority. These options are shown in the Preferences screen. Within each category (low,

medium, high), you are able to change the alarm volume, alarm vibrate, alarm interval, and the alarm sound. These fields

are described below. However, USA Mobility messages always use the Medium priority level.

When you are specifying the volume for the alarm and whether the device should also vibrate when a message is

received, note that if you choose to turn the alarm sound option to OFF and the vibrate option to NO, you are NOT

alerted when a message is received by Mobile Connect.

Alarm Volume The Alarm Volume option determines the volume that the chosen alarm has when a Mobile

Connect message is received.

Vibrate The Vibrate option determines if the device vibrates when a Mobile Connect message is

received.

Alarm Interval The Alarm Interval option determines how long the device waits between alarms. For

example, if you choose the 30 Seconds option, the device will sound an alarm and then wait

thirty seconds before sounding another alarm.

Alarm Sound The Alarm Sound option dictates the ringtone that sounds when a Mobile Connect message is

played.



4. Choose the Medium priority level to edit the alarm volume, the vibrate setting, the alarm interval, and the alarm

sound. The Priority screen displays.

5. Choose the Alarm Volume option. The Alarm Volume dialog displays.


6. Choose the desired alarm volume. The option is automatically saved and displays in the Priority screen.

7. If you would like the device to vibrate when a Mobile Connect message is received, click on the Vibrate field.

A green check mark displays next to the field, indicating that the device vibrates when a message is received.


8. Choose the Alarm Interval option. The Alarm Interval dialog displays.

9. Choose the desired number of seconds you would like your device to wait between alarms. The change is

automatically saved and displays in the Priority screen.


10. Choose the Alarm Sound option. The Alarm Sound dialog displays.

11. Choose the sound you would like your device to play when Mobile Connect messages are received.

12. Click the OK button. The change is saved and displays in the Settings screen.


Message Storage The Message Storage field allows you to control the number of Mobile Connect messages that are stored on your device

at one time. For example, if you choose the 200 option, your device saves up to 200 messages before beginning to delete

messages from the device.

Further, the Message Storage field allows you to set how old messages can be before they are deleted from your device.

For example, if you choose the 5 Days option, existing Mobile Connect messages that you have in your system that were

received more than five days ago would be automatically deleted by the application.

Maximum Message Age

Please note that this preference setting only applies to messages that have been acknowledged, replied to, or ignored.

Unread messages and messages that have not been acknowledged are not deleted.



4. Choose the Message Storage option. The Message Storage screen displays.

5. Choose the Max message age option. The Max message age screen displays.


6. Choose the desired number of days you would like your device to wait before deleting Mobile Connect

messages from your device. For example, if you choose 7 Days, Mobile Connect messages are deleted from

your device after they become seven days old. The change is automatically saved and displays in the Message

Storage screen.

Maximum Messages Stored

Please note that this preference setting only applies to messages that have been read or replied to. Unread messages are

not deleted.



4. Choose the Message Storage option. The Message Storage screen displays.

5. Choose the Max messages stored option. The Max messages stored screen displays.


6. Choose the desired number of Mobile Connect messages you would like your device to store at one time. The

change is automatically saved and displays in the Message Storage screen.

Screen Controls When your device receives a message, you have the option to close or reply to the message. The Message Screen User

Action Display screen that displays these options can be viewed in two different ways. Different settings determine how

the response options (Close and Reply) are displayed in the Mobile Connect message screen. The two available options

are: icons and buttons. Icons display the options as pictures, while buttons display the options in text format.



4. Choose the Screen Controls option. The Screen Controls dialog displays.

5. Choose the desired option. The change is automatically saved.


Chat View Within the Mobile Connect application, you have the choice to view received and reply messages in chat view or

standard message list view.

Chat View

List View



4. Enable or disable the Use Chat View option. If chat view is enabled, a green check mark displays. If chat view

is disabled, a green check mark does not display.

Access Codes Access codes can be added, edited, and deleted by choosing the Access Code option in the Preferences screen. For

detailed information on how to add, edit, and delete access codes in the Mobile Connect application, please refer to

“Managing Access Codes” on page 62.


Sync Interval The sync interval dictates the amount of time that your device waits to update.





4. Choose the Sync Interval option. The Sync Interval dialog displays.


5. In the Sync Interval dialog, enter the amount of time that you would like the device to wait between syncing.

Please note that this field is measured in minutes.

6. Click the OK button. The change is saved and displays in the Preferences screen.

Message Templates Text templates can be added, edited, and deleted by choosing the Messages option in the Templates section of the

Preferences screen. For detailed information on how to add, edit, delete, and use text templates in the Mobile Connect

application, please refer to “Creating and Using Message Templates” on page 74.

User Guide to Mobile Connect for USMO Pagers Viewing the Application Status 53



The current status of the various Mobile Connect applications running on your Android device can be reviewed in the

Application Status screen. This screen displays the current status for the device’s Mobile Connect registration status.

Viewing the Registration Status

Sites are locations that send Mobile Connect messages. Before devices can receive Mobile Connect messages, they must

register with at least one site. After a device is registered with a site, such as Mobile Connect USMO, that device can

then receive Mobile Connect messages from the site. In some cases, a paging device may be registered to more than one

site. A list of the sites to which the paging device is registered can be reviewed on the device.


54 Viewing the Application Status User Guide to Mobile Connect for USMO Pagers


3. Choose the App Status menu option. The App Status screen displays.


4. Choose the Registration option. The Registration Status screen displays, showing the sites to which your

device is registered.

Viewing the Push Listener Status

The Push Listener screen in the Mobile Connect application shows if the device has push notifications enabled or

disabled.



4. Choose the Push Listener option. The Push Listener screen displays.

Viewing the Network Service Status

To establish a network connection, the Mobile Connect application performs network calls until the application is able to

establish a network connection. If the application is able to establish a network connection on the first call, the Network

Service screen does not show any errors. However, if multiple calls need to be performed in order to establish a network

connection, the failed calls (the calls that were unable to establish a network connection) are listed in the Network

Service screen.



4. Choose the Network Service option. The Network Service screen displays.

60 Viewing Application Information User Guide to Mobile Connect for USMO Pagers

Viewing Application Information

Viewing Application Information Information for the Mobile Connect application that you are using can be viewed. The About screen can be viewed by

choosing the About menu option from the Mobile Connect main menu. The About screen includes information on the

following topics:

Application version

Copyright information

Copyright year


User Guide to Mobile Connect for USMO Pagers Viewing Application Information 61


3. Choose the About menu option. The About screen displays.

62 Managing Access Codes User Guide to Mobile Connect for USMO Pagers

Managing Access Codes

Managing Access Codes When an access code is set on an Android device, the user of the device is asked to enter the access code before being

able to access Mobile Connect on the device.

An access code that allows a user to use the Mobile Connect client can be specified for each device using a Preferences

option. An access code is not required. By default, an access code for Mobile Connect is not set.

The access code can be any set of characters allowed by the client or by the site administrator. The client does not accept

excessively long access codes or a code containing illegal characters.

When an access code has been set, the code must be entered when:

The user manually accesses the client on the device

A Mobile Connect message is received on the device and the client is not currently being accessed by the user

When the client is accessed either by the user or when a Mobile Connect message is received, an access code screen

displays, in which the code must be entered.

In addition, you must also enter the access code after the application has been in the background for over ten seconds and

is then re-opened. When the Mobile Connect application is put in the background on your device, the application locks

after ten seconds and the access code must be entered again before the application can be accessed.

Further, if your device enters a locked state, the access code must also be re-entered. For example, if you lock your

device and then unlock your device, you must then re-enter the access code for the Mobile Connect application the next

time the application is opened.

You can also choose to turn off the access code after it has been set. When an access code is turned off, the user does not

have to enter an access code to access the client. Refer to “Turning Off an Access Code” on page 71 for more

information.

Please note that after an access code is set on your Android device, the access code takes approximately 15 to 30 seconds

to save. Therefore, after you set an access code on your device, you must wait at least 15 seconds before the access code

is actually set on your device.

This section covers the following topics:

Setting an Access Code

“Setting an Access Code” on page 64 includes information on how to set up an access code on your device.

Updating an Access Code

“Updating an Access Code” on page 67 includes information on how to update an access code on your device.

User Guide to Mobile Connect for USMO Pagers Managing Access Codes 63

Turning Off an Access Code

“Turning Off an Access Code” on page 71 includes information on how to turn off an already existing access code on

your device.

Using the Access Code to Access the Client When an access code has been set, an access code screen displays when the user manually accesses the client or when a

Mobile Connect message is received and the user is not currently accessing the client. Simply put, an access code is a

password that must be entered before you can access Mobile Connect on your device.

1. Access Mobile Connect on the device. If an access code is set, the access code screen displays.

2. In the Enter Access Code field, enter the access code for the device.

3. Click the OK button to enter the access code and access the client.


Setting an Access Code An access code is set using the Access Code option in the Preferences menu.





4. Choose the Access Code menu option. The access code screen displays.


5. In the New Access Code field, enter the new access code for the device.

6. In the Confirm Access Code field, re-enter the access code that you entered into the New Access Code field.

The entries in the New Access Code and Confirm Access Code fields must match exactly.

7. Click the OK button. The access code is saved.


Updating an Access Code An existing access code for a device can be updated.





4. Choose the Access Code option. The Access Code screen displays.


5. In the Old Access Code field, enter the old access code.

6. In the New Access Code field, enter the new access code.


7. In the Confirm Access Code field, re-enter the new access code. The information in the New Access Code and

Confirm Access Code fields must match exactly.

8. Click the OK button. The new access code is saved.


Turning Off an Access Code A user can decide to turn off an access code after the access code has been set. When an access code is turned off, it is no

longer needed to access the Mobile Connect client on the phone and the access code entry screen does not display.





4. Choose the Access Code option. The Access Code screen displays.


5. In the Old Access Code field, enter the old access code.

6. Leave the New Access Code field blank.

7. Leave the Confirm Access Code field blank.

8. Click the OK button. The access code is turned off.

74 Creating and Using Message Templates User Guide to Mobile Connect for USMO Pagers

Creating and Using Message Templates

Creating and Using Message Templates The message template feature is used to create a set of standard message templates. A message template consists of static

text that can be changed when selected. Using a message template allows users to easily select an already existing text

response to reply to a Mobile Connect message. This means that users do not have to manually type out the text of the

message on their device to reply to a message. Instead, when you are replying to a Mobile Connect message, you can

select a template for the message. The user can then enter any extra text if needed. However, entering extra text is not

required.

For example, you may reply to a message that states when you will be available for a meeting or when you will arrive at

a certain building. The message template contains the static text and leaves the end of the message available for

customization, such as the following: “I will be available” and “I will arrive at.”

When you use the message template as a reply message, you select the desired template and then enter the variable

information, such as the following: “I will be available in 10 minutes” and “I will arrive at Building A.”

NOTE: The combination of static text defined for the message template and the variable text entered when a message

template is used is limited to 70 characters.

The following topics are covered in this section:

Creating a Message Template

“Creating a Message Template” on page 75 includes information on how to create a message template.

Reviewing the List of Message Templates

“Reviewing the List of Message Templates” on page 79 includes information on how to review the list of preexisting

message templates that are saved to your device.

Choosing a Message Template for a Reply Message

“Choosing a Message Template for a Reply Message” on page 81 includes information on how to choose an existing

message template to reply to a Mobile Connect message.

User Guide to Mobile Connect for USMO Pagers Creating and Using Message Templates 75

Creating a Message Template

Creating a message template allows you to quickly and easily reply to Mobile Connect messages through the use of

preexisting text.

1. Access Mobile Connect on the device. Any current messages are displayed.




4. In the Templates section of the Preferences screen, choose the Messages option. The Templates screen

displays. If there are any pre-existing message templates saved to the device, they display.


5. Click the Menu button. The Menu displays.

6. Click the New Template menu option. The Message prompt displays.


7. In the Message prompt, enter the message template text.

8. Click the Menu button. The menu displays.


9. Click the Save button. The reply is saved. This change is reflected in the Templates screen.

Reviewing the List of Message Templates

The list of message templates on the device can be reviewed.

1. Access Mobile Connect on the device. Any current messages are displayed.


4. In the Templates section of the Preferences screen, choose the Messages option. The Templates screen

displays. If there are any pre-existing message templates saved to the device, they display.


A message template can be used to reply to a message. For more information about replying to a Mobile Connect

message, please refer to “Replying to Messages” on page 15.

1. The message is received and displays on the screen.


2. Choose the orange message icon or the Reply button. The Reply screen displays.

3. Click the Menu button. Menu options display.


4. Choose the Template option. The Templates screen displays, showing a list of the message templates for the

device.

5. Choose the template you want to use. The Reply screen is populated with the text of the template.

6. Enter in the variable part of the reply.

7. Click the Send button.

84 Viewing Health Check Information User Guide to Mobile Connect for USMO Pagers

Viewing Health Check Information

Viewing Health Check Information Health check status information can be viewed for Mobile Connect on your Mobile Connect device. If you are unable to

receive Mobile Connect messages on your device, the Health Check status feature can help determine which portion of

the Mobile Connect message sending process is causing the problem. The Health Check screen shows the status of the

following information on the Mobile Connect device:

Reach Mobile Connect Hosted Client Messaging via WiFi

Reach Mobile Connect Hosted Web Server via WiFi

Google Push enabled

Reach Mobile Connect Server Client Messaging at Site Name via WiFi

Reach Mobile Connect Server Web Server at Site Name

Android Market Account

Receiving Google Push Notifications

When the Mobile Connect device has established a successful connection between the device and the locations listed

above, a green circle displays next to the field. In addition, when the device is determining the final status of the field, a

yellow circle displays. When a successful connection is not established between the Mobile Connect device and the

locations listed above, a red circle displays next to the field, indicating that there is a problem with the connection.

Please note that the following fields are displayed only after the device is registered with Mobile Connect: Reach

Mobile Connect Server Client Messaging at Site Name via WiFi or Mobile and Reach Mobile Connect Server Web

Server at Site Name via WiFi or Mobile.

User Guide to Mobile Connect for USMO Pagers Viewing Health Check Information 85

Viewing Health Check Errors

When the Health Check feature detects a connection issue, a warning banner displays on the top of the Mobile Connect

screen that is currently being displayed. When you click on the displayed error, you are taken to the Health Check

screen. In the Health Check screen, you can identify and address any issues with the Mobile Connect application. For

detailed information on the Health Check fields, please refer to “Viewing the Health Check Fields” on page 85.

Viewing the Health Check Fields

All available Health Check fields can be viewed in the Mobile Connect application.




3. Choose the About menu option. The About screen displays.


4. Click the Health Check button. The Health Check screen displays.

Field Field Description Potential causes of failed connection

Solutions

Reach Mobile

Connect

Hosted Client

Messaging via

WiFi

This field monitors the

connection between the Mobile

Connect device and the Mobile

Connect hosted environment.

The device may not have a

data plan.

The device may not be

connected to a WiFi source.

The firewall settings may be

blocking the connection.

The mobile connection may

be misconfigured.

The Airplane Mode may be

enabled on the device.

Connect the device to

a data plan.


a WiFi connection.

Edit the firewall

settings to allow

connections.

Disable the Airplane

Mode on the device.

Reach Mobile

Connect

Hosted Web

Server via

WiFi



Connect device and the

command service on the

Mobile Connect hosted

environment.


data plan.

The device may not be

connected to a WiFi source.

The firewall settings may be

blocking the connection.

The Airplane Mode may be

enabled on the device.


a data plan.


a WiFi connection.

Edit the firewall

settings to allow

connections.

Disable the Airplane

Mode on the device.


Field Field Description Potential causes of failed connection

Solutions

Google Push

Enabled

This field monitors if Google

returns a registration ID to the

application.

Registration did not

complete successfully.

Re-register the

device. If the

registration does not

complete during the

second attempt,

contact support.

Reach Mobile

Connect

Server Client

Messaging at

Site Name via

WiFi



Connect device and the Mobile

Connect server. This

connection establishes if the

messaging service on the server

is available for the connection.

Please note that this field is

only used for devices that have

the client-initiated messaging

feature enabled.

The device cannot

establish a connection

to the Mobile Connect

server.

The firewall

configurations may be

blocking outside access

inbound to the Mobile

Connect server on port

8090 and 8091.

Edit firewall settings

to allow connections

through ports 8090

and 8091.

Reach Mobile

Connect

Server Web

Server at Site

Name



Connect device and the

command service for the

entered site. Please note that

this field is only used for

devices that have the client-

initiated messaging feature

enabled.


data plan.

The firewall configurations

may be blocking the

connection.


a data plan.

Reconfigure the

firewall settings to

allow the connection.

Android

Market

Account

This field monitors if an

Android Market account is

created and linked to the

Mobile Connect device that is

being used. Please note that an

Android Market account must

be linked to the device before

GCM push notifications can be

used.

An Android Market account

has not been created for this

device.

Create an Android

Market account for

the device and link it

to the device that is

being used.

Receiving

Google Push

Notifications


connection to Google’s push

server on port 5228 (or the port

and URL that is being used) to

make sure the Mobile Connect

device receives a “200 OK”

status.

The device cannot receive

GCM push notifications

because it cannot reach

Google’s server on port

5052.

Contact the network

administrator to

make sure that

outside access

inbound to all

Android mobile

devices on port 5052

is not blocked by

firewall

configurations.

90 Index User Guide to Mobile Connect for USMO Pagers

Index

A

Android Market Account 88

C

Check Mark Icon 18

Close Button 15

Creating and Using Message Templates 74


81

Creating a Message Template 75

Overview 74

Reviewing the List of Message Templates 79

D

Door Button 15

E

Envelope Icon 18

G

Getting Messages 19

I



Accessing Your Registration Password 6

Accessing Your Registration Password When

Not Registered 6

Accessing Your Registration Password When

Registered 7

Installing Mobile Connect on Android 3

Installation Prerequisites 3

Overview 2

Updating Device Registration 10

Installing Mobile Connect on Android

Installing Mobile Connect on an Android Device

Registration Screen 4

M

Managing Access Codes 62

Overview 62

Setting an Access Code 64

Turning Off an Access Code 71

Updating an Access Code 67

Using the Access Code to Access the Client 63

Managing Preferences 29

Access Codes 49

Chat View 47

Default Ringtone Preference 30

Message Priority Preferences 32

Message Storage 38

Maximum Message Age 38

Maximum Messages Stored 41

Message Templates 52

Overview 29

Screen Controls 44

Sync Interval 50

Mobile Connect for Android 1

Introduction 1

Overview 1

R

Reach Mobile Connect Hosted Client Messaging via

WiFi or Mobile Field 87

Reach Mobile Connect Hosted Web Server via WiFi or

Mobile Field 87

Reach Mobile Connect Server Client Messaging at Site

Name via WiFi or Mobile Field 88

Reach Mobile Connect Server Web Server at Site Name

via WiFi or Mobile 88

Receiving and Replying to Messages 12

Deleting Messages 25

Deleting All Messages 26

Deleting Individual Messages 25

Receiving Messages 13

Using the Call Back Button 14

Replying to Messages

Reply 16

Viewing Messages 18

Refreshing Received Messages 19

Scrolling Through the Message List 19

Viewing Messages in Chat View 22

Viewing Messages in the Message List 21

Receiving and Replying to Mobile Connect Messages

Replying to Messages 15

Response Types 15

Close 15

Reviewing Messages

Message Symbols

Check Mark Symbol 18

User Guide to Mobile Connect for USMO Pagers Index 91

Envelope Symbol 18

Three Dots Symbol 18

X Symbol 18

Receiving GCM Notifications 88

Refreshing Received Messages 19

Replying to Mobile Connect Messages 15

T

Three Dot Icon 18

V

Viewing Application Information 60

Viewing Health Check Information 84

Android Market Account 88

GCM enabled 88

Overview 84

Reach Mobile Connect Hosted Client Messaging via

WiFi or Mobile 87

Reach Mobile Connect Hosted Web Server via WiFi

or Mobile 87

Reach Mobile Connect Server Client Messaging at

Site Name via WiFi or Mobile 88

Reach Mobile Connect Server Web Server at Site

Name via WiFi or Mobile 88

Receiving GCM Notifications 88

Viewing Health Check Errors 85

Viewing the Health Check Fields 85

Viewing the Application Status 53

Viewing the Network Service Status 57

Viewing the Push Listener Status 55

Viewing the Registration Status 53

X

X Icon 18

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