welcome to resident orientation

our purpose & mission

• Purpose

- To improve the health status of children of the Miami Valley

• Mission

- Provide quality care for children age 0 through 21

- Provide pediatric training for health care professionals

- Support appropriate research activities

- Be an active advocate for children

our expectations for you

• Provide excellent patient care by……..

-Maintain accurate daily notes

-Timely notification to your senior, resident or attending

-Significant changes in your patient

-Uncertainty of what to do

-Just need to double check your thought process

-Obey HIPPA

-Timely completion of medical records

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our expectations for you

• Take full advantage of your training opportunity

• Be compassionate and kind to families and patients

• Treat staff with dignity and respect

-Everyone from you attending to the housekeepers

• Follow the rules, regulations, policies and procedures of dayton children’s.

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dress code

• Business casual-No jeans or denim

-No t-shirts with writing except dayton children’s logo

-No flip flops

-No capris or shorts

• Id badges need to dayton children’s issued-Worn above the waist

-No lanyards

-Do not cover badges with pictures, stickers or pins

• Scrubs-If on call, or appropriate for work area (OR or ED)

dress code

• Tattoos-Need to be covered

• Piercings-Only ear piercings

-No large hoop earrings

• No artificial nails

• No excessive cologne/perfume/smell of smoke

epic at dayton children’s

• Training is required prior to seeing patients at dayton children’s, regardless of previous training at other facilities (inpatient, ambulatory, asap and inpatient surgery) are the areas of epic training provided.

-Epic training will be completed and test passed before any patient care is initiated.

• Do not give out your passwords.

• Remember to log off computers when done.

epic guidelines

• Medical students are allowed

-MS-3-write daily notes, discharge summaries

-MS4- write h&ps. Daily notes, discharge summaries, pend notes

• All medical student notes need co-signatures

• Do not copy any portion of a medical student notes and paste in your own

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general documentation guidelines

• Chart factual information only

• Chart procedures, responses to care, treatments, major changes in your patient

• Chart patient/parent refusals

• Document cross-cover interactions

• Don’t reference incident reports

• Don’t back date or tamper with records-Remember there is always ab audit trail in EPIC

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handwritten documentation

• For areas without EPIC, or during down-time-Legible, dark ink

-All entries dated and timed (Military preferred)

-Use only accepted abbreviations

• Abbreviations can be found on focus (dayton children's internal intranet), clinical resources tab, medical abbreviations link

• Drug orders need dose, route, frequency, and reason if prn

• Single line out all errors and place your initials

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formulary/drug orders

• Lexicomps is standard reference for dayton children’s

-Can access through medication resource link on desktop

• Remember pediatrics is mostly weight based dosing

• Discharge scripts

-Be cautious of taking dosage straight from MAR

-Be realistic in volumes asking parents to measure

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orders

• Use order sets when possible

• Don’t forget to include reasons for prn drugs

• Cannot use dose ranges

-i.e. Tylenol 1325 mg 1-2 tab po q4-6h prn pain

• Give reasons for imaging studies

• When asking for a consult, ask a question

-Why do you need the consultants help

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hyperalimentation

• Order sets available in EPIC

-Standard formulations available

• If unfamiliar, have senior or attending review

• Dietician consults are routine

• When in doubt, ask for help

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dictations

• Required

-OP notes

-Discharge summaries

• Optional

-Consult notes

• A short discharge summary will be completed in EPIC on every inpatient

-Suffices for patient stays ˂96 hours

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things to watch

• Medication reconciliation

-Joint commission requirement

-Included in admission and discharge navigator

-Must be completed

• Procedural time-out

-Joint commission requirement

-Anything invasive, including LPSs, bedside I&D, PICC or central line placement, chest

tube placement must be documented

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medical emergencies

• Code Blue

-Code blue adult-any adult needing immediate medical attention

- Code blue-pediatric patient with impending or occurring cardiac or respiratory arrest

• Pediatric rapid response team (PRT)

-Only for pediatric inpatients

• Deteriorating, not coding

-ICU Resident/RN/RT/Attending/ARD

-Anyone can activate

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medical emergencies

• Emergency drug cards

-Printed by nurse for each patient when admitted

-Usually taped to end of bed/crib

-Standardized cards for weights can be found on code cart

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medical emergencies

• Code carts

-General principle “Work from bottom up”

• Respiratory /airway supplies are in bottom drawers

• IV supplies in upper drawers

• Meds on top

• Rapid sequence intubation medication are in drawer 3 with intubation supplies

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post exposure procedure

• Wash area immediately with soap and water

-Exposure to blood, urine, CSF, peritoneal fluid

• Daytime (0730 – 1630)

-Go to employee health immediately ext. 4570

-After hours ( evenings, weekends)

-Go to NICU (4th floor) and ask for charge RN

• Immediate collection of source and your labs

• Prophylaxis

-If any questions, will be discussed with ID

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questions or concerns

• First

-Talk with your attending /site director

• Second

-Talk to DME Ann Burke, MD

-Medical education office in Cox building (2nd Floor)

Phone 641-3433

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resident safety orientation

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disasters

• Code Yellow Internal

• Ex. power or water outages

• Code Yellow External

-Called when conditions exist that cause influx of patients to exceed staffing

-Ex. Mass casualty, such as tornado or bus accident

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severe weather

• Code Gray: thunderstorm warning

-Severe storms is in the area

-Close blinds in patient care areas, use elevators for emergencies only

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fire

• Code Red

-Follow staff lead

-RACE and PASS ( check out the back of your badge)

-All fire extinguishers are ABC (multipurpose)

• Ash, liquid, and electrical-Drills

• Joint commission requirement

• Be an active participant

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severe weather

• Code Gray: tornado watch

-Conditions favorable for a tornado

-Once announced, review department procedures

• Code Gray tornado warning

-Tornado has been sighted in area

-Cease all normal activity

• Except critical function for health of patients

-Move patients away from windows

-Wait for “all clear”

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mri safety

• Level 2 MR personnel have final say as to who enters MRI room

• Everyone entering MRI room will be screened

• Pay attention to posted warning signs

• Any ferrous material will be attracted to mri can cause physical damage to scanner, but more importantly to patient

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security

• Provide safe and secure environment in and around hospital’s campus

• Respond to security incidents

-Conducts investigations and follow up

• Provides employee IDs

• Issues parking permits

• Provides escort services to parking areas

• Conducts patrols of DCH campus

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security

• Provides help controlling visitors and enforcing visiting hours

• Provides courtesy jump starts and car unlocking

• Responds to call of visitor injuries due to falls or other incidents

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missing child/infant abduction

• Code Adam

-Everyone’s responsibility

-Report suspicious activity

-Monitor area-hallways, stairwells, and exits

-Be vigilant and aware

• Staff should be wearing ID badges

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parking

• Residents may park in employee parking lots

-Located at far ends of building

-Levee is main employee lot found at north end of building

• Parking is not allowed in the following areas

-Parking garage

-ED parking lot in front of the building

-Credentialed physician parking lot (south end)

-Any other reserved parking spot

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service excellence

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our vision

To be first choice in children’s health care

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our mission

To improve the health status of children through

-Service

-Education

-Research

-Advocacy

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our values

• Safety

• Compassion

• Ownership

• Collaboration

• Innovation

• Value Creation

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moment of truth

• Any episode in which a customer comes in contact with some aspect of an organization and forms an opinion about the quality of its service.

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facts

• Flexibility –consistently

• Appreciation –thank you

• Clarity –communication

• Team commitment – common goal

• Standards –performance

• Attract and use the appropriate skills in the right place

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approach

• Exhibit a positive and sincere approach

• Provide tender and compassionate care

• Strive for excellence with attention to care for mind, body, and spirit

• Practice evidence based medicine

• Words and actions support our mission and vision

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responsibility

• Walk the talk

• Take responsibility for providing a positive influence in your department as well as throughout the organization

• Embrace learning and continually seek best practices for constant improvement

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expectations

• Be genuinely approachable

• Encourage and participate in healthy communication among co-workers and our customers

• Extend a healing touch by providing comfort and empathy

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professional

• Be professional at all times

• Treat every individual with respect

• Consistently provide exceptional care to those we serve and those we serve with

• Meet emerging needs and support each other to achieve positive outcomes

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approach in conflict

• Conflict is good

• Conflict is a difference on…

-Facts, values, methods, goals

• Conflict can be found in ...

-Voice, body language, tone, attitude

• Customer may not always be right, but must be allowed to be wrong with dignity

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approaches in conflict

• Try to cool off

• Attack the problem, not the person

• Find the right time & place to talk

• Avoid “You” language

• Always be willing to talk it out

• Work cooperatively for solutions

• Always thank the other person

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can you take the heat

• H - hear them out

• E - empathize

• A - apologize

• T - take responsibility, take action

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service recovery

• How do we disappoint?

-Broken promises

-Violated expectations

-Bad behavior

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service recovery

• Takes customer service beyond “lip service”

• Fundamental element

-Our values

-Our culture

-2020 operating strategy

• Purpose is to provide our customers the most memorable service experience

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service recovery

• Deals with handling of…

-Customer complaint

-Customer dissatisfaction

-Customer problems

-Difficulties with services we provide

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service recovery

• Created when we disappoint a customer

• Service excellence

- Meeting the needs of those who come to you for care and those with whom you work in

a way which leaves them feeling fulfilled and satisfied.

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have fun

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