© ChevronTexaco 2003 Global Aviation

Welcome to

BASIC

Behavioral Approach to Safety Improvement in ChevronTexaco

2

Behavioral

Approach to

Safety

Improvement in

ChevronTexaco

3

Systematic approach to identify and close gaps

Assessment

PlanningReview

Implement

Leadership/ Accountability

Vision and Strategic Objectives

Tied closely to the business planning

process

Safety Rel Env Eff

World Class Performance

Health

Management System

Operational ExcellenceSafety, Environment, Health, Reliability and Efficiency

4

Operational ExcellenceSafety, Environment, Health, Reliability and Efficiency

Monitor & Reinforce

Benchmarking Process AssessmentFacility Assessment

Leadership Assessment

Vision and Strategic

Objectives

Assessment

Planning

Review

Implement

Leadership/ Accountability

Prioritized Gaps

3-5 Yr Plan for World-Class OE Performance

Targets

Tactical plans

Progress Toward World-Class Targets,

Action Plans,Progress Toward 3

Year Objectives, Periodic Process

Certification

World-Class Expectations

Tenets of OE

OE Elements

OE Management System

5

STATISTICS

0

10

20

30

40

50

60

70

80

90

2000 2001 2002 2003

YEAR

ME

AS

UR

ES

A

B

C

D

A, B, C & D : Injuries, Accidents, Spills, Efficiencies

Operational ExcellenceSafety, Environment, Health, Reliability and Efficiency

6

Fatal Fire at DIA

7

1. Recognize that there is a behavioral component in at least 85% of accidents, consisting of both:

Safe and at-risk behaviors on the part of employees

Leadership behaviors by supervisors and management that either foster or inhibit safety

2. Be built on a solid foundation of management & employee agreement that:

Facilities are basically safe

Safety procedures are adequate

Safety training is effective

The BASIC process has been designed to:

Principles of BASIC

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What is a behavior?

Behavior =

an observable act

(not attitude)

9

Phone Rings

Answer Phone

Have Conversatio

n

BAAntecede

ntBehavior

What precedesthe behavior.

The observable act.

CConsequenc

e

What directly follows the behavior.

Applied Behavioral Science

10

C

FILTER

BA

Applied Behavioral Science

Phone Rings

Possible Consequenc

es

Answer or Not

Answer Phone

11

• Procedure requires hearing protection when fueling aircraft.

Employee works without using hearing protection.

• Feels more comfortable.

• Can hear better.

• Exposure to damaging noise levels.

CBAAnteceden

tBehavior Consequenc

e

Applied Behavioral Science

12

• He has read or been educated about harmful effects of smoking

Person continues to smoke

• Gets his nicotine fix

• Feels good – relaxed, rejuvenated.

• Suffer from Lung cancer and/other respiratory problems

CBAAnteceden

tBehavior Consequenc

e

Applied Behavioral Science

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Characteristics of Consequences

Quality

Timing

Certainty

Positive vs. Negative

Immediate vs. Future

Certain vs. Uncertain

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Which Consequences are Stronger?

Hears better – now

More comfortable

Hearing Loss

Positive

Positive

Negative

Immediate

Immediate

Future

Certain

Certain

Uncertain

Gets his nicotine fix

Rejuvenated

Lung Cancer/Others

NOT WEARING HEARING PROTECTION

Positive

Positive

Negative

Immediate

Immediate

Future

Certain

Certain

Uncertain

SMOKING

15

Near Misses

Minor Injuries

Serious Injury

The Safety Opportunity Iceberg

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What is a Key Safety Behavior?

A Key Safety Behavior is a safe behavior that needs to occur consistently in order to prevent incidents.

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BASIC PROCESS

• A structured OBSERVATION PROGRAMME for :

• Providing positive reinforcement when people work safely/correctly KEY SAFETY BEHAVIOURS

• Helpful coaching for AT RISK BEHAVIOURS

• BARRIERS to KSB identified and removed

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Barriers to Incident-Free Operations

1. Hazards not fully recognized

2. Systems that Hinder Safe Behavior

2. Mixed Priorities (reward and recognition systems that support production over safety)

3. Facilities and Equipment that are Difficult to Operate Safely

4. Training/Cultural Issues (disagreement on safe practices)

5. Personal Factors

6. Personal Choice

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Time

L

ow

er –

Gre

ater

Perception of Danger

Awareness or“Safety Sense”

Safety Knowledge

Hazard Recognition

20

Near Misses

Minor Injuries

Serious Injury

The Safety Opportunity Iceberg

© ChevronTexaco 2003 Global Aviation

THANK YOU