© chevrontexaco 2003 global aviation welcome to basic behavioral approach to safety improvement in...
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© ChevronTexaco 2003 Global Aviation
Welcome to
BASIC
Behavioral Approach to Safety Improvement in ChevronTexaco
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Behavioral
Approach to
Safety
Improvement in
ChevronTexaco
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Systematic approach to identify and close gaps
Assessment
PlanningReview
Implement
Leadership/ Accountability
Vision and Strategic Objectives
Tied closely to the business planning
process
Safety Rel Env Eff
World Class Performance
Health
Management System
Operational ExcellenceSafety, Environment, Health, Reliability and Efficiency
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Operational ExcellenceSafety, Environment, Health, Reliability and Efficiency
Monitor & Reinforce
Benchmarking Process AssessmentFacility Assessment
Leadership Assessment
Vision and Strategic
Objectives
Assessment
Planning
Review
Implement
Leadership/ Accountability
Prioritized Gaps
3-5 Yr Plan for World-Class OE Performance
Targets
Tactical plans
Progress Toward World-Class Targets,
Action Plans,Progress Toward 3
Year Objectives, Periodic Process
Certification
World-Class Expectations
Tenets of OE
OE Elements
OE Management System
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STATISTICS
0
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60
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90
2000 2001 2002 2003
YEAR
ME
AS
UR
ES
A
B
C
D
A, B, C & D : Injuries, Accidents, Spills, Efficiencies
Operational ExcellenceSafety, Environment, Health, Reliability and Efficiency
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Fatal Fire at DIA
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1. Recognize that there is a behavioral component in at least 85% of accidents, consisting of both:
Safe and at-risk behaviors on the part of employees
Leadership behaviors by supervisors and management that either foster or inhibit safety
2. Be built on a solid foundation of management & employee agreement that:
Facilities are basically safe
Safety procedures are adequate
Safety training is effective
The BASIC process has been designed to:
Principles of BASIC
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What is a behavior?
Behavior =
an observable act
(not attitude)
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Phone Rings
Answer Phone
Have Conversatio
n
BAAntecede
ntBehavior
What precedesthe behavior.
The observable act.
CConsequenc
e
What directly follows the behavior.
Applied Behavioral Science
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C
FILTER
BA
Applied Behavioral Science
Phone Rings
Possible Consequenc
es
Answer or Not
Answer Phone
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• Procedure requires hearing protection when fueling aircraft.
Employee works without using hearing protection.
• Feels more comfortable.
• Can hear better.
• Exposure to damaging noise levels.
CBAAnteceden
tBehavior Consequenc
e
Applied Behavioral Science
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• He has read or been educated about harmful effects of smoking
Person continues to smoke
• Gets his nicotine fix
• Feels good – relaxed, rejuvenated.
• Suffer from Lung cancer and/other respiratory problems
CBAAnteceden
tBehavior Consequenc
e
Applied Behavioral Science
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Characteristics of Consequences
Quality
Timing
Certainty
Positive vs. Negative
Immediate vs. Future
Certain vs. Uncertain
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Which Consequences are Stronger?
Hears better – now
More comfortable
Hearing Loss
Positive
Positive
Negative
Immediate
Immediate
Future
Certain
Certain
Uncertain
Gets his nicotine fix
Rejuvenated
Lung Cancer/Others
NOT WEARING HEARING PROTECTION
Positive
Positive
Negative
Immediate
Immediate
Future
Certain
Certain
Uncertain
SMOKING
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Near Misses
Minor Injuries
Serious Injury
The Safety Opportunity Iceberg
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What is a Key Safety Behavior?
A Key Safety Behavior is a safe behavior that needs to occur consistently in order to prevent incidents.
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BASIC PROCESS
• A structured OBSERVATION PROGRAMME for :
• Providing positive reinforcement when people work safely/correctly KEY SAFETY BEHAVIOURS
• Helpful coaching for AT RISK BEHAVIOURS
• BARRIERS to KSB identified and removed
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Barriers to Incident-Free Operations
1. Hazards not fully recognized
2. Systems that Hinder Safe Behavior
2. Mixed Priorities (reward and recognition systems that support production over safety)
3. Facilities and Equipment that are Difficult to Operate Safely
4. Training/Cultural Issues (disagreement on safe practices)
5. Personal Factors
6. Personal Choice
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Time
L
ow
er –
Gre
ater
Perception of Danger
Awareness or“Safety Sense”
Safety Knowledge
Hazard Recognition
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Near Misses
Minor Injuries
Serious Injury
The Safety Opportunity Iceberg
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© ChevronTexaco 2003 Global Aviation
THANK YOU