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7/25/2019 Webin Armarch2015final 150330070650 Conversion Gate01

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DIS ISO9001:2015 Overvie

Welcome

Se!tions 1-5

"evisions # Im$a!t


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[email protected]

%oe MansourISO9001:2015 Proram Manaer

!ead "udi#or$S%%& MS%%& M$"

&'0-(5)-*)&9 +o,,i!e!ell.


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3oay4s resentation ISO9001:2015

1. Sco'e

2. (orma#i)e re*erence

+. ,erms and de*ini#ions

. 6onte7t o, te organi8ation

5. Leaersi$ Mar! 25 2015

. lanning

/. Su$$ort $ril 29 2015

. O$eration

9. er,orman!e evaluation May 2' 201510. Im$rovementISO 9001: "nne "- 3 lari*ica#ions& 4uali# Manaemen# Princi'les& 4MS *amil o* s#andards.

(

; inar on %uly 29 2015 /


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Questions?

5

ISO90016201564ues#[email protected] send our ques#ions #o:

(e# We7inar: "'ril 29& 2015


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Questions inar

'

Q1 =at is te !urrent i,,eren!e >eteenelement a$$roa! an $ro!ess a$$roa!?

%'lana#ion o* Process "''roac8 was included inslides +0-9. ISO9001:2015 requires all Processes)alue-added ac#i)i#ies o* #8e orania#ion; 7eiden#i*ied and manaed as a 'rocess.

%lemen#-7ased s#andards


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Questions inar

&

Q2 =at o you mean >y te stanar noreuires min 1& @o!umente in,ormation@

=>e#ain ?ocumen#ed In*orma#ion= a''ears 1/#imes in #8e S#andard. (amel& in sec#ions .&.2.1& /.1.5& /.2& .1.e;& .2.+& .+.5& .+.& ..1&.5.2& .5.& .& ./& 9.1.1& 9.2.2& 9.+.2 and10.2.2.

,8is is equi)alen# #o #8e curren# 4uali# >ecords requiremen#&w8ere #8e in*orma#ion can 7e in an media or *orma#. orclari*ica#ion& 'lease no#e #8a# =Main#ain documen#ed in*orma#ion=is equi)alen# #o #8e curren# =?ocumen#ed Procedure= requiremen#.


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)

P>O%SS?O;

I(PA, OA,PA,

Plan

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"c#

Questions inar

Q* =at oes D6 stan ,or?

Slides 15-19.


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Q( Ao o I o>tain training in "isBManagement? =ill num>ering align itISO1(B an te OASS1)B?

We will 7e co)erin >isB Manaemen# as 'ar# o*our "'ril 20 We7inar.

,S199& "S9100& ,!9000 8a)e alreadindica#ed #8a# #8e will u'da#e .


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Questions inar

10

Please re*er #o slides 5-+ and "4 ques#ion "5.

Q'=at ill >e te ealine to u$ateo!umentation to te 2015 stanar a,ter release?

I, e Cust got re-!erti,ie ill e ave to o itagain or !an e o it at te ne7t * year !y!le?


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8##':CCiso#c.iso.orCli)elinBCli)elinBCo'enC#c1/S2'u7lic ."s o* Marc8 25& 2015& #8e linB is s#ill ac#i)e.

Q& 3e ISO 1&' linB is no longer vali/ 6anyou su$$ly te ne linB?
http://isotc.iso.org/livelink/livelink/open/tc176SC2publichttp://isotc.iso.org/livelink/livelink/open/tc176SC2publichttp://isotc.iso.org/livelink/livelink/open/tc176SC2public


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Q) 6an you $rovie te


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Q12 ou soe several e7am$les o, @not a$ro!ess ma$@ an one >a $ro!ess ma$/ 6oulyou e7$lain at a goo $ro!ess ma$ looBsliBe reuires et!/?

ISO9001:2015 requires all 'rocesses #o 7eiden#i*ied. ur#8ermore& clause .7 requires #8e

=sequence and in#erac#ion o* #8e 'rocess= 7ede*inedD.


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Questions inar

1(

Q1' So e ill

ave to re-o ourinternal auitor!erti,i!ations tat

e !urrently ave?

(o# necessaril.Please see "4ques#ions $1& $2 and

$+.


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Questions inar

15

ISO commi##ee is made u' o* 1+ mem7er coun#ries&eac8 wi#8 a sinle )o#e. "ll ISO s#andards are normall

re)iewed e)er *i)e ears #o assure #8a# #8e are s#illrele)an# and adequa#e in an e)er c8anin world.

Q1& =y !ange to ISO 9001:2015 Cust stay at ISO9001:200)/


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Questions inar

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Q2' e a>le to im$lementte ne reuirements

On #8e con#rar& #8e new requiremen#s 8a)e 7eende*ined so as #o maBe #8em easier #o im'lemen# insmaller orania#ions. Wi#8 reduced need *ordocumen#a#ion& #8e ISO9001:2015 is less'rescri'#i)e.


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Se!tions 1-5

1&

1 Sco'e

2 (orma#i)e >e*erences

+ ,erms and ?e*ini#ions

on#e# o* #8e Orania#ion

5 !eaders8i'


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Se!tions 1-5

1)

1 S!o$e




5 !eaders8i'


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Se!tion 1- S!o$e

19

Eees to emonstrate its a>ility tomeet !ustomerstatutoryregulatoryreuirements

ims to enan!e !ustomer

satis,a!tion

3is Stanars$e!i,ie

reuirements,or a ualitymanagement

system erean organi8ation

ll reuirements are generi! an intene to >ea$$li!a>le to all ty$es o, organi8ations regarless

o, ty$e si8e an $rou!t +or servi!e. $rovie/


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Se!tions 1-5

20

1 Sco'e

2 (orma#i)e >e*erences+ ,erms and ?e*ini#ions


5 !eaders8i'


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Se!tion 2

21

2 Eormative "e,eren!es/

3ere are no normative re,eren!es ,or DISISO9001:2015/

3is se!tion is in!lue to maintain !lausenum>ering alignment it oter ISO

management system stanars/


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Se!tions 1-5

22

1 Sco'e




5 !eaders8i'


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Se!tion * F 3erms # De,initions

*/02 F IE3G"GS3GD "3

Person or orania#ion +.01; #8a# can a**ec#& 7ea**ec#ed 7& or 'ercei)e #8emsel)es #o 7e a**ec#ed7 a decision or ac#i)i#.

+.01 3 'erson or rou' o* 'eo'le #8a# 8as i#s own*unc#ions +.25; wi#8 res'onsi7ili#ies& au#8ori#iesand rela#ions8i's #o ac8ie)e i#s o7


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*/0' - G


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*/0) FO%G63IHG

>esul# #o 7eac8ie)ed.

25


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S-ULManagementSystems

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*/09 - "ISJ

%**ec# o*uncer#ain# onan e'ec#ed

resul#.

,8e e**ec# can7e 'osi#i)e or

nea#i)econsequence

- >isB isc8arac#eried7 'o#en#iale)en#s and

consequences.

2'


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*/11 F DO6UMGE3GDIE


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*/12 F "O6GSS

Se# o* in#errela#ed or

in#erac#in ac#i)i#iesw8ic8 #rans*ormsin'u#s in#o ou#'u#s

+.;.

2)


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*/20 F 6O""G63IHG 63IOE

"c#ion #o elimina#e #8e causeo* a noncon*ormi#+.19; and #o 're)en# recurrence.

29


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*/2( F 6OE3GK3O< 3AGO"EI3IOE

+usinessGnvironment.

om7ina#ion o*in#ernal and

e#ernal *ac#ors andcondi#ions #8a# can

8a)e an e**ec# onan orania#ionEsa''roac8 #o i#s

'roduc#s& ser)icesand in)es#men#s&

and in#eres#ed

'ar#ies.

- $usiness

%n)ironmen#&orania#ionalen)ironmen# or

ecoss#em o* anorania#ion.

*0


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Se!tion ( - 6onte7t O, 3e Organi8ation

*1

(/1 Unerstaning te Organi8ationan Its 6onte7t

(/2 Unerstaning 3e Eees nG7$e!tations O, Intereste arties

(/* Determining 3e S!o$e o, 3e

Quality Management System

(/( Quality Management Systemn Its ro!esses


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*2

(/1 Unerstaning te Organi8ation anIts 6onte7t


(/* Determining 3e S!o$e o, 3eQuality Management System



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(/1 F Unerstaning-Organi8ation-6onte7t

**

UL DQS : Mission an valuesWe wan# #o 7e #8e 're*erred 'ar#ner *or cer#i*ica#ion&audi#in& and assessmen#s o* manaemen# ss#ems.

Halues3 Our cor'ora#e )alues dri)e common a##i#udes:

Su!!ess -

We liBe #o 7e success*ul&


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*(

6ustomer orientation

us#omer needs come *irs# 3 enera#e )alue *or cus#omers.Gm$loyee orientation

Our em'loees& audi#ors& are our rea#es# success *ac#or.

Mutual trust

Mu#ual #rus# ena7les coo'era#ion in ac8ie)in oals.

"es$onsi>ility

,aBe res'onsi7ili# *or resul#s and 7e8a)ior

Integrity !rei>ility

Inde'endence& com'e#ence and a##i#ude #o ensure in#eri#.

"elia>ility

Fee' our 'romises. ,rus# usG


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*5

,8e )ision dri)es #8e de)elo'men# o* A! ?4S. I#re*lec#s #8e e'ec#a#ions o* #8e essen#ial s#aBe8olders:

re,erre $artner ,or !erti,i!ation auiting an

assessmentsN

"e!ogni8e ,or our !om$eten!e in

Su$$orting >usiness su!!ess an organi8ationalealt o, our !ustomers/


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*'

Oter Internal


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*&

.1 ,8e orania#ion s8all de#ermine e#ernal andin#ernal issues #8a# are rele)an# #o i#s 'ur'ose andi#s s#ra#eic decision and #8a# a**ec# i#s a7ili# #o

ac8ie)e #8e in#ended resul#s.

,8e orania#ion s8all moni#or and re)iew #8ein*orma#ion a7ou# #8ese e#ernal and in#ernalissues.


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*)

In#ernal%n)ironmen#

Socie#

%#ernal%n)ironmen#

Ho)ernmen#

Ownersinancial

us#omers

Su''liers


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*9

In#ernal%n)ironmen#

Socie#

%#ernal%n)ironmen#

Ho)ernmen#

Ownersinancial

us#omers

Su''liers

Social

2ul#ur

al

Poli#ic

al

?

emora'8ic

Hrow

#8

@ac#ors


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(0


(/2 Unerstaning 3e Eees n G7$e!tationsO, Intereste arties





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(/2 F Unerstaning Eees an G7$e!tations

(1

?ue #o im'ac# onorania#ionEs a7ili# #o mee#

cus#omer& s#a#u#or and

reula#or requiremen#s& #8eorania#ion s8all

Iden#i* #8e in#eres#ed 'ar#ies#8a# are rele)an# #o #8e quali#

manaemen# ss#em.

Iden#i* #8e requiremen#s o*#8ese in#eres#ed 'ar#ies

Orania#ion #o moni#or andre)iew #8e in*orma#ion a7ou##8ese in#eres#ed 'ar#ies and#8eir rele)an# requiremen#s.


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tions


(2

6or$orate

oli!ies o, ULDQS governe >y

us#omers

%m'loees and

"udi#ors%#ernal "udi#ors&$usiness Par#ners

S8are8olders


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(*

Gm$loyee e7$e!tations

A! ?4S em'loees e'ec# a7o)e-a)erae worBin condi#ions and


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((

Gm$loyee oli!y - G7am$le

%m'loee commi#men# and com'e#ence is an essen#ial 'rinci'le o*success *or 7usiness ac#i)i#ies. Wi#8 a##rac#i)e worBin condi#ions&'er*ormance-orien#ed cul#ure& and res'ec#*ul in#erac#ion wi#8 eac8

o#8er& #8e oal is #o 7e an orania#ion 're*erred 7 em'loees..


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(5



(/* Determining 3e S!o$e o, 3e Quality

Management System



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(/* - Determining S!o$e o, QMS

('

,8e sco'es8all 7e

a)aila7le and7e main#ainedas a

documen#ed

in*orma#ions#a#in #8e:

Produc#s andser)ices co)ered 7#8e quali#manaemen#ss#em

Jus#i*ica#ion *or anins#ance w8ere arequiremen# o* #8is

in#erna#ionals#andard canno# 7ea''lied. .


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(&





(/( Quality Management System n Itsro!esses


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(/( - QMS an its ro!esses

()

,8e orania#ion s8all iden#i* #8e 'rocessesand s8all de#ermine:

,8e in'u#srequired and #8eou#'u#s e'ec#ed

,8e sequenceand in#erac#ion o*#8ese 'rocesses

,8e cri#eria&me#8ods& includin

'er*ormanceindica#ors

,8e resourcesneeded

,8e assin o* #8eres'onsi7ili#iesand au#8ori#ies

,8e risBs ando''or#uni#ies


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(9

P>O%SSI(PA, OA,PA,

Produc#ion Processes s#am'in& weldin& 'ain#in;

Manaemen# Processes adminis#ra#ion& audi#s& ">& >;

Su''or# Processes main#enance& ware8ouse& 'urc8asin;

us#omer Processes sales& cus#omer sa#is*ac#ion;

Ser)ice Processes $anB- de'osi#& wi#8drawal& loan'rocessin& mor#ae a''lica#ion& mon#8l s#a#emen#s;

set of interrelated or interacting

activities which transforms inputs intooutputs


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. - 4MS and i#s Processes


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. 3 4MS - and i#s Processes - Ser)ice


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P>O%SS?O;

I(PA, OA,PA,

Plan

8ecB

"c#


arts er MillionMa!ine U$ 3ime

arts er Aour

6ost o, Quality -reorB

S3MIE


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(/( F S3MIE ro!ess Ma$

5*

In$utsEees ro!essO$erations

Out$uts"esults "es$onsi>ility

WorB Order

Ma#erial

iden#i*ied wi#8#a

Keri* Sc8edule

"dda#a7ase

>esume ullProduc#ion O'era#or

(

L


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(/( F S3MIE ro!ess Ma$

O%G63IHG 63UL OL 63IOE

PPM 25 50 on#inue #o

Moni#or

Mac8ine A' ,ime 2 95 Increase PM& 8a)es'are 'ar#sa)aila7le& s#a**in

Par#s Per our 2+5 215 on#inue #oMoni#or

os# o* >eworB N9 N500 'er mon#8 on#inue #oMoni#orCconsiderrisB

4uali# O7


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Se!tions 1-5

5&


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5 - Leaersi$

5)


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5 - Leaersi$

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L i


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'0

!eaders8i' and ommi#men#

L i


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'1


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5 L i


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5 - Leaersi$

'*

5 L i


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'(

5 L i


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-ULManagementSystems

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5 - Leaersi$

'5

5 Leaersi$


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5 - Leaersi$

''

Quality oli!y

5 Leaersi$


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5 - Leaersi$

'&

5 Leaersi$


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5 - Leaersi$

')

Orania#ional >oles and

>es'onsi7ili#ies

Main#ainIn#eri#

Questions?


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Questions?

'9


(e# We7inar: "'ril 29& 2015

Questions?


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S

Questions?

on#ac# me:

Joe Mansour

ISO9001:2015 Proram Manaer


(e# We7inar: "'ril 29& 2015

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