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Institute of Clinical Laboratory Sciences Silliman University

Dumaguete City, Philippines Silliman University Vision

Silliman University’s Mission Statement

Silliman’s Vision:

It is Silliman University’s vision to be a leading Christian educational institution committed to total human development for the well-being of society and development.

Silliman’s Mission:

In this regard, the University will

1. Infuse into the academic learning the Christian faith anchored on the gospel of Jesus Christ; provide an environment where Christian fellowship and relationship can be nurtured and promoted.

2. Provide opportunities for growth and excellence in every dimension of university life in order to strengthen character, competence and faith. 3. Instill in all members of the university community an enlightened social consciousness and a deep sense of justice and compassion. 4. Promote unity among people and contribute to national development.

ICLS Mission Statement

ICLS Vision:

It is the department’s vision to be the leading institution in the Philippines in producing Christian men and women who exercise the Medical Technology profession with skill, knowledge, and with a personal commitment to Godly living.

ICLS Mission:

1. Provide holistic education in a Christian context.

2. Pursue with determination the standards of faith, instruction, research and extension.

3. Produce graduates with abilities to work in collaboration with other members of the health team in any setting.

4. Produce competent graduates who are locally relevant and globally comparable

5. Produce competent Medical Technology graduate who possess Christian values with commitment to serve the community and uphold the integrity of our environment.

COURSE PLAN for MT 48

(Clinical Laboratory Management)

School Year 2017-2018

Course Title: Clinical Laboratory Management

Course Description:

This course deals with the study of basic concepts of management as applies in administrative aspects of laboratory operations. Specifically, it deals with planning, organizing, leading/directing, controlling/evaluating the human, physical and financial resources of the clinical laboratory. Emphasis is also given on quality systems and safety.

Course Credit: 2 units lecture

Contact Hours: 2 hours lecture per week (36 hours per semester)

Prerequisite: Introduction to Medical Technology with STS

Placement: Third Year, 2nd Semester

Terminal Competencies:

At the end of this course, the student is able to:

1. Explain the different management functions as applied in the clinical laboratory 2. Acquire basic knowledge on laboratory structure, operation and management 3. Prepare and critique: organizational chart; job description; procedure and policy manual; general physical plan and layout 4. Develop professional and ethical qualities required of medical technologists 5. Be updated with the current trends of globally competitive laboratory set-up enhanced with technological advancements

References:

1. Daft, Richard L. Management 5 th ed . Philippines: Thomson Learning, 2002 2. Friedberg, Richard and Ronald Weiss. Laboratory Management, An Issue of Clinics in Laboratory Medicine. Philadelphia: W. B. Saunders, 2007. 3. Harmening, Denise M. Laboratory Management: Principles and Processes 2 nd ed . USA: F.A. Davis Co., 2006 4. Hibbert, Brynn. Quality Assurance in the Analytical Laboratory. USA: Oxford University Press, 2007. 5. Hudson, Jane. Principles of Clinical Laboratory Management: A Study Guide and Workbook. USA: Prentice Hall, 2003 6. Lewandrowski, Kent. Clinical Chemistry Laboratory Management and Clinical Correlations. USA: Lipincott Williams and Wilkins, 2002. 7. Mcpherson, Richard A. and Matthew R. Pincus. Henry’s Clinical Diagnosis and Management by Laboratory Methods 21 st ed . Philadelphia: Elsevier Inc., 2007. 8. Paszko, Christine and Elizabeth Turner. Laboratory Information Management Systems (Revised and Expanded) 2 nd ed . USA: CRC 2001. 9. Prichard, Elizabeth and Victoria Barwick. Quality Assurance in Analytical Chemisty. USA: Wiley-Interscience, 2007. 10. Synder, John and D.S. Wilkinson. Management in Laboratory Medicine 3 rd ed . USA: Lippincott Williams and Wilkins, 1988. 11. Varnadoe, Lionel A., Medical Laboratory Management and Supervision: Operations, Review and Study Guide, Philadelphia: Elsevier Inc., 1996. 12. Weihrich, Heinz and Koontz, Harold. Management: A Global Perspective 11 th ed . Philippines:Mc-Graw Hill, 2005.

Electronic References:

1. http://members .tripod.com/-LouCaru/index-5.html#LabManag2. http://cma.org/3. http://www.westgard.com/4. http://extension.osu.edu/-mgtexcel/Function.html5. http://www.comp.glam.ac.uk/teaching/ismanagement/manstyles1f.htm

Learning Objectives/Intermediate Competencies

Content T.A. Teaching Strategies Skills Values Evaluation/Assessment

Lecture Laboratory

At the end of the unit, the student is able to:

1. Define terms2. Explain the basic

functions of management

3. Differentiate the four schools of management philosophies.

4. Discuss appropriate strategies in dealing with problems encountered in laboratory operations

5. Develop skills necessary for an effective laboratory manager

I. Introduction to Management1. Concepts of management

1.1 Definition1.2 Functions1.3 Major Theories

1.3.1 Scientific1.3.2 Bureaucratic1.3.3 Organizational Behavior1.3.4 Systems analysis

2. Laboratory Manager2.1 Attributes2.2 Roles2.3 Management Skills

2.3.1 Technical2.3.2 Human Relation2.3.3 Conceptual

2.4 Management Levels2.4.1 First Line2.4.2 Middle2.4.3 Top Managers

3 hrsLectureDiscussionCore GroupActivityInteractiveFocus groupDiscussionsCase StudyInterview with key person with echo classroom discussionRole Playing

Conceptual Skills

Critical Thinking

Interpersonal skills

Public Speaking

Appreciation of the importance of basic laboratory operations

Role modeling

QuizzesClass ParticipationGraded Recitation

At the end of the unit, the students is able to:

1. Define terms2. Discuss the

types and steps of planning

II. Management Planning1. Concept of Planning

1.1 Hierarchy of Plans1.2 Planning Process

1.2.1 Types (Strategic/Tactical,etc.)

3 hours Lecture Discussion

Core Group Activity

Conceptual Skills

CriticalThinking

Appreciation of good planning system

Quizzes

Class Participation

3. Apply the concepts of planning in a clinical laboratory setting

4. Apply the MBO program in the local setting

1.2.2 General steps1.2.3 Essential factors in

laboratory planning1.2.4 Effects of good and bad

planning2. Overview of Management by

Objectives (MBO)2.1 Introduction2.2 Implementation of MBO

Program

Interactive Focus Group discussions

Student-centered discussion

Problem-based learning


Public speaking

CooperationGraded Recitation

At the of the unit, the student is able to:

1. Describe the characteritics of an organizational system

2. Differentiate the two major types of organizational chart

3. Explain the process of work analysis and job design

4. Learn the standard protocol in pooling of qualified staff and laboratory

III. Organizing and Staffing the Laboratory

1. Overview of Organizational System1.1 Characteristics1.2 Concepts1.3 Structure and Functions1.4 Organization Chart

2. Concepts of Authority2.1 Types2.2 Delegation

3. Principles of Organizational Structure and authority3.1 Departmentalization3.2 Decentralization3.3 Unity of Command3.4 Scalar Principle3.5 Span of Control3.6 Exception Principle

4. Staffing and Scheduling4.1 Job Design4.2 Job Specification


Interactive Focus group discussions

Case StudyInterview with key person with echo classroom discussion

Library research

Conceptual Skills

Critical Thinking


Public speaking

Appreciate the importance of basic knowledge in understanding laboratory organization

Develop professionalism in establishing rapport among peers

Quizzes

Class participation

Graded recitation

personnel5. Create a

strategy in proper scheduling of work load to appropriate personnel

4.3 Scheduling


1. Discuss proper laboratory supervision

2. Describe leadership within the context of the management functions

IV. Directing and Supervising the Laboratory

1. Overview of Directing Process2. Major Leadership Systems3. Principles of Leadership

3.1 Personal Traits of Leaders3.2 Leadership behavior

3.2.1 Managerial Grid3.2.2 Pygmalion Effect

3.3 Situational Leadership models3.3.1 Contingency Model3.3.2 Continuum of

Leadership3.3.3 Normative Theory


Core Group Activity


Role playing

Conceptual Skills

Critical Thinking


Public speaking

Appreciate the importance of basic knowledge in understanding leadership qualities as applied in laboratory

Set a good example as a leader in a task based activity

Quizzes

Class participation

Graded recitation


1. Discuss the importance of controlling

2. Explain the types and steps in controlling

3. Describe

V. Controlling1. Overview of Controlling Process2. Types of Control3. Steps in Controlling4. Determination of Standards5. Measurement of Performance


Core Group Activity

Interactive Focus Group discussions

Conceptual Skills

Critical Thinking

Interpersonal Skills

Public speaking

Appreciate the significance of control steps for the achievement of pre-set goals

Establish the principle of “goal-orientedness” within oneself

Quizzes

Class participation

Graded recitation

controlling within the context

Reporting

At the end o the unit, the student is able to:

1. Develop proper communication skills and work ethics

2. Correlate efficient work flow and laboratory operations through organized communication system

3. Identify the basic contents of policy and procedure manuals

4. Discuss the advantages and disadvantages of computerization

5. Recognize the features of laboratory

VI. Information Management1. Communication Process

1.1 Types2. Barriers to Communication

2.1 Structural2.2 Semantics2.3 Technical2.4 People2.5 Outcome

3. Ways to improve communication process

4. Laboratory Protocol4.1 Requisitioning4.2 Reporting4.3 Record keeping

5. Communication Cycle in Laboratory Operation

6. Policy and Procedure Manuals6.1 Overview6.2 Objectives6.3 Types6.4 Format

7. Laboratory Information System (LIS)7.1 Components7.2 Computer Networks


Core Group Activity


Case Study

Conceptual Skills

Critical Thinking


Appreciate the necessity of effective communication process

Appreciate the values inherent of a good communicator and listener

Quizzes

Class participation

Graded Recitation

information system


1. Acquire basic knowledge on human resource management

2. Relate motivational theories to workplace situations in the clinical laboratory

3. Explain the nature of effective work group interaction

4. Discuss the ideal flow of employment procedure

VII. Personnel Management1. Overview of Human Resource

Management1.1 Personnel Program1.2 Personnel Policy1.3 Sources of Labor

2. Theories of Motivation3. Management of Work Groups4. Personnel Selection Process

4.1 Needs Assessment4.2 Recruitment4.3 Selection4.4 Employment4.5 Orientation4.6 Human Resource administration

and supervision4.7 Appraisal of Job Performance4.8 Corrective action and employee

discipline4.9 Separation and employment

termination


Core Group Activity

Role Playing

Conceptual Skills

Critical Thinking


Public speaking

Develop the principle of fairness and equality

Appreciate the professional values inherent of a laboratory manager

Quizzes

Class participation

Graded Recitation


1. Explain the process of material management and inventory

VIII. Material Management1. Product Research and

Product Specification1.1 Acquisition of new

equipment1.2 Choice of Proper

instrument


Core Group Activity

Conceptual Skills

Critical Thinking


Appreciate the principle of “High Profit with Minimal Loss”

Develop the value of being “economically

Quizzes

Class participation

Graded recitation

control2. Perform simple

calculations involving supply ordering, inventory control and budget projection

1.3 Purchase and Installation of Instruments

1.4 Maintenance and Repair

2. Supply Ordering Process2.1 Purchase Order2.2 Traveling requisition2.3 Standing orders

3. Inventory Management3.1 Inventory level check3.2 Stock replenishment

techniques3.3 Financial control of

inventory4. Projection of Budget

Supply Cost

wise”


1. Define the concept of quality from a laboratory perspective

2. Perform analytical measures to identify weaknesses in laboratory operations

3. Describe a quality management

IX. Quality Assurance1. Background on Concepts

of Quality1.1 Historical Perspective1.2 Types of Quality

Control1.2.1 Internal1.2.2 External

2. Laboratory practices on Quality Control2.1 Control of Test2.2 Control of Specimen2.3 Control of Reagents

and Supplies2.4 Control of Equipment2.5 Control of Staff

3. Non-analytical Quality


Core Group Activity

Focus Group discussionsCase Study

Interview with key person with echo classroom

Conceptual skills

Critical Thinking


Public speaking

Appreciate the importance of quality assurance in laboratory operationsInstill the value of dedication and honesty in every assigned task

Quizzes

Class participation

Graded recitation

program for a clinical laboratory

4. Prepare a sample of a quality plan for the clinical laboratory

5. Explain the standard protocol in proficiency testing

Control Functions4. Quality Monitoring and

Assessment Tools5. Management of Quality

5.1 Philosophy of Quality5.2 Operational Systems5.3 Quality Management

Programs6. Proficiency Testing

discussion

At the end of the unit, the student is able to:1. Discuss hazards in

the clinical laboratory and methods of prevention

2. Acquire basic knowledge on safety management as applied in the laboratory workplace

X. Safety Management1. Laboratory Safety

Programs1.1 Chemicals1.2 Biological Materials1.3 Fire Prevention

2. Hazards in the Laboratory3. Protective Methods and

Procedures3.1 Universal Precaution3.2 Engineering and Work

Practice Control3.3 Personal Protective

Equipment3.4 Housekeeping

Techniques3.5 Waste Disposal

System


Core Group Activity

Interactive Focus group discussionsCase Study

Interview with key person with echo classroom

Conceptual Skills

Critical Thinking


Public speaking

Appreciate the necessity of understanding laboratory safety

Acquire the value of “peer care”

Appreciate the value of service orientedness despite of the inherent work-related risk

Quizzes

Class participation

Graded recitation

4. Safety Equipment in the Laboratory

5. Safety Codes6. Safety Management

Program6.1 Safety Committee6.2 Safety Management

Program

discussion


1. Identify components and requirement for budget preparation

2. Prepare a basic budget for the clinical laboratory

XI. Financial Management

1. Laboratory Budgeting Process1.1 Operational Budget1.2 Capital Budget

2. Cost Finding3. Job Costing


Core Group Activity

Interactive Focus Group disucssions

Case Study

Conceptual Skills

Critical Thinking


Appreciate the values inherent of a professional accountant

Instill the values of honesty and dependability on mathematical analysis of task assigned activity

Quizzes

Class participation

Graded recitation


1. Acquire basic skills in marketing

2. Prepare a marketing plan for the clinical laboratory

3. Explain the rationale of marketing principles

XII. Principles of Marketing1. Laboratory-

Customer Relationship

2. Marketing Philosophy

3. Market Environment for Clinical Laboratory Service

4. Laboratory Customer


Core Group Activity

Interactive Focus Group Discussions

Role

Conceptual Skills

Critical Thinking


Public Speaking

Appreciate marketing skills as edge quality to an existing competitive laboratory service

Quizzes

Class Participation

Graded Recitation

relative to competition that exist among laboratories

5. Four P’s of Marketing5.1 Product5.2 Price5.3 Place5.4 Promotion

6. Marketing Plan6.1 Market

Research6.2 Market

Proposal

Playing


1. Differentiate types of laboratories based on operations and technological advancements

2. Elaborate certain issues arising from adapting new trends in laboratory management

XIII. Current Trends in Laboratory Management

1. Overview on Management of Change

2. Introduction to New operational Strategies

3. Advancements in Technology3.1 Local Setting3.2 Global Setting

4. Laboratory Operations4.1 Government-owned

laboratory4.2 Privately-owned

laboratory


Core Group Activity

Interactive Focus Group Discussions

Conceptual Skills

Critical Thinking


Appreciate the value of global competitiveness in line with improved laboratory operations

Quizzes

Class Participation

Graded Recitation

STUDENT EVALUATION PARAMETERS:

Quizzes/Group Presentations: 20%

Chapter Tests: 35%

Mid-Term and Final Exam: 30%

Projects/Assignments: 15%

Student Decorum for BS Medical Technology Student

The following are expected of a BSMT student:

1. Wear the prescribed uniform properly during classes (except during the allotted wash day). This shall consist of

a. Prescribed white gala uniform

b. Low-heeled, closed, black leather shoes

2. Students are encouraged to wear appropriate school attire during wash days.

3. Students are encouraged to respect academic and intellectual property.

4. Students must use social networking facilities for any academic-related activities in a manner that will show respect and dignity to ICLS, Silliman University and all its constituents.

5. Students are not allowed to demonstrate intimate display of affection in public.

6. Students must not litter in corridors so as not to disturb on-going classes.

7. Students must use appropriate garbage receptacles in disposing waste materials.

8. Respect for the superiors, teachers, office staff, fellow-learners and school property must be observed at all times.

9. Honesty and integrity must be exercised in all areas of the student’s life. Any form of dishonesty and misbehavior will be dealt with in accordance with the approved university student handbook.

CLASSROOM DECORUM

1. Mobile phones and other electronic devices must be kept and placed in silent mode during classes and examinations. Use of mobile phone is only allowed upon permission during emergency cases.

2. No student is allowed to leave the classroom or laboratory room without permission from the teacher.

3. To protect the health of the student, eating and applying of cosmetics is not allowed in the laboratory room.

4. Smoking is not allowed within the classroom or anywhere near the school premises.

5. Use of classroom facilities outside class hours are allowed only with permission from the teacher of the course and the Director.

EXAMINATION RULES

1. Only blue or black point pens are allowed during the test. No pencils are allowed to be carried and used during the examination period.

2. Students belongings must be placed on the designated areas during a test.

3. Mobile phones must be placed on silent mode and must be kept by the student.

4. Students must come on time and must pass the test papers on time.

5. Students caught cheating in any exam is given an automatic grade of “zero” for that particular test. Any student caught cheating during term exams is given a final grade of “F” for that subject.

RULES FOR MISSED EXAMS AND CLASS ACTIVITES

1. There shall be no make-up for missed quizzes. For excused absences, a special quiz shall be given.

2. Make-up for missed chapter or term exams or class activities only given for those with excused absences.

3. Excuse letters must be submitted directly to the teacher immediately upon return to class. The letter must be duly noted by their parents/legal guardian/and the university physician when necessary.

4. Excuse letters must be submitted to the teacher immediately when the student reports back to class. Failure to do so invalidates any make-up activity.

Prepared by:

Reuben J C. Los Baños, RMT, MA

web viewlewandrowski, kent. clinical chemistry laboratory management and clinical correlations. ......

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