UX: engaging and involving students through user experience to inform library space development at University of the Arts London

Tania Olsson and Sandra Reed

Six colleges, one service• Camberwell College of Arts• Central Saint Martins• Chelsea College of Arts• London College of Communication• London College of Fashion• Wimbledon College of Arts

CSM Library; Ana Escobar 2015

Why user experience ?• A different way of gathering

feedback• Commitment to user

engagement• Focus on student behaviour and

usage of space• Planning for new build projects CSM Library; Ana Escobar 2015

Student involvement• Mapping• Observing• Love letters• Touchstone tours• Focus groups• Reflective logs

LS UX Project: LCC; Leo Appleton, 2015

SchedulePhase Activity Timeframe

Phase 1 Recruitment to observation team April 2015

Briefing and training of observation team

April 28th 2015

Movement observations 29th April – 13th May 2015

Static observations 29th April – 13th May 2015

Touchstone tours 29th April – 13th May 2015

Phase 2 Focus groups May – June 2015

Phase 3 Reflective logs June – July 2015

Phase 4 Briefing analysis team July 2015

Analysis July – August 2015

Phase 5 Reporting and next steps October 2015

Mapping

Observing

Touchstone tours• Walk and talk• Subjective view of space• Most / least used areas• Suggestions

LCF Library; Ana Escobar 2015

Focus groups• Observer feedback:

• College / UAL themes• Critique of methodology

• College focus groups; discussion on spaces:• Type • Layout• Amount • Behaviours • Staff support LS UX Project: LCC; Leo Appleton, 2015

Love letters

LS UX Project: Love letter; Anne Odling-Smee 2015

Reflective logs

LS UX Project: Reflective logs; 2015

Project outputs / outcomes• UAL UX reports• Student reflective journals• Recommendations for existing

spaces and planning new library building projects• Fed into student focussed policies• Methodology for future UX projects LCC Library; Sandra Reed 2016

Case study: London College of Communication Library

Consult the UX report evidence:• Themes• Static observation• Maps with pathways• Focus group• Touchstone tours

LS UX Project: LCC mapping 2015

Create your solutionUse icons or draw your solution on the LCC map

What happened at LCC?

Library Services UX

https://spark.adobe.com/video/HkqN9yvE

LCC Library ; Sandra Reed 2016

Thank you for listeningTania OlssonLearning Resources Manager London College of Communicationt.olsson@lcc.arts.ac.uk

Sandra Reed Discovery Librarian (Resources & Communications)s.reed@arts.ac.uk