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A Web for EveryoneInvolving People with Disabilities in

UX Research

presents

Host: Darrell Benatar, CEO of UserTesting

Sarah HortonCo-author of A Web for Everyone

Topics• 10 Practical Insights from UX Research– Contextual Inquiry Interviews– Usability Studies

• 10 Design Insights from UX Research

10 Practical Insights from UX Research

Contextual Inquiry Interviews

What they are• Observing users in their environment• Listening and asking questions• Audio recording and taking notes

What they’re good for• Learning different ways people work• Understanding issues people encounter• Identifying opportunities for improvement

How we use the results• Informing the audit test plan• Providing first-person perspective on issues• Presenting issues not identified in audit

1. Wear walking shoes and be ready to go to participants

http://www.photos-public-domain.com

2. Offer your elbow as a guide for blind participants

http://www.wikihow.com/Walk-With-a-Blind-Person

3. Take notes and have multiple modes for recording

4. Consider the full context for opportunities for improvement

http://blueoutdoor.com

Usability Studies

What they are• Observing users working through tasks• Listening, guiding, and asking questions• Understanding the intent behind behaviors• Video recording and taking notes

What they’re good for• Learning different ways people work• Identifying accessibility barriers• Identifying elements that impede success

How we use the results• Identifying usability and accessibility issues• Providing first-person perspective on issues• Building awareness and understanding

5. Partner with advocacy and support organizations

6. Make sure participants have reliable transportation

http://en.wikipedia.org/wiki/The_Ride_(MBTA)

7. Send documents in advance and bring a signature guide

http://www.rentbyownerguide.com

Photo of a signature guide

http://optelec.lowvision.com

8. Have a doggy bed available for service dogs

http://www.dogsupplynetwork.com

9. Video recording provides the most accurate representation

The fact that [company] is doing this exercise makes me optimistic for

the future.

I want to thank [company] for their willingness to even explore accessibility

issues.

10. People appreciate efforts to improve accessibility

10 Design Insights from UX Research

1. Consistent control locations help non-visual touchscreen users

Screenshot of train schedule

2. Complex tables are difficult to track when magnified

3. Print matters, too—printed versions should support large print

4. Critical information should not be on the right side of the screen

Screenshot of focused dialog

5. Setting focus is disorienting when using screen magnification

Screenshot of product page with overlay menu

6. Overlays can be difficult to distinguish when magnified

7. Text entry is more difficult than selecting from predefined values…

…except on an iPhone with Siri

8. Swipe gestures don’t work consistently with VoiceOver

Screenshot of page with colored panels

9. Layouts with grouped elements work well when magnified

Screenshot of CNN page with elements loading

10. Slow loading pages impact accessibility, too

Accessibility + User Experience =Accessible User Experience =

A Web for Everyone

A Web for Everyone book cover, @awebforeveryone

@awebforeveryone

paciellogroup.com@gradualclearing

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