userguide calling feature east 3

8/6/2019 UserGuide Calling Feature East 3

http://slidepdf.com/reader/full/userguide-calling-feature-east-3 1/13

Instructions on Using

Verizon Calling Features

User GUide



32

Beore YoU BeGin

H a a tp t at yu ug th gu

The touch call/touch-tone pad is the numbered push-button pad you use to dial.•

With some calling services, you will be instructed to press either the star key• * or thepound key # . These keys are located to the let and right o the zero key 0 on yourtouch call/touch-tone pad.

When using a rotary phone, dial 1-1 instead o pressing• * and wait our seconds insteado pressing # . For example, i the instructions say “press 7 0 # ,” you should dial 7-0, andwait our seconds.

The button that disconnects your call when you hang up the telephone is called the•

switchhook. When the instructions read “press and release the switchhook,” you are topress down the switchhook or only one second.

I your phone has a “FLASH” button, you can use it instead o the switchhook.•

I your telephone has a pulse/tone switch and you subscribe to touch call/touch-tone•

service, place the switch on tone. I you have rotary dial service, place the switch onpulse.

oth ptat tp

Some cordless phones and novelty phones are not compatible with calling services that•

require distinctive ringing.

Rates are subject to change without notice.•

Forwarded calls are subject to local and/or toll charges. I your line is toll restricted, you•

cannot orward calls to a toll number.

*69Do you want to get inormation about and/or automatically return the last call youreceived? Use *69. It’s a ast and convenient way to get inormation about the last call youreceived — even i you didn’t answer it.

H T U *69

You can use *69 whether you are a subscriber or not. *69 is available or a monthlysubscription ee or a per-activation charge in specially-equipped areas.

To get inormation about your last call:Lit your phone’s receiver and listen or the dial tone..1.

Press2. * 6 9 . (Rotary dial 1-1-6-9.)

Follow the voice prompts through the remaining steps o *69 use.3.

In CA, only call return is allowed when available, so the service will attempt to return4.the call automatically upon dialing *69.

I the call is returned and the number is busy, hang up and *69 will redial the busy numberor up to 30 minutes. You will hear a distinctive ringing pattern when the number isavailable. To cancel the call when the line is busy:

Lit your phone’s receiver and listen or the dial tone.1.


Table of Contents

*69

Additional Lines

Anonymous Call Rejection

Busy Redial

Call Block

Call Forwarding

Call Forwarding Busy Line/Don’t Answer

Call Gate

Call Intercept

Call TraceCall Waiting, Cancel Call Waiting and Talking Call Waiting

Caller ID

Call Waiting ID

Call Waiting ID Deluxe

Distinctive Ring

Do Not Disturb

Home Intercom

Intercom Extra

Selective Blocking

Complete Blocking

Priority Call

Select Call Forwarding

Speed Dialing

Three-Way CallingUltra Forward

Quick Reference Guide

3

4

4

5

5

6

6

7

8

1112

13

13

14

14

15

16

17

18

18

18

19

20

2121

23

Note: Some calling services described in this guide may not be

available in your area and the availability o current services and

eatures is subject to change. To determine i a particular calling

service is available, please call your local Verizon Business Oce

or visit www.verizon.com.



4 5

svc Ltat

*69 cannot announce a telephone number or all incoming calls. For example, *691.cannot announce a number or calls marked private by the calling party or when thenumber is not available rom the network.

*69 cannot return all calls automatically. For example, calls placed rom cellular2.phones or lines equipped with ISDN or PBX service cannot be returned. In some cases,however, you can return the call manually using the announced number.

When a number is announced, it does not always identiy the party who placed the3.call and cannot always be used to return the call automatically or manually.

Depending on the state and the type o oce equipment involved, you will receive an4.announcement inorming you that a call was marked private by the calling party, butwill not be able to automatically return the call.

In CA, only call return is allowed when available. Announcement5.o a telephone number is not permitted.

ChaggI you are using *69 on a per activation basis, you will be charged upon announcement1.o the telephone number or inormation associated with the last incoming call.

The charge applies regardless o whether you attempt to return the call by dialing “1”2.or whether the announced number identies the calling party or can be used to returnthe call.

For incoming calls marked private, in some states you will be charged or the3.inormation that the call was marked private.

AddiTionAL LinesAdditional lines can be used or axing, surng the Internet or as anadditional way to stay in touch. To install an additional line, please call your local VerizonBusiness Oce.

AnonYmoUs CALL rejeCTionI you have Caller ID, Anonymous Call Rejection (ACR), also called Anonymous Call Block,allows you to reject calls rom people who have blocked the display o their telephone

numbers and caller inormation. When an anonymous caller tries to reach you, they’ll heara message that instructs them to hang up, remove their block and call again.

T actvat Ayu Call rct

Lit the handset and listen or a dial tone.1.


A recording or conrmation tone will tell you that your Anonymous Call Rejection3.is on.

T cacl Ayu Call rct



A recording or conrmation tone will tell you that your Anonymous Call Rejection3.is o.

BUsY rediALBusy Redial automatically redials the last local telephone number you called or up to 30minutes, leaving you ree to do other things.

T actvat Buy ral

Lit the handset and listen or the dial tone.1.


T cacl Buy ral

Lit the handset and listen or the dial tone.1.


oth ptat tp

When you use Busy Redial you can still make other calls. When your line and the one you•

are trying to reach are both ree, your phone will alert you with a special ring.

Busy Redial is automatically cancelled ater 30 minutes, even i the call has not been•

completed.

You can use Busy Redial to call back more than one number at a time. Canceling it will•

cancel all the numbers you’re trying to reach.

Busy Redial is oered in some areas on a “pay-per-use” basis. Rates vary by state.•

CALL BLoCk

Note: These instructions only apply to customers in DC, DE, MD, NJ, PA, VA, and WV.

Call Block allows you to block calls rom specic phone numbers.A blocked caller will hear a voice recording that says you are not presently accepting calls.

T actvat Call Blc



Listen to the voice-recorded instructions or Call Block options.3. The phone numbers you enter on your Call Block list will be repeated to you.

The number o the last person who called you may be added to your Call Block list by4.

ollowing the voice-recorded instructions.I you want to add to your list or i your list is ull, simply ollow the instructions.

T cacl Call Blc





6 7

oth ptat tp

Call Block is limited to either 6 or 12 numbers, depending on your region.•

This service cannot block cell phone numbers, some business numbers or calls•

rom pay phones.

Any calls made to you rom outside your dened calling area OR through the•

operator may not be blocked. This is or your protection in case o an emergency.

CALL orwArdinGCall Forwarding allows you to transer all o your calls to any local or long distancetelephone number. It must be activated rom your home phone.

T actvat Call ag


Press2. * 7 2 . In some areas, you must press 7 2 # . (Rotary dial 1-1-7-2.)

At the tone, dial the telephone number that you want your calls to be orwarded to.3. When the call is answered, the eature has been activated.4.

I the call is not answered or the line is busy, hang up and call the number again within5.two minutes. When it rings, hang up. Even though the call is not answered,Call Forwarding will be ac tivated.

T cacl Call ag


Press2. * 7 3 or 7 3 # . (Rotary dial 1-1-7-3.) (You will hear two short tones thatindicate you’ve turned o Call Forwarding.)

oth ptat tp

Calls orwarded with this service are subject to local or toll charges. I your line is toll•

restricted, you cannot orward your calls to a toll number.

You can make outgoing calls while Call Forwarding is ac tivated.•

A short reminder ring tone will sound on your home phone when a call is being•

orwarded to another number. You cannot answer the call rom home.

CALL orwArdinG BUsY Line/don’T Answer ( aVaabl opt)Call Forwarding Busy Line/Don’t Answer allows incoming calls to be orwarded to anothertelephone number when your number is busy or when no one answers within a pre-setnumber o rings.

opt

With the Fixed Option, the number you orward your calls to will be xed by your localVerizon Business Oce. To change the number, you must put in a service order request.

Actvatg/Caclg th opt

In most cases, the Call Forwarding Busy Line and/or Don’t Answer is always on. In MA•

& NY, you can turn Call Forwarding Busy Line and/or Don’t Answer on and o i yousubscribe to Ultra Forward. (See Ultra Forward instructions.)

i aa h yu ca tu Call ag a

Call Forwarding Busy Line is activated using• * 9 0 and deactivated using * 9 1 .

Call Forwarding Don’t Answer is activated using• * 9 2 and deactivated using * 9 3 .

Vaabl opt (t avalabl all aa)

With the Variable Option, you enter the number that you want your calls orwarded to eachtime.

Call Forwarding Busy Line automatically orwards your calls to your designated number•

when your line is busy.

Call Forwarding Don’t Answer automatically orwards your calls to your designated•

number when there is no answer ater a pre-set number o rings.

Actvatg/Caclg th Vaabl opt

To activate Call Forwarding Busy Line/Don’t Answer, dial• * 4 1 .

To cancel, dial• * 4 3 .

oth ptat tp

Calls orwarded with this service are subject to local and/or toll charges.•

You can receive and place calls while Call Forwarding Busy Line/Don’t Answer is•

activated.

CALL GATeNote: This eature is available in DC, DE, MD, NJ, PA, VA and WV.

You now have greater control over the outgoing calls dialed rom your home phone. CallGate oers a range o options. Decide how it can work best or you, and then program yourphone. Anytime you want to change your Call Gate eatures, you may access the servicerom any touch-tone phone.

Pgag yu vc th ft t

From your phone with has Call Gate service, dial1. 18005277070 , Verizon’s AdvancedServices.

Select “Call Gate Service”. You will reach a special set-up message designed or new Call2.Gate customers. This message will guide you through the initial set-up o your service.

Enter your temporary PIN, which is the last our digits o your phone number. The3.system will automatically ask you to change your temporary PIN to a new, permanentour-digit PIN.

Use the Call Gate Menu to create your list o allowed and/or blocked numbers and4.customize the service to include the options you select.

Press5. 0 when nished, or simply hang up your phone.

Wait 10 minutes and test your service.6.

mag chag Call Gat

Dial1. 18005277070 to access Verizon’s Advanced Services rom any touch-tonephone.

Enter your 10-digit phone number.2.

Enter your PIN.3.



8 9

ma mu

Press•1 2 to go to the Call Gate Menu.

Press•9 9 to change your PIN.

Press• 0 to exit the system.

Call Gat mu

Press• 1 to nd out what options are currently activated on your phone. Press 1 1 toallow all outgoing calls.

Press•1 2 to block all outgoing calls

Press•1 3 to permit outgoing calls only to numbers on your Allowed Numbers list.

Press•1 4 to block outgoing calls to numbers on your Blocked Numbers list while still

permitting calls to your Allowed Numbers list.

Press•1 5 to block Long Distance, 900, 700 and Audiotex calls.

Press•2 to set up, review or change International, Directory and/or Operator Assisted or

Emergency Options.Press• 3 to set up, review or change your Allowed Numbers list.

Press• 4 to set up, review or change your Blocked Numbers list.

Press• 9 to return to the Call Gate Menu.

Press• 0 to exit the Call Gate system.

oth ptat tp

I you orget your PIN, call• 18002342340 or assistance 8am - 8pm on weekdays. Atother times, call the Verizon Repair Number (18002752355 ) and we will reset your PINor you.

Call Gate does not aect incoming calls.•

Calls to 911 and Verizon Repair Service can never be blocked.•

CALL inTerCePT*Call Intercept allows you to manage your calls by screening unidentied incoming calls.Call Intercept answers virtually all calls that do not provide a valid telephone number(numbers that typically appear as “anonymous,” “private,” “out o area” or “unavailable” on

your Caller ID screen) beore your phone rings. Callers will be told that you do not acceptunidentied calls and will be asked to record their name. I unidentied callers do notrecord their name – or enter your override code – your phone will not ring. This eliminatesinterruptions rom unidentied callers. Recorded names allow you to hear who is calling.You then have several call-handing options.

*Must have Caller ID service. Not available or business or rotary dial service.

H Call itcpt w

Unidentied callers will hear the ollowing announcement:

“The number you are calling has Call Intercept, a service that requires callers whose telephonenumber does not appear on their Caller ID display to identiy themselves beore the call cancontinue. At the tone, please record your name or the company you represent and then pressthe pound key or simply stay on the line”

I callers have your override code, also reerred to as your PIN (see Override/PIN Code•

section), they must enter it during the announcement to be connected.

I callers record their name, the call is connected. You’ll hear ringing and callers hear:•

“Thank you. Please hold.” They will then hear music until you choose how to handle thecall.

The ringing pattern you hear will be dierent rom your existing ringing pattern and the•

words, “Call itcpt” along with the service number “18005277070” wil l appear onyour Caller ID screen.

When you answer, you’ll hear the recorded name and be given the ollowing options:•

wh yu p: Call ha:

1 Accept call “Thank you. Please hold.” Music, untilyou answer the phone.

2 Decline the call “The person you are calling is notavailable. Thank you. Good-bye.”

3 Reuse a sales call “The person you are calling doesnot accept phone solicitations.Please add the name to yourDo Not Call list. Thank you. Good-bye.”

4 Send to Verizon Home Voice Mail* “Connecting to an answering system.”

5 Hear who is calling again Music, until you answer ormake a choice.

*You must subscribe to Verizon Home Voice Mail service to h ear option 4 . I no one answers the phone, the

caller is connected to your Verizon Home Voice Mail (HVM) service or your answering machine. I you do not

have either HVM or an answering machine, callers will hear: “The person you are calling is not available at

this time. Thank you. Good-bye.”

Unidentied long distance callers reaching Call Intercept will pay their normal rates or acompleted call.

You have the ability to turn Call Intercept on and o as necessary by calling VerizonAdvanced Services at 18005277070 and ollowing the voice prompts.

ov C/PinFamily members and riends can bypass Call Intercept by entering your our-digit CallIntercept override code. Your code is automatically set to the last our digits o your hometelephone number. When your override code has been entered, your phone will alert youwith a unique ringing pattern (short-short-long ring) and the words “Priority Caller” willappear on your Caller ID screen.

To change the override code, call toll-ree 18005277070 rom the phone line with CallIntercept and ollow the voice prompts.



10 11

oth Call itcpt atu

Call Blc Lt

You are able to select up to 25 telephone numbers that will always be intercepted by Call•

Intercept. These numbers can be added to or deleted rom the list as necessary. You caneven add telemarketers’ telephone numbers to your own Call Block list.

Callers whose numbers are on the Call Block list will hear the ollowing announcement:•

“We are sorry, the person you are calling is not accepting calls rom this number. Thank you.Good-bye.”

To activate or make changes to the Call Block list, call toll-ree• 18005277070 rom yourphone line with Call I ntercept. From the Main Menu, press 1 4 or the Call I nterceptmenu and press 9 or More Options, then select 4 and ollow the voice prompts. Press0 or an explanation o the eature.

Pty Call Lt

You are able to add up to 15 telephone numbers, which will ring through as Priority•

Caller, even i the telephone number is marked either private or anonymous.

This is great or those amily members or riends whose telephone numbers are private,•

but cannot remember the our-digit bypass PIN.

To activate or make changes to the Priority Caller list, call toll-ree• 18005277070 rom your phone line with Call Intercept. From the Main Menu, press 1 4 14 or theCall Intercept menu and press 9 or More Options, then select 5 and ollow the voiceprompts. Press 0 or an explanation o the eature.

wh Call itcpt cb th th callg vc

Ayu Call rct (ACr), Ayu Call Blc:• You cannot use ACR and CallIntercept at the same time. Deactivate ACR rst by pressing * 8 7 .

Call watg:• Call Waiting calls that are also Call Intercept calls will have the short-short-long ring pattern.

Call watg id:• “Call Intercept” will appear on your display unit. Briefy press theswitchhook to answer Call Intercept.

Talg Call watg:• When a Call Waiting call comes rom a blocked or unavailablenumber, Call Intercept takes over. You will never hear a Talking Call Waitingannouncement or “Private Caller” or “Unknown Caller.” (Not available in all areas or orbusiness service.)

Call watg id dlu:• When you have Call Waiting ID Deluxe and Call Intercept, thecaller will not hear the Take Message or Busy/Hold Announcements.

dtctv rg:• You cannot have both Distinctive Ring and Call Intercept on the samephone line.

*69:• I you receive a Call Intercept call, you cannot use *69 to get the name and number.

Pty Call, slct Call ag, d nt dtub:• These services work normally oridentied calls. However, they will not work or calls rom private callers. (Not available inall areas.)

H Vc mal:• Set the ring cycle (the number o rings heard beore Home VoiceMail answers your calls) to our rings or less than 42 seconds. In addition, be sureyour greeting is 20 seconds or longer to ensure the caller understands when to beginrecording their message. Please note: you should not use the automated greetingoptions because it does not last 20 seconds or longer.

Call Tac:• Customer-originated Call Trace cannot be used on Call Intercept calls.

Cllct Call:• Calls rom prison inmates who use automated collect calling systems(where they do not speak to a live operator) cannot be completed i you have CallIntercept.

itatal Cllula Call:• International calls placed rom a cellular telephone mayhave trouble getting through i you have Call Intercept. I you receive a lot o these callsyou may want to reconsider your subscription.

Tll rtct:• You must have the Toll Restriction/Denial removed rom your accountor Call Intercept to work.

Bulg ety syt:• I you live in a building that uses your telephone line to “buzzup” or allow entry into the building, you should not subscribe to Call Intercept.

CALL TrACeCall Trace allows you to automatically trace unlawul, threatening or harassing phone calls

and is available in most areas. Call Trace can record most calls rom outside the region aslong as you do not receive another call in the interim. Traced calls cannot be blocked. Arecord o the traced call will be stored at the Verizon Unlawul Call Center.

Note: I you are ever threatened with bodily harm or you receive a bomb threat, use Call Traceand contact your local law enorcement agency.

T actvat Call Tac

Hang up (or press and release the switchhook).1.

Lit handset and listen or a dial tone.2.

Press3. * 5 7 (Rotary dial 1-1-5-7) and ollow the voice-recorded instructions.

Stay on the line and listen or a recording that tells you i Call Trace was activated and i 4.the call was successully traced.

Once you have successully traced the required number o calls (diers by area),5.contact your local law enorcement agency and obtain a complaint number.

wArninG: I a Call Waiting call comes through beore you activate Call Trace, the systemwill trace the last call received.

Tag uth act

Call the Verizon Unlawul Call Center at• 18005185507 (TTY: 18002545959 ) Monday- Friday 8:30am -5pm (Eastern time zone) with your complaint number to open a case

You may also call our Call Trace inormation line at• 1877TrACe4U (18778722348 )or prerecorded inormation about how to use Call Trace.

Verizon will open a case or a maximum o thirty days. At the end o thirty days, you will•

be notied by mail with the results o the case. I the case is successul, the Call Traceinormation will be sent directly to the law enorcement agency. The action taken by lawenorcement may vary by areas.

oth ptat tp

The records o all traced calls will be released only to a law enorcement agency.•

In some states, Call Trace is a “pay-per-use” service or each successul activation and•

charges will appear on you monthly phone bill.



12 13

In other states, you can subscribe to Call Trace or a monthly ee.•

Do not use Call Trace or unlawul calls including calls rom ax machines, computers and•

telephone marketing companies.

I you receive a lot o misdirected ax/computer calls, the Unlawul Call Center (UCC) may•

have you trace one call and attempt to contact the business that is bothering you. I thecall originates rom a residential line, you’ll be instructed to trace the required amount o calls and contact your local police

CALL wAiTinG, CAnCeL CALL wAiTinG And TALkinG CALL

wAiTinGWith Call Waiting, a special tone lets you know when another caller is trying to reach you.You can either answer the new call, or continue talking. With Cancel Call Waiting, you cantemporarily deactivate Call Waiting.

T u Call watg

You will hear a Call Waiting tone during a call. The person calling you will hear a normal•

ring until you answer.

Inorm your rst caller that you have another call.•

To put the rst caller on hold and answer the second call, press and release the•

switchhook, fash button or recall button – whichever your phone has.

To return to the rst call and put the second call on hold, press•

and release the recall button again. You can alternate between calls as oten as desired.

I you hang up when you hear the Call Waiting tone, your phone will ring.•

I the rst person hangs up, you will automatically be connected to the second person•

within two seconds.

T u Cacl Call watg (.g., b ug a cput a)

Lit the handset and listen or a dial tone1.


Listen or three short tones ollowed by a dial tone, then dial the number you want to3.call.

Talg Call watg

Talking Call Waiting is a Call Waiting enhancement that announces the second caller’s nameright ater the Call Waiting tone. That way you can decide whether you want to click over tothe second caller or simply call him/her back later. I you do not switch to the second callerater the rst tone and name announcement, you will hear a “reminder” tone, but the namewill not be announced again. (Not available or business service.)

oth ptat tp

Call Waiting can only be canceled or one call. When you hang up, it is automatically•

reactivated.

In some areas, you can only use Cancel Call Waiting beore placing a call. In other areas,•

i you also subscribe to Three-Way Calling, you can use Cancel Call Waiting during themiddle o a call.

You must have Call Waiting to use Talking Call Waiting.•

Talking Call Waiting doesn’t require special equipment.•

When you hear the caller ’s name announced with Talking Call Waiting, your rst caller will•

hear a brie interruption in the conversation.

Talking Call Waiting announces the name associated with the Call Waiting party’s•

number. When a name and/or number is not available, the announcement will say“Unavailable Caller.”

I the person calling you has blocked his/her name and telephone number, Talking Call•

Waiting will say “Private Caller.”

I you subscribe to Call Waiting ID, you will see the second caller’s name and number on•

your display instead o hearing their name announced.

I you subscribe to Call Waiting ID and some extensions in your house do not have Call•

Waiting ID-capable phone equipment, you can use Talking Call Waiting instead.

CALLer idCaller ID lets you see the name and number o the person calling. The inormation willappear between the rst and second rings on a display device. Devices vary in design,available eatures, and the amount o names/numbers that can be stored.

Caller ID will display numbers or names and numbers o most calls, including long distance.Some calls may appear as “Out-o-Area” or “Unavailable.”

When the person calling you blocks the display o his/her name and number, the letter“P” or the word “Private” or “Anonymous” will appear. You can block these calls withAnonymous Call Rejection.

The caller’s name and number will not be displayed in cer tain situations, including whenthe caller is in an area not equipped to pass numbers, the caller uses Caller ID blocking, oror certain numbers or which Verizon does not purchase Caller ID inormation.

oth ptat tp

Some names and numbers cannot be called back, either because they do not accept•

incoming calls or they are the main number o a business.

Caller ID devices can be used with most answering machines i the machine is set to pick •

up calls ater the second ring.

A special Caller ID display device must be purchased separately.•

Caller ID - Number Only displays only the caller ’s number.•

CALL wAiTinG idCall Waiting ID displays the name and phone number o the second caller while you’re onanother call so you can decide whether or not to take the call. This service requires Caller IDand Call Waiting, as well as a special display device that supports Caller ID and Call Waiting,which must be purchased separately.



14 15

CALL wAiTinG id deLUxe

Call watg id dlu gv yu th llg pt halg cg call:

Connect the incoming caller to the call in progress.•

Put the current caller on hold and answer the incoming call.•

Connect the incoming caller to a “busy” announcement.•

Forward the incoming call to Home Voice Mail or to another location.•

Connect the incoming call to a “hold” announcement.•

oth ptat tp

To have Call Waiting ID Deluxe, you must have Caller ID and Call Waiting.•

Call Waiting ID Deluxe requires a special Type-3 device, which must be purchased•

separately.

Call Waiting ID Deluxe-Number Only displays only the caller’s phone number.•

*Service not available in all areas and not to business customers.

disTinCTiVe rinGDistinctive Ring allows you to assign one or two additional numbers to a single line so thateach amily member can have their own ring. You’ll know who the call is or beore youpick up. A ree listing in your local Verizon Directory is available or each Distinctive Ringnumber at no additional cost.

rg Patt

Calls placed to your primary phone number will ring in their usual way – one long ring.•

Calls placed to your Distinctive Ring number will ring with two short rings.•

In some areas, you can only receive one additional Distinctive Ring number, which will•

have one short ring, one long ring and another short ring. Check with your local VerizonBusiness Oce to nd out what is available in your area.

oth ptat tp

Even though you may have up to three numbers, you can only make one outgoing call at•

a time.

Your callers will hear normal ringing.•

I you have Call Waiting, a special tone that matches each ring pattern will let you know•

which number the caller is trying to reach.

I you have Call Forwarding, you may choose to orward calls to all o your numbers or•

only to your main number. Check with your local Verizon Business Oce or details.

do noT disTUrBNote: The ollowing instructions apply to ormer Bell Atlantic customers in DC, DE, MD, NJ, PA, VA and WV.

I you are unsure as to which instructions are applicable in your area, please call your local Verizon Business

Oce.

Do Not Disturb gives you control over when you receive incoming calls. This allows you toprevent unwanted interruptions. This service will not aection your outgoing calls. Do NotDisturb will only work ater you call the Advance Services Menu and turn this service on.

T pga yu vc th ft t

From your phone which has Do Not Disturb service, dial Verizon Advanced Services at1.18005277070 .

Select “Do Not Disturb Service”. You will reach a special set-up message designed or2.Do Not Disturb customers.

Enter your temporary PIN, which is the last our digit o your phone number. The3.

system will then ask you to change your temporary PIN to a new, permanent our-digitPIN.

mag chag d nt dtub vc

Dial1. 18005277070 to access Verizon Advanced Services rom any touch-tonephone.

Enter your 10-digit phone number.2.

Enter your PIN.3.

ma mu

Press•1 2 to go to the Do Not Disturb Menu.

Press•9 9 to change your PIN

Press• 0 to exit the system.

d nt dtub mu

Press• 1 to turn on Do Not Disturb or an unspecied period o time up to 24 hours. I you wish, you may select the number o hours you want the service let on beore itautomatically shuts o.

Press• 1 1 to set up the number o hours service (optional).

Press•2 to turn o Do Not Disturb.

Press• 3 1 to set up, review or modiy Override Options: Priority Caller List (up to 15numbers).

Press•3 2 to set up, review or modiy Override Options: Override Code.

Press•4 to set up, review or modiy Pre-programmed Schedule.

Press•5 1 to select a Do Not Disturb greeting.

Press• 5 2 to set the Voice Mail Options menu (e.g., Forwarding Number).

Press• 6 to hear Helpul Hints.

Press•9 to return to previous menu.

Press•0 to exit the system.



16 17

Note: The ollowing instructions only apply to ormer GTE customers in PA and VA. I you are unsure as to

which instructions are applicable in your area, please call your local Verizon Business Oce.

Do Not Disturb (ormerly called Special Call Acceptance) allows you to receive calls onlyrom the numbers on a Do Not Disturb list that you create. When it’s activated, callers whoare not on your list will hear a recording saying that you are not presently accepting calls.

T tu d nt dtub /



Listen to the recording or instructions on how to turn your service on or o, and how3.to change or review your list.

oth ptat tp

Do Not Disturb will store up to 12 numbers.•

I Do Not Disturb is on and no numbers are on your list, your eature will turn o •

automatically.

Home inTerComNote: The ollowing eature is available onl y in DC, MD, NJ, VA and WV.

Speak with the other people anywhere in your home where there’s a phone withoutshouting. All extensions o a telephone number will ring with a special ringing pattern —two short rings. Ringing will stop when any extension is answered, including the extensionrom which the Home Intercom call was placed.

T u H itc


Dial your own 7-digit telephone number.2.

Once you hear the busy signal, hang up within 15 seconds.3.

When any extension is picked up, Home I ntercom is activated.4.

When all extensions hang up, Home Intercom is deactivated.5.

oth ptat tp

Allowing the ringing pattern to nish will help to identiy the call as a Home Intercom•

call.

inTerCom exTrANote: The ollowing eature is available only in DC, MD, NJ, PA, VA and WV.

Intercom Extra turns your home phones into an intercom system by giving you our waysto improve your household communications: Intercom Code Dialing, Selective Call Transer,Call Hold and Three-Way Calling.

T u itc C dalg

Listen or a dial tone and push the code or the special ringing pattern you wish to use.1.A. Press * 5 1 —Two short rings (Rotary dial 1-1-5-1)B. Press * 5 2 — One short ring, one long ring and another short ring. (Rotary dial1-1-5-2).

Listen or two short tones ollowed by a dial tone and hang up within 15 seconds.2.

All the extensions o that telephone number will ring with the appropriate ringing3.pattern.

Ringing will stop when any extension is answered, including the extension rom which4.the call was placed.

When any extension is answered, the intercom call is activated.5.

When all extensions hang up, the intercom call is deactivated.6.

T U slctv Call Ta

To transer a non-intercom call to another extension, press the switchhook briefy. This1.puts the party on hold.

Listen or three short tones then a dial tone.2.

Press the intercom code3. * 5 1 or * 5 2 or the special ringing pattern o the personor extension the caller is trying to reach.


All extensions will ring until any extension is answered. The extension that is answered5.will then be connected to the party on hold.

T u Call Hl

To place any call on hold (either incoming or outgoing), press the switchhook briefy.1. This place the party on hold temporarily.

Listen or a dial tone.2.Press the intercom code3. * 5 3 . (Rotary 1-1-5-3)


The call remains on hold until any extension is answered or the party on hold hangs5.up.

T u Thway Callg

For inormation on Three-Way Calling, see the additional description in this User Guide.•

oth ptat tp

No other extension may place or receive a call when an I ntercom Extra eature is•

activated.

The ringing patterns can be used in several ways. One is to assign a ringing pattern to a•

specic person. Another is to assign one ringing pattern to a specic room.



18 19

seLeCTiVe BLoCkinGWith Selective Blocking (also k nown as Per Call Blocking), you can prevent your numberrom being displayed on other people’s Caller ID equipment one call at a time.

T blc play yu ub

Lit handset and listen or a dial tone.1.


Listen or the conrmation tone, ollowed by the dial tone.3.

Place the call and your number will NOT be displayed, or4. that call only .

oth ptat tp

Calls to 911, toll-ree numbers and 700/900 services cannot be blocked.•

Non-listed or non-published numbers will be displayed unless they are blocked.•

ComPLeTe BLoCkinGNote: This service is not available in all areas; other restrictions apply.

With Complete Blocking (also known as Per Line Blocking), you can prevent your numberrom being displayed on most o the calls you make. However, you can allow your numberto be displayed on a call-by-call basis.

T play yu ub



Listen or the conrmation tone, ollowed by a dial tone.3.

Place the call and your number will be displayed, or that call only.4.

oth ptat tp

Calls to 911, toll-ree numbers and 700/900 services cannot be blocked•

Non-listed or non-published numbers will be displayed unless they are blocked.•

PA customers only: to test your blocking service, call• 18005625588 within PA.

NY and CT customers only: to test your blocking service, dial your 3-digit area code plus•

8901090.New England customers only: to test your blocking service, call• 18885992927 .

PrioriTY CALLWith Priority Call, you can assign a special ring to 6 or 12 numbers (depending on yourregion) within your regional calling area. You can change the numbers on your list or turnthe service o anytime.

T tu Pty Call / chag/v yu lt


Press2. * 6 1 .* (Rotary dial 1-1-6-1.)

Listen to the voice recording or instructions on how to turn your service on or o and3.how to change and review your list.

*In some areas, turn Priority Call o by pressing * 8 1 .

(Rotary dial 1-1-8-1.)

oth ptat tp

When a Priority Caller tries to reach you, you’ll hear a series o short, long, short rings.•

I you are in an area where Priority Call stores 6 numbers and you want to remove all•

numbers at the same time, press * 0 8 .

seLeCT CALL orwArdinGNote: This eature is only available in DC, DE, MD, NJ, PA, VA and WV.

With Select Call Forwarding, you can designate calls rom 6 or 12 phone numbers(depending on the region) to be orwarded to a number o your choice anywhere withinyour regional calling area. Only calls rom a list o numbers you select will be orwarded;all other calls will ring at your regular number. You can change the numbers on that list at

any time. You can also turn Select Call Forwarding service o temporarily without changingyour list. Call your local Verizon Business Oce to conrm i Select Call Forwarding in yourarea allows or 6 or 12 numbers.

T cat yu slct Call ag lt

Pick up the handset and listen or a dial tone.1.

Dial2. * 6 3 . (Rotary dial 1-1-6-3.)

Follow the spoken, automated directions.3.

T tu / a upat yu lt


Dial2. * 6 3 . (Rotary dial 1-1-6-3.)

Listen or the announcement giving the current status o the service – On or O and3.

how to change or review your Select Call Forwarding list. The phone numbers you4.

enter on your Select Call Forwarding list will be repeated to you.5.

I you need the instructions repeated, dial6. 0 .

wh slct Call ag

You will hear one short ring.•

You cannot answer a orwarded call at your telephone when Select Call Forwarding is•

turned on.

All other calls not on your Select Call Forwarding list will ring your telephone with a•

normal ring and can be answered.

oth ptat tp

In some areas, to turn Select Call Forwarding o, dial• * 8 3 . (Rotary dial 1-1-8-3.)

You can store 6 or 12 numbers rom within your dened calling area on the Select Call•

Forwarding list. I your list is ull, you must delete one number beore you can addanother.

I you are in an area where 6 numbers can be orwarded, dial• 0 8 to remove allnumbers rom your list.

You may orward calls to any local or long distance number. I you orward to a long•

distance number, you will be charged or each complete call.



Listen to the prompts to establish your Personal Identication Number (PIN). Your PIN3.must be 4-10 digits long. The PIN cannot be the last 4, 7 or 10 digits o your telephonenumber.

The system will then indicate that you have successully initialized your Ultra Forward4.Service. I you orget your PIN, you may call 18882941618 rom your base numberand reestablish it.

T a call a t lcat


Dial the Ultra Forward access telephone number2. 18882941618 .

Enter your 10-digit telephone number (the telephone number on which you have3.subscribed Ultra Forward).

Enter your PIN which established when initializing your service, then press the4. # key.

Press•1 to activate Ultra Forward Service.

Enter the number you want calls to be orwarded to, then press the• # key.

You will hear the number read back to you:•

A. I this is correct, press 1 .

B. To re-enter, press 2 .

C. To cancel, press # .

Note: Whether you are turning Ultra Forward on or o, please wait or the confrmation message beore

hanging up.

T a call yu ba tlph ub


Press2. * 7 2 . You don’t need to dial the Ultra Forward access number.

Ater the stuttered tone, dial the telephone number you want calls to be orwarded to.3.

T actvat th vc yu ba tlph ub


Press2. * 7 3 . You don’t need to dial the Ultra Forward access number.

Wait or the stuttered tone and hang up.3.

oth ptat tp

Be sure to use a 12-buttom telephone with touch-tone capability.•

When you orward calls, you be charged the appropriate local, regional toll or long•

distance charges or all call that are orwarded.

I you have Call Waiting, press• * 7 0 to turn on Cancel Call Waiting beore using UltraForward. This will ensure that an incoming call will not interrupt you as you activate ordeactivate your orwarding service.

22 23

atu

*69

Anonymous Call Block

Busy Redial

Call Block

Call Forwarding

Call Forwarding Busy Line

Call Forwarding Don’t Answer

Call Forwarding Busy Line/

Don’t Answer (Variable)

Call Trace

Cancel Call Waiting

Do Not Disturb

Per Call Blocking (Selective)

Per Line Blocking (Complete)

Priority Call

Select Call Forwarding

Speed Dialing 8

Speed Dialing 30

Ultra Forward

T U

* 6 9

* 7 7

* 6 6

* 6 0

* 7 2

* 9 0

* 9 2

* 4 1

* 5 7

* 7 0

* 6 4

* 6 7

* 6 1

* 6 3

7 4 #

7 5 #

* 7 2

T Cacl

* 8 9

* 8 7

* 8 6

* 8 0

* 7 3

* 9 1

* 9 3

* 4 3

Hang Up

Hang Up

* 8 2

* 6 1

* 8 1 In some areas

* 6 3

* 8 3 In some areas

* 7 3

For help, call 1-800-483-1000. Information in this User Guide

is also available online at www.verizon.com.

QUiCk reerenCe GUideUse the switchhook/hang-up button/FLASH button or Call Waiting,Call Waiting ID, Caller I D and Three-Way Calling.

wh ug a tay al ph

Dial 1-1 instead o pressing• * .

Wait our seconds instead o pressing• # .



VZW-RS-E 07/09

userguide calling feature east 3

Documents