Our Services

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SERVICE DIRECTORYThis service directory outlines the permanent housing tenancy

and support services we aim to provide for you.

Our Services 01Service area 02Tenant checklist 03My maintenance 04Sanctuary place connects 05Innovative tenancy incentives 06Meetings and support 07

Our points of difference 08

Sanctuary Place Teams of experience 09

Preparing Your Property 10

Property Management 11

Our Services

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Sanctuary Place Service Directory 1

Sanctuary Place offers a unique opportunity for those in the community who are 50 and over, on a pension or Newstart who seek a comfortable level of independent living in a place they can call home.

OUR SERVICES

Repairs and maintenance

Support services

Consultation and strategy planning

Insurance

Permanentcommunity

living

Sanc

tuary Place connects

Target management

Utilities included

Our Services

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Sanctuary Place Service Directory 2

SERVICE AREA Our service areas are concentrated in the Greater Hunter Region and include; Maitland City, Cessnock, Kurri Kurri, Rutherford, Ashtonfield and other LGA’s such as Branxton, Greta and Rothbury. Other areas will be on an enquiry and demand basis.

Our Services

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Sanctuary Place Service Directory 3

Ease of application with standardised tenancy process

100 Point ID check for lease applications

Fully furnished homes; some bedrooms with ensuites

Inclusive of utilities and insurances

Selected wrap-around services

Pantry items supplied weekly

Community gardens to add to pantry supply

Social inclusion events

Support services

From ease of tenant application through to support services please see below list of inclusions.

TENANT CHECKLIST

COLLABORATIVE AND INCLUSIVE

We advocate supportive teams to provide best practice outcomes and considerations.

RESPECTWe abide by our tenants’

human rights to be treated with dignity, respect

and compassion.

TRANSPARENCYWe communicate with

integrity and clarity.

EMPOWERMENTA strengths and skills approach

to meet residents and community expectations to be innovative, empowering and to

harmonize house culture.

Our Services

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Sanctuary Place Service Directory 4

1

2

3

4

5

6

7

8

9

My Maintenance Checklists

Reduce Maintenance Overheads

Support Monday to Friday 9am-5pm

Improves Efficiency

Faster Response

Saves Money

Reduces Call-Outs

Greater Accountability

Creates Transparency

A true functioning home with connectivity to outside maintenance services. Internal maintenance includes support for your domestic management, financial budgeting and home science such as cooking skills.

MY MAINTENANCEChecklists Reduces

overheads

Createstransparency

Supportservice

Greateraccountability

Faster response

Our Services

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Sanctuary Place Service Directory 5

The table below outlines our schedule of inclusions for each Sanctuary Place home.

SANCTUARY PLACE CONNECTS

GENERAL

Floors Living Areas Floating timber flooring

Floors Bedrooms Carpet

Walls Ceilings 3 coat paint system

Skirtings 66mm DAR Pine

Cornice 66mm DAR Pine

Entry Door Frosted glass panels

Internal Doors Hume doors

Fly Screens To all windows

Vertical Blinds / Curtains To all windows

Lighting LED

Lighting to Bathrooms LED over the mirror

Wardrobes Free standing or built in

BATHROOM

Floor and Skirting Tiles

Walls Paint and tiles to shower walls

Tapware Felton mixer

Towel Rail Double towel rail

Toilet Roll Holder Single chrome

Robe Hook

Lighting LED

WC Urbane back to wall toilet suite

SERVICES

Air Conditioning Reverse cycle air conditioning

Hot Water Gas hot water system

Electrical Double power points

LAUNDRY

Laundry Tubs

Tapware Felton mixer

LANDSCAPE

Palm Garden Plants sourced from Nth Qld

KITCHEN

Floor Floating timber or tiled flooring

Cupboards/Drawers Laminate

Benchtop Stone

Splashback Vitrified tile

Sink Stainless steel sink with drainer

APPLIANCES

Oven Multi-function oven

Cooktop Gas cooktop – cast iron trivets

Range hood Fully integrated range hood

Inclusions

Electricity

Water

Air Conditioning TV

Gas Furniture Package

Our Services

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Sanctuary Place Service Directory 6

To get up when you are down, to focus more intensively when you are struggling, to put in extra effort when you are in sheer pain, to come back when nobody expects you to, and to find your feet when everybody is pulling you down is what makes you outstanding.

Being a Sanctuary Place tenant is a reward in itself and we intend to keep the incentives going by adding to your kitchen and gardens needs while encouraging the transition into your home.

INNOVATIVE TENANCY INCENTIVES

Our Services

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Sanctuary Place Service Directory 7

Weekly group meetings and consultation with Sanctuary Place supports to facilitate the harmonizing of each homes’ needs. Our support team will be available to advocate weekly meetings and assist with house functionality and day-to-day needs.

MEETINGS AND SUPPORT

33 BEST PRACTICE WAYS TO SUPPORT YOU

1. Open and honest when communicating2. Respectful3. Being present and giving people your full attention4. Open lines of communication5. Active listening6. Meeting expectations7. Friendly8. Balance healthy self-confidence and appropriate

compassion9. Disciplined and professional boundaries10. Demonstrate commitment and resolution11. Be consistent12. Welcoming and inclusive13. Treat people with dignity14. Pay attention to details15. Provide ways to interact with you at low or no cost16. Be sensitive to cultures and customs

17. Articulate appropriately and with accountability19. When expressing your opinion, welcome and

encourage people’s opinions20. Being genuine and sincere21. Keeping your word22. Being reliable23. Being gracious and courteous24. Making people feel valued25. Being encouraging26. Congratulating achievements27. Being thoughtful and considerate28. Developing an active presence29. Adapting and evolving to remain relevant30. Mirroring your values and integrity31. Encourage communication32. Accepting responsibility for your actions33. Being fair and equitable

Our Services

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Sanctuary Place Service Directory 8

Sanctuary Place offers affordable permanent living with wrap-around support services to enable a quality community based lifestyle.

Sanctuary Place permanent supported homes are the difference to your quality of life and standard of living. Sanctuary Place offers no fuss entry level tenancy agreements and quality inclusions. It offers shopping and budgeting tips for your kitchen. With wrap-around best practice supports that include consideration for your future healthcare needs, Sanctuary Place is the place for you to be!

OUR POINTS OF DIFFERENCE

Solid team structure

Sanctuary Place Connects

Wra

p ar

ound

services

Innovati

ve

Saves money

Best practice transparency

Tenant Checklist

TenancyIncentives

Our Services

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Sanctuary Place Service Directory 9

OUR SERVICES INCLUDE

1 Extended viewing hours for private and open inspections

2 Marketing of property on all major websites and

Community Services

3 Careful tenant selection through reference checks and referrals

4 Lease and document preparation including bond lodgement

5 Coordinate and arrange repairs and maintenance

6 Regular accurate rent review and lease negotiation

Sanctuary Place is dedicated to providing a quality professional management services with a personal approach.

PROPERTY MANAGEMENT

Documented for insurance & tenancy

agreements

Ultimately saves time and money

Peace of mind

Verbal and visual documentation

Streamlines process

TRANSPARENCY