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What if….What if….- You could eliminate the need for repetitive You could eliminate the need for repetitive live presentations / training sessions by busy live presentations / training sessions by busy staff. staff. - The information was available 24/7 for The information was available 24/7 for training, reference and reinforcement.training, reference and reinforcement.- You had a training solution on-line that You had a training solution on-line that worked for students, trainees, and staff.worked for students, trainees, and staff.- You could produce this training cost-You could produce this training cost-effectively.effectively.- and… it was EASY for your trainers to and… it was EASY for your trainers to produce?produce?

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Training with Training with TechnologyTechnology

Student Life Staff Student Life Staff MeetingMeeting

January 29, 2003January 29, 2003

Kathie Troutman Kathie Troutman troutman@udel.edutroutman@udel.edu

Karen Kral karenk@udel.eduKaren Kral karenk@udel.edu

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• Can your training be effectively Can your training be effectively delivered with technology? – We know you delivered with technology? – We know you have special needs.have special needs.

• The challenge in developing on-line The challenge in developing on-line training materials or resources is not the training materials or resources is not the technical task, but the technical task, but the elimination of elimination of additional staff development timeadditional staff development time, real , real and perceived, to and perceived, to accomplish it. Can we help you with that?accomplish it. Can we help you with that?

How can technology How can technology assist in your assist in your training?training?

But as we go through some demos, imagine some piece of the training you do now which might be delivered on-line.

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Possibilities….Possibilities….

• Student life applications including Residence Student life applications including Residence Assistant trainingAssistant training– Typically high contact time for trainingTypically high contact time for training– Certain informative (less hands-on type) Certain informative (less hands-on type)

presentations can be put on-linepresentations can be put on-line– Documentation is importantDocumentation is important– Reinforcement Reinforcement

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classroom lectureclassroom lecture

captured in real captured in real timetime

to videotape, fiber, to videotape, fiber, satellitesatellite

captured in real captured in real timetime

classroom lectureclassroom lectureto webto webas streamingas streamingvideovideo

A little background……A little background……

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• Faculty member creates PPT slidesFaculty member creates PPT slides• Teach & Capture head/shoulders & audio Teach & Capture head/shoulders & audio • Synchronized w/ PPT slidesSynchronized w/ PPT slides• Various speeds: modem, network, CDVarious speeds: modem, network, CD• 115 full courses115 full courses

• distance studentsdistance students• on-campus curriculumon-campus curriculum

• Video chunks (lab preps)Video chunks (lab preps)

Synchronized media model:Synchronized media model:

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Course demoCourse demo

Others can be seen at www.udel.edu/ums/Others can be seen at www.udel.edu/ums/

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Typical StatsTypical Stats

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Training applicationsTraining applications• Originated by an eager OSH trainerOriginated by an eager OSH trainer• Time sensitivity: repetitive presentations to Time sensitivity: repetitive presentations to

meet regs as students/staff changemeet regs as students/staff change• Enormous investment in trainer timeEnormous investment in trainer time• Still not meeting immediate need – Still not meeting immediate need –

asynchronous solution was neededasynchronous solution was needed• OSH staff lacked html skills/timeOSH staff lacked html skills/time• Could the same model (used for distance Could the same model (used for distance

ed. Classes) be used to capture training ed. Classes) be used to capture training sessions for campus staff?sessions for campus staff?

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Occupational, Health & Occupational, Health & SafetySafety

““Orientations on Demand Orientations on Demand ””• Ctr. Composite Materials: Right-To-KnowCtr. Composite Materials: Right-To-Know

• Chem. Engineering: OSHA and R-T-K Lab Chem. Engineering: OSHA and R-T-K Lab StandardStandard

• OHS: Bloodborne Pathogens TrainingOHS: Bloodborne Pathogens Training

• OHS: Animal Right-To-KnowOHS: Animal Right-To-Know

• OHS: Biosafety Awareness TrainingOHS: Biosafety Awareness Training

• OHS: Biosafety TrainingOHS: Biosafety Training

• OHS: Safety Program Orientation and TrainingOHS: Safety Program Orientation and Training

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• Some cases bosses leading Some cases bosses leading – others being led by trainers who saw needothers being led by trainers who saw need

• Staff buy-inStaff buy-in• Administration buy-in Administration buy-in

– Financially drivenFinancially driven– Service drivenService driven

• Negative student reaction? (‘not live’)Negative student reaction? (‘not live’)• Sensitivity to being judgedSensitivity to being judged

– Internally & externallyInternally & externally

• Proprietary informationProprietary information– Limiting access to campus domainLimiting access to campus domain– Controll access via WebCTControll access via WebCT

• Required PPT helpRequired PPT help

Initial ConcernsInitial Concerns

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OSH demoOSH demo

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Career ServicesCareer Services““workshops on demand workshops on demand ””

• Jobs Orientation ProgramJobs Orientation Program• Resume writing Resume writing • Job Search StrategiesJob Search Strategies• The e-Job SearchThe e-Job Search• An Intro to the Job InterviewAn Intro to the Job Interview• Preparing for the Site InterviewPreparing for the Site Interview• Graduate Student: To Be or Not To BeGraduate Student: To Be or Not To Be

http://www.udel.edu/CSC/happening.html

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• Original intent was for distant studentsOriginal intent was for distant students• All students ‘just in time’ requirementAll students ‘just in time’ requirement• Accessing from around the state & worldAccessing from around the state & world• Alumni and ‘friends’ !Alumni and ‘friends’ !• Response from students so positive that Response from students so positive that

offerings increase;offerings increase;• Additional staff trainers encouragedAdditional staff trainers encouraged• Administration buy-in (expectations)Administration buy-in (expectations)

Career ServicesCareer Services

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Career Services demoCareer Services demo

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NCAA NCAA Student Athlete Rules & Student Athlete Rules & RegulationsRegulations• Problem: Problem:

– Athletes missing required meetingAthletes missing required meeting– NCAA Compliance Officer not a programmer NCAA Compliance Officer not a programmer – Officer recognition / familiarity importantOfficer recognition / familiarity important

• Solution:Solution:– Continue live presentation to teams but supplement with captured versionContinue live presentation to teams but supplement with captured version– Delivered by our Compliance OfficerDelivered by our Compliance Officer– Serves as makeup or reminderServes as makeup or reminder– Second yearSecond year– Not available outside UD domain Not available outside UD domain

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NCAA demoNCAA demo

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How can technology How can technology assist in your assist in your training?training?

• Create reusable content easilyCreate reusable content easily– Available anytime, any placeAvailable anytime, any place– Frees up time for one-on-one Frees up time for one-on-one

interactioninteraction

• Familiar environment for studentsFamiliar environment for students– 10,000 students using WebCT in Fall 10,000 students using WebCT in Fall

0202– 300 courses created for Spring 03300 courses created for Spring 03

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Activities and ResourcesActivities and Resources

schedule

handouts supplemental materials

studentinteraction

projects

assessment

peer-to-peervideos

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WebCT ID

WebCTStudent Life On-line Training

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• Provide protection and controlProvide protection and control

• Add interactivityAdd interactivity

• Assess mastery of materialAssess mastery of material

• Use only tools you needUse only tools you need

How can WebCT How can WebCT assist in your assist in your training?training?

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Protection and controlProtection and control

• AuthenticationAuthentication

• CopyrightCopyright

• Intellectual property protectionIntellectual property protection

• Proprietary and sensitive Proprietary and sensitive informationinformation

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CommunicationCommunication

• Facilitate discussionsFacilitate discussions– Extend training sessionExtend training session– Engage students on current topicsEngage students on current topics– Work asynchronously; works well Work asynchronously; works well

when hard to schedule meetingswhen hard to schedule meetings– Continue exchange between Continue exchange between

instructor and studentsinstructor and students– Exchange ideas and questions among Exchange ideas and questions among

peerspeers

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CommunicationCommunication

• Chat roomsChat rooms– Synchronous, real time Synchronous, real time

communicationcommunication– Spontaneous conversationSpontaneous conversation– Chat with an expertChat with an expert

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AssessmentAssessment

• Check awareness, comprehension, Check awareness, comprehension, understandingunderstanding– QuizzesQuizzes– Self-testSelf-test– SurveysSurveys

• Track and record progressTrack and record progress

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Next level possibilities…Next level possibilities…

• Video vignettes to encourage Video vignettes to encourage discussiondiscussion

• Case studiesCase studies

• Directing instructionDirecting instruction

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Where do Where do wewe go from go from here?here?