Rik Prins Managing Director UK

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Programme

12:00 - 12:30 Opening

Rik Prins and Sumit De

12:30 - 1:30 Lunch

1:30 - 2:30 Interactive Shared Service Management

Andreyna Gonzalez and Tim Lansbergen

2:30 - 3:30 Roundtable discussion / Dr TOPdesk consultations

TOPdesk team led by Everdien Kolk and Geoffrey Simpson

3:30 - 4:00 Service Level Management

Petra Overweel and Will Sibley

4:00 Closure and tour

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How is TOPdesk doing?

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Growing turnover 30000

25000

20000

15000

10000

5000

0

‘12‘11‘10‘09‘08‘07‘06‘05‘04‘03‘02‘01

3.3 M

4.7 M 4.9 M

6.2 M

7.8 M

9.5 M

11.8 M

14.9 M

16.1 M

17.4 M

20.9 M

25.4 M

30.7 M

‘13

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Growing team Start

Brazil

Start

Denmark

Start

Hungary

Start

Belgium

Start

UK

TOTAL EMPLOYEES*

TOTAL FTE*

Start

Germany

20

09

20

11

20

12

41

55

02

364

450

20

13

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CARIBBEANAruba 2Bonaire 1Curaçao 13Trinidad and Tobago 2

EUROPE Austria 17 Belgium 164Czech Republic 1Denmark 76France 10Germany 324Greece 1Hungary 6Ireland 6Italy 1Lithuania 1Luxemburg 2 The Netherlands 2,640Norway 3Romania 1Slovakia 1Spain 1Sweden 8Switzerland 49United Kingdom 177

NORTH AMERICA Canada 7USA 13

AFRICAKenya 1Nigeria 1South Africa 2

CENTRAL AND SOUTH AMERICAArgentina 1Brazil 27Colombia 1Mexico 2Suriname 10

ASIA Iraq 1Kazakhstan 2United Arab Emirates 1

PACIFICAustralia 1

KAZAKHSTAN NC Production Operations Company B.V.Operations and maintenance support services for oil production in the North Caspian Production Sharing Agreement

AUSTRALIA The Durack Institute of TechnologyProvider of education and training programmes for individuals, enterprises and communities in the Central West

BRAZIL Ultracargo The largest liquid bulk storage company in Brazil, operating in fuel distribution and the specialty chemicals industry.

KENYA NovaCom Systems LtdThe market leader for software solutions in the hospitality industry of

CANADA Pason SystemsDelivers specialized data management systems for the demanding conditions of drilling rigs.

MEXICO Redicsa (Redes Dinámicas y Consultoría SA de CV)Provider of IT solutions to businesses and government bodies in Mexico, and reseller of TOPdesk.

IRAQ Eni IraqThis Italian energy company is the operator of the Zubair oil field near Basrah, one of the largest oil fields in Iraq.

Expanding our reach

2

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TOPdesk is well recognised in the ITSM industry

“Forrester recognizes TOPdesk as an established ITSM SaaS Vendor in all market segments worldwide, with solid Global SaaS Capabilities” [Forrester Research, Inc., Market Overview: IT Service Management SaaS Tools Update, 2014].

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What we are doing and future plans

·∙⋅  Service Management Simplified ·∙⋅  Standard and easy to use

·∙⋅  Shared Service Management ·∙⋅  Simply working together

·∙⋅  Chain integration ·∙⋅  Call life cycle control

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5.5 TOPdesk

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Shared Service Management

The best solution if IT, FM and HRM are working together

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5.5 TOPdesk

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Accomodating end users ·∙⋅  Self Service - efficient and effective Customer Service ·∙⋅  Communicate services, manage customer expectations

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5.5 TOPdesk

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Integrations

·∙⋅  Out-of-the-box links with other systems

·∙⋅  Very easy TOPdesk – TOPdesk link

My computer is really slow The coffee machine is broken

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TOPdesk SaaS

·∙⋅  Easy transition

·∙⋅  Risk-free

·∙⋅  Future proof