the connected supplier - topdesk on tour 2015

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The Connected SupplierSumit R. De TOPdesk Consultancy


Our pillars of Workforce enablement

Standard & Simple

Shared Service Management

Service Integration Management


Back Of f i c e

Se r v i c e d e s k

C u s to m e r


What went wrong?The supplier

Did not deliver the desired quality

Customers were affected

Costly and time consuming transition


Why can things go wrong?The supplier

Outsourcing vital roles

Poor match

No added value

Bad communication

Why should you outsource?


Why do it in the first place? Expertise and resources

Lower costs

Offload responsibilities

Better quality

but you have to make use of these opportunities


How to make this work


The Good Supplier Fits in with your organization

Shared interests

Offers added value


Lo w c o s t s /Suf f i c i e n t qu a l i t y


Lo w c o s t s /Suf f i c i e n t qu a l i t y

C o s t s to o hi g h


To o f ew ben ef i t sL o w c o s t s /

Suf f i c i e n t qu a l i t y

C o s t s to o hi g h


To o f ew ben ef i t sL o w c o s t s /

Suf f i c i e n t qu a l i t y

G o o d I n v e s t m e n tC o s t s to o hi g h

E f f i c i e n c y


Added valueHow?

Agreements

Motivation

Freedom


FREEDOM

A G R E E ME NT S MOT I V AT I ON

Sha r e d i n t e r e s t

C l e a rex pe c t a t i o n s

I n s i g ht

E x pe r t i s e

L o ya l t y

C o n t r a c t s

P e n a l t y c l a u s e s

E l bo w r o o m


FREEDOM




I n s i g ht

E x pe r t i s e

L o ya l t y

C o n t r a c t s


E l bo w r o o m

ME A NI NG F ULP A R T NE R SHI P S


FREEDOM




I n s i g ht

E x pe r t i s e

L o ya l t y

C o n t r a c t s


E l bo w r o o m

SE L E C T I ON



FREEDOM




I n s i g ht

E x pe r t i s e

L o ya l t y

C o n t r a c t s


E l bo w r o o m

SE L E C T I ON

P A R T OFT HE T E A MME A NI NG F UL

P A R T NE R SHI P S


FREEDOM




I n s i g ht

E x pe r t i s e

L o ya l t y

C o n t r a c t s


E l bo w r o o m

SE L E C T I ON

P A R T OFT HE T E A M

C o l l a bo r a t i o n + k n o wl e d g e s ha r i n g



Su ppl i er si ze


On a n do f f

Of t e n

P a r t o f t he t e a m


I n yo u r T OP d e s k


I n yo u r T OP d e s k

I n s u ppl i e r sto o l


Co m i n g s o o n


Conclusion Outsourcing offers opportunities

Suppliers add value Selection

Part of the team

Meaningful agreements

Insight and elbow room

Encourage successful collaboration


You can find this presentation at:www.slideshare.net/TOPdesk

Sumit R. De

[email protected]

Slide Number 1Our pillars of Workforce enablementSlide Number 3Slide Number 4Slide Number 5Slide Number 6What went wrong?Why can things go wrong?Why do it in the first place?How to make this workThe Good Supplier Slide Number 12Slide Number 13Slide Number 14Slide Number 15Slide Number 16Slide Number 17Slide Number 18Slide Number 19Slide Number 20Slide Number 21Added valueAdded valueAdded valueSlide Number 25Slide Number 26Slide Number 27Slide Number 28Slide Number 29Slide Number 30Slide Number 31Slide Number 32Slide Number 33Slide Number 34Slide Number 35Slide Number 36Slide Number 37Slide Number 38Slide Number 39ConclusionSlide Number 41

the connected supplier - topdesk on tour 2015

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