The National Library of New Zealand is part of the Department of Internal Affairs

BEING KIRT: Maximising our value in a constantly changing world

Jenny McDonaldActing Director National Digital Library

Libraries Australia 2011 Forum

Adelaide

27 October 2011

#443846 (25 Oct 11)

The National Library of New Zealand is part of the Department of Internal Affairs

Contents:

• Who is KIRT?

• Why now KIRT?

• Why be KIRT?

• How are we being KIRT?

• Conclusions

• Any questions?

The National Library of New Zealand is part of the Department of Internal Affairs

Who is KIRT?

• Or rather, what is KIRT?

The National Library of New Zealand is part of the Department of Internal Affairs

Introducing KIRT

Knowledge,

Information,

Research

&

Technology

The National Library of New Zealand is part of the Department of Internal Affairs

KIRT organisational structure

KIRTbranch

National Library

Archives New Zealand

GovernmentInformation

Services(GIS)

Government Technology

Services (GTS)

GovernmentICT Supply

ManagementOffice

(GISMO)

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KIRT goal and vision

• To turn our knowledge into value

• A prosperous New Zealand enabled by access to our knowledge

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Why be KIRT?

• And why now?

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Context: NZ environment

• Coal mine explosion(November 2010)

• Earthquakes(September 2010, February and June 2011)

• Snow(August 2011)

• Emperor penguin(June 2011)

• Rugby World Cup(September – October 2011)

• Oil spill(October 2011)

• General Election & MMP referendum(November 2011)

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Context: Government

Policy drivers:

• Better public services

• Economic growth

• Investment and infrastructure

Online initiatives:

• i-govt (2008)

• NZGOAL (July 2010)

• Rethink online strategy (July 2011)

• Ultrafast broadband (100Mbps) to 75% of NZers (August 2011)

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Context: National Library

• Amalgamation with DIA

• New National Librarian

• Wellington building renovation

• Christchurch building “red stickered”

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Context: Libraries

• Organisational mergers, restructures & amalgamations

• Fiscal pressures

• Library technology changing

• Library vendors and service providers changing

• Libraries want better, cheaper, faster tools and services

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How we’re being KIRT

• Increase public access

• Support agencies

• Improve productivity

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KIRT operating model

Enabling access:

- in person- on line

- on paper

Leading, innovating and advising

Enabling technology services and professional expertise

Working with our partners

Creating new knowledge

Collecting and preserving New Zealand’s documented heritage

Opening up data

Providing valuable information

- Citizens- Government- Nations

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Working with our partners: consortia

• LCoNZ– 4 universities

• SMART– 4 public libraries + 2 polytechnic libraries

• SouthLibs– 8 councils and their public libraries

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Example: Auckland City Libraries

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Working with our partners: APNK

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Working with our partners: Kotui

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Working with our partners: Te Puna

National Union Catalogue

(NUC)

AcquiringDescribing

DiscoveringDelivering

Mission

Through the collaborative efforts of New Zealand libraries, Te Puna delivers accurate, adaptive, robust and cost effective systems supporting acquisitions, cataloguing, resource sharing and delivering timely services to library patrons.

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Te Puna: Components

Directory of NZ

Libraries

OCLC cataloguing

tools

Te Puna Interloan

OCLC Registry

Te Puna cataloguing

tools

Te Puna support

& training

Te Puna SchoolsCat

OCLC WorldCat

NZ Libraries Catalogue

OCLC FirstSearch

base package

TMQ Osmosis

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Te Puna: Bibliographic services

support NZ librariesMember services

Search

Cataloguing

Holdings maintenance Bibliographic data

User training & support

Systems & IT support

Bibliographic info provisioning

Related services

Bibliographic data

Sc

ho

ol lib

raries

NZ Libraries Cat

SchoolsCat

Te P

un

a m

em

be

r lib

rari

es

Holdings maintenance & updates

Search

Search/Copy

Ge

ne

ral pu

blic

National Union Cat

OCLC WorldCat

Customer support

Help desk

Batch loading

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Uni of Auckland

interloan system

Te Puna: inter library loan services

270+ libraries/locations

Te Puna interloan system

ABM interloan billing

Lib. of Australia

doc. delivery system

LADD billing system

Australia/NZ interloan systemNZ interloan system

Key:Loan requestsBilling extract

Uni of Canterbury

interloan system

>100 local interloan

systems

LCoNZ(4 universities) interloan system

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Te Puna: Customer feedback

86% satisfaction with library

tools

87%satisfaction with

customer support

92%first choice for records

search

84%hit rate for cataloguers

89%of a library’s holdings on

the NUC

96%first choice for interloan

holdings search

10%of cataloguers use OCLC

record notification service

42%of reference librarians use Google searches

88%of interloans use Te Puna software

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Te Puna: Investment logic map (ILM)

Problem Interventions

Exploit new technology to improve business practices

and expand service offering.

50%

Improve participation and commitment of all libraries

to meeting Te Puna’s goals.35%

Improve the timeliness and quality of records for NZ

material provided nationally and internationally.

15%

Benefits

Reduced duplication and waste of library services’

effort.45%

Improved access to a much wider amount of

material at a local level.40%

Improved discovery of NZ material from anywhere in

the world.15%

Libraries are under increasing cost pressures,

resulting in demand for better value from Te Puna.

40%

Not everything is catalogued or recorded

properly in Te Puna, preventing people finding

the ‘best fit’ material.35%

A quality record for NZ material is not always

available so people can’t see what is available.

25%

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Te Puna: Investment logic map (cont)

Solution

1. Improve Te Puna’s partnership model through education, communication, formal agreement & reporting.

2. Streamline workflows, processes & systems to enable identification of up-to-date holdings in real time.*

3. Expand availability of Te Puna’s metadata.*

4. NZ National Library able to replace records of NZ material in international catalogues.

5. Get record creation for NZ material to market more quickly and utilise metadata through the whole publishing chain.*

6. Expand Te Puna standards to meet specialised needs.

* Enhance current (or buy new

) software

(tbc)

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Te Puna: Generic cataloguing workflow

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Te Puna: MTPV Programme

• Maintain current business model, with refinements

• Conduct more substantive review

• Programme:– Metadata project

– Partnering project

– Futures project

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Te Puna: MTPV progress to date

• Metadata project:– Expand short record service

– Supply enhanced metadata for NZ material in the NUC• Tables of contents and book cover images

– Replace NZ records in WorldCat• OCLC National Libraries taskforce

– Two way metadata transfer• Grey District Library’s Pioneer Collection

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Overview: Turning knowledge into value

Select& collect

Preserve& store

Describe& deliver

Use & reuse

• 6.1 terabytes (2010)• 4 terabytes (2008)

• 35 terabytes• 721,870 objects

• 400-500 citations/year• 100+ competition entries

• 96% free to use• 36,176 bib records

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Conclusions

• Libraries’ – national and sector collaborations

• KIRT provides us with a strong technology platform and support

• On the near horizon– Digital Preservation Centre of

Excellence

– Investigating webscale and cloud computing opportunities

– Shared services

The National Library of New Zealand is part of the Department of Internal Affairs

Any questions?