the importance of minimum viable runbooks webinar
TRANSCRIPT
Who am I?
@WillLaThoughts
@WillLaThoughts
Minimum Viable Product Incident Runbooks
@WillLaThoughts
@WillLaThoughts
@WillLaThoughts
@WillLaThoughts
WTP?SupportsTeamMembers
MitigatesConfusionReduceDelays
ContinuouslyImproveEtc.
@WillLaThoughts
WTF?@WillLaThoughts
Pains Challenges PAINS
• Quickly remediating service disruptions• Quickly identifying the right alerts• Lack of actionable alerts• Knowing who to collaborate with
Pains Challenges PAINS
• Quickly remediating service disruptions• Quickly identifying the right alerts• Lack of actionable alerts• Knowing who to collaborate with
• Too much alert noise• Unclear accountability• Accommodating new tech in the stack• Humans
@WillLaThoughts
GatherTribalKnowledge@WillLaThoughts
GatherTribalKnowledge
@WillLaThoughts
@WillLaThoughts
@WillLaThoughts
@WillLaThoughts
@WillLaThoughts
@WillLaThoughts
:)
WHOWHATWHEREHOW
@WillLaThoughts
Collaboration Action Items
1. I checked Host.104...
2. Is the service...?
3. What’s the graph...?
4. Is Tina online?
1. Check Host.104
2. Check service
3. Analyze graph
4. Tina can be found here
@WillLaThoughts
It!@WillLaThoughts
GetthoseURLsdisplayedrightwhenthealertoccurs
PlatformthatcanattachtheURLtoalertsWebhook toemailCommandin.cfg
Ifthis{alert},thenthat{runbook}Etc. @WillLaThoughts
FEEDBACK
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NoNo Nice
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???
FEEDBACK- ADJUST
Nice
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???
@WillLaThoughts
“Something” > [null]
@WillLaThoughts
@WillLaThoughts
@WillLaThoughts
@WillLaThoughts
@WillLaThoughts
@WillLaThoughts
@WillLaThoughts
@WillLaThoughts
WTF?@WillLaThoughts
