ignite slides minimum viable runbooks lite
TRANSCRIPT
CollaborationAutomationBetter Incident Response
Who am I?
@WillLaThoughts
Minimum Viable Product Incident Runbooks
@WillLaThoughts
WTP?Supports Team Members
Mitigates ConfusionReduce Delays
Continuously ImproveEtc.
@WillLaThoughts
WTF?@WillLaThoughts
@WillLaThoughts
Gather Tribal Knowledge@WillLaThoughts
Gather Tribal Knowledge
Collaboration Action Items
1. I checked Host.104...
2. Is the service...?
3. What’s the graph...?
4. Is Tom online?
1. Check Host.104
2. Check service
3. Analyze graph
4. Tom can be found here
WHOWHATWHEREHOW
@WillLaThoughts
@WillLaThoughts
It!@WillLaThoughts
Get those URLs displayed right when the alert occurs
Platform that can attach the URL to alertsWebhook to email
If this {alert}, then that {runbook}Etc. @WillLaThoughts
FEEDBACK
Nice
No
NoNo Nice
Nice
Nice
Nice
Nice
Nice
Nice
Nice
Nice
???
FEEDBACK - ADJUST
Nice
???
???
@WillLaThoughts
“Something” > [null]
@WillLaThoughts
WTF?@WillLaThoughts