swipp plus overview for marketers

21
Engagement, sentiment and customer insight tools. Introducing ...

Upload: christopher-carfi

Post on 06-May-2015

318 views

Category:

Business


1 download

DESCRIPTION

Swipp Plus provides marketers and social media managers a new set of capabilities for engagement, sentiment analysis and customer insight.

TRANSCRIPT

Page 1: Swipp plus overview for marketers

Engagement, sentiment and customer insight tools.

Introducing ...

Page 3: Swipp plus overview for marketers

It turns outfinding out who cares

about your brandis hard to do.

Page 4: Swipp plus overview for marketers

Customers may “like” brand pages, but no real insight

Page 5: Swipp plus overview for marketers

Social listening solutions are notoriously poor at analyzing sentiment.

“This real failing of automated sentiment analysis can cause real problems for brands, especially if they are basing any internal workflow or processes on the basis of social media monitoring.”

Research: http://www.freshnetworks.com/blog/2010/05/the-problem-with-automated-sentiment-analysis/Image source: http://www.flickr.com/photos/epublicist/3546059144/

Page 6: Swipp plus overview for marketers

Polls and surveys have theirown issues

“Emotion Mining - Capturing, Understanding, and Leveraging the Emotions Underpinning Brand Behavior” : http://edgemi.org/emotionalmining.shtml“Surveys and Their Problems” : http://www.zdnet.com/blog/virtualization/surveys-and-their-problems/1826 “Why We Need to Avoid Long Surveys” : http://relevantinsights.com/long-surveys/

Page 7: Swipp plus overview for marketers

Watch the video

http://youtu.be/JepdAm_f-M4

Page 8: Swipp plus overview for marketers

Simple, structured social intelligence

Track topics related to your business, and gauge sentiment at a glance with the Swipp Plus data viewer.

The Swipp Plus widget can easily be added to any blog, website, or campaign.

Iterate faster. Refine your communications to change the outcome.

Page 9: Swipp plus overview for marketers

Swipp Plus turns every customer touch point into a conversation.

Page 10: Swipp plus overview for marketers

Start a smarter approach to marketing

Make your communications more effective and efficient with the ability to listen, respond, and react to the audiences you want to reach.

Page 11: Swipp plus overview for marketers

SocialIntelligenceMarketing

Swipp allows marketers to build social intelligence into every customer touchpoint

Page 12: Swipp plus overview for marketers

Swipp widgets can be integrated into any channel

Capture timely feedback. Find out how people think and feel at the moment they see your content.

Embed them in maps.

Create and embed a Swipp widget by adding a few lines of Javascript to any existing web page.

Page 13: Swipp plus overview for marketers

Pure signal, no noise

User defined sentiment Get an aggregated view of sentiment around any topic, regardless of the user’s language.

See your products, brands and competitors sentiment over-time

Full sentiment spectrum with every topic

Page 14: Swipp plus overview for marketers

Smart, simple way to gather feedback

Page 15: Swipp plus overview for marketers

Features• Swipp Plus puts data you can use at your fingertips, with

sentiment you can read at a glance. See how your websites, emails, and other communications are performing without the need for costly and time-consuming analysis.

• Explore powerful data dashboards for each implementation.

• See who your customers are and how they feel about you.

• Detailed analytics about how your products are performing.

Page 16: Swipp plus overview for marketers

Swipp Plus is easy to implement.

Page 17: Swipp plus overview for marketers

Creating a widget is simple

Page 18: Swipp plus overview for marketers

For more information please visit

business.swipp.com

Page 19: Swipp plus overview for marketers

What people are saying

ȋ2WKHU�VRFLDO�QHWZRUNV�FDQȇW�RHUthe immediate feedback on what the

world is thinking and saying about the same topic.“

— Jennifer Zaino

”What if you could see at a glancewhat the world thought about every-thing: from gun control to the newest

latte at Starbucks?“— Emily Price

”Swipp appeals to people wanting to know how other people have weighed

in on topics, but even more so forcompanies wanting to know what

consumers are feeling and thinking,“— Andrea Ozretic

”Far more valuable is the platform itself, a global interconnected social back end that could be used for far

more than a rating system.“— Tom Foremksi

ȋ7KH�FRPSDQ\�FRXOG�EHFRPH�WKH�ȴUVW�WR�SURYH�WKH�FRPPHUFLDO�YLDELOLW\�RI�D�

PRUH�RSHQ�VRFLDO�QHWZRUN�Ȋ— Ryan Tate

Page 20: Swipp plus overview for marketers

The companySwipp is a privately held company based in Mountain View, California serving customers in 169 countries providing social intelligence tools based on its powerful platform.

The company was founded by Silicon Valley veterans Don Thorson, Charlie Costantini and Ramani Narayan in 2011 and is funded by Old Willow Partners.

Page 21: Swipp plus overview for marketers

Questions?

Christopher CarfiEmail: [email protected] / Fax: +1 (650) 933-5555Swipp Inc.2513 E Charleston Rd, Suite 102Mountain View, CA 94043www.swipp.com