SUSTAINABLITY REPORT 2018

Mike MichelCEO of Telenor Serbia

Corporate responsibility is much more than just a wish to do

the “right thing”. When a company commits itself to being

responsible, that implies that everything it does aims at having

positive impact on customers, partners, citizens, environment,

employees and the society.

Since August 2018, Telenor is part of PPF Group, which

operates in 22 countries, on three continents and for which

telecommunication is one of the strategic areas. Nevertheless,

when we look on the year behind us and activities in the field of

corporate responsibility, the key word is – continuity.

Creating safe online environment and building digital

competences are among our top priorities. We are living in the

digital world that opens incredible possibilities for learning and

improving the daily life. Digital literacy is becoming the basic

child’s right in 21st century, and all that carries certain risks. By

using core expertise and accelerated growth of digitalisation,

Telenor is actively participating in creating safe internet and

educates, not only children and youth, but also parents, guardians

and teachers to take advantage of online world. The project

Family Safety Net, which we are implementing in cooperation

with UNICEF, our partner for many years, with the support of the

Ministry for Education, Science and Technology Development

and Užice Child Rights Centre aims to reach 100,000 parents

and 2,000 educators and teachers to go through training on the

internet safety.

With all benefits of telecommunications industry, we strive to help

overcoming the challenges the society in Serbia is faced with. We

support projects in which technologies and digital solutions are

used to reduce inequalities and connect the society better, by

investing in education, social inclusion, environment, culture and

arts. Together with our partners, we have created new platform

such as the application Dostupnibeograd.rs to help persons with

disabilities to easily find their way around in Belgrade, while

through the initiative Sport for All, in cooperation with UNICEF, we

have enabled children with difficulties and disabilities develop

their capacities through play, recreation and sports.

Through regular business operations and relation towards

partners and suppliers, we endeavour to achieve market standards

in the segments of environmental protection, human rights and

health and safety. In the past year, we have signed 68 Agreements

on Responsible Conduct with partners, which undertook to respect

regulations and fulfil their obligations in these areas. With re-

certification of ISO standard 14001: 2015 in the area of human

environment, we have channelled our efforts to reduce of resource

usage, by encouraging customers to opt for electronic instead of

paper bill, recycle mobile phones and electronic equipment.

I have mentioned only some of the initiatives, and in this report

you will find detailed description of others, which have been

implemented in the previous year.

I would like to thank all our partners and associates for good

cooperation and great results we have achieved together. I also

want to thank our employees who, with their attitude to work and

continuous efforts, make Telenor responsible and better company

every day. I am confident that together we can create positive

changes and create a better future for Serbia.

Mike Michel

PARTNERSHIP IS KEY TO A CHANGE

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4. A people-centred company

10. Responsibility as the basis of our business

15. We are building an accessible and safe digital world

21. Digital teaching improves education

24. We empower communities

31. We set high ecological standards in business

33. Together with our employees we contribute to society

37. We are a part of a responsible society

CONTENTS

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A PEOPLE-CENTRED COMPANY

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Our employees are the driving force of Telenor. Their

knowledge, passion and commitment to everyday work allow

our company to develop and provide advanced communication

services and a high-quality customer experience. At Telenor

we are constantly working on improving the work environment

and we nurture an atmosphere in which employees can

develop and learn. We employ an equal number of women and

men, since support to gender and every other type of equality

is also very important to us in practice. We trust each other,

learn from each other and jointly invest efforts to be a good

example of a socially responsible business, and we transfer our

corporate culture and manner of thinking to all our partners.

Avarage age

39,31 years.

TELENOR TEAM

Women

368 / 56%

652 employees

Men

284 / 44%

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According to results of an anonymous and independent

survey with more than 10,000 participants traditionally

carried out by the Infostud portal, Telenor is the second

Most Favoured Employer in 2018. That ranks us one

place higher compared to the previous survey.

More and more people of various profiles wish to work

in the industry of information and communication

technologies, which also includes some new professions

and competencies. Flexible working time, stimulating

workspace, quality relationship with employees, open and

dynamic working environment in which employees may

develop and advance – are just some of the benefits which

make us one of the most attractive employers.

Results of the survey Most Favoured Employer 2018

demonstrate that the participants consider good

interpersonal relationships and working atmosphere

to be the most important qualities of an employer,

and they were chosen by 76% of the respondents

(compared to 66% in 2016). Treatment of employees

by the management is in second place, while the salary,

i.e. material reasons are in third place.

TELENOR IS ONCE

AGAIN AMONG

THE THREE

MOST FAVOURED

EMPLOYERS IN

SERBIA!

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In Telenor we believe in young people, their ideas,

creativity and driving energy. For this reason, for nine

years we have been providing opportunities to students to

gain their first practical experiences in the areas of their

education, and to become familiar with Telenor’s corporate

culture. Internship programmes allow them to gain insight

into the way the company operates, but also to adopt new

practical knowledge and prepare for their future career.

In 2018 thirteen interns attended the programme

Internship for Students at Telenor.

INTERNSHIP FOR

STUDENTS AS

A FIRST WORK

EXPERIENCE

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Telenor operates in a very dynamic industry which is

changing faster than ever, requiring employees to

continuously improve their knowledge and skills and

new methods of work, with the company supporting such

changes through a stimulating and creative workspace.

In accordance with the latest global trends, the workspace

is fully designed and conceptualized so as to respond

to different needs of employees during the working day.

The appearance and setting of the workspace encourage

innovation and cooperation, support team and project

work, but also contain areas for quiet work or telephone

booths for unobstructed communication. In this sense,

employees adjust their work environment to themselves

and the dynamics of their workday.

A creative work environment is complemented by the

Telenor collection of contemporary artists, which is

made up of over 200 works of more than 80 creators of

contemporary local art. By investing in this type of art,

Telenor has also supported young local artists and became

an important partner in their promotion.

AN INSPIRING

WORKSPACE

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Occupational health and safety, as well as the wellbeing of our

employees are priorities in our business. For that reason, we are

aiming to ensure compliance with all statutory requirements

with the aim of preventing illness, damage and injuries at work

and we are working on elimination and reduction of potential

workplace risks. We operate in accordance with the requirements

of the international standard ISO 45001 and continuously

work on the education of employees regarding the topics of

prevention, information and recommendation on careful and

adequate conduct in the workplace.

Along with an annual physical examination, in 2015 we

introduced additional health insurance as an opportunity for

the employees and their families to use the services of private

medical institutions. The employees also have at their disposal

an infirmary which is located in the commercial building of

Telenor, as an alternative to visiting public health centres, and

every employee may transfer their medical record and go to

examinations whenever necessary.

IT IS IMPORTANT

TO KEEP

EMPLOYEES

HEALTHY AND

SATISFIED

Employees have at their disposal a general practitioner on duty,

and the possibility to be treated in the infirmary, which is also an

option for the members of their immediate family, i.e. spouse and

children insured through the employee at Telenor.

Telenor employees have company covered monthly recreation,

which they can choose themselves, and they can choose among

fitness programmes, physical therapies, massages, use of sports

and spa centres and other activities contributing to good health.

Employees also have bicycles at their disposal, for coming to

work and going home, as well as showers which can be used at

any time.

Among the most important benefits mentioned by employees is

the always flexible working time – possibility to work from home

five days a month, and to have shorter business hours on Fridays

during summer.

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RESPONSIBILITY IS THE BASIS OF OUR BUSINESS

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The corporate ethics and principles of conduct within

and outside the company are contained in the Code of

Ethics of the PPF Group, of which Telenor is a part since

August 2018. These principles also apply to the members

of the Board of Directors, directors and managers, all our

employees, and everyone else operating on behalf of

Telenor. In accordance with its policy, Telenor observes

all applicable laws and statutory rules and regulations.

Should there be any discrepancies among the said laws,

rules and regulations, and standards defined by the Code

of Ethics, the highest standards that are in accordance with

the applicable local laws shall be applied. An environment

encouraging exchange of ethical dilemmas and reporting

violations of the Code of Ethics is promoted at the level of

the entire company.

RESPONSIBLE

TOWARDS

OURSELVES AND

OTHERS

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At Telenor, we are committed to respecting human rights as set out by the documents of the United Nations − Guiding Principles on Business and Human Rights and the Ten Principles of the UN Global Agreement. Both documents are based on the UN Charter on Human Rights. Telecommunications allow exchange of ideas and access to information, but also bring many challenges. For that reason, in everyday business we devote a lot of attention to recognizing those challenges and finding adequate answers.

HUMAN RIGHTS

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One of our core principles is responsible and sustainable

business throughout the supply chain, consisting

of domestic and foreign companies. The culture of

occupational health and safety, respect for human rights

and employees’ rights, business ethics and environmental

awareness are firmly established in our business policy,

and we also wish to help our partners develop these

postulates, as evidenced by the fact that in late 2018 we

had 68 new signed agreements on responsible conduct.

RELATIONSHIP

WITH SUPPLIERS 68 signed agreements on responsible conduct

More than 50 field inspections

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Customers give us their trust, and for that reason we

strictly ensure the protection of their personal data.

Telenor’s data privacy policy of is very strict. Customers are

informed about our method of collecting and using their

personal data, and we exclusively use such data to provide

even better and more relevant services, in full compliance

with the rules of privacy and security.

In expectation of the new Law on Personal Data Protection,

activities have been initiated at Telenor that aim to achieve

full compliance with the provisions of the new Law. Full

transparency regarding personal data processing is

ensured by following that procedure.

PERSONAL DATA

PROTECTION

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WE ARE BUILDING AN ACCESSIBLE AND SECURE DIGITAL WORLD

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We are living in a digital world which opens up incredible

opportunities for learning and improving our daily life.

Digital literacy is becoming a fundamental right of children

in the 21st century, but it also carries certain dangers.

Using our expertise and accelerated digitization of society,

we are actively participating in creating a safe digital

environment and educating not only children and young

people but also parents, guardians and teachers on the

use of modern technologies.

We use all benefits of the telecommunications industry so

as to assist in resolving challenges faced by the Serbian

society. We support projects in which technologies and

digital solutions are used for reducing inequalities and

making better social connections, investing in education,

social inclusion, environment, culture and art.

Key topics we have been dealing with since 2012 include

prevention of cyberbullying and development of a safe

online environment.

GRADIMO

DOSTUPAN

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DIGITALNI SVET

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The internet has provided incredible opportunities for

education and entertainment to children; but on the other

hand, it has also increased the risks of exposure to content

unsuitable for their age, cyberbullying and various types of

abuse.

We initiated the project Family Safety Net in 2017 in

cooperation with UNICEF, with the support of the Ministry

of Education, Science and Technological Development

and the Užice Child Rights Centre. The project is focused

on the education of children aged four to eight, as well as

their parents, guardians and educators. One of the main

goals of the project is to train 100,000 parents and 2,000

educators and teachers.

FAMILY SAFETY

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Children start using the internet at an increasingly younger

age, and their parents do not have enough knowledge or

skills to protect them from potential abuses, as evidenced

by a survey developed within this project.

The first encounter with digital devices mostly occurs in the third or fifth year.Every fourth child in of preschool age and more than half of schoolchildren have their own digital device – mobile phone in the first place and tablet in the second place.70 percent of children use their phones independently, 24 percent with someone’s assistance, and only 6 percent of children do not use this device.Two thirds of parents entered into conflict with their child while trying to restrict their time spent online.One third of parents entered into conflict with their children due to restricting available online content.One third of parents cannot effectively block commercial or inappropriate content on the internet.Up to 68 percent of teachers rarely assist students when using the internet.More than half of teachers do not teach children at all how to react if they are disturbed by some content online or if they experience cyberbullying.

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EVERY FOURTH CHILD IN THE

PRESCHOOL AGE OWNS A

DIGITAL ADVICE

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Results achieved within the project

The pilot project was successfully initiated in five cities in

Serbia – Belgrade, Kragujevac, Novi Sad, Niš and Užice. After

research, training courses were developed for trainers and

leading teams, but also teachers and educators, and 150 of

them were trained in the said cities. Teachers and educators

initiated a pilot program of workshops in five primary schools

and five preschool institutions in Serbia, with 3,750 children

four to eight years old and approximately 2,000 of their

parents. At the beginning of the school year, we prepared

leaflets about dangers on the internet. The leaflets were

printed in 70,000 copies – for every first-grader in Serbia

and they are available online. We have talked about the

importance of digital competencies and online safety for

younger children at panel discussions with more than 500

teachers and parents in the said cities so as to familiarize

them with the basics of safe internet.

One of the workshops was organized at the Primary School

Laza Kostić in Belgrade

First-graders of the Primary School Laza Kostić in Belgrade

learned about the benefits of using the internet, its dangers

and what digital literacy entails, in a workshop organized

by UNICEF with the support of Telenor. For the first and

second grade students in the Primary School Laza Kostić

in Belgrade, eight interactive workshops on safe use of

the internet were organized, while four workshops were

organized for their parents. The last workshop was a joint

workshop for children and parents and, with the practical

use of digital technologies, both groups found a solution on

how to be a part of the digital world in the best and safest

manner.

Detailed brochures Children and the Internet – Smart from

the Start were distributed in workshops, with specific advice

for children, as well as their parents and teachers.

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At the final conference in Velika Plana, the results of the

project Peer Education against Cyberbullying, which was

carried out by the Association of Citizens World of Words

with the support of the Telenor Foundation.

During six months in ten municipalities in Serbia, 14

teachers and 36 peer educators were trained, who

organized 120 workshops at their schools. A total of 3,250

teenagers, aged 12-19, learned how to act safely and

responsibly on the internet.

To what extent the primary and secondary school students

actually heard, learned and transferred the obtained

knowledge was evidenced by short videos received within

the competition organized upon the completion of the

educational workshops. Their works send a very clear

message: there is no place for bullying in the real or the

digital world.

PEER EDUCATION

AGAINST DIGITAL

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DIGITAL LITERACYIMPROVES EDUCATION

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Within the project Improving Digital Literacy with ICT in

Primary Schools in Serbia, which we initiated in 2017,

ten primary schools in Serbia were equipped with

Coprix interactive ABC Books, applications for learning

mathematics and English, interactive boards and tablets.

Through interactive instruction , teachers are allowed to

use adequate and modern teaching programs, with useful

and creative ideas which keep children’s attention in

classes. Reports on the work of students within applications

further facilitate work and provide the possibility of

full dedication to students. Owing to this project, local

communities are also familiar with the advantages

of digital teaching, which in our country additionally

contributes to the promotion of digital literacy from the

first school days.

Interactive teaching was introduced in 280 primary schools

in the past school year and it included more than 16,000

first-graders. This project is carried out by the Citizens’

Association Jerinin grad with the support of the Telenor

Foundation.

IMPROVING DIGITAL

LITERACY IN PRIMARY

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Digital technologies are important in increasing the level

of education. This particularly refers to environments with

a large number of people who abandoned primary school

education. According to the information of the Ministry of

Education, Science and Technological Development, this

is most often the case with children of Roma nationality.

For that reason, we have initiated a project that will

increase the number of Roma children who will finish

primary school. This time we have provided interactive

teaching resources for assistance and additional support

to students in mastering reading and writing in the

territory of the Aleksinac Municipality, in cooperation with

the Roma Women’s Association Nada.

The project was conducted in four primary schools and

included 193 students who need this type of additional

support. Pedagogical assistants used the Coprix interactive

ABC Book in their work with children, which facilitated the

process of learning to read and write, and thus master

other materials in school more easily.

DIGITAL TEACHING

FOR CHILDREN

FROM SOCIALLY

VULNERABLE GROUPS

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EMPOWERINGCOMMUNITIES

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To mark the International Girls’ Day in Information

and Communication Technologies, the Association of

Businesswomen of Serbia, with our support, organised

the competition Catch an Idea in the Digital World. The

purpose of this project is to empower girls when choosing

future professions, and to encourage them to be guided

by personal interests and talents when considering

professional orientation.

Finalists of the competition visited Telenor, talked with

female managers in leading positions at our company

and within the workshop practiced methods of presenting

their ideas as effectively as possible. After presenting final

works, the jury selected the winners, who were awarded

smart phones by the Telenor Foundation.

The Telenor Girls’ Day Event was realized with the

institutional support of the Serbian Government and the

Prime Minister of RS, Ana Brnabić, who is an honorary

patron of the project.

TELENOR GIRLS’ DAY

IN ICT

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The Prof. Dr Ilija Stojanović Award was established by the

Telenor Foundation in 2007 in the memory of Professor Dr

Ilija Stojanović, pioneer of modern telecommunications in the

area of former SFRY and today’s Serbia and the founder of the

Telecommunications Department at the Faculty of Electrical

Engineering in Belgrade.

Within the celebration of the Day of the Faculty of Electrical

Engineering, the Telenor Foundation gave Prof. Dr Ilija

Stojanović Awards to the best students and authors in the area

of telecommunications, in the category for the best graduate

student for 2017/18, and authors for the best professional

paper published in an international journal.

PROF. DR ILIJA STOJANOVIĆ AWARDS FOR

THE BEST STUDENTS

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Two smart solar benches in Velika Plana were installed

in April in central locations in the city. The benches were

provided by the Telenor Foundation, in cooperation with

the Velika Plana Municipality, aiming to allow citizens to

charge their smart devices using solar energy, and use

Telenor internet.

Strategically, through various projects, the Velika Plana

Municipality reduces expenditures allocated for energy-

generating products and wishes to use alternative

sources of energy such as solar energy, wind energy,

biomass energy. These projects helped in convincing

citizens that solar energy is available and free, and that

investment into renewable energy sources is useful and

profitable.

Smart solar benches, produced by EnGo Planet,

have solar energy, which is available 24 hours a day,

regardless of weather conditions, with a solar panel

supplying 120 watts of electricity per hour. Benches have

four USB ports that can be used for connected various

devices, additional wireless charges, LED lighting, and

the installed control and safety system.

WE USE THE POWER

OF NATURAL ENERGY

WITH THE HELP OF

TECHNOLOGY

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Figures of the National Organization of Persons with

Disabilities of Serbia tell us that 12,000 persons with

physical disabilities are registered in Serbia, while the

Association of Deaf and Hard of Hearing of Serbia has

130,000 members.

To what extent are modern technologies actually

available to them and how included are they in the

process of digitization of society?

Through the activities of the Telenor Foundation we

are working on sustainable and innovative digital

solutions which provide equal possibilities to everyone.

Within the Fon Assistants project we have supported

the development of Android applications Deftalk and

DaktiloFon, which will enable greater accessibility to

mobile devices and mobile communications to persons

with disabilities.

The application DaktiloFon continuously recognizes

speech, and turns it into text, which is then saved as a

text document. In this way, persons who have typing

difficulties can dictate their message to their phone and

the application will turn it into a written format, which

can be shared with others as a document via available

applications, such as Viber, Messenger, email. This

whole conversation is seen on the screen as a chat,

making communication with people who don’t know sign

language much easier.

The purpose of this action was to create adjustable

solutions, taking into account that special technologies

are increasingly accessible, thus bridging the digital gap

and creating equal opportunities for development and

progress.

TECHNOLOGY IN THE

SERVICE OF REDUCING

INEQUALITIES

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According to unofficial estimates, approximately 700,000

people with disabilities live in our country, while there is no

official data. The availability of infrastructure, structures and

locations is extremely important for persons with disabilities

so they could equally participate in all spheres of life and have

the possibility of unobstructed movement.

The Centre for Society Advancement, with the support of

the Telenor Foundation, within the project A step towards

Accessible Belgrade developed an internet portal and an

Android app dostupnibeograd.rs. It is a database with simple

overview with information on the accessibility of buildings to

persons with disabilities, facilitating their movement and daily

activities.

The application and website allow the users to actively

participate in the creation of a more accessible city. After

registration, the user may rate a location or building, leave a

comment, or even enter the name of the building and general

information on accessibility by themselves.

A STEP TOWARDS

ACCESSIBLE

BELGRADE FOR

PERSONS WITH

DISABILITIES

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Led by the common objective of creating equal

conditions for every child in our country, we were a part

of an important project providing social inclusion in the

earliest period of life. With the initiative Sports for All, in

cooperation with UNICEF, we have allowed children with

difficulties and disabilities to develop their capacities

through games, recreation, and sports.

With our donation, the Society for the Development

of Creativity of the Aleksinac Municipality, with the

professional support of UNICEF, for the first time allowed

children with development difficulties and disabilities,

together with other children, a series of sports and

recreational activities, procurement of equipment and

enhancement of professional capacities of employees

taking care of them.

In addition to Aleksinac, the project Sports for All was also

realized in Ćićevac, Priboj, Velika Plana and Subotica.

SPORTS FOR ALL!

Copyrights © UNICEF Serbia

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At Telenor we devote full attention to the environmental

effect of our activities, products and services. We are

working on putting our ideas and resources in the service

of the environment – from educating employees and the

public to planned actions and initiatives.

Aware that business in accordance with preservation of

the environment requires the company to systematically

approach the introduction of the environmental

management system, eight years ago we implemented

During 2018:

the international standard ISO 14001. In addition to

regular annual inspections, we have even carried out

two recertifications in 2014 and 2017, and successful

transition to the new version ISO 14001:2015.

We regularly analyse our influence on the environment,

and relative to those results – we are working on the

reduction of consumption of resources and carbon

footprint, and all other potentially adverse effects of our

business on the environment.

We reduced the total amount of generated waste by 38%

We reduced electricity consumption in administrative

buildingsand stores by 2%

We reduced fuel consumption in official vehicles by 6.4%

We minimized official airplane travels and reduced them by

21% (in travelled kilometres)

We reduced water consumption in work premises by 23.9%

With almost 40,000 new users of electronic bills in 2018 we

saved 300,000 sheets of paper and 300,000 envelopes.

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WE TAKE CARE OF THE ENVIRONMENT

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TOGETHER WITH OUR EMPLOYEES WE CONTRIBUTE TO SOCIETY

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Joined around one goal, more than 500 participants of

the Belgrade Marathon ran under the flag of the Initiative

Digital Serbia. The purpose of the action was to jointly

express public support and collect funds for further

development of the free portal petlja.org, which provides

an opportunity for primary school students in Serbia to

make their first programming steps.

Telenor joined the #TrkaZaPetlju action with seven other

companies gathered in the initiative Digital Serbia, a non-

profit organization advocating transformation of Serbia

into a digital society. Together with their families, Telenor

employees showed support for the Petlja Foundation

and drew attention to the importance of developing

algorithmic thinking starting as early as primary school.

Funds collected during the race were used for further

development of free interactive materials for teaching and

learning programming.

#TRKAZAPETLJU:

RACE FOR FIRST

PROGRAMMING

STEPS

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During Easter and New Year holidays we organized two charity

sales exhibitions in the Telenor building of residents of the

Centre for accommodation and day care of children and young

people with disabilities.

Telenor premises were transformed into a gallery in exhibiting

handicrafts of young people with autism and developmental

difficulties, which were made in creative workshops during

which various products with utility value were created – New

Year and Easter decorations, cards, magnets, ceramics, textile,

wooden boxes and trays. Exhibitions were used for sales.

Approximately RSD 81,500 was collected from the sales of

exhibition items, and RSD 103,900 from the sales of New Year

exhibits. Funds collected from the sales were used for the

purchase of new material for the workshops of the Centre.

CHARITY SALES

EXHIBITIONS AT

TELENOR

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On the court of the club Dynamic Sport & Health in

Dorćol, UNICEF’s fair play charity basketball tournament

was organized, with the aim of collecting funds for

improving the operation of the neonatology unit, so that

prematurely born and sick babies would be provided with

the optimum conditions to survive and thrive.

For the second year in row, Telenor had its trophy team,

which competed with another fifteen companies which

also supported the action.

More than RSD 800,000 was collected from the fees

for the support to the department of intensive care of

neonatology and maternity ward of GAK Narodni front.

UNICEF

FAIR PLAY

TOURNAMENT

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WE ARE A PART OF A RESPONSIBLE SOCIETY

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Telenor Srbija is a member of the Responsible

Business Forum – a network of leading companies

contributing to the development of the community

by encouraging development of socially-responsible

business and establishment of permanent and stable

socially responsible practices in the business sector.

The Forum is a platform which connects business

leaders with the representatives from other parts of

society thus encouraging inter-sectorial dialogue,

cooperation and exchange of positive experiences.

It develops practical and sustainable solutions in all

four areas, which constitute the pillars of responsible

business: local community, environment, working

environment and the market.

Telenor Srbija is a part of the global initiative for

connecting socially responsible companies with the

agencies of the United Nations, economy, governments

and the civil society.

This largest global voluntary initiative, entitled the UN

Global Compact, was established for the purpose of

enhancement of ten universally-accepted principles of

the protection of human and working rights, preservation

of the environment and combat against corruption.

Global Goals (#GlobalGoals) are focused towards

encouraging economic growth, development of

innovations and infrastructure, and taking steps focused

on the preservation of the environment, waste reduction

and preservation of natural resources.

We are providing our contribution so as to raise awareness

across the world on the 17 new Global Goals for

sustainable development.

TELENOR

MEMBER OF THE

RESPONSIBLE

BUSINESS FORUM

TELENOR

SIGNATORY OF

THE UN GLOBAL

COMPACT

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In 2018 the Telenor Foundation participated and

supported the conference Sustainable Development

2018, which gathered a large number of companies

operating in accordance with the principles of

sustainable development.

Milica Begenešić, Manager of the Telenor

Foundation, participated in a panel entitled

Corporate social responsibility – politically correct

phrase or reality we live 365 days a year. Together

with the representatives of companies Coca-Cola,

Mars and Trag Foundation she spoke about the

significance of socially-responsible business of

companies, and the profitability and significance of

eco-friendly business.

TELENOR AT THE

CONFERENCE

SUSTAINABLE

DEVELOPMENT

2018

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Diplomacy&Commerce award for the best company in

the area of socially responsible business.

Diplomacy&Commerce awards have been awarded

in eight categories to individuals, companies, and

organisations which stood out in humanitarian work,

CSR activities, combining business and education,

culture and sports, and improvement of the

conditions of business, bilateral cooperation, civil

society, and the economic environment in Serbia.

DIPLOMACY&COMMERCE

AWARD TO TELENOR AS THE

BEST COMPANY IN THE AREA

OD SOCIALLY RESPONSIBLE

BUSINESS

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The conference on gender equality entitled Equality is

Better for Everyone was organized to mark the Woman’s

Day, 8 March, in the Fabrika club. The conference was

organized by IKEA in cooperation with the Coordination

Body for Gender Equality of the Serbian Government

and the AFA Women’s Network. The purpose of the event

was to highlight the advantage of equal participation of

women in the business environment.

TELENOR AT THE

CONFERENCE

EQUALITY IS

BETTER FOR

EVERYONE

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Aiming to contribute to the systemic resolution of issues

at the national level, we are enabling activation of

humanitarian numbers. In this way we are connecting

charity organizations, foundations, associations and citizens

who wish to simply and quickly donate funds for certain

humanitarian purposes.

Only during last year, a total of RSD

120,182,370 was collected within 21

activated humanitarian numbers. The

majority of actions were intended for

the collection of additional funds for

the support of treatment of citizens,

mostly children and young people,

who are on special therapies.

HUMANITARIAN

NUMBERS

The report includes socially, environmentally and business

responsible projects of Telenor d.o.o. or Telenor Foundation

implemented in 2018.

Photos published in this publication were made during actions

in which Telenor d.o.o. and the Telenor Foundation took part or

downloaded from the archive of Telenor or the archive of its partners.

More details on responsible business operations of Telenor:

www.telenor. rs/sr/o-telenoru/o-nama/drustvena-odgovornost/

Publisher Telenor Telenor

For the publisher Marija Vujanić Milica Begenišić

Editorial Team Marija BušićKristina Mitrović

Associates Rade ĐukićLjerka LisicaDragana Vučetić

Production Fusion Communications Agency

Edited and Adapted byFusion Communications Agency

Contact TelenorOmladinskih brigada 90 11070 Nobi Beogradfondacija@telenor.rs

www.telenor.rs/sr/o-telenoru/o-nama/drustvena-odgovornost/ telenor fondacija

30 Report on Sustainable Business 2018

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