SUSAN NELSON, RPH, BPHARMEEXCELLENCEXCELLENCE ININ C CLINICALLINICAL P PHARMACYHARMACY D DELIVERYELIVERY

Halifax, MA | C: 617.688.2217, H: 781.293.9052 | sknelson@comcast.net

SEEKING CLIN ICAL AND STAFF OPPORTUNIT IES | HOSPITAL , SPECIALTY & INDUSTRY SETTINGS

Insightful, dedicated and flexible licensed pharmacist with 20+ years of comprehensive experience in diverse and demanding healthcare settings. Offers proven PharmD equivalent skills in pharmacovigilance, pharmacokinetics, patient/staff education, medication therapy management and drug utilization reviews, with particular expertise in LTC, home infusion and hospice/end-of-life care. Highly empathetic and well-informed patient counselor/healthcare provider liaison with deep product and compounding knowledge, and a genuine passion for the multi-faceted aspects of impactful pharmacy care. Works exceptionally well in situations requiring high levels of accountability, sensitivity, and proficiency.

SELECTED CORE COMPETENCIES High Volume Clinical & Retail Pharmacy

Services DURs & Disease State Management Pharmacy Process & Policy

Development Pharmacokinetics & Pharmacotherapy MTM Services & Specialty Care Compounding & IV Admixtures Expert Medical/Pharmacy Software

Optimization Staff Scheduling, Training & Leadership

SKILLS SUMMARY Stays current with evolving national standards of care,

particularly clinical advancements for patients with complex or unique healthcare needs.

Exceptional relationship development and patient counseling skills: Recipient of several awards and commendations for outstanding provision of services with uncommon care and concern.

Loyal team player and motivating leader with meticulous organizational skills; adheres to the strictest levels of local, state and federal compliance and to the highest ethical standards of pharmacy service delivery.

CAREER OVERVIEW .

CLINICAL PHARMACIST: HOME INFUSION & HOSPICE | SOUTHCOAST HEALTH SYSTEMS, FAIRHAVEN, MA | 2012 - 2016Serving the home care needs of the Southcoast Visiting Nurse Association (VNA) for both their hospice and infusion patients.

Working with a team of 16 professionals, delivered the highest possible standards of clinical care, education and support, within all USP 797 guidelines, with a particular focus on customized medication therapy management for patients with complex infusion needs; outpatient/ambulatory adult TPN, vancomycin and aminoglycoside therapies, IVIG, SCIG, Remicade, Lumizyme, and catheter care. Provided DURs/evaluations, dosing instructions and clinical support for the nursing staff for pain management medications and compounded, sterile intravenous products, in addition to expert input regarding self-monitoring, lab monitoring where necessary, and medication adherence.

Maintained all best practice process and workflow SOPs, attended bi-weekly Inter-Disciplinary Team hospice meetings, and supported the training of nursing and pharmacy staff on the correct and safe use of home infusion products and machines, as well as specialty/chemotherapy medications for the Southcoast Cancer Center.

Managed all medications for 260+ home infusion and hospice patients, in addition to supervision of daily pharmacy operations, insurance verification and billing, and strict monitoring of all medication delivery schedules.

Personally arranged special delivery mechanisms and medications for hospice patients who required alterative delivery solutions to guarantee their comfort levels at home, and in the case of young, terminally ill mother, to allow her to travel for a last family trip to Florida with her children.

Facilitated the delivery of compassionate and dignified end-of-life care for patients who wished to remain in their own homes, and ensured highly effective symptom management across a variety of terminal illnesses.

Susan Nelson, RPh sknelson@comcast.net

Supported positive outcomes for medically complex patients; consistently focused on the common goal of achieving individualized, functional healthcare goals in the most cost effective manner possible.

Worked with treating physicians and other healthcare professionals concerning comprehensive patient care, and any related prior or resultant medical issues.

Conducted thorough medication reconciliations for every patient to address possible adverse reactions, and potential interaction issues with OTC and other prescription medications.

Always exceeded expectations, particularly during challenging or difficult interactions; ensured every patient and healthcare professional was treated with consideration and empathy, regardless of circumstances.

PHARMACY MANAGER | APOTHECARE OF PLYMOUTH & SOUTH SHORE, MA | 2005 - 2012Independently owned long term care & compounding specialists focused on providing the highest quality pharmaceutical care; one of the area’s largest

pharmacy providers for residential programs, assisted living communities, and hospice.

Displayed exceptional multi-tasking and leadership skills in a culture that strives to provide personalized care for all clients, with a strong emphasis on long-term relationship building. Managed and verified pharmacy transactions for a diverse customer base, ensuring accurate control and accountability for all medications. Provided actionable and motivating feedback to the pharmacy personnel for opportunities for improvement in workflow procedures, and adherence to company mission and values. Served as a confident mentor and trainer, with a proven track record of delivering advanced patient care services across LTC, assisted living and hospice settings. Drove policy and procedural improvements forward via astute and accurate information delivery, and consistent monitoring of KPIs and pharmacy/patient outcomes.

Managed 10 staff (pharmacists, technicians and drivers) at the Plymouth location, and approximately 55 staff at the larger South Shore location, serving an aggregate of 290+ group homes, assisted living facilities, hospices, and state agencies.

Held accountability for all CII inventory and control (designed a new system to accurately track controlled meds), staff scheduling, pharmacy operations, training and mentoring of new and existing personnel, driver delivery schedules, regulatory compliance, workflow optimization, and customer care, in addition to serving as preceptor to rotating pharmacy students.

Oversaw the preparation of group home packaging and medication compliance sheets , inspections for MAPS compliance, and ensured AL facilities had packaging that met and/or exceeded their standards of care.

Medisca and PCCA-trained to deliver superior sterile and non-sterile compounding services for public, LTC and hospice patients (including HRT formulations, veterinary and pediatric compounds).

Coordinated with Senior Whole Health to improve medication adherence packaging for all patients across both locations, and to increase pharmacy interventions for formulary selections.

Worked daily to identify and resolve drug therapy incompatibilities and optimize outcomes; addressed medication misuse particularly in the area of pain prevention/management, inappropriate/ineffective dosing, and other pertinent issues that could reduce and/or prevent hospitalizations and ER visits.

Provided meticulous MTM and DUR services to patients who were often nervous about their medication regimens; explained all dosage techniques and potential side effects with care and patience, created specialized medication packs to reduce risk of non-compliance, and was always available for follow-up questions and concerns.

ADDIT IONAL PROFESSIONAL EXPERIENCE & EARLIER CAREER

BROOKS PHARMACY, ROCKLAND, NORWELL & WEYMOUTH, MA | PHARMACY MANAGER, STAFF PHARMACIST | 1994 - 2005 Worked very successfully in high volume retail locations to ensure excellence across the delivery of

all Rx orders, supervision of pharmacy technicians, and astute management of daily pharmacy operations.

Oversaw business development, marketing/community outreach programs, and OTC product sales, in addition to consistent monitoring and optimization of the pharmacy budget, identification of cost

Susan Nelson, RPh sknelson@comcast.net

reduction opportunities, and astute financial analysis. Utilized ongoing critical decision-making skills, making sound economic choices in terms of the

most effective and least expensive choices for customers. Proactively resolved formulary and billing problems to avoid unnecessary complications for both the

pharmacy and patients.

EDUCATION | L ICENSURES | CERTIF ICATIONS

Bachelor of Science, Pharmacy | Massachusetts College of Pharmacy, BostonLicensed to Practice Pharmacy | State of Massachusetts

Certifications | Medication Therapy Management; American Pharmacists Association (APhA)Software/Technical Proficiencies | CPR+, Meditech, QS/1, Microsoft Office Suite

References | Numerous professional and personal recommendations available upon request

“Susan always goes above and beyond to provide the home infusion/hospice patients with fantastic pharmaceutical care, follow-up documentation and monitoring.” - Donna Raymond, Southcoast Health

Susan Nelson, RPh sknelson@comcast.net