supply chain strategy - the logistics of supply chain management

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  • 8/20/2019 Supply Chain Strategy - The Logistics of Supply Chain Management

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      الرح  ا الرحمن  بس

    Dr/ Ahmed M. Yousry Ragab

    A o!!"#er 

    $%oba% &a'" 'harma#eu("#a% '%a&(

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    ). *ro+e#( "&"("a("o&,

    ).) De-e%o'"&g (he bus"&ess #ase,

    ua%"!"#a("o& "s a& esse&("a% 'ar( o! a 'harma#eu("#a% ma&u!a#(urers ua%"(y assurae sys(em0"( shou%d demo&s(ra(e (ha( !a#"%"("es are su"(ab%e !or (he"r "&(e&ded use a&d shou%d a%soguara&(ee (ha( (he med"#"&a% 'rodu#(s are o! a& a''ro'r"a(e ua%"(y. ua%"!"#a("o& "s (hus a

    bas"# !a#(or !or drug 'rodu#( sa!e(y.1ur #om'a&y2 a 'harma#eu("#a% ma&u!a#(ur"&g '%a&( "s "&(e&d"&g (o buy a &e3 (ab%e(

    #om'ress"o& ma#h"&e (o "rease (he #a'a#"(y o! (he so%"d dosage !orms ma&u!a#(ur"&gde'ar(me&( as (hese dosage !orms 3ere !ou&d (o be (he mos( 'ro!"(ab%e a&d des"rab%e 3"(h"&(he b"gger mar4e( s%"#e.

     As $M* 5good ma&u!a#(ur"&g 'ra#("#e6 reu"reme&(s are %eg"s%a("-e (o our #om'a&y !or our'rodu#(s (o be 7DA a''ro-ed a&d (hus be ab%e (o be e8'or(ed (o h"gh%y 'harma#eu("#a%'rodu#(s #o&sum"&g mar4e(s2 ua%"!"#a("o& o! eu"'me&( mus( be do&e as s(a(ed "& #ha'(er9.9: o! (he $M* gu"de %"&e s(a(es2 ma&u!a#(ur"&g eu"'me&(s shou%d be des"g&ed2 %o#a(eda&d ma"&(a"&ed (o su"( "(s "&(e&ded 'ur'ose. A&&e8 ;< (o (he => $M* gu"de%"&e s'e#"!"esho3 (h"s reu"reme&( mus( be "m'%eme&(ed.

    • ?de&("!y"&g (he bus"&ess o''or(u&"(y,@hree o! our ma+or (ab%e( 'rodu#(s ha-e bee& 7DA a''ro-ed !o%%o3"&g (he =uro'ea& =M=A

    a''ro-a%.e ha-e a grea( #hae (o e8'or( a grea( &umber o! ba(#hes year%y (o (he >BA a&d (he

    =uro'ea& 'harma#eu("#a% mar4e( a#h"e-"&g good sa%es a&d reaso&ab%e 'ro!"(2 (oge(her 3"(h(he %o#a% mar4e(.

    @he #a'a#"(y o! our so%"d dosage !orms ma&u!a#(ur"&g de'ar(me&( 3"%% &o( be ab%e (o sa("s!y (he&e3 reu"reme&( o! 'rodu#("o& so (o' ma&ageme&( ha-e de#"ded (o buy a &e3 (ab%e(#om'ress"o& ma#h"&e.

    Ce!ore buy"&g (he (ab%e( #om'ress"o& ma#h"&e (he ua%"(y assurae de'ar(me&( ma&ager"&!ormed (he 'rodu#("o& ma&ager (ha( su#h s(e' &eeds (o 'ass (hrough a%% (he s(ages o!ua%"!"#a("o& as s(a(ed "& (he $M* ma&ua% a&d "& (he 7DA a&d =M=A reu"reme&(s ma&ua%s.

    ua%"!"#a("o& 'ro#edure #o&s"s(s o! : s(e's,  Des"g& ua%"!"#a("o& D  ?&s(a%%a("o& ua%"!"#a("o& ?  1'era("o& ua%"!"#a("o& 1  *er!ormae ua%"!"#a("o& **rodu#("o& ma&ager "&!ormed (he A de'ar(me&( ma&ager a&d (he #ha"rma& (ha( (he &e3

    (ab%e( #om'ress"o& ma#h"&e "s &eeded (o s(ar( 'rodu#("o& 3"(h"& 9 mo&(hs ma8"ma%%y s(ar("&g!rom (he ;s( o! A'r"% )E (o sa("s!y (he mar4e( &eeds2 !u%!"%% (he ass"g&ed #o&(ra#(s a&d &o( (o!a#e 'e&a%("es

     Assess"&g (he a-a"%ab%e o'("o&s,@he a-a"%ab%e o'("o&s !or ua%"!y"&g (he (ab%e( #om'ress"o& ma#h"&e "s (o,;F 1u(sour#"&g (he ua%"!y"&g 'ro#ess (o a& e8(er&a% #om'a&y.)F Do"&g (he ua%"!"#a("o& us"&g #om'a&ys 'erso&&e%2 body o! 4&o3%edge2 e8'er"ee2

    4&o3ho3 a&d ("me.

     

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    ua&("!y"&g (he be&e!"(s,

    @he be&e!"(s (ha( may be der"-ed !rom (he r"gh( a&d #om'%e(e ua%"!"#a("o& o! (he &e3 (ab%e(#om'ress"o& ma#h"&e,

    @ab%e ).; Cus"&ess be&e!"(s

    Ce&e!"( Ga(egory Ce&e!"( des#r"'("o& Ce&e!"( Ha%ue

    7"&a"a%

    Ie3 re-e&ue ge&era(ed Abou( J K=s

    year%y

    Redu#e %osses due (o mod"!"#a("o&sa!(er "&s(a%%a("o& I/A

    ?reased 'ro!"( marg"& Abou( ;

  • 8/20/2019 Supply Chain Strategy - The Logistics of Supply Chain Management

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    • 7ore#as("&g (he #os(s,

    @he #os(s 3"%% a#(ua%%y d"!!ers !rom (he (o%% a&d (he !u%% ma&u!a#(ur"&g o! (he e!!er-es#e&('rodu#(s.

    @h"s 3"%% be des#r"bed as !o%%o3s.

    @ab%e ).) Cus"&ess #os(s

    7u%% 'ro+e#( Gos(s=8'e&ses

    (y'e

    'eo'%e sa%ar"es

    e 3"%% &o( ha-e a&y !u%% ("mers

    "& (h"s 'ro+e#(2 a%% (he 'ro+e#((eam members 3"%% be 'ar(

    ("mers 3"(h ass"g&ed (as4s (o'er!orm2 (he o-era%% hours #os(

    o! a%% (he (eam2 ma&ager2re-"e3 grou' 3"%% be o! abou(

    ; K=s

    1*=

    *hys"#a% *ro+e#( o!!"#e 1-era%% #os( o!

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    @he (o' ma&ageme&( ordered (ha( (he !u%% "m'%eme&(a("o& o! ua%"!"#a("o& by (he #om'a&"es o3&

    'erso&&e% "s more !eas"b%e (ha& (he ou(sour#"&g as (he de%"-erab%es #a& be more #o&(ro%%ed.

     Assess"&g !eas"b"%"(y, A !eas"b"%"(y s(ud"es may &eed (o be u&der(a4e& (o "de&("!y (he %"4e%"hood o! ea#h so%u("o&

    sa("s!y"&g (he bus"&ess 'rob%em or (he o''or(u&"(y.@ab%e ).9 Bo%u("o& !eas"b"%"(y

    Bo%u("o&#om'o&e&(

    7eas"b"%"(yra("&g

    me(hod o! !eas"b"%"(y

    Ie3(e#h&o%ogy

    E

    Cy re-"e3"&g a%% mode%s 3"(h a%% (he &e3 (e#h&o%og"es o&(he "&(er&e(2 as4"&g #om'a&"es (o 'ro-"de us 3"(h

    #om'%e(e des#r"'("o& o! (he !ea(ures 'ro-"ded "& (he#om'ress"o& ma#h"&es.

    &e3'eo'%e

    EIo &e3 'eo'%e 3ere re#ru"(ed or de'e&ded u'o& as 3euse a%ready re#ru"(ed s(a!! ha-"&g (he 4&o3%edge (ha( 3e

    &eed.

    Ie3'ro#ess

    O7e3 &e3 'ro#esses 3"%% o##ur due (o (he %"((%e d"!!erees(ha( 3"%% o##ur be(3ee& (h"s ua%"!"#a("o& 'ro#ess a&d (he%as( ua%"!"#a("o& do&e (o (he o%d #om'ress"o& ma#h"&e.

    Ie3asse(s

    O Iorma% a&d 3"(h"& budge( %"m"(s as &o &e3 asse(s &eededou( o! (he 'ro+e#( o!!"#e &eeds.

    ?de&("!y"&g (he r"s4s,Bummar"N"&g (he mos( a''are&( r"s4s asso#"a(ed 3"(h (he ado'("o& o! ea#h so%u("o&.

    @ab%e ).: Cus"&ess r"s4s

    R"s4 des#r"'("o&R"s4

    %"4e%"hoodR"s4

    "m'a#( A#("o& reu"red (o m"("ga(e (he r"s4s

    ?&ab"%"(y (o re#ru"(s4"%%ed resour#es

    Ko3 P"ghGom'%e(e (he reu"red s(a!! members

    a&d (ra"&"&g

    7a"%ure (o #hoosereaso&ab%e ma#h"&e

    %o3 P"gh@horough mar4e( a&a%ys"s/#o%%e#("o& o! 

    user reu"reme&(s

    7a"%ure (o 'ro-"de#om'%e(e des"g&

    ua%"!"#a("o&sh"gh %o3

     A&a%ys"s o! (he o%d #om'ress"o&ma#h"&e a&d add"&g (he !ea(ures you

    &eed (o be 'rese&( a&d (he"m'er!e#("o&s &eeded (o be abse&(

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    Bo%u("o& ra&4"&g,@ab%e ).: Bo%u("o& Ra&4"&g

     Assessme&(#r"(er"a

    Bo%u("o&; 5!u%%ma&u!a#(ur"&g6

    Bo%u("o& )5@o%% ma&u!a#(ur"&g6

    Gos(s 

    'eo'%e Q J

    *hys"#a% < <

    1rga&"Na("o&a% E Q

    Ce&e!"(s 

    "reasedre-e&ue

    E E

    Redu#ede8'e&d"(ure

    J E

    ?m'ro-ed e!!"#a#y E <

    =&haed ua%"(y E Q

    R?BB

    Resour#es Q O

    (e#h&o%ogy Q Qorga&"Na("o&a% < O

    @o(a% s#ore J; QE

    @he (ab%e sho3s (ha( (he re#omme&ded so%u("o& 3"%% be (he "m'%eme&(a("o& o! (he ua%"!"#a("o&by (he #om'a&"es o3& e!!or(s.

    Do#ume&("&g (he "ssues,@ab%e ).< Cus"&ess "ssues

    ?ssue des#r"'("o&"ssue

    'r"or"(y

     A#("o& reu"red (o reso%-e (he "ssue

    Reu"red #a'"(a% e8'e&d"(ure!u&ds ha-e &o( bee& budge(ed

    h"gh Reues( !or a''ro-a%

    ua%"!"#a("o& 'ro#edures "& (he$M* ma&ua% are &o( e&ough

    %o3Reues( !or more de(a"%ed 'ro#edures

    !rom (he 7DA a&d (he =M=A

    Io( e&ough e8'er"ee 3"(h"&our m"d%"&e 'erso&&e%

    med"um As4 (he ad-"#e o! (he h"gher ma&ageme&( %"&e 'erso&&e%

    More ("me "s &eeded (o 'er!orm#om'%e(eFs(e's ua%"!"#a("o&

    %o3More ("me "s as4ed !rom (he 'ro+e#(

    s'o&sor 

    K"s( o! assum'("o&,;. @here 3"%% be &o #ha&ge "& (he $M* reu"reme&(s.

    ). @here 3"%% be &o #ha&ge "& (he 7DA reu"reme&(s.

    9. @here 3"%% be &o #ha&ge "& (he =M=A reu"reme&(s.

    :. @here 3"%% be s(ab"%"(y "& (he 'ur#has"&g2 ua%"(y assurae a&d e&g"&eer"&g

    de'ar(me&(.

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    ).9 >&der (a4"&g (he !eas"b"%"(y s(ud"es,

    @hrough u&der(a4"&g a de(a"%ed assessme&( o! a #urre&( bus"&ess 'rob%em or o''or(u&"(y,

    @ab%e ).J Cus"&ess reu"reme&(s

    Cus"&ess o''or(u&"(y *ro+e#( reu"reme&(

    Des"g&2 "&s(a%%2 o'era(e2measure (he 'er!ormae o! a&e3 #om'ress"o& ma#h"&e "&#o&!ormae 3"(h (he $M*ma&ua%2 (he 7DA reu"reme&(s2(he =M=A reu"reme&(s

    • Gom'%e(e a&d !u%%y do#ume&( des"g& ua%"!"#a("o&

    • Gom'%e(e a&d !u%%y do#ume&( "&s(a%%a("o&

    ua%"!"#a("o&

    • Gom'%e(e a&d !u%%y do#ume&( o'era("o&a%

    ua%"!"#a("o&• Gom'%e(e a&d !u%%y do#ume&( 'er!ormae

    ua%"!"#a("o&

    ?de&("!y"&g (he so%u("o& r"s4s,K"s("&g (he a''are&( r"s4s asso#"a(ed 3"(h (he "m'%eme&(a("o& o! ea#h so%u("o&.

    @ab%e ).O Bo%u("o& r"s4s

    R"s4 des#r"'("o&R"s4

    %"4e%"hoodR"s4

    "m'a#( A#("o& reu"red (o m"("ga(e (he r"s4s

    7ea(ures a&d o'("o&sare ma&y a&d 3e#a&&o( #%ear%y de!"&e3ha( e8a#(%y 3e do

    &eed

    Ko3 %o3De!"&e 're#"se%y (he ma"& a&d

    'r"mary !ea(ures &eeded

    @he 7DA reu"reme&(sde!"&e #er(a"& ua%"("es

    a&d o'("o&s (ha( 3e#a&&o( a!!ord

    Med"um h"gh

    De!"&e 're#"se%y (he budge( o!!ered(o buy (he #om'ress"o& ma#h"&e o&

    bas"s o! (he !u(ure re-e&uese8'e#(ed

    >'o& #om'%e("&go'era("o&a%

    ua%"!"#a("o&2 (he 3or4'rodu#ed "s&( mee("&g

    (he goa%s

    %o3 P"gh

    Re-"e3 (he goa%s u &eed 3"(h (hema&u!a#(ur"&g a&d (he Ra&dD

    de'ar(me&(2 'er!orm !a#(orya##e'(ae (es( a( (he

    ma&u!a#(urers 'rem"ses.

    >'o& #om'%e("&g (he'er!ormae

    ua%"!"#a("o& "( "sd"s#o-ered (ha( (he

    'rem"ses "& (hema&u!a#(ur"&g roomare &o( e&ough or 

    s(ab%e

    h"gh h"gh

    Re-"e3 (he 'rem"ses &eeded by (hema#h"&e !rom (he s(ar( o! (he'ur#has"&g s(age a&d (hese

    'rem"ses mus( be #om'%e(ed by (he("me (he ma#h"&e 'ar(s rea#h (he

    !a#(ory.

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    s"(e 3ere &o(e&ough/#om'%e(e/r"gh(

    med"um %o3

    @he ma&u!a#(ur"&g #om'a&y "sas4ed (o se&d a so!( #o'y o! (he

    do#ume&(s -"a (he ma"% be!ore (hehard #o'y (o re-"e3 (hem by (he

    ua%"(y de'ar(me&( a&d (hee&g"&eer"&g de'ar(me&( be!ore

    a##e'("&g (hem or as4"&g !or mod"!"#a("o&s

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    *r"or"("N"&g (he so%u("o& r"s4s,

    R"s4 des#r"'("o&R"s4

    %"4e%"hoodR"s4

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    'rem"ses "& (hema&u!a#(ur"&g room are&o( e&ough or s(ab%e

    h"gh h"gh

    Re-"e3 (he 'rem"ses &eeded by (hema#h"&e !rom (he s(ar( o! (he 'ur#has"&g

    s(age a&d (hese 'rem"ses mus( be

    #om'%e(ed by (he ("me (he ma#h"&e 'ar(srea#h (he !a#(ory.

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    a&d o'("o&s (ha( 3e#a&&o( a!!ord

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    buy (he #om'ress"o& ma#h"&e o& bas"so! (he !u(ure re-e&ues e8'e#(ed

    >'o& #om'%e("&go'era("o&a% ua%"!"#a("o&2(he 3or4 'rodu#ed "s&(

    mee("&g (he goa%s

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    de'ar(me&(2 'er!orm !a#(ory a##e'(ae(es( a( (he ma&u!a#(urers 'rem"ses.

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    3ere &o(e&ough/#om'%e(e/r"gh(

    med"um %o3

    @he ma&u!a#(ur"&g #om'a&y "s as4ed (ose&d a so!( #o'y o! (he do#ume&(s -"a(he ma"% be!ore (he hard #o'y (o re-"e3(hem by (he ua%"(y de'ar(me&( a&d (he

    e&g"&eer"&g de'ar(me&( be!orea##e'("&g (hem or as4"&g !or 

    mod"!"#a("o&s

    7ea(ures a&d o'("o&s arema&y a&d 3e #a&&o(#%ear%y de!"&e 3ha(e8a#(%y 3e do &eed

    Ko3 %o3De!"&e 're#"se%y (he ma"& a&d 'r"mary

    !ea(ures &eeded

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    Bo%u("o& !eas"b"%"(y,

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     A'r"% )E ("%% (he e&d o! Su&e )E.

     

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    B#o'e,

    @he 'ro+e#( "s (o s(ar( a( A'r"% )E a&d e&ds a( Su&e )E.

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    *er!ormae da(a, %"s( o! 'rodu#(s5s'e#"!"#a("o&2 "& 'ar("#u%ar 

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    ("mes

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    do#ume&(a("o& o! a%%(he @es(s do&e (o#o&!"rm a##e'(aea!(er de%"-ery (o (he'harma#eu("#a%

    ma&u!a#(ur"&g '%a&(

    ;s(

    *er!orm ?   • ?m'%eme&(a("o& o!

    (he des"g&

    ua%"!"#a("o&

    reu"reme&(s 3he&

    assemb%"&g (he !a#"%"(y

    "s do#ume&(ed "& ?

    • H"sua% e8am"&a("o&

    "s do&e (o (he

    de%"-ered #om'o&e&(s(o e&sure !au%( !ree

    3or4ma&sh"'2 #orre#(

    assemb%y2 #orre#(

    ;s(

    )&d

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    se(u'2 #orre#(

    "m'%eme&(a("o& o! a%%

    u("%"(y #o&&e#("o&s a&d

    #o&&e#("o& 3"(h

    u's(ream a&d

    do3&s(ream

    ma#h"&es

    •  A%% de-"a("o&s dur"&g

    "&s(a%%a("o& "s

    do#ume&(ed (o be

    assessed !or (he &eed

    o! a de!e#( %"s( 3"(h

    res'o&s"b"%"("es a&d

    dead%"&es2 (he resu%(s

    are (he& %"s(ed "& a

    !"&a% re'or( a&d

    #om'rehe&s"-e%y

    #he#4ed oe aga"&

    9rd

    *er!orm 1   • Me(hod o! (es("&g

    a&d a##e'(ae

    #r"(er"a mus( be

    de!"&ed 'r"or (o s(ar(

    • *ra#("#a% (es(s

    are do&e (o

    #he#4 ea#h!u("o& "& de(a"%

    • ?m'%eme&(a("o&

    o! d"s"&!e#(a&(s

    a&d ma"&(e&ae

    3or4 shou%d be

    #he#4ed a( (h"s

    s(age

    ;s(

    )&d

    9rd

    *er!orm *   • Resu%(s o! (he !"rs(

    '"%o( ba(#h o! (he

    'rodu#( A aga"&s( (he

    ba(#h re#ord

    • Resu%(s o! (he !"rs(

    '"%o( ba(#h o! (he

    'rodu#( C aga"&s( (he

    ba(#h re#ord

    • Resu%(s o! (he !"rs(

    '"%o( ba(#h o! (he'rodu#( G aga"&s( (he

    ba(#h re#ord

    ;s(

    )&d

    9rd

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    *ro+e#( e!!or(s,

    @ab%e 9.< *ro+e#( e!!or(

    @as4 =!!or(s

    • ?&-o%-"&g d"!!ere&( areas o! (he

    #om'a&y (o 'rodu#e "&!orma%

    reu"reme&( 'ro!"%e o! (he &e3 !a#"%"(y

    • Des#r"be reu"reme&(s 2 'ro#ess2

    'rodu#( #a'a#"(y

    • Des#r"be (he agreeme&( 3"(h (he

    #o&(ra#( a##e'(or regard"&g

    "m'%eme&(a("o& a&d ha&d%"&g

    • Des#r"be (he reu"reme&(s o! (he

    #o&(ra#( g"-er !or (he s#o'e o! su''%y

    a&d ser-"#e

    @ra&s!er reu"reme&( 'ro!"%e "&(ouser reu"reme&(s

    • ua%"!y a&d (es( user reu"reme&(s

    • @horough mar4e( a&a%ys"s "s do&e

    (o 4&o3 3ha( o!!ers are a-a"%ab%e

    • *er!orm"&g su''%"er ua%"!"#a("o&

    • >ser reu"reme&(s are d"s'a(#hed

    (o su"(ab%e su''%"er  

    • Bu''%"er #om'"%e (e#h&"#a%

    s'e#"!"#a("o& o& (he bas"s o! (he usedreu"reme&(s a&d !or3ard (h"s (o (he'ros'e#("-e #us(omer

    @he& (hese @e#h&"#a% s'e#"!"#a("o&s are

    #om'ared 3"(h (he user reu"reme&(s

    a&d (he $M* reu"reme&(s. ?! (he

    (e#h&"#a% s'e#"!"#a("o& #orres'o&ds 3"(h

    (he user reu"reme&(s0

    • !a#(ory a##e'(ae (es( "s do&e (o

    ma4e sure (ha( (he user reu"reme&(s

    are #om'"%ed 3"(h a( (he ma&u!a#(urers

    'rem"ses

    • re-"e3 (he do#ume&(a("o& o! (he

    des"g& 'hase

    • *ur#hase #o&(ra#( "s #o%uded

    • < hours

    • 9 hours

    • ) hours

    • 9 hours

    • 9 hours

    • < days

    • : hours

    • ; day

    • 9 days

    • ) days

    • ; day

    • J days

    • ) days

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    • Gom'%e("o& a&d do#ume&(a("o& o! a%%

    (he @es(s do&e (o #o&!"rm a##e'(aea!(er de%"-ery (o (he 'harma#eu("#a%ma&u!a#(ur"&g '%a&(

    9 days

    • ?m'%eme&(a("o& o! (he des"g&

    ua%"!"#a("o& reu"reme&(s 3he&

    assemb%"&g (he !a#"%"(y "s do#ume&(ed "&?

    • H"sua% e8am"&a("o& "s do&e (o (he

    de%"-ered #om'o&e&(s (o e&sure !au%(

    !ree 3or4ma&sh"'2 #orre#( assemb%y2

    #orre#( se(u'2 #orre#( "m'%eme&(a("o& o!

    a%% u("%"(y #o&&e#("o&s a&d #o&&e#("o&

    3"(h u's(ream a&d do3&s(ream

    ma#h"&es

    •  A%% de-"a("o&s dur"&g "&s(a%%a("o& "sdo#ume&(ed (o be assessed !or (he &eed

    o! a de!e#( %"s( 3"(h res'o&s"b"%"("es a&d

    dead%"&es2 (he resu%(s are (he& %"s(ed "& a

    !"&a% re'or( a&d #om'rehe&s"-e%y

    #he#4ed oe aga"&

    • 9 days

    • : hours

    • 9 days

    • Me(hod o! (es("&g a&d a##e'(ae

    #r"(er"a mus( be de!"&ed 'r"or (o s(ar(

    • *ra#("#a% (es(s are do&e (o #he#4

    ea#h !u("o& "& de(a"%

    • ?m'%eme&(a("o& o! d"s"&!e#(a&(s a&d

    ma"&(e&ae 3or4 shou%d be #he#4ed a(

    (h"s s(age

    • ; day

    • 9 days

    • ; day

    • Resu%(s o! (he !"rs( '"%o( ba(#h o! (he

    'rodu#( A aga"&s( (he ba(#h re#ord

    • Resu%(s o! (he !"rs( '"%o( ba(#h o! (he

    'rodu#( C aga"&s( (he ba(#h re#ord

    • Resu%(s o! (he !"rs( '"%o( ba(#h o! (he

    'rodu#( G aga"&s( (he ba(#h re#ord

    • ; day

    • ; day

    • ; day

    *ro+e#( resour#es.

    @ab%e 9.Q *ro+e#( resour#es

    @as4 Resour#es 'os"("o&• ?&-o%-"&g d"!!ere&( areas o! (he

    #om'a&y (o 'rodu#e "&!orma%

    A ma&ager a&d A su'er-"sor 

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    reu"reme&( 'ro!"%e o! (he &e3 !a#"%"(y

    • Des#r"be reu"reme&(s 2 'ro#ess2

    'rodu#( #a'a#"(y

    • Des#r"be (he agreeme&( 3"(h (he

    #o&(ra#( a##e'(or regard"&g

    "m'%eme&(a("o& a&d ha&d%"&g

    • Des#r"be (he reu"reme&(s o! (he

    #o&(ra#( g"-er !or (he s#o'e o! su''%y a&d

    ser-"#e

    • @ra&s!er reu"reme&( 'ro!"%e "&(o user

    reu"reme&(s

    •ua%"!y a&d (es( user reu"reme&(s

    • @horough mar4e( a&a%ys"s "s do&e (o

    4&o3 3ha( o!!ers are a-a"%ab%e

    • *er!orm"&g su''%"er ua%"!"#a("o&

    • >ser reu"reme&(s are d"s'a(#hed (o

    su"(ab%e su''%"er  

    • Bu''%"er #om'"%e (e#h&"#a%

    s'e#"!"#a("o& o& (he bas"s o! (he usedreu"reme&(s a&d !or3ard (h"s (o (he'ros'e#("-e #us(omer

    @he& (hese @e#h&"#a% s'e#"!"#a("o&s are

    #om'ared 3"(h (he user reu"reme&(s a&d

    (he $M* reu"reme&(s. ?! (he (e#h&"#a%

    s'e#"!"#a("o& #orres'o&ds 3"(h (he user

    reu"reme&(s0

    • !a#(ory a##e'(ae (es( "s do&e (o

    ma4e sure (ha( (he user reu"reme&(s are

    #om'"%ed 3"(h a( (he ma&u!a#(urers

    'rem"ses

    re-"e3 (he do#ume&(a("o& o! (hedes"g& 'hase

    A su'er-"sor 

    *rodu#("o& su'er-"sor2 e&g"&eer"&gsu'er-"sor2 'ur#has"&g se#("o& head

    *ur#has"&g se#("o& head

    A su'er-"sor 

    A su'er-"sor2 e&g"&eer"&g su'er-"sor2'rodu#("o& su'er-"sor 

    *ur#has"&g se#("o& head

    *ur#has"&g se#("o& head

    *ur#has"&g se#("o& head

    Bu''%"er (o 'ur#has"&g (o A su'er-"sor2'rodu#("o& su'er-"sor2 e&g"&eer"&g su'er-"sor 

    *rodu#("o& su'er-"sor2 e&g"&eer"&gsu'er-"sor2 A su'er-"sor 

    A su'er-"sor2 A ma&ager 

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    • *ur#hase #o&(ra#( "s #o%uded

    *ur#has"&g se#("o& head

    • Gom'%e("o& a&d do#ume&(a("o& o! a%% (he

    @es(s do&e (o #o&!"rm a##e'(ae a!(erde%"-ery (o (he 'harma#eu("#a%ma&u!a#(ur"&g '%a&(

    A su'er-"sor *rodu#("o& su'er-"sor =&g"&eer"&g su'er-"sor 

    • ?m'%eme&(a("o& o! (he des"g&

    ua%"!"#a("o& reu"reme&(s 3he&assemb%"&g (he !a#"%"(y "s do#ume&(ed "&

    ?

    • H"sua% e8am"&a("o& "s do&e (o (he

    de%"-ered #om'o&e&(s (o e&sure !au%( !ree

    3or4ma&sh"'2 #orre#( assemb%y2 #orre#(

    se(u'2 #orre#( "m'%eme&(a("o& o! a%% u("%"(y

    #o&&e#("o&s a&d #o&&e#("o& 3"(h

    u's(ream a&d do3&s(ream ma#h"&es

    •  A%% de-"a("o&s dur"&g "&s(a%%a("o& "s

    do#ume&(ed (o be assessed !or (he &eed

    o! a de!e#( %"s( 3"(h res'o&s"b"%"("es a&d

    dead%"&es2 (he resu%(s are (he& %"s(ed "& a

    !"&a% re'or( a&d #om'rehe&s"-e%y #he#4ed

    oe aga"&

    =&g"&eer"&g su'er-"sor2 'rodu#("o&

    su'er-"sor2 A su'er-"sor 

    A su'er-"sor2 e&g"&eer"&g su'er-"sor 

    A su'er-"sor 

    Me(hod o! (es("&g a&d a##e'(ae#r"(er"a mus( be de!"&ed 'r"or (o s(ar(

    • *ra#("#a% (es(s are do&e (o #he#4 ea#h

    !u("o& "& de(a"%

    • ?m'%eme&(a("o& o! d"s"&!e#(a&(s a&d

    ma"&(e&ae 3or4 shou%d be #he#4ed a(

    (h"s s(age

    *rodu#("o& su'er-"sor2 A su'er-"sor 

    *rodu#("o& su'er-"sor2 A su'er-"sor2e&g"&eer"&g su'er-"sor 

    *rodu#("o& su'er-"sor2 A su'er-"sor 

    • Resu%(s o! (he !"rs( '"%o( ba(#h o! (he

    'rodu#( A aga"&s( (he ba(#h re#ord

    • Resu%(s o! (he !"rs( '"%o( ba(#h o! (he

    'rodu#( C aga"&s( (he ba(#h re#ord

    • Resu%(s o! (he !"rs( '"%o( ba(#h o! (he

    'rodu#( G aga"&s( (he ba(#h re#ord

    *rodu#("o& su'er-"sor2 A su'er-"sor 

    *rodu#("o& su'er-"sor2 A su'er-"sor 

    *rodu#("o& su'er-"sor2 A su'er-"sor 

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    *ro+e#( de'e&de"es,

    @ab%e 9.J *ro+e#( de'e&de"es

     A#("-"(y De'e&d o& De'e&dey (y'e

    Gom'%e("o& o! userreu"reme&(s s'e#"!"#a("o&s5>RB6

    Reu"s"("o& o! userreu"reme&(s

    =&d (o s(ar(

    Ghoos"&g (he bes( o!!er !rom(he bes( su''%"er 

    Gom'%e("o& o! userreu"reme&(s

    =&d (o s(ar(

    Gom'%e("o& o! (he 7a#(ory A##e'(ae @es(s 57A@6

    *er!orm"&g !eas"b"%"(y s(udy2su''%"er ua%"!"#a("o&2#om'ar"&g be(3ee& (e#h&"#a%s'e#"!"#a("o&s a&d userreu"reme&(s

    =&d (o s(ar(

    De%"-ery o! (he eu"'me&(s (o(he ma&u!a#(ur"&g '%a&(

    Gom'%e("o& o! 7A@ a&ds"g&"&g #o&(ra#(

    =&d (o s(ar(

    Gom'%e("o& o! B"(e A##e'(ae @es(s 5BA@6

    De%"-ery o! (he eu"'me&(s =&d (o s(ar(

    Gom'%e("o& o! (he "&s(a%%a("o&

    ua%"!"#a("o&

    De%"-ery o! (he eu"'me&(s =&d (o s(ar(

    Gom'%e("o& o! o'era("o&ua%"!"#a("o&

    Gom'%e("o& o! (he "&s(a%%a("o&ua%"!"#a("o&

    =&d (o s(ar(

    Gom'%e("o& o! 'er!ormaeua%"!"#a("o&

    Gom'%e("o& o! o'era("o&ua%"!"#a("o&

    =&d (o s(ar(

     Assum'("o&s,

    @he 'ro+e#( 3"%% &o( #ha&ge "& (he s#o'e.

    @he resour#es "de&("!"ed 3"%% be a-a"%ab%e u'o& reues(

     A''ro-ed !u&d"&g 3"%% be a-a"%ab%e u'o& reues(

    Grea("o& o! (he resour#es *%a&,

    @he %"s( o! resour#es,Puma& resour#es

    =&g"&eer"&g de'ar(me&(,

    =&g"&eer"&g su'er-"sor 

    *ur#has"&g de'ar(me&(,

    *ur#has"&g se#("o& head

    *rodu#("o& De'ar(me&(,

    *rodu#("o& su'er-"sor 

    ua%"(y assurae De'ar(me&(,

    ua%"(y assurae su'er-"sor 

    ua%"(y assurae ma&ager  =u"'me&(s

    'r"&(er 

    %a'(o'

    des4(o'

    ?&(er&e( a##ess 'o"&(

    M"#roso!( 3"&do3s

    M"#roso!( o!!"#e

    Ma(er"a%s

    'a'er 

    "&4

    e%e#(r"#"(y

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    Kabor K"s("&g,

    @ab%e 9.O %abor %"s("&g

    Ro%e IoBummar"Ned

    Res'o&s"b"%"("esBummar"Ned B4"%%s B(ar( da(e =&d da(e

    *ro+e#(ma&ger 

    ; De%"-er"&g (hea''ro-ed so%u("o&s(o mee( (he !u%%reu"reme&(s o!(he #us(omers

    @"me ma&ageme&(2Gos( ma&ageme&(ua%"(y ma&ageme&(*eo'%e ma&ageme&(

    ;s( o! A'r"%)E

    9(h o! Su&)E

    =&g"&eer"&gsu'er-"sor 

    ; *ro-"de (e#h&"#a%su''or(

    ?&s(a%%a("o&e8'er"ee@e#h&"#a% 'rob%emso%-"&g

    ;s( o! A'r"%)E

    9(h o! Su&)E

    *ur#has"&gse#("o& head

    ; *ur#has"&g2su''%"erua%"!"#a("o&2#omm"ss"o&"&g2!eas"b"%"(y s(ud"es

    Gomm"ss"o&"&ge8'er"ee2 !eas"b"%"(ys(udy e8'er"ee

    ;s( o! A'r"%)E

    ;

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    =u"'me&( K"s("&g,

    @ab%e 9.E eu"'me&( %"s("&g

    ?(em Io *ur'ose B'e#"!"#a("o& B(ar( da(e =&d da(e

    *r"&(er a&d'ho(o#o'"er 

    ; @o 'r"&( a&d'ho(o#o'y &eededdo#ume&(s

    h"gh s'eed b%a#4a&d 3h"(e %aser'r"&(er "&(egra(ed3"(h h"gh s'eede#o&om"#a%'ho(o#o'"er 

    ;s( o! A'r"%)E

    9(h o!Su& )E

    %a'(o' ; 7or (he 'ro+e#(ma&ager (o !o%%o3 u'a&d ma&age (he'ro+e#( !rom "&s"dea&d ou(s"de (he o!!"#e

    K"gh( 3e"gh(2 h"ghs'eed 'ro#essor 

    ;s( o! A'r"%)E

    9(h o!Su& )E

    des4(o' ; 7or (he Asu'er-"sor (o ma&age(he da(a a#u"red a&d(o 'rodu#e (hereu"red do#ume&(s.

    P"gh s'eed2 3"(hKGD s#ree&

    ;s( o! A'r"%)E

    9(h o!Su& )E

    ?&(er&e( a##ess'o"&( ; 7or (he 'ur#has"&gsu'er-"sor (o 'er!orm#om'%e(e mar4e(a&a%ys"s a&d (o ge( "&(ou#h 3"(h d"!!ere&(su''%"ers

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    Resour#es s#hedu%e, @ab%e9.;; Resour#es s#hedu%e

     A((a#hed "& a se'ara(e 'a'er 

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    9.: Grea("o& o! (he !"&a"a% '%a&,

    7ore#as( o! (he #os(s,

    K"s("&g (he %abor 3"(h"& (he 'ro+e#( a&d s'e#"!y"&g (he"r u&"( #os(,

    @ab%e 9.;) %abor #os(s

    Ro%e >&"( #os(

    *ro+e#( ma&ger 9K.= *er day/ 9J.< 'er hour  

    =&g"&eer"&g su'er-"sor OK.= *er day/ ; 'er hour  

    *ur#has"&g se#("o& head ;QK.= *er day/ ) 'er hour  A su'er-"sor OK.= 'er day/ ; 'er hour  

    *rodu#("o& su'er-"sor OK.= 'er day/ ; 'er hour  

    K"s("&g (he =u"'me&( reu"red !or (he 'ro+e#(,

    @ab%e 9.;9 =u"'me&( #os(s

    =u"'me&( "(em >&"( #os(

    *r"&(er a&d 'ho(o#o'"er ;

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    @ab%e 9.;J =8'e&ses s#hedu%e, A((a#hed "& a se'ara(e 'a'er.

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    Mo&(h

      Su&. Su%. Aug. Be'.

    ee4

    =8'e&ses (y'e; ) 9 : ; ) 9 : ; ) 9 : ; ) 9 :

    @o(a

    Kabor   

    *ro+e#( ma&ger ;) ;) ;) ;) ;) ;) ;) ;) ;) ;) ;) ;) ;) ;) ;) ;) 9

    =&g"&eer"&g su'er-"sor Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: ;

     Ass"s(a&( (e#h&"#"a&5me#ha&"#a%6

    ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q

     Ass"s(a&( (e#h&"#"a& 7or

    u("%"("es  ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q

    Resear#her !or (he &e3'rodu#( !ormu%ae

    )Q: )Q: )Q: )Q: )Q: )Q: )Q: )Q: )Q: )Q: )Q: )Q: )Q: )Q: )Q: )Q:

    *rodu#("o& su'er-"sor Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: ;

    Reg"s(ra("o& s'e#"a%"s(

    =u"'me&(  

    Gom'ress"o& ma#h"&e 3"(h(he asso#"a(ed (oo%s 'o3er#o&sum'("o&

      ;) ;) ;) ;) ;) ;) ;) ;)

    *re'ara("o& ma#h"&e 3"(h (heasso#"a(ed (oo%s 'o3er#o&sum'("o&

      ;) ;) ;) ;) ;) ;) ;) ;)

    B"&g%e *uh ma#h"&e !or(he resear#hes 3"(h (heasso#"a(ed (oo%s 'o3er#o&sum'("o&

    O O O O

    Be'ara(e *G !or (hee!!er-es#e&( 'rodu#("o& room

     

    B'e#"a% PAHAG Bys(em !or(he *rodu#("o& rooms 'o3er#o&sum'("o&

      ;) ;) ;) ;) ;) ;) ;) ;) ;) ;) ;) ;)

     Adm"&"s(ra("o& 7ees  

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    9.&der (a4"&g (he re-"e3 !or(he ua%"(y -a%"da("o&.

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    Page37

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    • ua%"(y #o&(ro% '%a&.

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    Page38

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    Ra("&g

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    9.JGrea("o& o! a##e'(ae '%a&,

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    Page43

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    @ab%e 9.)E A##e'(ae #r"(er"a

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    Page44

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    ua%"!"#a("o& ba(#h o! 'rodu#( a

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    Page45

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    @ab%e 9.)E A##e'(ae B#hedu%e

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    Page46

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    9.OGrea("o& o! (he #ommu&"#a("o& '%a&,

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    Page47

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    Cu"%d"&g a #ommu&"#a("o& B#hedu%e,

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