steps to success cos 4860 bruce k. barnard. steps to success be prepared – what is the objective?...
Post on 21-Dec-2015
214 views
TRANSCRIPT
Steps to SuccessSteps to Success
COS 4860
Bruce K. Barnard
Steps to SuccessSteps to Success
Be Prepared– What is the objective?– Research– Environment (internal & external)
Steps to SuccessSteps to Success
Interview Effectively– Ask questions (who, what, where, when, how,
why)– Identify the organizational culture
Learning is more about asking the right questions than knowing the right answer!
Steps to SuccessSteps to Success
Gain trust– Be honest & open– Avoid hidden agendas– Honor commitments and guidelines– Respect confidentiality
Steps to SuccessSteps to Success
Listen!– Use the empathic listening model– Listen– Paraphrase– Empathize– Question– Listen
Steps to SuccessSteps to Success
Commit to Quality– Evaluate your performance– Improve your skills– Be open to feedback
Steps to SuccessSteps to Success
Communicate Intentionally– Respond to diverse learning styles and
approaches to issues– We respond to the client’s preferred style not
our own!
Steps to SuccessSteps to Success
Focus on our clients– Communicate– Demonstrate concern
Understand needs– Probe for problems in communication– Take a big picture view
The Central QuestionThe Central Question
Who is responsible for the performance and results of the team?
10 Steps to Team Success 10 Steps to Team Success (Rees, 1997)(Rees, 1997)
Focus the Team– Get acquainted– Write a charter– Begin documentation
10 Steps to Team Success 10 Steps to Team Success (Rees, 1997)(Rees, 1997)
Assign Roles– Review team functions– Assign roles– Clarify responsibilities
10 Steps to Team Success 10 Steps to Team Success (Rees, 1997)(Rees, 1997)
Establish guidelines– Review healthy team behaviors– Decide team guidelines– Add to team charter
10 Steps to Team Success 10 Steps to Team Success (Rees, 1997)(Rees, 1997)
Plan the work– Lay out major goals– Break into tasks– Schedule asks– Assign responsibility
10 Steps to Team Success 10 Steps to Team Success (Rees, 1997)(Rees, 1997)
Do the work– Meet regularly– Update action items– Communicate– Address problems
10 Steps to Team Success 10 Steps to Team Success (Rees, 1997)(Rees, 1997)
Review team performance– Complete evaluation– Discuss– Decide actions
10 Steps to Team Success 10 Steps to Team Success (Rees, 1997)(Rees, 1997)
Complete the work– Aim for completion– Overcome problems– Document results
10 Steps to Team Success 10 Steps to Team Success (Rees, 1997)(Rees, 1997)
Publish the results– Set communication goals– Plan the communication– Present/publish
10 Steps to Team Success 10 Steps to Team Success (Rees, 1997)(Rees, 1997)
Reward the team– Celebrate milestones as a team– Recognize the team in the organization
10 Steps to Team Success 10 Steps to Team Success (Rees, 1997)(Rees, 1997)
Move on– Disband– Restructure– Renew
OutcomesOutcomes
Traditional Individual work is
clearly defined Competition among
individuals “This is my job”
Team-Based Team performance is
clearly defined Collaboration among
individuals Competition among
teams “This is our job”
Decision-MakingDecision-Making
Minority DecisionsMajority DecisionsUnanimous DecisionsConsensus Decisions
Decision-MakingDecision-Making
Minority Decision– No time to draw people into the process– Only a few people are affected– The group assigned decision-making to an
individual or subgroup
Decision-MakingDecision-Making
Minority decision advantages– Quick and efficient, especially for non critical
decisions– Capitalizes on knowledge and experience of the
decision-maker
Minority decision disadvantages– Lack of commitment to the decision
Decision-MakingDecision-Making
Majority decision advantages– Quick and efficient– Works for very large groups– Expedient for decisions not affecting process
Majority decision disadvantages– Winners/losers– Can promote conflict & alliances
Decision-MakingDecision-Making
Unanimous decision advantages– Commitment to decision
Unanimous decision disadvantages– Quick, unanimous decisions can lead to poor
decisions– Group think
Decision-MakingDecision-Making
What is consensus?
“A state of mutual agreement among members of a group where all legitimate concerns of individuals have been addressed to the satisfaction of the group”. Saint and Lawson
Decision-MakingDecision-Making
How do we reach consensus?– Share goals, needs, and ideas– Debate, organize, and prioritize– Construct a solution or decision together
Decision-MakingDecision-Making
Consensus decision advantages– Highest level of commitment– Each consensus decision creates fertile ground
for the next
Consensus decision disadvantages– Can be time-consuming and difficult
Decision-MakingDecision-Making
Advantages of consensus
Disadvantages of consensus
EvaluationEvaluation
What are we doing well?What do we need to stop doing?What do we need to start doing?What do we need to do more of?What do we need to do less of?
TasksTasks
Coordinating the teamKeeping the team focused on tasksKeeping the team focused on working
together as a teamFacilitating meetingsDocumentingSupporting the team within the organization
TasksTasks
Collaborating and reaching consensusCommunications with team membersCommunicating with people outside the
teamContributing to the team effortSeeking resources and support
Formal RolesFormal Roles
Team leaderTeam facilitatorTeam memberTeam sponsor (mentor, advisor, coach)Team recorder
Informal RolesInformal Roles
Clarifier Compromiser Consensus Taker Encourager Opinion Seeker Follower Gatekeeper Intitiator
Orienter Reality tester Standard Setter Summarizer Harmonizer Information Seeker Informer