Stacey Eubank Resume 01052016

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<p>NAME</p> <p>Stacey Eubank</p> <p>McKinney, Texas</p> <p>SUMMARY</p> <p>Skilled and innovative professional with over 13 years of highly successful Sales and Operations experience. Proven results around Sales Performance, Customer Experience, Financial Metrics, and a strong commitment to employee development that has led to promotions and recognized accomplishments. Exceptional in:</p> <p> Strategic Planning Proven Sales Results Driving Sales Leadership Development</p> <p> Problem Solving/Solution Oriented Self Motivated</p> <p>PROFESSIONAL EXPERIENCE</p> <p>VerizonApril 2007-PresentSenior Analyst- Sales OperationsOverall operations support of the Indirect Sales Channel and 190 Verizon agent locations. Manage new door distribution, Marketing elements, Go to Market execution and sales tools used in the field while supporting the day to day systems support and problem resolution performance.</p> <p> Streamlined the regions problem resolution strategy, reduced cycle time from 5 days response to within 24 hours Raised the regions MPOS utilization to 94% in Q4 2015 from 32% YOY Build strong associations with Account Managers and agents to influence sales results Directly impact critical agent actions and decisions via strong relationship building</p> <p>Indirect Account ManagerConsistently exceeded sales quotas while managing up to 125 indirect locations. Became certified and conducted training for the entire DFW area. Accountable for personal sales goals, strategic sales planning, specific metric focus, local marketing, consumer and business solutions, employee development, and contributing to the growth of the overall market share of the CTX Market.</p> <p> Increased YOY sales of several CTX agents by up to 100% Sales consistently ranked in Top 20% of CTX IAMs across most measured metrics First to aggressively pursue small business sales in indirect channel with selected trial agents Utilized creative and non-traditional methods to generate sales in supported locations, such as table days, business training, bounce back marketing creatives, as well as traditional marketing elements and Verizon provided media First to successfully develop a partnership between the business/agent channel to create cross channel collaboration, which resulted in initial lifts of 10%-50% sales MOM and, the eventual standardization of this practice in the region</p> <p>Cingular Wireless/AT&amp;T Wireless June 2003- April 2007Assistant Sales ManagerManaged and motivated teams of up to 17 individuals with very little to no direction or supervision. Maintained overall operations efficiency &amp; audit readiness procedures while developing the sales team to meet and exceed both personal and professional sales goals.</p> <p>Lead Communications Specialist /Communications SpecialistConsistently a top ranked sales employee in an extremely competitive sales region, and typically held one of the top three overall opportunity spots. Exceeded all measured areas of sales performance with balanced consumer and business sales.</p> <p> Promoted to Lead Communications Specialist after 5 five months in the #1 region in the company Promoted to Assistant Sales Manager after 9 months in the #1 region in the company Successfully managed 3000+ line Dallas Police Association accounts, in addition to maintaining and surpassing all store quotas Facilitate table selling days, such as Atmos Energy and The Federal Reserve Bank, and continue to assist and follow up with these customers to exceed quota Create small business sales opportunities, new activations, and other service opportunities through prospecting, referrals, table days, and store traffic Utilize ROCCS tool as well as other lead sources to generate feature and additional line opportunities Maintain 144% to quota attainment average for 2006</p> <p>Sprint August 2002- June 2003Sales RepresentativeConsistently exceeded sales targets by promoting Sprint products and services in a positive manner and ensure 100% customer satisfaction. Build the instant rapport necessary to maximize sales opportunity. Gain additional sales and make the most of down time in a low traffic location through cold calling and referrals.</p> <p>EDUCATION </p> <p>B.A. Interdisciplinary Studies/Extended Literature CertificateThe University of Pittsburgh, Pittsburgh, Pennsylvania</p> <p>Awards and Recognition</p> <p> Participated in inaugural 2015 Cross Channel Leadership Program- High visibility six month program designed to allow for leadership experience and recognition Received Coin of Excellence July 2015 Received Coin of Excellence September 2015 Recognized as Top Account Manager January 2013-March 2013 Recognized in Top Three Account Manager Rankings April 2013-June 2013 Recognized for several months as attaining 110% Club Status for Verizon Wireless Recognized for top DAPC during multiple quarters Top Sales, Assistant Sales Manager 4th Quarter 2004 North Texas Jack Award Top Sales, Assistant Sales Manager 3rd Quarter 2005 North Texas Jack Award Top Sales, Assistant Sales Manager 1st Quarter 2006 North Texas Jack Award Highest SMS, VAD and M Mode Attach Rate /district; M Mode Attach Rate /market /4th Quarter 2003 Highest % to Quota /district and numerous Employee of the Month Awards Contribute to maintaining a 98% 6-month average Mystery Shop score at Beltline Store As Assistant Manager at the Beltline Store, consistently achieving a 30% month-over-month lift in sales In the pioneering effort of the AT&amp;T Mystery Shop Program, received a score of 80%, which was the highest score in market and second highest in the entire nation 100% Perfect Mystery Shop Score March 2007 Highest 2006 Customer Service Satisfaction Survey average in job location In Sprints Secret Shopper Program, was shopped three times, receiving two 105% and one 100% scores Attained Star Level Status in the companys STAR Program, instituted to reward superior sales excellence </p>