south africa – lessons learnt

South Africa – lessons learnt Mrs. Charlotte McBride

Templ ref: PPT-ISO-colour.001 Doc Ref no:OBS-CLS-PRES-TQM-LL-2015.1

Templ ref: PPT-ISO-colour.001 Doc Ref no:

Weather Office and AWS

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Rainfall stations

Templ ref: PPT-ISO-colour.001 Doc Ref no: OBS-CLS-PRES-TQM-LL-2015.1

SAWS TQM timeline

2008 started TQM

Oct 2011 Certification

External and internal audits

October 2014 Re-

certification

External and internal audits

Moving to new

standard by 2017

Lessons Learnt – what worked Area Observations Lessons learnt Internal audits Role played by IA in identifying

gaps and verifying compliance with the requirements of the ISO 9001 standard

- Importance of an effective IA programme

- SAWS identified champions in departments and regional office

- Became internal auditors – learnt from each other



Area Observations Lessons learnt Training & Awareness - Trained employees

have a positive attitude towards TQM

- Trained new employees quickly adapt to new TQM environment

- Pivotal to invest in training and awareness programmes

- New employee induction TQM programme important

CAPA Proper CAPA management enhances a QMS

An effective CAPA programme is a cornerstone of any decent QMS/ TQM programme

Lessons Learnt continued

Lessons Learnt continued Area Observation Lesson learnt Customer feedback Customer feedback

plays a pivotal role in ensuring relevance of products, maintenance of customer satisfaction

- Importance of an effective customer feedback procedure

- Importance of managing customer feedback to ensure that customer needs are identified and info used for product development and improvement



Lessons Learnt – what did not worked

Area Observation Lesson learnt Remote sites (Regional Office)

Not always able to attend meetings to get the latest developments pertaining to the system

- Share strong champions who could visit site with primary focus being TQM

Document and record numbers

Each office developed their own system

- Would have been better to develop one system for the whole organisation from the start.


Thank you

SAWS observation network


• 228 Automatic Weather Stations (AWS), • 14 Climate Stations (1 x 1st order, 1 x 2nd order and 11 x 3rd order stations), • 1181Rainfall Stations, • 145Automatic Rainfall Stations, • 23 Sea Surface Temperature Stations, • 12 Voluntary Observing Ships (VOS), • 50 Weather buoys in the South Atlantic and South Indian Ocean, • 10 Upper-air Sounding Stations with Irene also conducting ozone soundings • 14 Meteorological Radar Systems, • 1 Global Atmosphere Watch (GAW) Station at Cape Point, • 2 Dobson Ozone Spectrophotometre Stations in Irene and Springbok. (A third to

operate at Cape Point), • 1 Baseline Surface Radiation Network Station in De Aar, • A national UVB Biometer network, • 24 Lightning Detection Sensors (excluding 1 in Swaziland), • 13 Air Quality measuring and Monitoring Stations

south africa – lessons learnt

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