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SkillsDMC (Resources and Infrastructure Industry Skills Council Ltd)

Tower 1, Level 1, Suite 2, 475 Victoria Avenue, Chatswood, NSW 2067

Telephone: +61 (02) 9324 8600

Facsimile: +61 (02) 9324 8699

Email: [email protected]

Web: www.skillsdmc.com.au

Published by: SkillsDMC (Resources and Infrastructure Industry Skills Council Ltd)

Tower 1, Level 1, Suite 2, 475 Victoria Avenue, Chatswood, NSW 2067 AUSTRALIA

First published: 2016

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ContentsIntroduction..................................................................................................................................................... iv

Assessor Guide................................................................................................................................................v

Contextualising the tools..............................................................................................................................v

Using the Assessment materials for RPL.....................................................................................................v

1. Planning for Assessment............................................................................................................................vi

Set up for Practical Assessment..................................................................................................................vi

Set up for Theory Assessment....................................................................................................................vi

Preparation for Assessment........................................................................................................................vi

Meeting with the Candidate........................................................................................................................vii

2. Conducting the Assessment.......................................................................................................................vii

Managing risk.............................................................................................................................................vii

Gathering and recording evidence during practical assessment................................................................vii

Gathering supporting evidence..................................................................................................................viii

Workplace Health and Safety....................................................................................................................viii

3. Finalising the Assessment.......................................................................................................................... ix

Summary and sign-off................................................................................................................................. ix

General Tips................................................................................................................................................ix

Suggested Methods of Assessment and marking guidance............................................................................1

SDMC-COM201A – Communicate in the workplace...................................................................................1

Assessment Summary Cover Sheet................................................................................................................4

SDMC-COM201A – Communicate in the workplace...................................................................................4

Candidate.....................................................................................................................................................4

Assessor......................................................................................................................................................4

Co-Assessor.................................................................................................................................................4

Pre-Assessment...........................................................................................................................................5

Assessment Summary.................................................................................................................................6

Re-assessment............................................................................................................................................7

2nd Re-assessment.......................................................................................................................................8

Assessment Method 1 – Direct Observation and Competency Conversation.................................................9

Assessment Method 1 – Direct Observation and Competency Conversation.............................................9

Assessment Method 1 – Observation and Competency Conversation......................................................10

SkillsDMC Issued February 2016 Assessor Guide SDMC-COM201AVersion 1

Page ii of x

Assessment Method 2 Theory - Questioning.............................................................................................11

Continue Assessment Method 2: Theory - Questioning............................................................................12







Assessment Method 3 Supporting Evidence - Supervisor Testimony...........................................................19

Assessment Method 3: Supporting Evidence – complete where applicable..............................................19

Assessment Method 3 – Other Supporting Evidence....................................................................................20

Assessment Method 3: Supporting Evidence – complete where applicable..............................................20

Assessment Method 4 Workplace Project.....................................................................................................21

Assessment Method 4: Workplace Project................................................................................................21

Assessment Method 4: Workplace Project................................................................................................22

Additional Section (if required).........................................................................................................................1

The Context of Assessment.............................................................................................................................1

Additional Items............................................................................................................................................2


Page iii of x

Program Guide & Supplementary materials

Training Log Book Learner Guides ASSESSMENT TOOLKITS

Planning and Contextualisation to meet

specific program requirements

IntroductionThis guide provides advice for an assessor on how to use this Assessment Toolkit to manage the required assessment, or recognition of prior learning (RPL) process, for the relevant unit of competency.

It provides general information on how to integrate the unit of competency performance criteria with the authentic workplace context to enable a candidate to be deemed competent for a particular stand-alone Unit of Competency as part of the Skills for Work Program.

The following model outlines where this resource should be used within this Program:


Page iv of x

Skills For Work Program

Assessor GuideThis Guide includes:

General Assessment Advice

An Introduction to the Guide and guidance on how to contextualise the tool for an assessment or use the materials for Recognition of Prior Learning (RPL) purposes.

Advice on Planning for the Assessment and Conducting and Finalising the Assessment.

Assessment Information and templates for this Unit

An outline of suggested Assessment Methods with corresponding marking information Assessment Summary Tool Practical and Theory Assessment Tools Supporting Evidence Tool

This Assessor Guide provides a framework for an assessor to manage the specific competency-based assessment for this unit. It combines the operational (workplace) context with the industry standard to provide a comprehensive assessment tool to ensure the Candidate has the opportunity to be deemed competent.

The assessor is to conduct the assessment within the boundaries of the Assessor Guide so all requirements of the unit can be met.

Contextualising the toolsBefore using the tools for any type of assessment, the documents must be read over by the assessor to ensure they are suitable for the context in which they are being used.

There is an “Additional Section” at the end of both the Assessor and Candidate Guide for contextualisation. This section provides scope for supplementary or replacement questions and the customisation of specific organisational policies, procedures or similar to be identified

Assessment tools may also be combined for multiple units, where units are combined for delivery. This involves combining the same types of tool (practical with practical, theory with theory) under headings that match the plan of delivery.

Using the Assessment materials for RPL(RPL means Recognition of Prior Learning: recognising relevant skills and knowledge a candidate may have already developed.)

The assessment tools can be used for assessment after training has been delivered or for RPL purposes.

RPL is a process to recognise a person’s skills and knowledge, regardless of how they have been acquired. RPL assessments can cover part or whole units of competency. All employees interested in training should be made aware of what the RPL process is, and how RPL can be applied for, according to the organisation’s site policy.


Page v of x

Refer to the Skills for Work Program Guide for further information regarding the RPL process.


Page vi of x

1. Planning for AssessmentSet up for Practical Assessment Ensure date, time, place, Candidate, assessment instrument and any tools/equipment are arranged. Ensure the environment is adequate for verbal delivery of assessment. Clarify the timing of the assessment with the Area Supervisor or relevant person and any other work in

progress during this time. Determine contingency options if this access is interrupted. Gather relevant site standards and procedures from the appropriate authorised company personnel.

Set up for Theory Assessment Ensure date, time, place, Candidate, assessment instrument and any tools/equipment are arranged Ensure the environment is adequate for delivery of assessment, eg by computer, pen-and-paper or

orally Confirm the assessment questions have been drafted for easy conversion into a computer-based

questionnaire Check availability of support where English or computer literacy is an issue for the Candidate. Confirm the theory assessment has been drafted as a bank of assessment questions from which a

suitable set of sample questions can be chosen for any one assessment Check that when sample of assessment questions is chosen from the complete bank of items they

have been suitably selected (e.g. all areas of the job role have sufficient sample questions included; all sections of the assessment have representative questions included) Issues of question selection and coverage are decided according to site policy.

Ensure the assessment form is finalised for the Candidate to use (whether in computer, pen-and-paper or oral format).

Gather relevant site standards and procedures from the appropriate authorised company personnel.

Preparation for AssessmentItem Details ContingencyDate/Time

Location/Site

Equipment/tools

Other resources required

PPE required

Mode of communication

Special Requirements


Page vii of x

Meeting with the Candidate Introduce yourself and verify the identity of Candidate Establish that learning has occurred and confirm the Candidate is prepared for the assessment Explain what is required of Candidate. Both Candidate and assessor must confirm Candidate’s

readiness for assessment. Discuss the process of the assessment and how a mix of questions and actions will be part of the

assessment process Advise the Candidate of performance requirements for “Satisfactory” performance, according to site

policy. Discuss your organisation’s approach to skills recognition (or RPL) and the procedure to apply for it Explain how evidence needs to be collected in a variety of ways Confirm the number of attempts to be given on any particular assessment item Indicate the Candidate’s rights in the appeals process if a conflict arises Indicate the link between the assessment and the corresponding unit of competency

2. Conducting the AssessmentSkills need to be applied in the workplace in a variety of circumstances. As such, assessors must ensure that the Candidate can competently and safely undertake the task/s being assessed in different situations and conditions. Sound assessment practice involves the assessor determining that candidates are able to demonstrate the required level of performance prescribed by the unit of competency consistently, over time, and in a range of workplace conditions/settings.

The requirement for performance to be demonstrated on more than one (1) occasion is intended to drive the use of rigorous assessment practices. Assessment decisions based on a single observation of performance are not sufficient to make a valid or reliable determination of competency.

Managing risk Define the assessment work area and equipment to be used as part of the assessment. Check any safety requirements, such as the use of PPE, have been met. Explain the methods of communication and the signal to stop the assessment. Where the Candidate is working dangerously or without necessary care or confidence, the assessor

must direct the Candidate to cease work and terminate the assessment. Immediate feedback should be given.

Gathering and recording evidence during practical assessment Do not interrupt while the Candidate is performing a task. Ask “What if …” questions where possible to assess knowledge relating to emergency and/or operating

situations Keep instructions to specific actions and position yourself so not to hinder the Candidate but still be

able to observe all actions. Ask safety related questions prior to instructing the Candidate to act, in order to clarify his/her intent.


Page viii of x

Keep quiet through action steps to allow the Candidate to concentrate. Examine the selection of actions, degree of completion, and timing of outcomes of actions and record

these on the instrument. Check the Candidate’s actions with “what if…” questions to capture different dimensions of

competency. Summarise the assessment progress at the end of each section/element. Ensure that all assessment criteria is met before Candidate is granted overall competency on the unit.

All questions must be answered correctly unless otherwise stated in the assessment instrument or elsewhere in site policy.

Record results in the appropriate place within this document and add notes relating to specific occurrences that identify the individual assessment against the standard work processes.

Gathering supporting evidence The supporting evidence assessment can be undertaken at any stage. The assessment component covers various aspects of a Candidate’s job performance, workplace activities and previous experience and can inform the assessor of his/her competence against the unit of competency.

Not all methods of gathering supporting evidence need to be used for each element. The assessor should gather enough evidence to support a final decision on the Candidate’s competence, taking into account whether separate practical and theory assessments have also been undertaken.

Tick () the box as ‘Satisfactory’, if enough supporting evidence has been gathered for that particular element to form the view that the Candidate has demonstrated satisfactory performance overall. Cross (X) the box where there is not enough supporting evidence to show that the Candidate has achieved satisfactory performance against that particular element.

Workplace Health and Safety Ensure all personnel have completed an area-specific induction prior to assessment commencing. Site, area and statutory safety requirements must be observed at all times during the assessment. Personal Protective Equipment (PPE) appropriate to the task and the assessment context is to be worn

at all times


Page ix of x

3. Finalising the AssessmentSummary and sign-off Make a final decision about the Candidate’s competence after completing the required assessment(s),

and provide feedback to the Candidate on their performance (highlighting both positive examples and room for improvement).

If the Not Satisfactory box is ticked, the assessor must inform the Candidate’s supervisor and further training needs to be given to bring the Candidate up to a satisfactory level.

Complete the final assessment summary sheet, including signatures of those involved, and explain that the Candidate is now responsible for maintaining their competence.

The Assessor will need to explain the re-assessment policy that applies to the Candidate in relation to gaining competence in this unit.

General Tips All assessment should be customised to reflect site-specific:

risks and hazards equipment and machinery processes and procedures, including reporting and recording procedures standards and requirements

All sections of the assessment must be completed with an ink pen. Pre–assessment: To ensure that the Candidate understands the assessment process the assessor

must explain the assessment and any appeal processes to the Candidate. Both are to sign the Pre-assessment form prior to commencing the assessment.

Performance will often need to be demonstrated over a period of time and/or in different locations. More than one assessment of a block of tasks may be necessary. The relevant part of a blank assessment tool can be copied for re-use, then dated and attached to the original once it is completed.

Where appropriate, performance should be assessed across different conditions e.g. wet and dry weather; day and night; different equipment attachments; different materials, etc.

The assessment tool is structured to allow for suitable breaks where needed between blocks of tasks. Outcomes from theory and other supporting evidence assessments should be reflected in the final

assessment summary. On final completion of the overall assessment the “Assessment Summary” sheet must be completed by

both the Candidate and Assessor. Communicate to the Candidate any feedback comments.


Page x of x


Page xi of x

Suggested Methods of Assessment and marking guidanceSDMC-COM201A – Communicate in the workplaceThe following information outlines the assessment items Candidates will be required to complete for this unit.

For each separate assessment method there are acceptable responses recorded and parameters are set in which the assessment context is defined.

Note that some methods require the collection of a number of pieces of ‘evidence’ over a period of time. Other methods, such as the theory assessment, will take a more definitive amount of time.

Assessment Method 1Nature of task: Direct Observation and Competency Conversation

Location for assessment: Candidate Workplace

Supervision: Trainer/ Assessor

Commence Date: Complete Date:Information:1. Skills need to be applied in the workplace in a variety of circumstances.

Assessors must ensure that the Candidate can competently and safely undertake the task/s being

assessed in different situations and conditions, to industry standards.

Sound assessment practice involves the assessor determining that Candidates are able to

demonstrate the required level of performance prescribed by the unit of competency consistently,

over time, and in a range of workplace conditions/settings.

2. Assessors will evaluate the skills demonstrated by Candidates as specified in the Observation

Checklist.

The Assessor will also conduct a competency conversation to determine and record your

competence - these questions guide conversation with you and assist in assessment.

The notes taken about this conversation are important evidence for the assessment.

3. The Assessor will provide feedback to you and record results appropriately.

4. You and the Assessor should arrange appropriate times and dates with your Supervisors/ Managers

and plan for the assessment.

5. The Assessor should explain the elements of the observation at the pre-assessment and outline how

you will be required to demonstrate competence at the time of the observation.


CandidateInitial:___________

Page 1 of 22

Assessment Method 2Nature of task: Theory / Questioning

Location for assessment: Workplace / Own time

Supervision: Trainer/ Assessor

Commence Date: Complete Date:Information:

1. The questions for this assessment are included in the Candidate Guide.

2. The questions and candidate answers are to be submitted to the Assessor as evidence of competency.

3. Candidates are required to complete these questions in their own time to hand back to the Assessor at

the time of final summative assessment.

4. The Assessor should provide feedback to the Candidate and record results appropriately on the

Marking Sheet provided (found within this Assessor Guide).

Assessment Method 3Nature of task: Supporting Evidence – Third Party (Supervisor Report)

Location for assessment: Workplace

Supervision: Supervisor


1. The Third Party / Supervisor Report is included in the Candidate Guide.

2. Once completed by the workplace Supervisor, this report is to be extracted from the Candidate Guide

and submitted to the Assessor as evidence of competency.

3. Candidates are required to have their Supervisor complete this report in the workplace to hand back to

the Assessor at the time of final summative assessment.

4. The Assessor should provide feedback to Candidate and record results appropriately on the Marking

Sheet provided (found within this Assessor Guide).



Page 2 of 22

Assessment Method 4Nature of task: Workplace Project

Location for assessment: Workplace / Own time

Supervision: Trainer/Assessor


1. Instructions for the workplace Project are included in the Candidate Guide.

2. The pages reflecting the workplace Project results are to be extracted and submitted to the Assessor as

evidence of competency.

3. Candidates are required to complete this project in their own time and to hand back to the Assessor at

the time of final summative assessment.

4. The Assessor should provide feedback to the Candidate and record results appropriately on the

Marking Sheet provided (found within this Assessor Guide).



Page 3 of 22

Assessment Summary Cover SheetSDMC-COM201A – Communicate in the workplace

Candidate AssessorCandidate name:(Print)

Candidate comments:

Assessor name:Click here to enter text.

(Print)

Assessor comments:

Co-AssessorCo-Assessor Assessor name:Click here to enter text.

(Print)

Co-Assessor comments:

Candidate information

Any documentation provided as evidence must be prepared by you to a satisfactory standard and be in accordance with workplace/site policy and procedures, and industry standards.

If collecting material for an assessment project, please ensure that the confidentiality of colleagues, workers and other persons is protected, and block out any sensitive information.

If you have any doubts regarding confidentiality and privacy issues, contact the organisation concerned.

Signature: _______________________________

Date:

Signature: _______________________________

Date:

Candidate Declaration: I declare that all work submitted for assessment has been completed by me, that all work has been attributed in the references provided for each item and that the intellectual property of authors is acknowledged.

Where work has been completed as part of a group activity, the work of each individual has been recognised.



Page 4 of 22

Candidate Initials: ______

Pre-AssessmentAssessment process explained to the Candidate ( if Yes). ☐

Any appeal relating to the outcome of the assessment or the way in which the assessment was conducted shall be made through the company’s fair treatment policy as explained to the Candidate ( if Yes).

☐

Candidate name:(Print)

Candidate comments:

Assessor name:Click here to enter text.

(Print)

Assessor comments:

I fully understand the assessment and appeals process.

Assessment and appeals process has been explained to the Candidate.

(Signature)

(Date)

(Signature)

(Date)



Page 5 of 22

Assessment SummaryCandidate Name Click here to enter text.

Date Submitted: Click here to enter text.

Unit Name & Code SDMC-COM201A – Communicate in the workplaceAssessment MethodsTick the box when an assessment method is completed

Overall Outcome ()Satisfactory Not Satisfactory

☐1.1. Direct Observation and Competency Conversation ☐ ☐

☐1.2. Theory Assessment – Questioning ☐ ☐

☐1.3.

Supporting EvidenceNote: this report supports the assessment by the Assessor.

☐ ☐

☐1.4. Workplace Project ☐ ☐

1st Assessment Overall Result for Unit of CompetencyCompetent Not Yet Competent

☐ ☐

Re-submission/re-sitYes ☐

What is required?Click here to enter text.

Click here to enter text.








(Date)

Assessor


(name)

(Signature)

(Date)

Candidate

I have been provided with feedback on my performance for each assessment activity or task. I agree with the outcomes of my assessment for this unit of competency.

(Signature)

(Date)



Page 6 of 22

Re-assessment

Re-assessment Overall Result for Unit of CompetencyCompetent Not Yet Competent

☐ ☐

Assessor(name)

(Signature)

(Date)

CandidateI have been provided with feedback on my performance for each assessment activity or task. I agree with the outcomes of my assessment for this unit of competency.

(Signature)

(Date)

Assessment MethodsTick the box when an assessment method is completed

Date:Overall Outcome ()Satisfactory Not Satisfactory


☐1.2. Theory Assessment Questions ☐ ☐

☐1.3.


☐ ☐




Page 7 of 22

2nd Re-assessment2nd Re-assessment Overall Result for Unit of Competency

Competent Not Yet Competent☐ ☐

Assessor(name)

(Signature)

(Date)

CandidateI have been provided with feedback on my performance for each assessment activity or task. I agree with the outcomes of my assessment for this unit of competency.

(Signature)

(Date)

Assessment MethodsTick the box when an assessment method is completed

Date: Overall Outcome ()Satisfactory Not Satisfactory


☐1.2. Theory Assessment Questions ☐ ☐

☐1.3.


☐ ☐




Page 8 of 22

Assessment Method 1 – Direct Observation and Competency Conversation

Assessment Method 1 – Direct Observation and Competency Conversation

Candidate Name:

Assessor Name:

Workplace location:Site detailsNOTE: This unit is best assessed in the context of this sector’s work environment. Simulation may be used for assessment of this Unit of Competency where it does not compromise the quality of assessment outcomes and provided it is realistic and sufficiently rigorous to cover all aspects of this sector’s workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.During the assessment, the Candidate must ‘demonstrate knowledge’ of communicating in the workplace through ways that safely, effectively and efficiently meets all of the required outcomes.

You will need to have a competency conversation to assess if the Candidate has the required knowledge for this unit.Competency ConversationYou will need to ask the candidate questions to determine their level of knowledge of the following points:

relevant standards for communication worksite communication system components,

applications and limitations safety requirements of communication equipment and

systems common faults in communication equipment/systems emergency communication procedures record maintenance procedures and requirements

Assessment ComponentSatisfactory

()

SDMC-COM201AKnowledge Evidence

Yes No

☐ ☐

Candidate Feedback:

Competency conversation comments:

Candidate Signature: Date:



Page 9 of 22

Assessor Signature: Date:

Assessment Method 1 – Observation and Competency Conversation

Candidate Name: Click here to enter text.

Assessor Name: Click here to enter text.

Workplace location:Site details


NOTE: This unit is best assessed in the context of this sector’s work environment. Simulation may be used for assessment of this Unit of Competency where it does not compromise the quality of assessment outcomes and provided it is realistic and sufficiently rigorous to cover all aspects of this sector’s workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

During the assessment, the Candidate demonstrates completion of communicating in the work place that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

Through completion of activities in the assessment environment, the candidate has demonstrated the ability to:

identify communication strategies and systems operate communication systems and equipment to

convey meaning to others communicate clearly and promptly to others to convey

information and make meaning listen carefully to instructions and information participate in group discussions and engage with group

members respectfully ask questions to clarify meaning communicate concisely both written and verbally interpret other communications such as flags, lights,

signs, bells and whistles identify and report communication faults and

deficiencies use approved, pre-prepared written documentation that

communicates meaning to others

Assessment Component Satisfactory ()

SDMC-COM201APerformance Evidence

Yes

☐No

☐

Candidate Feedback:

Observation comments:



Page 10 of 22



Assessment Method 2 Theory - QuestioningCandidate Name: Click here to enter text.


During the assessment, did the Candidate adequately answer the following questions:

Q1. Relevant policies and procedures should always be applied to the work activity.

True

False

A1. Answer True


SDMC-COM201A1.1.Knowledge Evidence Performance Evidence

Yes

☐No

☐

Q2. Communication equipment and systems may include:

A. Systems overviewB. Operating directoriesC. Emergency proceduresD. All of the above

A2. Answer D

SDMC-COM201A1.1, 1.2.Knowledge Evidence Performance Evidence

Yes

☐No

☐

Q3. What would you do if there was an emergency?

A. Inform your colleaguesB. Inform your supervisorC. Inform your supervisor, colleagues and call the

emergency numberD. Wait until your shift is over before telling someone

A3. Answer C


Yes

☐No

☐

Q4. Communication equipment should always be cared for to ensure it remains in a working condition.

True

False


Yes

☐No

☐



Page 11 of 22

A4. Answer True



Page 12 of 22

Continue Assessment Method 2: Theory - QuestioningCandidate Name:

Assessor Name:

During the assessment, did the Candidate adequately answer:


Q5. On discovering a fire, what three (3) things must you do as a first response?

A. Run for your lifeB. Call for assistanceC. Try to fight the fireD. Raise the alarmE. Run and tell others in the areaF. Assess the danger to yourself and others

A5. Answers B , D, F

SDMC-COM201A1.1, 1.2, 1.3, 1.4.Knowledge Evidence Performance Evidence

Yes

☐No

☐

Q6. If you were unsure of how to complete a task what would you need to refer to?

A. Work InstructionsB. Operator ManualsC. Job or Task Hazard AnalysisD. All of the above

A6. Answer D


Yes

☐No

☐

Q7. What are the colours of a mandatory sign?

A. White on a green backgroundB. Blue and whiteC. White printing on a red backgroundD. Red, black and white

A7. Answer B


Yes

☐No

☐



Page 13 of 22


Assessor Name:



Q8. What is the most appropriate communication method for contacting the police?

A. ComputerB. RadioC. TelephoneD. Public address system

A8. Answer C


Yes

☐No

☐

Q9. What is the emergency radio channel at your worksite?

A9. Answer specific to worksite / organisational requirements as to radio channel emergency

SDMC-COM201A1.1, 2.1, 2.2.Knowledge Evidence Performance Evidence

Yes

☐No

☐

Q10. What is the correct radio procedure for an emergency call?

A. “Emergency”

State type of emergency

State location

B. “Emergency; Emergency”

Identify equipment No.

State location

C. “Emergency; Emergency”



State location

D. “Emergency; Emergency”



A10. Answer will be specific to worksite/Organisational emergency procedure – Candidate should have knowledge of the Organisational procedure on their worksite.


Yes

☐No

☐



Page 14 of 22


Assessor Name:



Q11. On hearing an emergency evacuation alarm in the workplace; you evacuate by which means?

A. Evacuate following procedures, routes and exit points to your nominated muster areas

B. Evacuate following your mate, through any areas that will give you the quickest way out

C. Evacuate by the quickest means and report to any muster area

D. None of the above

A11. Answer A


Yes

☐No

☐

Q12. If you hear an emergency evacuation call over the two way in your work area you are to move to a muster point and await further instructions.

True

False

A12. Answer True


Yes

☐No

☐

Q13. If you are a new employee on site, you are not required to know the site emergency response plans and procedures including the sound of any alarms used in the workplace.

True

False

A13. Answer False


Yes

☐No

☐



Page 15 of 22


Assessor Name:



Q14. Communicating effectively is an important skill to have at any work place.

True

False

A14. Answer True

SDMC-COM201A2.4, 2.5, 3.6.Knowledge Evidence Performance Evidence Yes

☐No

☐

Q15. If while using communication equipment you find a fault, you should:

A. Wait until your shift is over and then report itB. Notify your supervisorC. Inform your colleaguesD. Immediately stop what you are doing and notify your

supervisor

A15. Answer D


Yes

☐No

☐

Q16. It is important to speak clearly and at the right pace.

True

False

A16. Answer True


Yes

☐No

☐

Q17. What are some factors that can interfere with a way a message is sent or received?

A. Individual differencesB. Cultural valuesC. The way in which a message is sentD. All of the above

A17. Answer D


Yes

☐No

☐



Page 16 of 22


Assessor Name:



Q18. If you are unsure about a work task, you should always ask questions in order to clarify information.

True

False

A18. Answer: True

SDMC-COM201A3.3.Knowledge Evidence Performance Evidence Yes

☐No

☐

Q19. It is not necessary to maintain good communication with colleagues and others.

True

False

A19. Answer False

SDMC-COM201A3.3, 3.6.Knowledge Evidence Performance Evidence Yes

☐No

☐

Q20. Which three (3) of the following items can be used when signalling?

A. A hand toolB. Hand signalsC. A power toolD. HornE. Safety lights

A20 Answers: B , D, E


Yes

☐No

☐

Q21. Participating in discussion is often important to obtain information.

True

False

A21. Answer True


☐No

☐



Page 17 of 22


Assessor Name:



Q22. A blue flashing light is used for:

A. Ambulances, fire and rescue vehiclesB. light vehiclesC. Slow moving vehicles likes graders, water trucks

and cranesD. None of the above

A22. Answer C - Slow moving vehicles likes graders, water trucks and cranesAnswer may vary specific to worksite/organisation


Yes

☐No

☐

Q23. Written documentation may include:

A. End of shift documentationB. Work logC. Personal danger tagsD. All of the above

A23. Answer D


Yes

☐No

☐

Q24. Which word cannot be used to fill in the gap?

It is important to write _________ when using approved documents.

A. ClearlyB. In small lettersC. AccuratelyD. Concisely

A24. Answer B


Yes

☐No

☐



Page 18 of 22


Assessor Name:



Q25. You must always pass on written information to others as per work procedures.

True

False

A25. Answer True


☐No

☐

Feedback to Candidate:

Questioning comments:





Page 19 of 22

Assessment Method 3 Supporting Evidence - Supervisor Testimony

Assessment Method 3: Supporting Evidence – complete where applicable



Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations

Supervisor Testimony

Details:

(Supervisor verification of Candidate performance from Candidate Guide to be attached.)


SDMC-COM201AKnowledge EvidenceAnd / orPerformance Evidence

Yes

☐No

☐






Page 20 of 22

Assessment Method 3 – Other Supporting Evidence

Assessment Method 3: Supporting Evidence – complete where applicable



Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations

During the assessment, the Candidate provided: Assessment ComponentMap to relevant assessment component

Satisfactory ()

Other 3rd party reportDetails: Other 3rd party verification of Candidate performance

Click here to enter text.Yes

☐No

☐

Induction / Employer Training Program(s)Details: Candidate has participated in Employer Induction / training program(s)


☐No

☐

Relevant licence / certificate / permitDetails: Relevant licences/certificates sighted and endorsed


☐No

☐

Work log book / Equipment use logDetails: Log book sighted and endorsed


☐No

☐

Training Log bookDetails: Training log sighted and endorsed


☐No

☐





Page 21 of 22


Assessment Method 4 Workplace ProjectAssessment Method 4: Workplace Project



During the assessment, did the candidate satisfactorily demonstrate the following

Candidates need to be provided with opportunities to engage in realistic workplace communication. This could include, for example:

Toolbox talks/meetings: In a simulated environment, these might take place prior to practical workshop sessions, and candidates could take turns in running the workshop

Encouraging candidates to communicate using work-like communication systems (e.g. radios, e-mail, etc. – whichever methods are most applicable to the industry) when communicating with each other and with their trainers and assessors

Requiring candidates to complete relevant reports at the end of practical activities

Assessing a candidate’s ability to communicate during their period of work placement/industry attachment

Because this unit of competency is focussed on competent communication in workplace contexts, assessors should look to combine the assessment of this unit of competency with other units of competency, such as those that describe technical skills.

It is important that candidates are able to demonstrate communication skills in ways that reflect communication in the extractives and civil infrastructure industries.


SDMC-COM201A1.1, 1.2, 1.3, 1.4.2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7.3.1, 3.2, 3.3, 3.4, 3.5, 3.6.4.1, 4.2, 4.3.Knowledge Evidence

Yes

☐No

☐



Page 22 of 22

Assessment Method 4: Workplace ProjectFeedback to Candidate:

Workplace project comments:





Page 23 of 22

Additional Section (if required)This section provides scope for you to add supplementary assessment items if additional evidence is required.

It can be used to customise additional assessment methods and/or contextualised questions.

The Context of AssessmentThe Registered Assessor must take time to consult with the candidate’s site to determine the information that will complete the list below.

Each of the assessment methods in this Guide should then be conducted using this list as a reference. This will help to ensure that the assessment process is consistent with the organisation’s/site’s work context.

Where assessment is being conducted in a simulated environment, the Registered Assessor should complete this page based on the documentation, policies, procedures and equipment that are used in the simulated environment.

The Assessor using this document should take time to familiarise themselves with the items in the list below. Where this is not possible, the Assessor should consider working with an Industry Subject Matter Expert from the organisation/site who is already familiar and experienced with the items listed.

Specific company policies that must be assessed against:

Specific company procedures (including work procedures) that must be assessed against:

Specific legislative/regulatory/statutory documentation that must be adhered to during the assessment:



Section 2Page 24 of 2

Additional ItemsCandidate Name:

Assessor Name:

Evidence

Satisfactory ()

Yes No


Workplace project comments:





Section 2Page 25 of 2

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