sindy bissett - cv

Curriculum Vitae – Sindy Bissett

I am a detail orientated, flexible, honest person. I am able to collaborate and work as part of a team and act decisively and quickly when necessary. I have good

judgment, am long term orientated and professional. I am a creative problem solver with excellent interpersonal, organizational and practical skills.

General Information:Name: Sindy

Surname: Bissett

ID Number: 8001250175080

Date of Birth: 25/01/1980

Age: 35

Sex: Female

Marital Status: Single

Health: Excellent

Language: English / Afrikaans

Nationality: South African

1


Contact Details:

Mobile: +27(0)83 756 9085

Email: [email protected] / [email protected]

Education / Qualifications : Highest Grade Passed: Grade 12 / Matric

Qualifications: Coral Draw Graphic Artist / Hotel Management Diploma, Lobster Inc HK training certificate

Computer Literacy: MS Word, MS Excel, Coral Draw Graphic Artist, Pastel & basic Opera, Micros

Employment History: (current position first)Company: Kendrick Training

Position: Interim Manager and Hospitality Training Consultant

Period Employed: June 2015 - Present

Company: Lion Sands Game Reserve

Webpage: www.lionsands.com

Position: Tinga Lodge Manager (Lion Sands Kruger National Park)

Period Employed: October 2014 – June 2015

Period with Company: October 2012 – June 2015

Duties:

Front of House & Porter Operations

Ensure that all guests are greeted, checked in and allocated rooms promptly and courteously.

Ensure that all arrival and check in procedures are strictly adhered to.

2

http://www.lionsands.com/

mailto:[email protected]

mailto:[email protected]


Be readily available at all times to deal with problems and complaints.

Ensure effective and speedy check out facilities.

Ensure that the Front Desk complete their administrative work in good time:

o Ensure that the Day Sheet information is accurate and issued to Heads of Department in good time.

o Ensure that all Guests are charged/billed correctly and that the accounts are up to date at all times.

o Ensure that guest accounts are balanced daily.

o Ensure that credit control procedures are strictly adhered to, that no bills are outstanding on Guest departures, that all confirmation vouchers, order numbers etc. are on file.

o Ensure that any guest account that has an outstanding balance on check out is followed up and finalised as soon as possible.

o Ensure that all “Zero Balance” documentation is finalised daily.

o Ensure that telephone calls are handled promptly and courteously.

o Ensure that the PMS Night Audit is correctly prepared and run, and any discrepancies found on the daily reports are investigated and corrected with 24 hours.

o Ensure that credit card reconciliations are done daily.

o Ensure lodge cash banking is reconciled daily and handed over to the Petty Cash Controller.

o Ensure accurate and timely submission of all Front of House administrative work.

o Administration of the Telephone System as well as PMS Opera interface.

3

Developing Self and Others

Be motivated to learn and

develop staff.

Seek feedback and invest

time in personal

development.

Supervise, train and

develop others.

Support, motivate and

encourage others.

Coach, guide and give

feedback to others.

Gaining Commitment

Communicate clearly to

colleagues and guests.

Act as a role model.

Analysing and Decision-

making

Understand information

quickly and accurately.

Resolve problems quickly

and satisfactorily.

Be able to act decisively

and quickly.


o Ensure complete handover are done between shifts.

Ensure that FOH staff handle all enquiries, messages and bookings courteously and efficiently.

Ensure that all Front of House areas are clean and tidy at all times, and maintenance issues are attended to in good time.

Chair daily operational meetings in conjunction with other lodge managers.

Ensure that luggage is delivered to and collect from the guest rooms quickly.

Ensure that Boom Gate Security completes the relevant vehicle logbooks.

Ensure that the MagTouch batons are used and date downloaded daily for review when required.

Ensure maximum security in all areas under your control including Guest vehicle keys.

Be familiar with all local emergency services and procedures.

Ensure that staff does not loiter at the front desk.

Guest Care

Liaise with Guests and maintain effective communication with them, including personalized correspondence.

Ensure that complaints, comments or problems are actioned without delay and that effective follow-up action takes place to avoid a recurrence.

Ensure that lodge service standards, hardware and Guest Experience levels are met and maintained consistently.

Ensure that the daily Guest Experience is designed and implemented consistently.

Circulate regularly throughout all the Front of House areas, maintaining a high profile with guests and staff.

Draw up the monthly Hosting roster for Front of House, Shop and Spa teams.

Lion Sands Shops

4


The focus in this area of responsibility is the Experience as well as the operation of the Shop and profitability.

Liaise with the company appointed Buyer on Shops inventory purchases, merchandising with reference to the variety of products available for sale and the display of those items in such a way that it stimulates interest and entices Guests to make a purchase.

Maintaining and controlling Shops systems and stock, ensuring accuracy of the month end stock take and all stock items are accurately priced. All control procedures must be maintained, minimising stock loss.

Ensure that daily and monthly financial reports accurately reflect Shop revenue and profitability of the Shop retail experience.

Ensure that all Guests to the lodges are encouraged to identify and purchase their unique mementos at the Shop.

Lion Sands Spa

The focus in this area of responsibility is the Guest experience and feedback, as well as revenue.

Liaise with the company appointed Spa Consultant regarding the Spa Experience offered to Lion Sands Guests as well as product merchandising with reference to the variety of treatments and products available and the marketing thereof in order to stimulate stimulates interest and entices Guests to book a treatment and / or make a product purchase.

Ensure that daily and monthly financial reports accurately reflect Spa revenue and profitability of the Spa experience.

Ensure that all Guests to the lodges are offered a unique Spa experience that resonates with the values of choosing the route less travelled, respecting the environment that so generously provides for us and honouring its gifts with gratitude.

Community Development

This area of focus highlights our social responsibility to our employees, their families and the community.

Connect Guests and staff to all Community development projects within our region, and that are affiliated with the More Family Foundation through their

5


appointed Regional Manager, for all Lion Sands Lodges within the Sabi Sand Reserve and the Kruger National Park.

Lodge Operations

Daily operations of lodge reporting directly to General Manager, responsible for all month end accounts for all departments, budget (planning, creating & ensuring departments keep within the set budget).

Responsible for all departments and performance of these departments, ensuring deadlines standards are met.

Responsible and still acting as LS KNP Executive Housekeeper ensuring that standards and procedures as implemented through previous position is maintained working closely with the maintenance department.

Position: Group Executive Housekeeper (Lion Sands Game Reserve, River Lodge, Ivory Lodge, 1933 Lodge, Tinga & Narina Lodge)

Period Employed: February 2014 – October 2014

Duties: Primary Responsibilities:

Operational

To ensure through effective supervisors that all services offered in the Housekeeping Department are always available and are carried out with the utmost efficiency and courtesy as per the department operations manual.

Creation of new ideas with regards to guest expectations (turndowns etc.)

To liase with Maintenance Department to ensure the smooth flow repair work.

To direct the laundry to ensure the smooth flow of linen supplies.

To liaise with the Front Office on anticipated guest check-ins, checkouts, room assignments and day sheet etc.

To conduct periodic inspections of all lodge areas to check that the cleaning standards are in line with the lodge’s policy.

6


To be responsible for the inventory of guest supplies, linen, uniforms and the ordering and replacement when necessary.

To be responsible for ordering cleaning supplies, and to check that they are handled and stored correctly.

To make recommendations to management for modernization of equipment, cleaning methods and the set-ups of guest supplies.

To ensure effective laundry program is constituted and maintained.

To ensure that all rooms are checked prior to the arrival of the guest for 100% readiness.

To ensure that the HK employees strictly enforce all safety rules, emergency procedures and prevention regulations.

To ensure proper arrangement and maintenance of all decor and amenities as well as mini/maxi bars in the guest rooms and public areas.

To assist in the planning and implementation of the lodge’s maintenance plans as appropriate.

To give feedback to the lodge managers regarding operational problems.

To conduct regular Housekeeping Meetings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments.

To assist subordinates during peak periods.

To keep informed of the housekeeping standards of industry.

To maintain a record of all " Roster " cleaning work i.e. window cleaning, carpet shampooing, drapery cleaning, mattress turning, bedspread cleaning, blanket cleaning and general cleaning.

To follow-up on all out of order rooms.

To coordinate and inspect contractors obligations and responsibilities with a representative of contracted company.

To distribute and control the use of master keys.

7


To conduct inspections of guest rooms, tree house, staff rooms and common rooms, offices, walkways, service areas, storerooms and public toilets to ensure proper cleaning standards are maintained and setup is flawless.

To ensure that the laundry provides clean, well maintained uniforms for all employees.

To ensure that all F&B linen is maintained and supplied according to the lodge standards.

To ensure that all equipment is well maintained and handled correctly.

To ensure that Family to Guest Turn Around at 1933 is seamless.

To handle guest complaints in accordance with lodge policy, reporting all complaints to the relevant Lodge Manager or General Manager.

Employee Handling

To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.

To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and security, training and development.

To ensure that all employees have a complete understanding of and adhere to the lodge’s policy and procedures.

To conduct training courses for new employees and regular "refresher" courses for newly hired and existing employees.

To conduct employee evaluations for all Housekeeping employees to review their general performance, discuss existing performance and areas of improvements.

To interview new potential employees in liaison with the Human Resources Department.

Ensure that the leave cycle plan for the staff provides an adequate number of employees per cycle.

8


Assist the Security Department to conduct an investigation when the cases occur in the Housekeeping Department’s area.

To supervise Orientation Programs for new employees to make sure that they understand the policy and procedures of the lodge.

To ensure that all leave cycles and time off for employees is controlled and managed so that the department operates at maximum efficiency.

To ensure that staff levels are managed when maternity leave absences require it.

To ensure that staff do not loiter around housekeeping work areas.

Administration

To ensure that all department reports and correspondence are completed punctually and accurately.

To ensure proper control of master keys in the department.

To ensure proper handling and control of lost found items.

To ensure proper requisitioning and controlling of supplies.

To ensure proper assignments of work to Housekeeping Employees.

To ensure effective control of linen (i.e. receiving, recording, storage, etc.).

To attend the meeting and briefings laid down by the lodge management.

To prepare the departmental budgets.

Compilation of Asset Register in conjunction with the Lodge Accountant.

To ensure that the department's operational budget is in line and costs are strictly controlled.

General

To respond to any change in the Housekeeping function as dictated by the industry, company or lodge.

9


To do any other tasks/assignments as designated by the Lodge Managers or General Manager.

Additional: Sub-contracted out to all MORE properties, assisting in training, implementing and creating standards, policies and procedures for HK departments.

Position: Executive Housekeeper (Lion Sands Sabi Sands, River Lodge, Ivory Lodge & 1933 Lodge)

Period Employed: January 2013 – February 2014

Duties:

Primary Responsibilities:

Operational

To ensure through effective supervisors that all services offered in the Housekeeping Department are always available and are carried out with the utmost efficiency and courtesy as per the department operations manual.

Creation of new ideas with regards to guest expectations (turndowns etc.)

To liase with Maintenance Department to ensure the smooth flow repair work.

To direct the laundry to ensure the smooth flow of linen supplies.

To liaise with the Front Office on anticipated guest check-ins, checkouts, room assignments and day sheet etc.

To conduct periodic inspections of all lodge areas to check that the cleaning standards are in line with the lodge’s policy.

To be responsible for the inventory of guest supplies, linen, uniforms and the ordering and replacement when necessary.

To be responsible for ordering cleaning supplies, and to check that they are handled and stored correctly.

10


To make recommendations to management for modernization of equipment, cleaning methods and the set-ups of guest supplies.

To ensure effective laundry program is constituted and maintained.

To ensure that all rooms are checked prior to the arrival of the guest for 100% readiness.

To ensure that the HK employees strictly enforce all safety rules, emergency procedures and prevention regulations.

To ensure proper arrangement and maintenance of all decor and amenities as well as mini/maxi bars in the guest rooms and public areas.

To assist in the planning and implementation of the lodge’s maintenance plans as appropriate.

To give feedback to the lodge managers regarding operational problems.

To conduct regular Housekeeping Meetings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments.

To assist subordinates during peak periods.

To keep informed of the housekeeping standards of industry.

To maintain a record of all " Roster " cleaning work i.e. window cleaning, carpet shampooing, drapery cleaning, mattress turning, bedspread cleaning, blanket cleaning and general cleaning.

To follow-up on all out of order rooms.

To coordinate and inspect contractors obligations and responsibilities with a representative of contracted company.

To distribute and control the use of master keys.

To conduct inspections of guest rooms, tree house, staff rooms and common rooms, offices, walkways, service areas, storerooms and public toilets to ensure proper cleaning standards are maintained and setup is flawless.

11


To ensure that the laundry provides clean, well maintained uniforms for all employees.

To ensure that all F&B linen is maintained and supplied according to the lodge standards.

To ensure that all equipment is well maintained and handled correctly.

To ensure that Family to Guest Turn Around at 1933 is seamless.

To handle guest complaints in accordance with lodge policy, reporting all complaints to the relevant Lodge Manager or General Manager.

Employee Handling

To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.

To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and security, training and development.

To ensure that all employees have a complete understanding of and adhere to the lodge’s policy and procedures.

To conduct training courses for new employees and regular "refresher" courses for newly hired and existing employees.

To conduct employee evaluations for all Housekeeping employees to review their general performance, discuss existing performance and areas of improvements.

To interview new potential employees in liaison with the Human Resources Department.

Ensure that the leave cycle plan for the staff provides an adequate number of employees per cycle.

Assist the Security Department to conduct an investigation when the cases occur in the Housekeeping Department’s area.

To supervise Orientation Programs for new employees to make sure that they understand the policy and procedures of the lodge.

12


To ensure that all leave cycles and time off for employees is controlled and managed so that the department operates at maximum efficiency.

To ensure that staff levels are managed when maternity leave absences require it.

To ensure that staff do not loiter around housekeeping work areas.

Administration

To ensure that all department reports and correspondence are completed punctually and accurately.

To ensure proper control of master keys in the department.

To ensure proper handling and control of lost found items.

To ensure proper requisitioning and controlling of supplies.

To ensure proper assignments of work to Housekeeping Employees.

To ensure effective control of linen (i.e. receiving, recording, storage, etc.).

To attend the meeting and briefings laid down by the lodge management.

To prepare the departmental budgets.

Compilation of Asset Register in conjunction with the Lodge Accountant.

To ensure that the department's operational budget is in line and costs are strictly controlled.

General

To respond to any change in the Housekeeping function as dictated by the industry, company or lodge.

To do any other tasks/assignments as designated by the Lodge Managers or General Manager.

13


Position: Relief Lodge Manager (Lion Sands Kruger National Park)

Period Employed: October 2012 – January 2013 (3 month maternity leave contract)

Company: SABI SABI ( 5* property)

Webpage: www.sabisabi.com

Position: HR & Admin Manager

Period Employed: April 2012 – October 2012

Duties:

Administration for medical aid, provident and pension funds

Internal job adverts

Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.

Administration and recording of disciplinary procedures.

Assist new employees with relevant documentation when starting with the company.

Ensuring all relevant documentation is sent to Head Office and other parties that require staff information such as the payroll

Analyze training needs to design employee development, language training and health and safety programs.

Support in the Superforum for both the Employment Equity and Health and Safety committees to ensure notifications.

Plan, organize, and coordinate the personnel, training, or labor relations activities of the organization.

Analysis of Exit Interviews.

Represent organization at personnel-related hearings and investigations, namely the CCMA for union related issues.

Payroll - input from four lodges and HOD’s monthly schedules.

Adjustments to wages payroll 135 wage staff members and 61 salary staff members.

14


Submission of all information relating to salary input to head office.

Bar, telephone and Gratuity input from all lodges and ensure totals balance back and correct amount paid out/deducted from payroll.

Community Tour schedules and recon against invoices received and preparation of cheques to be issued.

Ongoing union membership and updating of schedules ensuring accurate and up to date.

Employment contracts.

Job descriptions.

Sick leave rosters for 3 year cycles – running totals.

Training schedule updates on a monthly basis incorporating all training done during the month including external and internal training.

Balancing of Operations Director company credit card.

Food Costs Bush Lodge.

PA to Operations Director of Company.

Assist FOM with reception petty cash control for all lodges.

Manages two additional back office ladies with the following duties, responsible for their duties whilst they are on leave:

Stock Controller:

Orders for liquor cellar, stationary, medicine requirements and fuel

Receive and count stock items, and record data manually on FNB system.

Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.

Keep records on the use and/or damage of stock or stock handling equipment.

Purchase Journal for kitchen orders

To receive goods and check physical items to orders and invoice – claim for credit

Dispose of damaged or defective items, or return them to vendors.

Cellar and Curio invoices input into F & B computer system.

15


To ensure a continuous audit trail and accumulation of data for the production of daily reports.

To ensure that stock record systems are accurate and up to date.

To audit requisitions and issues of all outlets and highlight any inaccuracies.

To ensure that all receivable costs for both kitchen and bars are processed speedily and held readily

Monthly food costs

Fuel spreadsheets and recon by month.

Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.

Determine sequence and release of back orders according to stock availability.

To ensure that all information is passed to General Managers and Lodge Managers.

To ensure that the prices are correct and updated when necessary.

To ensure goods receiving procedures are strictly adhered to.

To control the receipts, storage and issue of goods.

Issue or distribute stock to lodges.

Preparation of Town trips and Skukuza banking and doctor visits.

Fulfill certain duties for staff in the back office in their absence.

Gate permits and staff cards.

Uniform issues and orders.

Creditors Controller:

Invoices captured onto ACCPAC batched and sent to Head Office.

Assisting with issuing of first aid, stationery and fuel.

To ensure that cash payments and refunds are handled and recorded via petty cash.

Petty Cash issue and record keeping

16


Preparing of cheques and cheque requisitions with invoices attached.

Vehicle files and ensuring these are updated, monitored and licenses paid on time

Gate permits and staff cards.

Assist with town and Skukuza trips.

Assist with certain duties for the stock controllers role in her absence.

Bed night control for wage staff for all lodges.

Casual wages.

Recons on creditors accounts

Assist staff with requests for letters and permission

Assist with the preparation of Town trips and Skukuza banking and doctor visits

To ensure that official orders have been issued for all other purchases and goods received and that they are authorized by the appropriate manager and General Manager

Company: Matswani Tracks & Wings (5* Property / 2 Lodges)

Webpage: www.storeverden.dk (Matswani Safari Lodge) www.matswani.dk (Elephant Lodge)

Position: Safari Lodge Manager

Period Employed: March 2010 – March 2012

Duties: During my employment at Matswani I managed the following departments at different stages due to changes within the management structure (I was originally employed as Admin Assistant & Executive Housekeeper but from 15 September 2011 was promoted to Safari Lodge Manager;

Executive Housekeeper – maintaining cleaning standard of chalets & all public areas including bush venues, laundry management, stock control, orders, budget control. Staff training.

F&B Manager – new menu planning, cost control, stock counts/orders, maintaining 5* standards, budget control. Staff Training.

HR Officer – all staff related issues(48 staff members), hearings, union / labour department meetings, staff rosters, staff training, leave days/staff files.

17

http://www.matswani.dk/

http://www.storeverden.dk/


Accounts & Admin – guest invoicing on pastel, check in / out of guest, managing bookings, back up to accountant for Cash Journals for Credit/Garage Card - Petty Cash - Internet Payments, Payroll.

Curio Shop Manager – stock control, orders, pricing, stock counts.

General Admin Duties.

Duty Shift Manager over duty weekends during which one is responsible for entire property and allocated shift evenings during the week.

Company: Entabeni Safari Conservancy / Legend Lodges – Hanglip Mountain Lodge (5* Lodge)

Webpage: www.legendlodges.co.za

Position: Camp Manager (5* Lodge)

Period Employed: August 2009 – March 2010

Duties: Camp Manager, General Lodge Management – Operations, Supervising & training of staff in all departments (housekeeping, kitchen, restaurant, maintenance & gardens), Hosting, Guest Relations, All Admin Duties including Payroll, Stock Control, Site Inspections, Group Itineraries, Small Conferences, Relief Spa Manager.

Company: Monate Private Reserve (two Lodges one 4* & one 5*)

Webpage: www.monatelodge.com

Position: Assistant General Manager

Period Employed: March 2008 – July 2009

Duties: General Lodge Management in absence of Lodge Manager, Duty Manager, Executive Housekeeper, Operations Manager, Supervising & Training of Staff, Conference – Events & Wedding Coordination, F&B Supervisor in absence of Department Heads, Stock Control, Guest Relations / Hosting, Administration, Front Office Duties in absence of Receptionist/Reservationist, Marketing,

Company: Standloper Guesthouse (accommodates +/- 20 guests 3* )

Webpage: www.strandloop.co.za

Position: Assistant General Manager

18

http://www.strandloop.co.za/

http://www.monatelodge.com/

http://www.legendlodges.co.za/


Period Employed: January 2007 – February 2008

Duties: General Guesthouse Management in absence of Owner, Guest Relations/Hosting, Front of House / Reservationist / Receptionist, General Admin, Stock Control, Housekeeping Supervisor, F&B Supervisor, Breakfast / Lunch / Dinner Preparation in absence of Chef.

Company: Jane’s Guesthouse (accommodates +/-16guests 4*), Coffee Shop & Self Catering Cottages (accommodates up to 50 guests)

Webpage: www.janesguesthouse.co.za

Position: General Manager

Period Employed: May 2006 – December 2006

Duties: Guest Relations, Hostess, Front of House / Reservations / Receptionist, Guest Accounts, General Admin/Balancing of Cash Registers, Stock Control, F&B Control, Housekeeping Supervisor, Staff Management, Supervision & Training of Staff, Breakfast / Lunch / Dinner Preparation, Coffee Shop Confectioner in absence of Chef.

Company: Patricia White’s Personal Home Care Agency (UK)

Position: PA / Health Care Assistant

Period Employed: September 2004 – April 2006

Duties: Housekeeper, Cook, General Admin, Accounts Payment / Budgeting, Personal Shopper, Medication Control, Personal Health Care / Hygiene Assistance.

Company: Richmond Pharmacy (UK)

Position: Dispensing / Sales Assistant

Period Employed: June 2004 – August 2004

Duties: Sales, Client Enquiries, Switchboard, Balancing of Cash Registers/Banking

Company: Tomtom Cigars (UK)

Position: Cigar Sales and Marketing Assistant

Period Employed: February 2004 – May 2004

19

http://www.janesguesthouse.co.za/


Duties: Sales, Marketing – New Sales Development, Admin, Client Enquiries / Accounts, Balancing of Cash Registers / Banking, Switchboard, Stock Control.

Company: Saldanha Pharmacy

Position: Sales Assistant

Period Employed: January 2001 – December 2003

Duties: Sales, Stock Control / Purchasing, Marketing, Banking / Balancing Cash Registers, Client Enquiries, Switchboard.

Company: Graphic Studio

Position: Design Assistant ( part-time)

Period Employed: February 2002 – August 2002

Duties: Designing of Letterheads / Business Cards / Brochures, Receptionist, Admin, Banking / Account Payments, Switchboard, Client Quotes / Enquiries.

Company: Strandloper Guesthouse

Position: Receptionist (part-time)

Period Employed: September 2002 – February 2003

Duties: Hostess, Receptionist, Reservations.

References: For all contactable references & written references please do not hesitate to contact me.

20

sindy bissett - cv

Documents