Sign onto https://critilink.com for accessing MASweb.Log in using the Username & Password assigned to you by Criticom

Login with the Username & Password assigned you by Criticom

Here are some specific formats to follow when entering account information in MASweb

XST: Cross street in Address 2*If a suite exists, then use Instruction page 0 for XST: (cross street)

GO feature is added for automation purposes

Name Field Residential Accounts should be entered ( Last Name, First Name)

Phone Numbers should be entered with a dash (-) in between theArea code and the exchange (ie. 123-456-7890) X is for an extension (if applicable)

PD, FD, MD, PT are all used for authorities phone numbers. ThesePhone numbers/Agencies can be found in a drop down menu.

(P) ATI and (S) ATI are used if the account has a timer test (P) is a timertest on the primary account (S) is a timer test on the secondary

Time Zone is a field used to specify which time zone the account islocated in (-1)=Central (-2)=Mountain (-3)=Pacific Time DST is used only when the account is located in a region that does not Observe Daylight Savings Time (-1) would be entered if applicable

Address should be entered completely without using abbreviations (ie. We do not use ST. BLVD., N, S, ect.)

Account Type is used to determine weather account is Residential (R) or Commercial (C)

Global/Default and Special Fields are used if Criticom has created Generic templates specifically assigned to your dealer number

Contacts Page – will display pass codes and responsible parties listed on the account. To access any of them click on their associated link on the left in blue

underlined.

Click on Snowboard on the far left to access the Pass code set up as Snowboard

Contacts – The Passcode on this account is listed in the Contact window- Snowboard.

PCV- indicates Passcode Verified

Please do not use these fields

Start with Sequence 1 (Sequences increase in increments of 1 - ie. 1,2,3,etc)

Passcode is Snowboard

For Fire Accounts ONLY – instead of having a Passcode

** For Fire Accounts Only

Enter Sequence 1 Then ACCEPT ANY

POSITIVE RESPONSE

Contacts – By clicking on RP100 brings up the information for Responsible Party Sequence 100 and Contact RP100

Start with Sequence 100 and use RP100, 105, etc. If no list on the account then enter No Call List in Contact

Add Cell, Home etc. in Note 2 field

Please do not use these fields

Optional time frames for contacting RP

Call List 1 is an automatic default here

X is used for an extension if applicable

Contacts- By clicking on User1 brings up a User ID which is also the password for this user. This format is as follows- Start with Sequence 500, enter the Name

and User ID of the person in the following fields

Enter a Pin Number or Password here . . only if they are assigned one. If they do not have either enter USER1, USER2, ect.

Enter the persons Name here (Name should be entered as First Name (space) Last Name)

Enter the User ID assigned to that person

Please do not use this area

Instruction/Dispatch Screen

PASSCARDS ISSUED is automatically entered

Enter the number 0

** For Fire Accounts Only . . . in line 1enter ACCEPT ANY POSSITIVE RESPONSE

Zone Page – Each Event Code signifies how the alarm is to be handled, i.e.; VDNI- indicating in order; Verify, Dispatch, Notify RP’s and Installer

To select a Zone click on the Zone number on the far left – that will bring up the zone which then can be viewed, edited or deleted.

After clicking on the Zone the information for that Zone will appear

You may Update, Add or Delete this zone information from here or use the Zone Page Edit Mode.

The next slide will show you how to use Zone Page Edit Mode which is back on the Zone Page

This event code 1975 is for Burglary (Commercial) Comment field describes as Front Dr

Leave the fields (S?, R?, R/S?) defaulted to N

Zones- When adding a NEW zone it is easiest to click on Zone Page Edit Mode

Once back on the Zone Page, Click on Zone Page Edit Mode

Zones – Now Select Line# 8 to add a new zone

Click on Line# 10 to add a new zone and

description

Zone Page Edit Mode - A Template now opens on the Right Side for adding a new zone, this allows you to view all zones on one page while adding a new zone

Zone Page Edit Mode allows for open Template format

Leave fields S? R? R/S? Blank

Enter Zone

Event CodeZone Description

Zones – You may also edit or delete a zone using this same template. Criticom would always like a Cancel/Abort code listed on all accounts

Use Zone 1000 for all formats unless Contact ID format use E406

Please use 2079 event code for Cancel /Abort -which auto will appear on the right

Once you click Save Changes your zone will appear on the Zone Page