shake it - gamification in customer engagement - manu melwin joy

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SHAKE IT Gamification in Customer Engagement

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Page 1: Shake It - Gamification in customer engagement - Manu Melwin Joy

SHAKE ITGamification in Customer Engagement

Page 2: Shake It - Gamification in customer engagement - Manu Melwin Joy

Prepared By Manu Melwin Joy

Assistant ProfessorSCMS School of Technology and Management

Kerala, India.Phone – 9744551114

Mail – [email protected]

Kindly restrict the use of slides for personal purpose. Please seek permission to reproduce the same in public forms and presentations.

Page 3: Shake It - Gamification in customer engagement - Manu Melwin Joy

COCACOLA SHAKE IT• Coca-Cola is known to be

at the forefront for

developing creative and

innovative product

promotions.

Page 4: Shake It - Gamification in customer engagement - Manu Melwin Joy
Page 5: Shake It - Gamification in customer engagement - Manu Melwin Joy

COCACOLA SHAKE IT• In Hong Kong, teenagers

are offered a free and

branded app for their

phones. A television spot

ran during the evening.

Page 6: Shake It - Gamification in customer engagement - Manu Melwin Joy
Page 7: Shake It - Gamification in customer engagement - Manu Melwin Joy

COCACOLA SHAKE IT• During this time, fans

are asked to run the app

and shake their phones

to win discounts and

prizes from partners like

McDonald’s.

Page 8: Shake It - Gamification in customer engagement - Manu Melwin Joy
Page 9: Shake It - Gamification in customer engagement - Manu Melwin Joy

COCACOLA SHAKE IT• In the evening, a spot was

broadcast on television

during which time it was

possible to run the

application and … begin to

shake the smartphone in

front of the TV!

Page 10: Shake It - Gamification in customer engagement - Manu Melwin Joy
Page 11: Shake It - Gamification in customer engagement - Manu Melwin Joy

COCACOLA SHAKE IT• Coca Cola aligns this campaign

with its mission. The company

succeeds in bringing happiness

and optimism in the world, by

creating advertisement that

allows young people to interact

enthusiastically with the brand.

Page 12: Shake It - Gamification in customer engagement - Manu Melwin Joy
Page 13: Shake It - Gamification in customer engagement - Manu Melwin Joy