senators urge hud to adopt rv definition · graphic designer: ginny walker today rv executive today...

MAY 2016

Senators Urge HUD to Adopt RV Definition page 16

Selling Serviceat Your Dealership

Also:• Prepare Your

Business for DigitalCustomers page 12

• RVDA MembersProvide Units for Go RVing Displays atLPGA Events page 18

page 10

C O N T E N T S May 2016

10 Selling the Service Side of YourBusiness

Service writers play a major role in your dealership’sreputation and profitability. To sell more service, theyneed to understand some differences between howmen and women approach getting their RVs repaired.

11 The 10-step Script for ServiceExcellence

Use this script to ensure that all customers aretreated like royalty in your service department.

12 Preparing Your Dealership for Digital Consumers

Does your dealership provide customers with thekind of digital experience they’ve come to expectfrom other businesses? Here’s a checklist to find out.

14 Consumer Education: How to Prevent an RV from Becominga Giant Lawn Ornament

RV buyers retain only so much information from thedelivery walk-through. What happens when they gethome and can’t remember how to operate the slideout?

16 Senators Urge HUD to Adopt RVDefinition

Senators from Indiana, Ohio, and Michigan told HUDthat its plan to redefine RVs has broad support andshould be adopted “without inappropriate regulationof fifth wheel or other RVs.”

18 RVDA Members Provide Units for Go RVing Display at LPGA Events

Thousands of golf fans toured a variety of RVs thatwere on display at tournaments this spring. GoRVing’s displays also featured miniature golf,autograph sessions with LPGA tour pros, Go RVinggolf towel giveaways, and other goodies.

6 Looking ahead 7 Chairman’s report 8 Officers, directors, and delegates 9 QuickTakes33 RVDA endorsed products34 Mike Molino RV Learning Center contributors35 RV industry’s training calendar35 Advertisers index

5MAY 2016

22 2016 RVDA Associate Members Website Directory

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6 RV EXECUTIVE TODAY

Not surprisingly, the ConsumerFinancial Protection Bureau (CFPB)

is one of the hot topics during thiselection year, and for good reason.

The agency’s penchant for “rule-making through enforcement” is underscrutiny by both industry groups andCongress.

Over the past three years, the CFPBhas engaged in enforcement actionsagainst three major auto lenders thathave limited dealers’ ability to adjustloans, and the agency did so withoutfollowing any kind of rulemakingprocess.

During a Congressional hearing lastmonth, CFPB Director Richard Cordraywas questioned about the practice byseveral senators.

“What concerns me is that the rule-making is an entire process that requiresa level of transparency and gets input,”said Sen. Pat Toomey (R-RI). “There’s acost-benefit analysis. My worry is that ifwe’re using enforcement instead ofrulemaking, we’re going to miss thosepieces.”

Sen. Jerry Moran (R-KS) said thatthe 2013 vehicle lending guidance hasled to a “more adversarial” relationshipbetween the regulator and variousindustries. Moran has introduced SB2663, which would rescind the CFPB’s2013 guidance, and which is identicalto legislation that passed in the U.S.House last year. The House bill passedon a bi-partisan 332-96 vote with thesupport of RVDA, NADA, RVIA, andother industry groups.

“I would encourage my colleaguesto join me in accomplishing that legisla-tion,” Moran said. It’s an opportunitynot only “to eliminate the guidance,”he said, “but it’s also an opportunity toimprove the process.”

Sen. Joe Donnelly (D-IN) told

Cordray that many dealers in Indianaare concerned about the CFPB’s over-sight. Cordray said the CFPB was“leery” of talking with dealer groupsbecause the agency does not have juris-diction over RV, auto, and boat dealersand didn’t want to “cross that line.”Cordray told the panel the CFPB is inter-ested in dealer input, “as long as theyunderstand that we respect that line.”

That’s correct – the CFPB says it doesnot have direct oversight of what goeson at dealerships, but through regula-tion of lenders, the agency can have asignificant impact on a dealer’s ability todiscount loans and arrange financing.

RVDA has a consistent position onthe CFPB’s overreach in vehicle lending.The current vehicle financing systemworks. The agency should stop usingflawed data and issuing enforcementactions in an attempt to correct adiscrimination problem that may noteven exist. Sen. Moran and others inCongress have the right idea – rescindthe guidance and use a rulemakingprocess that is open for consumers andthe industry.

Thanks for your support on thisimportant dealerissue.

LOOKING

AHEAD

President: Phil Ingrassia, CAE

Vice President forAdministration:Ronnie Hepp, CAE

Editor:Mary Anne Shreve

Graphic Designer: Ginny Walker

RV EXECUTIVE TODAY

RV Executive Today is published monthly by theRecreation Vehicle Dealers Association ofAmerica at 3930 University Drive, Fairfax, VA22030-2515. Periodicals postage paid at Fairfax,VA 22030 USPS No. 062450. Issued monthly toall RVDA members as a membership benefit paidfor by their dues.

Postmaster please send address changes to: RV Executive Today, 3930 University Drive,Fairfax, VA 22030-2515 The annual subscriptionrate of $30 is a part of membership dues.

Editorial/Business Office: 3930 University Drive, Fairfax, VA 22030-2515Phone (703) 591-7130 FAX (703) 359-0152

RV Executive Today (ISSN #1088-873X) Volume 20, Issue 5

For advertising information contact:Julie Newhouse, marketing manager(703) 591-7130 x 103

RVDA STAFFChuck BoydDealer Services Manager

Hank FortuneDirector of Finance

Jeff KurowskiDirector of Industry Relations

Paul RobertsField Representative

Julie Anna NewhouseMarketing Manager

Brett Richardson, Esq., CAEDirector of Legal and Regulatory Affairs

Julianne RyderMarketing Communications Specialist

Terri WhitesideAccounting Clerk

Dan LopezBusiness Development Consultant

MIKE MOLINO RV LEARNING CENTER STAFF Karin Van DuyseChief

Liz FlemingEducation Coordinator

Tony YermanRV Service Consultant –––––––––––––––––––––––––––––––––––Isabel McGrathTechnician Certification Registrar

“The CFPB says it does not havedirect oversight of what goeson at dealerships, but throughregulation of lenders, theagency can have a significantimpact on a dealer’s ability todiscount loans and arrangefinancing.”

CFPB in theCongressionalSpotlightBy Phil Ingrassia, CAE, president

I t’s been a busy and active Spring for me as your RVDAchairman. It started in Arizona, where I was a guest at

RVIA’s annual meeting. Among other actions it took, RVIAannounced that it will be placing a larger investment inthe National Industry Trade show it holds in Louisvilleeach November. This show is such an important event forall of us, and I’m looking forward to seeing what the nextgeneration holds.

I also want to thank Frank Hugelmayer, DeraldBontrager, and everyone at RVIA for their hospitality.

In mid-March, your board of directors met at RVDAheadquarters in Northern Virginia for our annual Marchmeeting. This important event is when we review theorganization’s strategic plan and set direction for thestaff. This year we made some improvements to theannual DSI awards by raising the score required to earnthe award. We also agreed that working with ourindustry partners to improve the availability of replace-ment parts within our industry should be one of ourprimary strategic initiatives.

Finally, I ended the month in Chicago, where RVDAVice Chairman Darrel Friesen, president Phil Ingrassia andI attended a CEO symposium for association leaders. Thesymposium was a neat opportunity for us, as it gatheredtogether leaders from different industry associations tolearn best practices in managing associations. It served asa good reminder of the importance of volunteer leaders.

People who give their time to be volunteer leadersusually do so as a way to give back to the industry.

Speaking for myself, I’m a third-generation dealerwith a business that was started by my grandfather, andalthough the industry has its ups and downs, it’s beengood to my family.

If you have the opportunity, I highly recommend thatyou find a way to participate in RVDA. There’s a level ofcommitment for everyone. The simplest is to use theassociation’s programs. When you participate in RVDA’son-line training, certify your employees, or supportendorsed vendors, you support the association – and youincrease employee morale and, hopefully, the dealership’sbottom line.

Another level of participation is to attend RVDA’sannual convention. Again, attendance not only supportsthe association but also provides you and your employeeswith tons of education and networking opportunities.

The convention has education tracks for all dealershipdepartments and is truly one of the best training oppor-tunities you can give your employees. This year’s event isslated for Nov. 7-11 at Bally’s in Las Vegas. Registration isnow open at www.rvda.org.

You can also support the association by serving asyour state’s representative on the board of delegates.These individuals serve as contacts for state-level issuesand provide guidance to the executive board on issuesthat are of most importance to dealers. The board ofdelegates meets once a year during the convention, sothe time commitment is manageable. It’s a great way toget an insider’s view of your association and start partici-pating in a leadership role.

Finally, you can contribute to the association simplyby communicating with the staff and officers. I’vereceived phone calls and emails from many of you, givingme feedback on my columns and on the issues thatmatter most to you. This communication is greatly appre-ciated – please continue keeping us abreast of what’s onyour mind.

We’re all familiar with President John F. Kennedy’squote about asking not what the country can do for youbut what you can do for the country, and I encourageyou to apply that same philosophy to our industry. We’refortunate to be part of something that provides so manyopportunities to us, our employees, and our customers.Let’s be mindful and give back so that this industryremains vibrant.

Finding Your Level ofParticipation By Brian Wilkins, chairman

“The convention has education tracks for alldealership departments and is truly one ofthe best training opportunities you cangive your employees. This year’s event isslated for Nov. 7-11 at Bally’s in Las Vegas.Registration is now open at www.rvda.org.”

CHAIRMAN’S REPORT

7MAY 2016


ChairmanBrian WilkinsWilkins RVBath, NY(607) [email protected]

1st Vice ChairmanDarrel FriesenAll Seasons RV CenterYuba City, CA(530) [email protected]

2nd Vice ChairmanTim WeggeBurlington RV SuperstoreSturtevant, WI (262) [email protected]

TreasurerMike ReganCrestview RV CenterBuda, TX(512) [email protected]

SecretaryRon ShepherdCamperland of Oklahoma,LLCTulsa, OK(918) [email protected]

Past ChairmanJohn McCluskeyFlorida Outdoors RVCenterStuart, FL(772) [email protected]

DirectorChris AndroHemlock Hill RV Sales Inc.Milldale, CT(860) [email protected]

DirectorRoger SellersTennessee RV Sales &Service LLCKnoxville, TN(865) [email protected]

DirectorSherry ShieldsPan Pacific RV Centers Inc.French Camp, CA(209) [email protected]

DirectorGlenn ThomasBill Thomas Camper Sales Inc.Wentzville, MO(636) [email protected]

RVRA RepresentativeScott KrenekKrenek RV CenterColoma, MI(269) [email protected]

RVAC ChairmanJeff HirschCampers InnKingston, NH(603) [email protected]

RV Learning CenterChairmanJeff PastoreHartville RV CenterHartville, OH(330) [email protected]

DELEGATESAlabamaRod WagnerMadison RV SupercenterMadison, AL (256) [email protected]

AlaskaCorbin SawyerGreat Alaskan HolidaysAnchorage, AK(907) [email protected]

ArizonaDevin MurphyFreedom RV Inc.Tucson, AZ(520) [email protected]

ArkansasMichael MoixMoix RV SupercenterConway, AR(501) [email protected]

CaliforniaTroy PadgettAll Valley RV CenterActon, CA (661) [email protected]

CaliforniaJoey ShieldsPan Pacific RV Centers Inc.French Camp, CA(209) [email protected]

ColoradoTim BilesPikes Peak TravelandColorado Springs, CO(719) [email protected]

ConnecticutChris AndroHemlock Hill RV SalesInc.Milldale, CT(860) [email protected]

DelawareRyan HorseyParkview RV CenterSmyrna, DE(302) [email protected]

FloridaRob RothenhauslerOcean Grove RVSupercenterSt. Augustine, FL(904) [email protected]

GeorgiaDoc AllenC.S.R.A. Camperland Inc.Martinez, GA(706) [email protected]

IdahoTyler NelsonNelson’s RVs Inc.Boise, ID(208) [email protected]

IllinoisRichard FlowersLarry’s Trailer Sales Inc.Zeigler, IL(618) [email protected]

IndianaNathan HartWalnut Ridge FamilyTrailer SalesNew Castle, IN(765) [email protected]

IowaJeremy KetelsenKetelsen RV Inc.Hiawatha, IA(319) [email protected]

KansasBill HawleyHawley Brothers Inc.Dodge City, KS(620) [email protected]

KentuckyNeVelle SkaggsSkaggs RV CountryElizabethtown, KY(270) [email protected]

MaineLinda MailhotSeacoast RVSaco, ME(207) [email protected]

MarylandGreg MerkelLeo’s Vacation Center Inc.Gambrills, MD(410) [email protected]

MassachusettsBrian SullivanCampers Inn of RaynhamRaynham, MA(508) [email protected]

MichiganChad NeffAmerican RV Sales &Service Inc.Grand Rapids, MI(616) [email protected]

MinnesotaWill JarnotPleasureLand RV CenterSt. Cloud, MN(320) [email protected]

MissouriTed EvansMid America RV Inc.Carthage, MO(417) [email protected]

MontanaRussell PiercePierce RV SupercenterBillings, MT(406) [email protected]

Nebraska Tony StaabRich & Sons Camper SalesGrand Island, NE(308) [email protected]

New HampshireScott SilvaCold Springs RVCorporationWeare, NH(603) [email protected]

New Jersey Brad ScottScott Motor Home Sales Inc.Lakewood, NJ(732) [email protected]

New MexicoRick SchollRocky Mountain RV WorldAlbuquerque, NM(505) [email protected]

New YorkJim ColtonColton RVN Tonawanda, NY(716) [email protected]

North CarolinaSteve PlemmonsBill Plemmons RV WorldRural Hall, NC(336) [email protected]

OhioDean TennisonSpecialty RV SalesLancaster, OH(740) [email protected]

OklahomaRon ShepherdCamperland of Oklahoma,LLCTulsa, OK (918) [email protected]

OregonLisa LarkinGib’s RV SuperstoreCoos Bay, OR(541) [email protected]

PennsylvaniaGreg StarrStarr’s Trailer SalesBrockway, PA (814) [email protected]

Rhode IslandLinda TarroArlington RV Super Center Inc.East Greenwich, RI(401) [email protected]

South CarolinaGloria MorganThe Trail CenterNorth Charleston, SC (843) [email protected]

South DakotaLyle SchaapSchaap’s RV TravelandSioux Falls, SD(605) [email protected]

TennesseeRoger SellersTennessee RV Sales &Service, LLCKnoxville, TN(865) [email protected]

UtahJared JensenSierra RV CorpSunset, UT(801) [email protected]

VermontScott BordenPete’s RV CenterSouth Burlington, VT(802) [email protected]

VirginiaLindsey ReinesReines RV Center Inc.Manassas, VA(703) [email protected]

West VirginiaLynn ButlerSetzer’s World of Camping Inc.Huntington, WV(304) [email protected]

WisconsinMick FerkeyGreeneway Inc.Wisconsin Rapids, WI(715) [email protected]

WyomingSonny RoneSonny’s RV Sales Inc.Evansville, WY (307) [email protected]

VacantHawaiiLouisianaMississippiNevadaNorth DakotaTexasWashington

AT-LARGEChase BaerlinBankston Motor Homes Inc.Huntsville, AL(256) [email protected]

Bob BeenAffinity RV Service Sales & RentalsPrescott, AZ(928) [email protected]

Randy CoyDean’s RV SuperstoreTulsa, OK(918) [email protected]

David Hayes Hayes RV CenterLongview, TX(903) [email protected]

Ben HirschCampers Inn of KingstonKingston, NH(603) [email protected]

Ed LerchLerch RVMilroy, PA (717) [email protected]

Scott LoughheedCrestview RV CenterBuda, TX(512) [email protected]

Mike NobleNoble RV Inc.Owatonna, MN(507) [email protected]

Mike PearoHilltop Trailer Sales Inc.Fridley, MN(763) [email protected]

Mike RoneSonny’s RV Sales Inc.Evansville, WY(307) [email protected]

Adam RuppelGood Life RV Webster City, IA(515) [email protected]

Earl StoltzfusStoltzfus RV’s & MarineWest Chester, PA (610) [email protected]

Glenn ThomasBill Thomas Camper SalesWentzville, MO(636) [email protected]

Larry Troutt IIITopper’s Camping CenterWaller, TX(800) [email protected]

Bill White United RV CenterFort Worth, TX(817) [email protected]

Participating PastChairmenBruce BentzCapital R.V. Center Inc.Bismarck, ND(701) [email protected]

Randy BilesPikes Peak Traveland Inc.Colorado Springs, CO(719) [email protected]

Debbie BrunoforteLittle Dealer, Little PricesMesa, AZ(480) [email protected]

Rex FloydFloyd’s RecreationalVehiclesNorman, OK(405) [email protected]

Crosby ForrestDixie RV SuperstoreNewport News, VA (757) [email protected]

Ernie FriesenAll Seasons RV CenterYuba City, CA(530) [email protected]

Andy HeckAlpin HausAmsterdam, NY(518) [email protected]

Rick HorseyParkview RV CenterSmyrna, DE(302) [email protected]

Tim O’BrienCircle K RVsLapeer, MI(810) [email protected]

Dan PearsonPleasureLand RV Center Inc.St. Cloud, MN (320) [email protected]

Cammy PiersonCurtis Trailers Inc.Portland, OR(503) [email protected]

Joe RangeRange Vehicle Center Inc.Hesperia, CA (760) [email protected]

Dell SandersJ. D. Sanders Inc.Alachua, FL (386) [email protected]

Marty SheaMadison RV SupercenterMadison, AL(256) [email protected]

Tom StinnettTom Stinnett Derby City RVClarksville, IN(812) [email protected]

Bill ThomasBill Thomas Camper Sales Inc.Wentzville, MO(636) [email protected]

Larry TrouttTopper’s Camping CenterWaller, TX(800) [email protected]

RVDABOARDS: OFFICERS,DIRECTORS,&DELEGATES

9MAY 2016

Info For The Big Picture

QUICKTAKES

expedia.com® recently polled americanson their attitudes about america’s nationalparks. Here are some of the findings fromits expedia National parks index.

Franklin D. Roosevelt . . 29%

John F. kennedy . . . . . . 21%

Ronald Reagan . . . . . . . 19%

Barack Obama. . . . . . . . 9%

Dwight eisenhower . . . . . 8%

Who should be added to Mount Rushmore?

(top 5 choices)

TOp Five FavORiTe paRkS:Yellowstone. . . . . . . . . . . . . 27%Grand Canyon. . . . . . . . . . 20%Great Smoky Mountains . . 18%Rocky Mountain . . . . . . . . . 16%Yosemite . . . . . . . . . . . . . . . 10%

Mount Rushmore . . . . . . . . 30%Grand Canyon . . . . . . . . . . 25%Old Faithful . . . . . . . . . . . . . 18%Lincoln Memorial. . . . . . . . . 13%Great Smoky Mountains . . . 7%

Which parkwould you mostlike to take aselfie in front of?

76%of respondents

strongly agree thenational parks are a

valuable andbeautiful feature ofthe United States

50%have visiteda national

park

38%have been to anational park in

the past 5years

32%have been to

a national parkin the past

year


Selling the SERVICE Side of Your BusinessBy Christine Corelli

S ervice writers interact withcustomers more than anyoneelse in your dealership and play

a major role in your business’s reputa-tion and profitability. But too manyservice writers fall short when itcomes to understanding the differ-ences between selling to men andwomen. If they’re not trained on howto adapt their selling style, they’reprobably not adding as much as theycould to the department’s bottom line.

Pay attention to these nuancesbetween how men and womenapproach getting their RVs serviced,and adjust your sales approach accord-ingly:

Cutting to the chase vs.connecting Men tend to want to cut to the chasewhen discussing their service needs.

They want to get the job done andleave. Women want to feel a connec-tion to the service writer, who shouldtake the time to interact with them nomatter how busy he or she might be.

Surface dwellers vs.observers Men want to keep things simple.They go into a store and get whatthey need and may shy away fromasking a lot of questions. Womennotice things such as the servicewriter’s body language and tone ofvoice. If the service writer comesacross as if he just wants to writeup the repair and move to thenext customer, women getturned off. And they’remore likely to tell othercustomers about theirexperience than men are.

The silent type vs. thequestioner Some men believe that the more ques-tions they ask, the less knowledgeablethey appear. Not having the informa-tion puts them at a competitive disad-vantage, or so they fear. Women aren’tafraid to ask lots of questions. Theywant more information, more details,and more conversation. n

TALKING UP SERVICE Want to make customers for life?Try these tips in the service lane. Speak in terms of helping. Customers are more likely to be wonover if they feel you’re sincerely tryingto help fix their problem. Say “We canhelp you with this,” or “We want tohelp keep your RV running smoothlyso you can enjoy it for many years.”

Sell service by promoting safety. For women in particular, safety is amajor concern. Say, “We want to besure your RV is safe to drive. We’ll do athorough inspection during this mainte-nance check-up.” Use the phrase “We

Take Your Safety Seriously” in yourmarketing and advertising campaigns,and post it on your walls.

Use reassuring phrases. Try “You can be confident we’ll repairit properly,” “Come take a look at thetechs working on your RV,” and“That’s a good question.”

Educate customers. If an owner comes in for a simplecheck-up and is told his unit needs anexpensive repair such as a new timingbelt, he’s likely to balk. Explain that ifthe belt breaks, the engine will beruined, and that replacing the engine

could cost more than $6,000. Alsoremind customers that their RVs needSpring check-ups and winterizing, andthat moving parts should be lubed.

Hold an RV event for women atyour dealership. Have service personnel discuss safetyand maintenance issues, andencourage questions from theaudience.

Make your website appealing toboth men and women. Post photos of women talking to yourservice writers, as well as video testi-monials from women customers. n

S E R V I C E

11MAY 2016

The 10-Step Script for Service Excellence To ensure that all customers are treated like royalty in

your service department, use this script.

Greet them with a smile. Introduce yourself and askfor their name. Ask how you can help: “What brings you in?”Use professional responses: “It’s my pleasure to dothis for you.”Listen respectfully and never make them feel foolishfor asking questions. Explain what will be done to their RV and what it willcost. Reassure them that you’ll check the entire unit. Escort them to the waiting area; make sure it hasmagazines for both men and women. If something unexpected needs repairing, show it tothe customer and tell him what it will cost. Explain every item on the invoice. Ask for customers’ email addresses so you can sendservice reminders. Give out referral cards that offer discounts to both thenew customer and the original customer. n

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©Copyright 2016, Christine Corelli& Associates Inc. Corelli is aconference speaker, businesscolumnist, consultant, and author ofsix business books. She spoke at the2015 RV Dealers InternationalConvention/Expo. Contact her atwww.christinespeaks.com or (847)477-7376.

The waiting area at McGeorge’sRolling Hills RV in Ashland, VA,features a cafe-style area wherecustomers can relax – or work –and choose from a variety of

beverages and snacks, includingfreshly baked cookies.


T he Internet and smartdevices have permanentlychanged the way people buy

things. One example: Almost 80percent of consumers used theInternet to shop for a vehicle in 2014,according to an Autotrader.com study.The study also reported that 95percent of Millennials used theInternet, and 50 percent of them didso via a smartphone.

This change puts pressure on RVdealers to rethink how they attractand serve today’s digital consumers,especially the next generation of RVbuyers. National Public Radio recentlyaired a story about the RV market’sgrowth, attributing some of it toretiring baby boomers. But inter-viewee Renee Hinson, an RV dealer,reported that she’s also “sellingcampers to people in their 30s likenever before.”

Digital competitivenessRV dealers must evolve their sales

and finance procedures to meetconsumers’ digital expectations. Thatmeans:

• Creating a digital marketing planbuilt around a responsive websiteand search engine optimization

• Connecting your inventorymanagement system to yourwebsite to ensure real-timeupdating of online inventorylistings

• Offering an online credit applica-tion for financing with the optionof pre-approval, if available

Dealers’ websites must be easy tonavigate with both laptops andsmartphones, and they must make iteasy to find information about newand used units.

The best way to make yourinventory accessible to onlinecustomers is to connect your inven-tory management system to yourwebsite. This allows inventory to beautomatically updated on thewebsite. It’s important that the sync

occurs in real time, asunits are sold, instead ofusing a batch sync at theend of the day, becausecustomers visiting yourwebsite might believe you have unitson the lot that have already beensold.

Electronic F&I Today’s RV buyers have already

done their product research onlinebefore arriving at the dealership andare further along in the purchaseprocess than buyers in the past.Autotrader.com found that 70percent of consumers also want tostart the F&I process online. So giveyour customers the ability to applydigitally for credit and pre-approval ifavailable. That will motivate them tomake the purchase when they arriveat the dealership.

Online credit applications alsohave dealer benefits – greater dataaccuracy, elimination of illegiblehandwriting, and a single source of

truth. With an electroniccredit application, the

consumer can completethe paperwork online or at

the dealership, using acomputer or tablet. This reduces thecompliance burden on the dealer toverify that the information customersare providing is accurate. The respon-sibility is instead transferred to theconsumer; however, it doesn’t elimi-nate the dealer’s responsibility forverifying identity information or otherinformation mandated by law orlenders.

Electronic credit applications arealso easier and faster to submit tolenders – no more faxes or snail mail.Lenders can process the applicationsquicker, since they don’t need tomanually transfer the informationinto their system. Lenders can alsoquickly verify if there are complianceviolations in the application due todata errors.

Errors that are found can easilybe corrected across the application

Preparing Your Dealership for Digit By Param Ramakrishnan

Almost 80% of

consumers usedthe Internet toshop for avehicle in 2014

MAY 2016 13

by the dealer or lender, as electronicapplications provide a single sourceof truth. This means that a piece ofinformation, such as a borrower’smailing address, once inputted isreflected as entered across thedocument. It cannot be correct inone place but inaccurate in another.

Technology requirements Online credit applications have

many benefits, but there are alsorisks that have to be managed,including data security and storage.

Most RV dealers use third-partyproviders for their critical operationalsystems – website, dealer manage-ment system, inventory managementsystem, and credit applicationsystem. The same best practicesshould be used when offering anonline credit application. The dealeris responsible for protectingcustomers’ personal information, soyou may want to use a third-partyprovider that specializes in this.

You need to comply with the

Gramm-Leach-Bliley Act and theFTC’s Privacy Rule. A reputable third-party vendor will have the properdata encryption, retention, andprotection policies to protect you andyour customers. The rule of thumb isto use AES 256 bit encryption orhigher and only store data as long aslegally required.

Don’t let security and storagerequirements dissuade you fromoffering an online credit application

to customers. Becoming knowledge-able about electronic F&I processes isan important next step as you growyour dealership to serve the needs ofdigital consumers.

Param Ramakrishnan is CTO forindirect lending at Wolters Kluwer.For more information about WoltersKluwer and its products and servicesfor the RV marketing, visitwww.wolterskluwerfs.com/RVdealers. n

tal Consumers

D uring my career in the U.S. Army, one of my jobswas training vehicle operators on how to safely andproperly use and maintain their equipment. This

continuing education helped improve both safety and theunit’s readiness status.

Support for RV owners shouldn’t end when the unitleaves the dealership lot. I believe we have an obligation tofollow through with customers after the sale. After all, anentire industry of manufacturers, dealers, repair facilities,and parts and accessories stores makes a living through RVowners, and we owe them better.

When I got back into the RV industry after retiringfrom the Army, one major concern I had was the lack ofeducation for new RV owners after the sale. RVs operatedifferently than things in your house. They may requiretowing, they need to be set up at the campground, andthey need to be maintained. In other words, they requireinstruction after the sale.

At the dealership, we conducted walk-throughs tofamiliarize new owners on how things worked in their


How to Prevent an RV from Becominga Giant Lawn OrnamentBy Mark Polk

CONSUMER EDUCATION

RVs. The orientation usuallyamounted to a one- or two-hourcrash course, and then they were senton their way. This is comparable toputting a young soldier in a 5-tontruck for two hours and sending himon his way. Looking back, it seemslike the situation was an accidentwaiting to happen. I invariably gotcalls from the new owners as soon asthey got the RV home, asking howthis or that worked.

The RV industry does a great jobmanufacturing, promoting, andselling the product, but there’s roomfor improvement in post-saleconsumer education. Back in the ‘90s,there wasn’t much available yet onthe Internet, and owner’s manualsdidn’t provide in-depth informationon how to use and maintain the RV. Ideveloped some checklists that wehanded out to new owners thatexplained how to store an RV, how toprepare it for a trip, and how to set itup at the campground. But no matterhow thorough the checklists were, Icontinued getting questions fromconfused and frustrated owners afterthe sale.

Learning to use an RV requirestime and repeated use. But ifcustomers can’t remember how tohitch the trailer or what to do afterarriving at the campground, how canthey ever gain this needed experience?If new owners only retain about 25percent of the information presentedduring the walk-through, and theydon’t feel comfortable venturing outwith the unit, how can they ever learnhow to use it? How frustrating for anew owner.

I always told my sales staff thatour ultimate goal was to make theowners’ experiences the best possibleso that they would enjoy RV owner-ship and become repeat buyers. Alltoo often, though, an RV sale turnsinto a large lawn ornament that nevermoves because the owner is intimi-dated or afraid of doing somethingwrong.

To improve post-sale education, Iproduced training videos that owners

could view until they felt comfortableenough to get out and use their units.I found that these videos helpedspeed up the learning curve andpromote owner confidence.

It’s imperative that we improvethe RV owner’s post-sale experience.Not every industry requires this kindof intensive follow-through, but it’san integral component to the RVindustry. Owners who are discouragedand intimidated won’t recommendRVing to friends and relatives, andthey certainly won’t become repeatcustomers.

RV manufacturers, dealerships,suppliers, and service facilities all playa role in improving the owner’s totalexperience. Don’t lose sight of theforest for the trees – think about howyour operation looks to a new set ofeyes seeing it for the first time. Post-sale education will pay dividendsthrough loyalty and return business.

Mark Polk is owner of RV Education101. He can be contacted at [email protected]. For more information onRV consumer training resources visitwww.rveducation101.com. n

15MAY 2016

F our U.S. senators are urging the Department ofHousing and Urban Development to adopt a newdefinition for RVs that would ensure they’re treated

as vehicles and not as manufactured housing. Sens. Dan Coats (R-IN), Joe Donnelly (D-IN), Rob

Portman (R-OH), and Gary Peters (D-MI) said in a letterto HUD that RVs should be defined as “designed only forrecreational use and not as a primary residence or forpermanent occupancy.” Such a definition would ensure thatRVs are exempt fromthe federal manufac-tured housing code andfrom HUD regulation.HUD has issued aproposed redefinitionthat would do just that,and RVDA, RVIA, anda number of state asso-ciations have filedcomments supporting the redefinition.

The lawmakers urged HUD to act quickly to adopt theredefinition “without inappropriate regulation of fifth

wheel or other RVs.” The National Highway TrafficSafety Administration (NHTSA) and all 50 statesalready define fifth wheels as motor vehicles, notpermanent housing, noted the senators. They saidthat HUD’s redefinition has broad consensus

among the RV industry, regulators, and members ofCongress.

HUD’s original 1982 definition of recreational vehicleshas become outdated over the years and no longer reflectsthe realities of today’s units, say industry officials. Oneexample: RVs originally were defined as having no morethan 400 square feet, but the advent of slide outs in the1990s has complicated the size issue.

The senators told HUD that there is a fundamentaldifference between manufactured housing and RVs – theformer are “designed to be permanent dwellings,” while thelatter are “designed for recreational, camping, travel, orseasonal use.” And while HUD has a legitimate authorityto regulate permanent housing, it doesn’t have theauthority to regulate vehicles.

Since HUD issued its proposed rule, rumors havecirculated on the Internet that the agency was trying tomake living in RVs and so-called tiny houses illegal. Inreality, HUD’s proposed clarification to the manufacturedhousing code doesn’t affect tiny homes or full-time RVers.“The proposed rule rumored to be a ‘tiny house ban’ was infact simply a clarification of classifications for RVs andsimilar dwellings and in no way bans or criminalizes tinyhome ownership or building,” according to myth-bustingwebsite Scopes.com.

Laws and regulations governing RV use are set at thestate and local levels, according to a joint statement issuedby RVDA, RVIA and ARVC. “Local and state regulationsthat limit RV stays in campgrounds, for instance, or thatallow permanent residency in RVs won’t be affect by theHUD rule. The rule itself doesn’t affect full-time RVing inany way,” the statement said. n


U.S. Senators Urge HUD to Adopt RV Definition By Mary Anne Shreve

Manufactured Housing: Regulated byHUD; must meet federal code for manufac-tured housing

Recreational Vehicles: Regulated asvehicles by U.S. Dept. of Transportation;must meet safety and construction stan-dards set by the National Fire ProtectionStandard (NFPS) and American NationalStandards Institute (ANSI).


Go RVing is promoting RV travel and camping atpopular LPGA tour stops throughout the spring by

displaying RVs on the golf course.The first event – the JTBC Founders Cup in Phoenix,

AZ, in March – featured a Forest River FR3 motorhomeprovided by Little Dealer, Little Prices of Phoenix. Morethan 1,260 golf fans toured the unit during the event.

The following weekend, La Mesa RV provided aThor Miramar Class A and Winnebago Era Class Bmotorhome to showcase at the Kia Classic Tournamentin Carlsbad, CA. More than 1,400 consumers walkedthrough these units.

In addition to the RVs available for tours, the GoRVing displays also feature miniature golf, autographsessions with LPGA tour pros, Go RVing golf towelgiveaways, and daily drawings for Avalanche coolersprovided by Dometic.

Go RVing will also be on site at the VOA TexasShootout in Irving, TX, from April 28 - May 1; theYokohama LPGA Classic in Prattville, AL, from May

5 - 8; and the Kingsmill Championship in Williamsburg,VA, from May 19 - 22.

Go RVing’s partnership with the LPGA also includescommercials on video leaderboards that promote the GoRVing display and Go RVing banner ads on LPGA.com,which drive visitors to GoRVing.com. n

RVDA Members Provide Units forGo RVing Display at LPGA EventsEdited by RVDA staff

RVDA member Little Dealer, Little Pricesprovided a motorhome for the Go RVingdisplay at the LPGA JTBC Founders Cupat the Wildfire Golf Club in Phoenix inMarch. More than 1,200 spectatorstoured the RV. The Go RVing displayincludes a putting green for spectatorsto try their skills, as well as prizes andautograph sessions with players.

RVDA member La Mesa RV provided two motorhomes for theGo RVing display at the LPGA Kia Classic at the Aviara GolfClub in Carlsbad, CA, in March. More than 1,400 spectatorstoured the RVs. The Go RVing partnership with the LPGA ispart of an enhanced effort to raise the profile of RV travelthrough high-profile outdoor events and festivals.

The Go RVing dealer tie-in programis back… and better than ever!The “Away” campaign returns to theemotion-driven family focus of pastcampaigns, along with continuedemphasis on the affordability andaccessibility of the RV lifestyle formultigenerational families. This optionalprogram also gives dealers, state dealerassociations, and their agencies optionsto use materials connected to thenational campaign.

HERE ARE THE HIGHLIGHTS:Leads – Plus Program24 hours a day, 7 days a week, Go RVingdealers signed up for the tie-in programcan access via the Internet Go RVingleads that are prioritized according tothe consumer’s purchase timeframe.

Digital RV Image Library Pictures onGoRVing.comGo RVing dealers signed up for theprogram have access to multiple all-new,

high resolution images of consumersenjoying a variety of RV products. Theseimages can be used in advertising,websites, and other promotionalmaterials.

To give dealers maximum flexibility, theGo RVing Dealer Leads-Plus Programalso features a menu of other promotionalitems. These items are availableseparately.

Name:____________________________________________________________________

Company:________________________________________________________________

Address: ________________________________________________________________

City: ________________________________________State: _____ Zip:____________

Phone: ___________________________________ Fax: __________________________

Email: ____________________________________________________________________

Dealer website: __________________________________________________________

Fax to (703) 359-0152, or mail to 3930 University Dr., Fairfax, VA, 22030For more information, visit www.rvda.org or send an email to [email protected]

Please enroll _____ dealership(s) at $250 each. Checks payable to RVDA.

q Check here for leads delivered by U.S. mail.

Credit card (circle): VISA MC DISCOVER AMEX

Credit card #: _________________________________________ Exp. date: ________

Cardholder: ______________________________________Security code: ________

Signature: ________________________________________________________________

Get Going with Go RVing! Return this form TODAY!

19MAY 2016

D o you know someone who has worked tire-lessly over the years for RVDA and itsmembers, someone who is consistently

outstanding? In short, someone who deserves abig, public thank you?

Nominate that person for RVDA’s highesthonor – the James B. Summers ( JBS) Award,created in 1986 in honor of past RVDA ExecutiveVice President and CEO Jim Summers.

See that that special person gets the recogni-tion he or she deserves by submitting a compellingdescription of what he or she has done thatwarrants the award. Please don’t just send in aname – describe in detail why that person deservesto wear the gold JBS ring. Make your argument socompelling that it would be difficult for the boardof directors not to select your candidate.

Your nominee should have provided at leastfive years of service and contributions to RVDA and itsmembers. One of the few restrictions is that nominees maynot be current elected members of the board of directors.

The board looks to you, the dealers and associatemembers, to bring to its attention the good work ofoutstanding individuals. It carefully evaluates all nomineesduring its June meeting and chooses the year’s recipient bymajority vote.

The award will be presented during the RV DealersInternational Convention/Expo, November 7-11 at Bally’son the Las Vegas Strip. Nominations are due by May 20and should be sent to RVDA Vice President forAdministration Ronnie Hepp via email ([email protected])or fax (703) 591-0734. n


WHO’S YOUR SUPER STAR?

Send in your nomination for RVDA’s highest honor

2015 earl Stoltzfus2014 Debbie Brunoforte2013 Jim Shields2012 Butch Thomas2011 Bert alanko2010 Jeff pastore2009 Marty Shea2008 Randy Biles2007 ernie Friesen2006 Joe Range2005 Rick Horsey2004 Jim Fogdall2003 Tom Stinnett2002 Fran van pelt2001 Dan pearson

2000 Crosby Forrest1999 Randy Thompson1998 Bill Thomas1997 Bob Strawn1996 Bob azevedo1995 Jerry Greer1994 Bill Gorman1993 Larry McClain1992 Dave altman1991 Dave ayers1990 Duane Spader1989 Jack Moran1988 Rex Floyd1987 Gaylord Maxwell1986 Jim Summers

James B. Summers Award Recipients

Earl Stoltzfus of Stoltzfus RVs & Marine, West Chester, PA, received the2015 J.B. Summers Award at last November’s annual convention,surrounded by previous honorees.


ACCOUNTING

Rehmannwww.rehmann.com

ADVERTISING /MARKETING / MARKETRESEARCH

Dealer Rewardswww.dealerrewards.net

Engage121www.engage121.com

Genius Monkeywww.geniusmonkey.com

Good Sam Enterpriseswww.goodsamclub.com

Horsepower 360 Marketingwww.hp3sixty.com

IHS Automotivewww.ihs.com

Level 5 Advertisingwww.level5advertising.com

Nusani Mediawww.nusani.com

REBS Marketingwww.REBSmarketing.com

RH Power & Associates Inc.www.rhpower.com

RV Traderwww.rvtrader.com

RVM Promotionswww.rvmpromotions.com

RVT.com Classifiedswww.rvt.com

Statistical Surveys Inc.www.statisticalsurveys.com

Wes-Tex Printingwww.wes-tex.com

Wheeler Advertising Inc.www.wheeleradvertising.com

ASSOCIATIONS

American RecreationCoalitionwww.funoutdoors.com

Arizona RVDAwww.azrvda.com

CalRVDAwww.rvingca.com

Colorado Recreational VehicleAssociationwww.crva.org

Detroit Auto Dealers [email protected]

Family Motor Coach Assn.www.fmca.com

Florida RV Trade Associationwww.frvta.org

Go RVingwww.gorving.com

Great Lakes RV [email protected]

Maryland RVDAwww.mdrv.com

Michigan Association ofRecreation Vehicles &Campgroundswww.marvac.org

Mike Molino RV LearningCenterwww.RVLearningCenter.com

The National Association ofRV Parks & Campgrounds(ARVC)www.GoCampingAmerica.com

Recreational Park TrailerIndustry Association Inc. www.rptia.com

RVAA - Recreation VehicleAftermarket Assn.www.rvaahq.com

RVRA - Recreation VehicleRental Associationwww.rvda.org/Rental

RVDA - Recreational VehicleDealer Associationwww.rvda.org

RVDA of Albertawww.rvda-alberta.org

RVDA of British Columbiawww.rvda.bc.ca

RVDA of Canadawww.rvda.ca

RVDA of Saskatchewanwww.saskatchewanrvda.ca

Recreation Vehicle IndianaCouncilwww.imharvic.org

RV Industry Associationwww.rvia.org

RV Technician.comwww.rvtechnician.com

Silicon Valley AutomobileDealers Associationwww.svautodealers.com

Texas Recreational VehicleAssociationwww.trva.org

WI Housing Alliance/Tomorrow’s Home Foundationwww.housingalliance.us

AUCTION SERVICES

ADESA Specialty Auctionswww.adesa.com

America’s RV and MarineAuctionwww.americasautoauction.com

Brasher’s Northwest AutoAuctionwww.brashersnorthwest.com

Brasher’s Sacramento RV,Marine & PowerSportsAuctionwww.brasherssacramento.com

eBay Motorswww.ebay.com/motors

Manheim Specialty Auctionswww.manheimspecialtyauctions.com

National Liquidatorswww.natliq.com

CONSULTANTS /TRAINERS / EDUCATION

A World of Trainingwww.aworldoftraining.com

Blum Shapirowww.blumshapiro.com

Customer Service IntelligenceInc. (CSI Inc.)www.tellcsi.com

DTC Retail Consulting Inc.www.dtcretailconsulting.com

Fribley Technical Services [email protected]

Kelly Enterpriseswww.jlkelly.com

KPAwww.kpaonline.com

Marzahn & King ConsultingInc.www.marzahnandking.com

Mike Molino RV LearningCenterwww.RVLearningCenter.com

The Omnia Groupwww.omniagroup.com

RV DealerPro Trainingwww.dealerprotraining.com

RV EDUCATION 101www.rveducation101.com

RV Inspection Connectionwww.rvinspection.com

RV Technicianwww.rvtechnician.com

RV Technician Todaywww.rvtechniciantoday.com

RV Training Center Inc. (RVTC)www.rvtrainingcenter.com

Sobel Universitywww.sobeluniversity.com

Spader Business Managementwww.spader.com

Tom Manning & Associates Inc.www.rvrep.com

Website Directory for Associate Members and RV Industry Resources

23MAY 2016

continued on page 24

DATABASES / SOFTWARE /WEBSITES

Adventure On Earthwww.adventureonearth.com

ARIwww.arinet.com

Auction123.comwww.auction123.com

Campandawww.campanda.com

CDK Globalwww.cdkglobalrecreation.com

Cirrus Solutionswww.CirrusSolutions.com

Dealer Spike RVwww.dealerspikerv.com

DealerVu Corporationwww.dealervu.com

EverLogicwww.everlogic.com

Foursquare Anywherewww.foursquareanywhere.com

IDS - Integrated DealerSystemswww.ids-astra.com

InteractRV Web Design andMarketingwww.interactrv.com

Norlander InformationServices Inc.www.nis-info.com

ProResponse Inc.www.ProResponse.com

RVUSA.com - A Division OfNetSource Mediawww.rvusa.com

Singlepoint Communicationswww.yoursinglepoint.com

Summit Ordering Systems Inc.www.rvinvoicewriter.com

Sys2K Dealership Software www.sys2K.com

DIRECTORY / GUIDE

Kampgrounds of Americawww.koa.com

NADAguides &NADAguides.comwww.nadaguides.com

DISTRIBUTORS ANDWHOLESALERS

About Industries Inc.www.aboutindustriesinc.com

Arrow Distributing Inc.www.arrowdist.com

Coast Distribution Systemwww.coastdistribution.com

Creative Products Group/RVLocks and More.comwww.RVLocksAndMore.com

Harris Battery Company Inc.www.harrisbattery.com

Kipor Power Systems Inc.www.kiporpowerequipment.com

MC Marketing Resources LLCwww.innovationandvalue.com

Meyer Distributingwww.meyerdistributing.com

Northern Wholesale SupplyInc.www.northernwholesale.com

NTP-STAGwww.ntpdistribution.comwww.stagparkway.com

Pirit Heated Hosewww.pirithose.com

RV By Life, Div. of LifeIndustries Corporationwww.rvbylife.com

ENVIRONMENTAL

TRA Certification, Inc.www.certifiedgreenrvs.com

FINANCE/FINANCIAL

Ally Financialwww.ally.com

Automotive FinanceCorporation (AFC)www.AFCdealer.com

Bank of America Merrill Lynchwww.bankofamerica.com/rvdealer

Bank of the Westwww.bankofthewest.com

Community & Southern Bankwww.myCSBonline.com

D&G Dealer Services LLCwww.dandgdealerservices.com/home.html

First Flight Federal CreditUnionwww.efirstflight.com/rvdealers

First Merit Bankwww.firstmerit.com

Highlands Financialwww.hfico.com

M&T Bankwww.mandtbank.com

Marine One Acceptance Corp.www.marineone.com

Medallion Bankwww.medallionbank.com

Merrick Bankwww.merrickbank.com

NextGear Capitalwww.nextgearcapital.com

Northpoint CommercialFinance LLCwww.northpointcf.com

Priority One FinancialServices Inc.www.p1fs.com

Sebrite Financial Corp.www.sebritecorporation.com

TCF Inventory Finance Inc.www.tcfif.com

U.S. Bank, Recreation Financewww.usbank.com

Universal Lenders LLCwww.universallenders.net

Wells Fargo, CommercialDistribution Financewww.wellsfargo.com/cdf

Wolters Kluwer FinancialServiceswww.WoltersKluwerFS.com/dealers

HR / BENEFITS

Caliperwww.Caliperonline.com

Careerco Companywww.careerco.com

The Omnia Groupwww.omniagroup.com

INSURANCE /WARRANTY / SERVICECONTRACTS

American ColonialAdministration LLCwww.acaadmin.com

American Guardian Group ofCompanieswww.agwsinc.com

Andreini & Companywww.andreini.com

Brown & Brown RecreationalInsurancewww.bbrecreation.com

Coach-Netdealer.coach-net.com

CornerStone United Inc.www.cornerstoneunited.com

Dealer Advantage [email protected]

Diversified InsuranceManagement Inc.www.rvbestquote.com

EasyCare RVwww.easycare.com/RV

Farm & City InsuranceServices - Your RVAdvantagewww.rvadvantage.com

Hi-Sage Marketingwww.hisage.com



Interstate National DealerServiceswww.inds.com

MBA Insurance Inc.www.MBAinsurance.net

National AutomotiveExperts/NWANwww.NationalAutomotiveExperts.com

Pettes & Hesser Ltd.www.phltd.com

Phoenix American WarrantyCo. Inc.www.phoenixamerican.com

Protective Asset Protectionwww.protectiveassetprotection.com

Recreation InsuranceSpecialists LLCwww.blueskyrvinsurance.com

Sentry Insurancewww.sentry.com

Service Groupwww.sgifs.com

The Walpole Agencywww.thewalpoleagency.com

Thum Insurance Agency LLCwww.thuminsurance.com

Tire Shieldwww.tireshield.com

Tobin Agencywww.tobinagency.com

Triad Insurance Management& Services Agency Inc.www.triadinsurancemanagement.com

Tyron USAwww.tyron-usa.com

United States WarrantyCorporationwww.uswceagle.com

Vehicle AdministrativeServiceswww.VehicleAdminServices.com

Warrantech Automotive Inc.www.warrantech.com

WholesaleWarranties.netwww.wholesalewarranties.com

Wildfire Aftermarket ServiceInc.www.wildfireaftermarket.com

Williams and StazzoneInsurance Agency Inc.www.wsins.com

OTHER

Fantasy RV Tourswww.fantasyrvtours.com

Pro-Vigil SurveillanceServiceswww.pro-vigil.com

ROUTE 66 RV Networkwww.Route66RV.com

Sealtech Manufacturing USAwww.sealtechusa.com

The Thank-U Company Inc.www.Thank-U.com

PUBLICATION/PRESS

Hearst Business Mediawww.blackbookusa.com

RV Executive Today Magazinewww.rvda.org

RV PRO Magazinewww.rv-pro.com

RV Technician Todaywww.rvtechniciantoday.com

RV MANUFACTURER

ADAK Adventure Trailerswww.ADAKTrailers.com

CrossRoads RVwww.crossroadsrv.com

Cruiser RV LLCwww.cruiserrv.com

Erwin Hymer Group NorthAmerica Inc.www.roadtrek.com

EverGreen RecreationalVehicles LLCwww.GoEverGreenRV.com

Forest River Inc.www.forestriverinc.com

Freightliner Custom ChassisCorp.www.freightlinerchassis.com

Grand Design RecreationalVehicleswww.granddesignrv.com

Gulf Stream Coach Inc.www.gulfstreamrv.com

Haulmark Motorcoachwww.haulmarkmotorcoach.com

Heartland RecreationalVehicles LLCwww.heartlandrvs.com

Highland Ridge RV Inc.www.highlandridgerv.com

Jayco Inc.www.jayco.com

Keystone RV Companywww.keystonerv.com

KZ RVwww.kz-rv.com

Lance Camper ManufacturingCorporation (LCMC)www.LanceCamper.com

Leisure Travel Vans/Triple E RVwww.leisurevans.com

LIFESTYLE Luxury RVwww.LifestyleLRV.com

Livin’ Lite RV Inc.www.LIVINLITE.com

Midwest Automotive DesignsLLCwww.midwestautomotivedesigns.com

Newmar Corporationwww.newmarcorp.com

NuWa Industries Inc.www.nuwa.com

Outdoors RV Manufacturingwww.outdoorsrvmfg.com

Pacific Coachworks Inc.www.pacificcoachworks.com

Pleasure-Way Industrieswww.pleasureway.com

REV Recreation Groupwww.revrvgroup.com

Riverside Travel Trailerwww.riversidetrailer.com

Thor Industries Inc.www.thorindustries.com

Tiffin Motor Homes Inc.www.tiffinmotorhomes.com

Universal Trailer Corporationwww.universaltrailer.com

Winnebago Industries Inc.www.winnebagoind.com

SUPPLIER

Airxcel Inc.www.airxcel.com

Alde Corpwww.alde.us

Aqua-Hot Heating SystemsInc.www.aquahot.com

ASA Electronicswww.asaelectronics.com

Autosightwww.autosightamerica.com

Blue Oxwww.blueox.com

Boogey Lightswww.boogeylights.com

Camco Manufacturing Inc.www.camco.net

Carefree of Coloradowww.carefreeofcolorado.com

Cequent PerformanceProductswww.cequentgroup.com

Coach Lift By S&S MobilityProducts LLCwww.coachlift.com

Costco Auto Programwww.costcoauto.com


25MAY 2016

Cummins Onanwww.cumminsonan.com

CURT Manufacturing LLCwww.curtmfg.com

Dexter Axle Companywww.dexteraxle.com

Dicor Corporationwww.dicor.com

Dinosaur Electronicswww.dinosaurelectronics.com

Dometic Corporationwww.dometic.com/usa

Duratain Inc.www.duratain.com

East Penn Mfg. Co.www.eastpenn-deka.com

Equalizer Systemswww.equalizersystems.com

Fiammawww.fiammausa.com

Furrionwww.furrion.com

GM Fleet & Commercialwww.gm.com

Great American AutomotiveProductswww.gabp.com

Hayes Towing Electronicswww.hayesbc.com

Infinity Fabrics LLCwww.infinitylwv.com

KINGwww.kingconnect.com

Lippert Components Inc.www.lippertcomponents.com

MCD Innovationswww.mcdinnovations.com

Mobile Sleep Components(RV Mattresses)www.mobilesleepcomponents.com

MORryde International Inc.www.morryde.com

Parallax Power Supplywww.parallaxpower.com

Pollak - A StoneridgeCompanywww.pollakaftermarket.com

Progress Mfg. Inc.www.EqualizerHitch.com

Progressive Dynamics Inc.www.progressivedyn.com

PullRite / Pulliam Enterpriseswww.pullrite.com

Reese | Tekonshawww.ReeseProducts.com

Robert Weed PlywoodCorporationwww.robertweedplywood.com

RV Armor Inc.www.RV-Armor.com

RV Comfort Systemswww.rvcomfortsystems.com

Safe-T-Plus Steering Controlwww.safe-t-plus.com

Spartan Chassiswww.spartanchassis.com

Suburban Propanewww.suburbanpropane.com

Summit Products Inc.www.rvstainless.com

Thetford Corporation &Norcold Incorporatedwww.thetford.com

Truma Corpwww.truma.com

Tuson RV Brakes LLCwww.direclink.com

UHI Worldwide Inc.www.ultraheat.com

Ultra-Fab Products Inc.www.ultra-fab.com

Walex Products Company Inc.www.rvsanitation.com

WFCO Electronics (ArterraDist.)www.WFCOElectronics.com

Winegard Companywww.winegard.com

Xantrex Technology /Schneider Electricwww.xantrex.com

Zamp Solar LLCwww.zampsolar.com

TRANSPORTATION

Foremost TransportIncorporatedwww.foremosttransport.com

Horizon Transportwww.horizontransport.com

PartnerShip LLCwww.PartnerShip.com

Quality Drive-Away Inc.www.qualitydriveaway.com


Take Advantage of Your RVDA WebsitesThe RVDA, Mike Molino RV Learning Center andconvention websites are the dealership employee’scomplete online resources. These innovative, interac-tive websites provide easy access to the criticalresources that assist dealers and their employees inrunning the dealership effectively. Download factsheets on dealership best practices or the latest retailstatistics, search training opportunities, and purchaseCD-ROMs, publications, videos, or webcasts. RVDAmember dealerships and any of their employees canhave 24/7 access to most of RVDA’s dealer specificinformation. Make www.rvlearningcenter.com,www.rvda.org and www.rvda.org/convention yourfirst source for all dealership information.


IIn my last column, I wrote about themechanics of getting started with thetraining of your service writer. Studieshave shown that a well-trained servicewriter can have a huge impact on bothcustomer satisfaction and the dealer-ship’s bottom line.

Now that your service writer hascompleted the coursework, it’s time totake the “Readiness Test.” Go towww.rvda.com and click on the “RVLearning Center” tab on the right sideof the screen. Next, click on“Certification” on the blue ribbon acrossthe top of the page. Click on “ServiceManagement” on the drop-down box,and select your position, such as “servicewriter/advisor.” From this screen, youcan view all of the most frequentlyasked questions and select the“Readiness Test” application. Print and

fill out the application, send in the$25 processing fee, and take the“Readiness Test.”

This test is a good indicatorfor your candidates to see ifthey’re ready for the “CertificationTest,” or if they need to re-studythe material and course work.Once a candidate feels prepared totake the “Certification Test,”simply click on the “apply forcertification” tab under “TestInformation,” fill out the form,sign, and send in the requiredfees. The testing center will emailthe instructions to the candidates,and then they’re ready to take thetest from their very own computers.

My next column will focus oncertification for technicians. Until then,if you have questions, don’t hesitate to

call the staff at the RV LearningCenter. You can also reach me at (330)877-3500. I’ll be glad to help. Keep onlearning! n

Ask Jeff: The Next Step in Getting ServiceWriters/Advisers Certified

Mike Molino RV Learning Center Chairman Jeff Pastore writes about trainingand certification issues and fields dealers’ questions in a bi-monthly column.Send in yours to [email protected] with “Questions for Jeff” in the subject line.

A PROMISING CAREER CLIMBGive your business a leg up with the revamped RV Technician Certification Program.

27MAY 2016

Name: _______________________________________________________________________________________

Company Name: ________________________________________________________________________________

Address: ______________________________________ City:_____________________ State: ____ Zip:__________

Phone: __________________________ Fax: _________________________ E-mail: __________________________

q RVDA Member q Non-RVDA Member I’d like to order the: q Manual: ____ copies q CD-ROM: ____ copies

Total Amount $_____________

PAYMENT METHOD (Please check one)

q Check enclosed (payable to the Mike Molino RV Learning Center) q Send an invoice (members only)

Credit Card: q Visa q MasterCard q Amex q Discover

Card Number: _________________________________________________ Security Code: _________ Expires: _____

Name on Card: _____________________________________ Signature: ____________________________________

Billing Address: ______________________________________________________________ Billing Zip:___________

RVDA, 3930 University Dr, Fairfax, VA 22030, (703) 591-7130, Fax (703) 359-0152, Email: [email protected]

New 11th Edition Service Management Guide (Flat Rate Manual)

1/2015

The expanded Service ManagementGuide offers over 100 pages of

average work unit times for the most basicservice functions performed by competentRV technicians.

• The 11th Edition of the ServiceManagement Guide offers extensiveupdates and additions provided bydealers, service managers, andtechnicians.

• Service Check Sheets provide a valuablereference for service managers andtechnicians.

• A great tool for working with extendedservice contracts.

• Available in 2 formats: printed ondurable cardstock paper with a 3-ringbinder, and as a searchable pdfdocument on CD-ROM.

The Service Management Guide isdesigned to provide reasonableguidance relative to the timerequired for competent techniciansto complete assigned tasks. It is animportant part of the servicemanagement system, but it is notintended to be the soledeterminant of prices or ratescharged in that sale of service.

Order Online at http://www.rvlearningcenter.com. Note: prices are subject to change without notice.

Mike MolinoThe

New 11th Edition Service Management Guide (Flat Rate Manual)

Manual or CD-ROM: RVDA Members $175Non-Members: $350 Members save $175!

Manual and CD-ROM: RVDA Members $290Non-Members: $585Members save $295!


GEAR UP FOR SUCCESS – experience thepower of education during the 2016 RV DealersInternational Convention/Expo Nov. 7 - 11 in LasVegas. Bring your top performers for a week oftraining focused on dealers and fixed-operationsmanagers, leadership development, networking, andcompeting in today’s marketplace.

All of a dealership’s gears – sales, service, parts,and F&I –must function together to keep thebusiness running. Education powers the gears.

With education tracks for dealer/GMs, sales, service,parts, F&I, rental, and social media/eMarketing,they’ll learn about:

• Cash conversions in F&i

• advanced topics for the service department

• Leadership development for young Rv executives

• New concepts for merchandising the store

• Digital marketing tips

• Latest ideas in internet advertising, measuringeffectiveness, and increasing ROi

• Mini rental school(included in registration fee)

You’ll also meet dozens of exhibitors who serveRV dealers: insurance professionals, lenders,trainers, suppliers, and manufacturers.

The convention floor plan at Bally’s allows the majorityof events to take place in one area, increasing yourchances of connecting with colleagues and staying onschedule. The centrally located dealer lounge,equipped with Wi-Fi and comfortable seating, is backthis year. And a block of hotel rooms at Bally’s andParis offer convenient lodging and easy access to the

nightlife along the Vegas Strip.

Register by June 30 to get the low, early birdrate for your first registrant. You’ll also lockin a lower rate for everyone else you bring,no matter when they sign up.

Follow the conversation on:Presented by:

Mike MolinoThe

If you’ve registered for the convention and wantto bring employees to attend just the VendorTraining +Plus program, you can register them forthat program for $215 per person. The VendorTraining +Plus badge will also give the holderaccess to the expo and the opening reception onTuesday, Nov. 8.RVDA dealer members only – expires 6/30/16

for firstdealershipregistrant

FOR MORE INFO VISIT WWW.RVDA.ORG/CONVENTION AND REGISTER TODAY!

$599 $576SAVE37%!

EARLY BIRD FULL REGISTRATION RATE

per eachadditionalregistrant

29MAY 2016

DEALER REGISTRATION FORM

2. Member Registration Fees:

1. Registration Information. Please copy this form if adding registrants.

3. Payment Information:

Company Name ________________________________________________________________________

Phone _______________________________________ Fax _____________________________________

Address _______________________________________________________________________________

City _________________________________________ State/Prov ___________ Zip/PC ______________

Email _________________________________________________________________________________

Name on Card ____________________________________ Card # _____________________________ Expires _________ Security Code _______

Billing Address _____________________________________ City________________________________ State/Prov ______ Zip/PC _____________

� Full Amount or � Easy Pay (credit card only: 3 equal installments will be chargedto your credit card, first on date received, then at 30 and 60 days). If neither box ischecked you will be charged the full amount in one payment.

� Check enclosed Charge my: � Visa � MC � Amex � Discover

First registrant locks in today’s lowest rate for all future dealership personnel! Early Bird Advanced Regular AmountThru 6/30 7/1 - 8/31 After 8/31

i would like to add a contribution to the Mike Molino Rv Learning Center to promote education for our industry.* $

Dealership must have one full convention registrant to bring additional employees JUST for Vendor Training +Plus. The cost is$215 per person and includes Vendor Training +Plus training on Monday, Nov. 7 and Tuesday, Nov. 8, and Tuesday’s receptionin the Expo. Photocopy this form to add more registrants for Vendor Training +Plus.

MAIL OR FAX A COPY OF THIS FORM TO:RVDA of America, 3930 University Drive, Fairfax, VA 22030-2515 • (703) 591-7130 • Fax: (703) 359-0152 • www.rvda.orgRVDA of Canada, Ste. 145, 11331 Coppersmith Way, Richmond, BC V7A 5J9 • (604) 718-6325 • Fax: (604) 204-0154 • www.rvda.caCANCELLATION / REFUND POLICY: All cancellations must be in writing and received by August 31, 2016, to qualify for a refund. A $50 administrative fee will be deductedfrom each refund request received by July 31, 2016. A $100 administrative fee will be deducted from each refund request received between August 1, 2016 and August 31,2016. No refunds will be made after August 31, 2016. *The Mike Molino RV Learning Center is a tax-exempt organization as described in section 501(c)(3) of the InternalRevenue Code. Contributions may be tax deductible as charitable donations.

TOTAL $

First Registrant – includes Vendor Training +Plus, a $215 value!$599 $692 $965 $

Registrant Name_________________________________________________ Email ___________________________________________________

Badge First Name________________________________________________ Please check here if you require special accommodations. �

Second Registrant – includes Vendor Training +Plus, a $215 value!$576 $671 $965 $



Third Registrant – includes Vendor Training +Plus, a $215 value!$576 $671 $965 $



Fourth Registrant – includes Vendor Training +Plus, a $215 value!$576 $671 $965 $



Name __________________________________ Badge First Name_____________________ Email ______________________ $Name __________________________________ Badge First Name_____________________ Email ______________________ $

ONLY

NeedMoney forCollege?

NeedMoney forCollege?

The Mike Molino RV Learning Center is a tax exempt organization as described in section 501(c)(3) of the Internal Revenue Code. Contributions may be tax deductible as charitable donations. The scholarship

program is made possible through the generosity of the Newt and Joanne Kindlund Family.

College Scholarships Available from the Mike Molino RV Learning Center

More information and an application available at www.rvlearningcenter.com

30

31MAY 2016

Mike Molino RV Learning Center Scholarship ProgramMike MolinoThe

Deadline: June 30, 2016. To be considered, all application materials must be received by the deadline. For moreinformation and to download additional applications, visit www.rvlearningcenter.org or e-mail [email protected].

Applicant’s Name: ________________________________________________________________________________________

Address: ____________________________________________________________________________________________________

Phone: _______________________________________________ E-mail: _______________________________________________

Sponsoring RV-Related Company: ________________________________________________________________________

Name of Dealer Principal/GM: __________________________________________________________________________________

Address: ____________________________________________________________________________________________________

Phone: _______________________________________________ E-mail: _______________________________________________

High School:__________________________________________________ Year Graduated: _______ SAT/ACT Score: ________

Address: __________________________________________________________________ Phone: __________________________

College Attending in 2016-2017: __________________________________________________________________________

City/State: ________________________________________________________________ Major: __________________________

Have You Been Accepted?: ______ If No, When Do You Expect to Be? _____________ College Credits Completed: _________

College GPA: _______ Estimated College Expenses (One Year): $ ___________ % to Be Covered by Self/Family: _________%

Are You Employed? No � Yes � Employer: ______________________________________________________________

How Long/When?____________________________________________________________________________________________

About This ScholarshipThe RV Learning Center’s ScholarshipProgram awards $2,500 scholarships todeserving college undergraduate studentsmajoring in business, finance, economics,accounting, or other RV industry-relatedsubjects. A factor for awarding the schol-arship may be an applicant’s backgroundof RV industry employment or a desireto work in the RV business aftercompleting post-secondary education.The scholarship program is madepossible through the generosity of theNewt and Joanne Kindlund Family.

Requirements*• Must be a rising sophomore, junior, or senior collegeundergraduate student.

• Must complete an essay on their goals and objectivesfor attending college.

• Must submit a completed Free Application forFederal Student Aid (FAFSA) form. The form isavailable at: www.fafsa.ed.gov.

• Must demonstrate the ability and willingness to funda portion of their educational expenses on their own.

• Must be accepted into an accredited four-year collegeor university as a condition of receiving the scholar-ship.

• Must have a 2.8 or better cumulative grade pointaverage, and a 1050 minimum SAT score (1575minimum on the 2400 point scale). A minimumACT Composite Score of 22 is also acceptable.

*All requirements must be met by the application deadline. Dealer principals and their dependents are not eligible.

Submit with Application:1. An official copy of your most recentcollege transcript.

2. A copy of your SAT/ACT scores.

3. An essay of not more than 500 wordson “My Goals and Objectives forCollege and Career.”

4. A list of extracurricular activities,honors, etc.

5. A copy of your FAFSA form(available at your school or atwww.fafsa.ed.gov).

6. Digital photo for publicity (only usedif candidate receives scholarship).

FACT SHEET AND APPLICATION: 2016-2017 ACADEMIC YEAR

Submit application packet to: Mike Molino RV Learning Center3930 University DriveFairfax, VA 22030 or fax to: (703) 359-0152, or by e-mail to [email protected]

Eligibility RequirementsWe will award a scholarship to anRV-related company employee ortheir dependent based on a combi-nation of factors.

By signing, I indicate that I have read the fact sheetthat accompanies this application and that I meet theeligibility criteria specified for scholarship applicants. Signature:____________________________________________

33

Certified Green RV ProgramTRA Certification Inc. [email protected]: (800) 398-9282 Fax: (574)264-0740TRA, the leading third-party greencertification company, through its“Certified Green RV Program,”measures, evaluates, and certifiesRV manufacturers and verifiesvendors for energy efficiency andenvironmental friendliness. Thisprogram empowers dealers toguide environmentally-consciousconsumers in making better-informed decisions about their RVpurchases, leading to increasedcustomer satisfaction.

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Credit Card ProcessingBank of America MerchantServices https://rvdealer.bankofamerica.comjay.machamer@bankofamericamer-chant.com(678) 784-0567Bank of America MerchantServices offers RVDA members anannual savings averaging 10-to-15percent on each Visa andMasterCard swipe transaction.Advanced equipment provides fastauthorization, around-the-clocksupport, and improved fundsavailability for those with a depos-itory relationship with the bank.

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Disability Income Insurance/ Paycheck Protection BenefitsAmerican FidelityAssurance Companywww.afadvantage.comTed [email protected](800) 654-8489, Ext. 6530Dealerships can provide disabilityinsurance to provide security for aportion of an employee’s paycheckin the event they are unable towork due to a covered accident orillness.

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Emergency Roadside andTechnical [email protected](800) 863-6740Coach-Net provides emergencyroadside and technical assistancesolutions to RV dealers throughoutthe U.S. and Canada and for manyRV and chassis manufacturers, RVclubs, and customer membershipgroups. Coach-Net provides dedi-cated service using over 150employees with advanced commu-nications technology toolscombined with an extensivedatabase of more than 40,000service providers. The company

employs trained Customer ServiceAgents and RVDA-RVIA/ASEMaster Certified Technical ServiceAgents.

––––––––––––––––––––––––––––––

Employee TestingCaliper Corp.www.calipercorp.comRalph [email protected](609) 524-1214For nearly a half-century, Caliperhas consulted with over 25,000companies on improving everyaspect of their workforce – fromhiring and selection to employeedevelopment and successionmanagement. Starting withaccurate, objective insights ourconsultants gain from our time-tested personality assessment, theCaliper Profile, we are able to helpour clients reduce the high cost ofturnover, help first-time managersexcel and create solutions that aretailored, practical and adaptable.Whether you are looking to hiretop performers, develop talent,build teams or transform yourorganization, we can help.

––––––––––––––––––––––––––––––

Extended Service AgreementsXtraRide RV ServiceAgreement Programwww.protectiveassetprotection.com(800) 950-6060, Ext. 5738The XtraRide RV ServiceAgreement Program is offeredthrough the Asset ProtectionDivision of Protective LifeInsurance Company. The programhas been exclusively endorsed byRVDA since 1992. The XtraRideprograms and F&I solutions bringdealers increased profit opportuni-ties while providing quality protec-tion for their customers. Protectiveis dedicated to providing the RVindustry with superior productsand services given its ability tounderwrite, administer, andmarket its own programs.

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Health Insurance Mass Marketing InsuranceConsultants Inc. (MMIC)www.mmicinsurance.com/RVDA/[email protected](800) 349-1039MMIC contracts nationally with anumber of health insurancecompanies to provide a widevariety of benefits. MMIC creates acustomized insurance programbest suited for individual dealer-ships. Coverage is available to indi-vidual members and those firmswith two or more employees. Withgroup coverage, all active full-timeemployees are eligible. Spouse anddependent children under age 19(23 if full-time student) are also

eligible. The cost of the coveragefor the RVDA program may bepaid in whole by the employer orshared with the employees.However, the employer’s contribu-tion must be at least 50% of thetotal cost.

––––––––––––––––––––––––––––––

Hiring Tools Employment Network- A Careerco Companywww.employmentnetwork.net(718) 307-6258The Employment Network is anetwork of pay-for-performancejob sites. Its flagship site,FindTheRightJob.com, reachesmore than 5 million job seekersmonthly. Employers can drasticallyreduce their cost-per-hire by usingThe Employment Network’sFindtheRightJob.com portal andother sites. Employers set the jobrequirements and only pay forcandidates that meet them.

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Lead Qualifier ProgramCustomer ServiceIntelligence Inc. (CSI)[email protected](800) 835-5274The Scene: High Inventory-LowSales. The Need: More Sales-Newmethods to meet circumstances.The Solution: CSI’s Lead QualifierProgram. How it Works: Your salesleads are sent to CSI immediatelyfollowing initial contact with yoursales staff, either in the showroomor by phone, website contact, GoRVing leads, and anywhere elseyou might acquire leads. CSI thenmakes a personal phone call toeach lead, captivating their atten-tion before your competitor doesand establishing impressiverapport! We will uncover theprospect’s initial impression of yourdealership and staff; fully qualifythe lead including exact needs andtime frame for purchase; andprovide you with their Deal Maker!

––––––––––––––––––––––––––––––

Pre-owned RV AppraisalGuidanceN.A.D.A. Appraisal Guides & [email protected](800) 966-6232, Ext. 235The N.A.D.A. RV Appraisal Guideis an essential tool for dealersneeding to determine the averagemarket value for used RVs. A newonline program, RV Connect, isalso available that providesupdated RV values, creates customwindow stickers for both newerand older RVs, and more. Theseproducts are all available at theRVDA “members only” rate.

Propane and Propane SuppliesSuburban [email protected](800) 643-7137Suburban Propane offers discountsto RVDA members on propanealong with attractive and safeequipment for refilling most anypropane cylinder, 24-hour service,on-site “Train the Trainer” instruc-tion for dealership personnel,signage, and a periodic review offilling stations by safety experts.

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RVDA/Spader 20 GroupsSpader [email protected](800) 772-3377RVDA/Spader 20 Groups managedby Spader Business Managementhelp dealers improve theirmanagement skills, recognizemarket trends, and solve problems.The groups include non-competingdealers who share experiences todevelop best practices.

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Shipping DiscountsPartnerShip, LLCwww.PartnerShip.com/79rvda(800) 599-2902The RVDA Discount ShippingProgram, managed by PartnerShip,provides RVDA members withsubstantial shipping discounts.RVDA members who enroll in thefree program will save on smallpackage shipments with FedEx andless-than-truckload (LTL) freightshipments with UPS Freight andCon-way Freight. Visit our websitefor more information and to enroll.

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Software & Consulting [email protected](303) 228-2383KPA provides consulting servicesand software to more than 5,100automotive, truck, and equipmentdealerships. Its EnvironmentalHealth & Safety product lineprovides on-site, on-call, and onlineservices. Its Human ResourceManagement software, a total HRsolution designed in collaborationwith leading labor and employ-ment attorneys, ensures yourbusiness is in complete compliancewith state and federal regulations.Users have access to on-demandadvice from attorneys withexpertise in the RV industry.

RVDA Endorsed Products

Visit www.rvcareers.orgRV dealers can access resumes andpost job openings through apartnership with BoxwoodTechnology at www.rvcareers.org.

35MAY 2016

American Guardian Warranty Services(800) 579-2233 x4213...........................................2

Dealer Pro RV(800) 553-0100 ...................................................16

Diversified Insurance Management(800) 332-4264 .....................................................3

MBA Insurance(800) 622-2201 ...................................................17

Protective Asset Protection(866) 924-7035.......................................back cover

RVT.com(800) 282-2183 ...................................................14

Sobel University(253) 565-2577 ...................................................20

Spader Business Management(800) 772-3377 ...................................................15

Wells Fargo Commercial Distribution Finance(800) 289-4488 .....................................................4

Wolters Kluwer(612) 852-7947 ...................................................13

ADVERTISERS INDEX

TechnicianCertificationSelf-StudyPrep Course

FRVTA’s DistanceLearning Network -Training for EveryPosition at YourDealership

CustomerServiceTrainingthroughFRVTA’s DLN

Service Writer/AdvisorTrainingthroughFRVTA’s DLN

ONGOING ONLINE EVENTS:

Don’t see your events listed? Visitwww.rvtrainingcalendar.comto upload your events to the calendar.

RVDA Welcomes Our Newest Members

DealersGateway RV LLCCollinsville, IL

Leisureland RV CenterBoise, ID

Schreck RVApollo, PA

AftermarketRD’s Mobile RV ServiceNew Port Richey, FL

Tri-Star Mobile RVRepairShipshewana, IN

RentalsHappy Campers RVRentals of OregonBend, OR

River City RentalsLittle Rock, AR

RV Rental ConnectionInc., Chico, CA

TOLO RV Rental LLCDayton, OH

URentRV.comJackson, NJ

3/1/16 - 3/31/16

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