saving time and money in warehouse operations
DESCRIPTION
interlinkONE's VP of Sales Karen DeWolfe provides an overview of strategies, technologies, and tools that companies can use to improve everything from inventory receiving to order fulfillment. Karen covers items such as: - Effectively Building and Launching an Online Ordering Portal- Integrating Print-on-Demand Items into Your Process- Utilizing Automatic Replenishment Logic Instead of Static Reorder Points- Providing Access to Electronic Fulfillment Options- Key Customer Service Strategies and Notifications- Utilizing Mobile Technology - And more!TRANSCRIPT
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Saving Time and Money in Warehouse OperationsKaren DeWolfe
WebinarMay 24th, 2012
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Intro: Karen DeWolfe
► interlinkONE – Software (SaaS)► Enterprise Marketing Management Software► Online Ordering, Inventory Management, Fulfillment
► Grow Socially, Inc. – Support Services► Online Marketing/Social Media► Plan, Manage, Execute and Measure
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Today’s Overview
► Challenges in the Supply Chain
► Finding Success with:► Online Ordering Portals► Inventory Management► Automation & Customer Service
► Questions and Answers
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
CHALLENGES IN THE SUPPLY CHAIN
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Supply Chain Data
• Report published by the CMO Council
• “A Straight Line to the Front Line”
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Why Will We Show You These Charts?
• Because if you can provide solutions to these problems in YOUR warehouse operations and services, you can earn more business!
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Inventory and Warehouse Space Waste
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Marketing Content: It’s Value to Sales
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Improving the Process
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Why The Supply Chain Must Be Optimized
How Important Are These Materials to Sales Process?
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
How You Can Succeed: Starts with the WMS!
Areas Where Improvement Can Often Be Found:
– Online Ordering Portals
– Inventory Management
– Automation & Customer Service
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Best Practices for:Online Ordering Portals
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Why have an Online Ordering Portal?
• People are comfortable ordering online.
• It can reduce data-transfer time.
• Integrating it with your Warehouse Management System is key! Streamline Order process.
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
People Like the Amazon.com Model: Make it Easy!
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Be Ready for the Mobile Audience
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Utilize Print-On-Demand
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
POD & Variable Data: Increasing Need for Users
Name Interest Status $$ Spent Yearly
John Smith Food Silver 5K
Michelle Jones Card Games Gold 20K
Frank Stafford Shows Platinum 50K
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Before the Launch of an Online Ordering Portal
• Test online ordering portal in multiple browsers– Help poll sales reps to find out
what they use
• Keep the mobile audience in mind– Mobile-optimized portal might not
be needed just yet, but watch the growth in numbers!
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
After the Launch of an Online Ordering Portal
• Provide access to Training videos inside of the ordering portal
• Make it easy for people to ask for help
• Train CSRs how to debug common issues:– Can’t login– Don’t know my password– How do I find a specific item?
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Best Practices for:Inventory Management &
Print on Demand
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
What is Print-on-Demand
The definition:
“ A printing technology and business process in which new copies of a book or some other document are not printed until an order has been received”
http://en.wikipedia.org/wiki/Print_on_demand
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Benefits of Print On Demand
• Reduce Costs: Storage, Handling, and Inventory Accounting
• Supports Growing Demand for Shorter Runs
• There is little or no waste from unsold products.
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Inventory Management: Automate Cycle Count
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Handling Reorder Points: Options
• Static Reorder Point at Product Level
OR…
• Automatic Replenishment Calculations
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Option: Automatic Reorder Point Notification
• Fluctuating Reorder Point based on usage over time, amount needed to satisfy orders in months to come.
• Helps to forecast increased demand at different points in the year as well.
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Benefits of Automatic Replenishment Options
• It puts your data to use!
• Monitors spikes or dips in activity, order history, inventory amounts, etc.
• Keeps in mind unusual seasons and events: Trade Shows, Yearly Meetings, etc.
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Constantly Analyze Your Pick-Ticket Process!
• Is the most popular inventory easily accessible?
• Are the Pick Tickets properly sending your staff in the right path?
• Invest in training and quality circles
• Reward useful feedback from the “pickers”!
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Wireless-Enabled Barcode Scanners
• Inventory Receiving
• Checking & Adjusting Inventory Levels
• And more!
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Smartphone Access to Key Warehouse Reports
• With a mobile-optimized solution, key warehouse personnel could easily check on inventory levels, order status, backorders, and more from their smartphones.
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Best Practices for:Automation & Customer Service
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Built-In Help Request Forms
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Live Chat Option
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Track “Open Carts”
• Eliminate the calls and complaints related to users that were unable to complete their orders the first time through
• Make it possible for them to track what they’ve ordered
• Also, be able to see why items with stock “on hand” are unavailable
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Review All Customer Touch-Points
• Pick Tickets• Packing Slips• Order Confirmation Emails• Shipping Notification Emails
Do those items increase your manual work-load or do they help to streamline it?
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Saving Time and Money is easy.Where you will see immediate
results
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Saving Time and Money
• Ordering Portals that will allow you to:– Get orders in faster and more conveniently– An opportunity to cross sell– Open New Revenue Stream– Save sales time in order and quote taking
• Print On Demand will allow you to:– Use less physical space and resources– Less waste– Faster to market content
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Saving Time and Money
• Reorder Automation that will allow you to:– Move beyond ordering a set amount and into predictable
usage– System driven to save CSRs and Product Manger time– Less wasted material in overage
• Electronic Fulfillment will allow you to:– Use less physical space and resources– Less waste– Faster to market content– Less time and material cost
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Saving Time and Money
• Efficient Automation and Customer Service will allow you to:– Have users self service– Have answers to questions quickly– Spend less time on support– Save money in resource allocation
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Final Thoughts
• Saving Time in Warehouse Operations often involves streamlining processes from end-to-end --- from order entry to the shipment of the order.
• Be committed to measuring and analyzing all areas of your operation consistently!
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
See you at the MFSA Annual Conference!
CHANGING PERSPECTIVES to Create a Brighter Future
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Contact Karen DeWolfe
• Email: [email protected]
• Phone: 978-694-9992
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Request a Demo of our Software
• Would you like to see our Order and Warehouse Management software in action?
Register for a free demo today!http://ilnk.me/fc67
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
The Book
Strategies, Plans, Case Studies Campaign Ideas, and More.
A guide to help you grow your mailing and fulfillment business!
NewPathToProfit.com
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
Thank you!
Any questions?
Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
!
THANK YOU!