richard a denman resume - functional it

RICHARD A. DENMAN, JR. 904.334.9963 [email protected]

PROFESSIONAL SUMMARY

• Expertise in operational systems. • Optimize system processes to improve availability while reducing costs. • Leadership skill creating enterprise-wide goal alignment within teams and driving results. • Large-scale projects on time and under budget through effective leadership. • Superior budget management skills to drive down costs and improve financial performance. • Focus on critical issues and accurately see both possibilities and implications to effectively

address complex challenges. • Respected leader by both superiors and employees.

SELECTED ACCOMPLISHMENTS INFORMATION TECHNOLOGY

• Improved Applications and Unix systems availability to meet the corporate goal for 24/7 operations through the optimization of system processes and procedures including a 20% reduction in Sev 1’s and Sev 2’s, system maintenance, O/S group support and Disaster Recovery restoration. Consistently completed 100% of development activity project deliverables on time to meet the corporate goal of being first to market with new capabilities.

• Optimized the administrative support of over 50 Application and O/S environments with 10,000+ users by implementing an improved support system, cost-saving automation by scripting manual tasks, and monitoring of processes to improve availability resulting in 22% reduction in resources.

• Optimized team performance to meet the High-Performing-Human-Organization corporate goal by clarifying roles and expectations, boundaries of ownership, authority and decision-making, handoffs and dependencies and by managing the performance results of groups and individuals to exceed expectations.

• Negotiated multimillion dollar IT contracts with major hardware, software and services vendors to meet the corporate and IT Total Cost of Ownership goals. Successfully managed existing vendor relationships and contracts to ensure optimum performance for deliverables.

• Achieved one of the industry’s lowest operating expense cost ratios while managing the IS budget.

• Simultaneously increased services and reduced costs to the business units while successfully completing a critical data center application conversion and upgrade project with tight time lines.

• Achieved no major service-interrupting issues during enterprise-wide PC and LAN application conversions.

• Earned excellent performance ratings for customer satisfaction after successfully implementing a Help Desk Center to serve the business units.

• Increased efficiency of the IS department through the development of new policies and procedures that allowed the refinement of IS scope of services and relationship with the business units.

• Planned and executed a data center migration and a major technology upgrade for a major southeastern non-for-profit agency with a budget over $134M.

• Successfully delivered a data center upgrade for a large New York-based credit union while maintaining day-to-day operations and serving customers.


• Led a major accounting system upgrade for a large North Carolina-based publishing company while maintaining day-to-day publishing operations.

QUALITY / PROCESS IMPROVEMENT

• Analyze complex cross-organizational processes and integrated systems. • Develop and implement new process configurations to support department and LOB long-term

strategies and objectives. • Coordinate sets of process improvement plans and projects coordinating with related activities across

multiple functions and organizations. • Establish and manage operations processes, projects and programs. • Mentor colleagues and manage others to achieve the above and improve departments and/or LOB’s

process engineering capabilities. • Lean Six Sigma Black Belt Process Improvement • Litigation REO Process Improvement - Produced Gantt Chart, Task Progress Report, Schedule

Evaluation Worksheet, Tool Progress Report, Presentations, Process Maps, Failure Mode and Effects Analysis, Lean Data Notes and Measurement Systems Analyses.

• Foreclosure REO Process Improvement - Produced Gantt Chart, Task Progress Report, Schedule Evaluation Worksheet, Tool Progress Report, Presentation, Process Map, and PI Engagement Deck.

• Define Phase Opportunity Identification – Default Workflow System, Foreclosures, Default and Financial Operations and Support Functions.

• Produced Lean Data Analyses and Center Of Excellence Strategy and Planning Framework. • Reduced cycle time for critical business processes

SUPPLY CHAIN MANAGEMENT-TRANSPORTATION AND LOGISTICS

• Developed world class processes for product launch, demand planning, logistics and fulfillment resulting in 17% efficiency improvement and 16% reductions in costs.

• Minimized inventory by setting controls based on forecast vs. actual sales. • Reduced inventory levels 12% by negotiating with suppliers to store and maintain higher levels of raw

materials necessary during peak demand. • Converted rail agreements from tariffs to contracts, which resulted in savings of $3M. • Structured and implemented logistical operation improvements for contractors by improving work

methods from start of day through end of day metrics. • Implemented transportation standardization processes that reduced costs by $2.2M and improved

productivity by 12%.


PROFESSIONAL EXPERIENCE NUMB3RS, Jacksonville, FL 2013 – Present Senior Consu l t ing Engineer

• Process Improvement / Data Analytics / Data Mining JPMORGAN CHASE, Jacksonville, FL 2011 – 2013 Proces s Engineer , In t e rna l Consu l t ing

• Analyzed complex processes cutting across line of business to recommend and implement process improvement plans and projects that insured best ROI, customer quality, responsiveness and time-to-market results

ACCURATE BUSINESS SYSTEMS, Jacksonville, FL 2010 – 2011 Consu l tant , Proce s s Per formance

• Employed process-based approaches and methodologies to address key business priorities-such as cost competitiveness, differentiation, and growth-by improving key processes and by helping clients achieve high performance

BLUE CROSS & BLUE SHIELD OF FLORIDA, Jacksonville, FL 1999 – 2010 Manager , Techni ca l Environments

• Managed two groups of 18 technical support subject matter experts, each group comprised of the Unix (AIX, Solaris and Linux) hardware and operating environment group and the distributed Applications (PeopleSoft, Hyperion, Google, Stellent, etc.) environment group. Managed a team of five Technical Project Managers responsible for over 75 projects both internal and external to the enterprise.

EDUCATION

Lean Six Sigma Black Be l t

University of North Florida, Jacksonville, FL B.S. in Bus iness Adminis t ra t ion , Finance Major

University of South Carolina, Columbia, SC

Additional Post Graduate Education

ITIL V3 Foundation in IT Service Management Certification Georgia Institute of Technology, Operations Research

University of Mississippi, School of Law

PROFESSIONAL AFFILIATIONS

American Society for Quality (ASQ) Institute of Electrical and Electronics Engineers (IEEE), Member

Association of Computing Machinery (ACM), Professional Member Institute for Operations Research and the Management Sciences (INFORMS)

richard a denman resume - functional it

Career