Ashleigh Smith

5267 Bridle Creek Way � Hilliard, OH 43026 � Phone: 773-808-0639 � E-Mail: ashleigh.smith2015@gmail.com

Professional Summary

I am a hardworking, enthusiastic college student with extensive customer service and retail experience. A fast learner with proficient problem solving skills and strong mathematical aptitude, I am able to swiftly assess issues and provide logical, efficient solutions. My outgoing personality, detail-oriented nature, punctuality, and great customer service make me a wonderful asset to any company.

Experience

Macy’s Inc. 11/2014 – 8/2015

Sales Associate

• Thoroughly educating customers on various store rewards programs

• Successfully prompting customers to open store credit accounts

• Following up with clientele to ensure purchase satisfaction as well as inform them of upcoming deals

• Successfully completing phone-send transactions with customer satisfaction

• Operating cash register for cash, check and credit transactions with 100% accuracy

• Cleaning and organizing workspace, including selling floor, checkout desk and displays

• Swiftly resolving all customer relation issues in gracious manner and in accordance with company policy

• Alerting customers to current or upcoming sales events and promotions

• Efficiently balancing multiple clients at once, ensuring customer satisfaction

• Quickly assessing customer needs and providing relevant, knowledgeable solutions

• Maintaining complete knowledge of brands and features to provide accurate assistance

Nordstrom Inc. 12/2013 - 1/2014

Cashier

• Operating cash register for cash, check and credit transactions with 100% accuracy

• Stocking and replenishing merchandise according to store merchandising layouts

• Cleaning and organizing store, including checkout desk and displays

• Handling all customer relation issues in gracious manner and in accordance with company policy

• Educating customers about new or existing store brands

• Balancing multiple customers at once, ensuring customer satisfaction

• Swiftly assessing customer needs and providing relevant, knowledgeable solutions

Mariano’s Fresh Market 10/2012 – 8/2013 Cashier

• Operating cash register for cash, check and credit transactions with 100% accuracy

• Cleaning and organizing store, including checkout registers and displays

• Handling all customer relation issues in gracious manner and in accordance with company policy

• Educating customers about new or existing store brands

• Swiftly assessing customer needs and providing relevant, knowledgeable solutions

2

Education

The Ohio State Universi ty 8/2015 - present

Bachelor of Science: Nutrition Sciences, current

Extracurricular Activities:

• Black Student Association

• Society of Sisters

Olive-Harvey College 8/2012 – 5/2015

Associate of Science: Biology, 2015

Extracurricular Activities:

• STEM Club

• Healthcare Professions club

Skills

• Prompt • Detail oriented • History in retail sales • Vast customer service experience • Extensive knowledge of Microsoft Word programs • Great team player • Skilled and creative problem solver • Exceptional communication skills • Money management • Fast learner