Danny Apreciado Meza

1100 Patricia Apt# B1706San Antonio, Tx 78213

Cell: 210-417-2239Email: Mrmeza11@GMail.com

LinkedIn: LinkedIn.com/in/ApreciadoMeza

Summary

I am a dependable, seasoned, ambitious associate who provides outstanding customer service. I have dedicated over a decade of my time to perfecting my skills and knowledge to create a customer/client experience that is guaranteed to bring their business back. My goal is customer satisfaction as well as bringing an uplifting moral to my colleagues and leaders. My availability is from mornings to evenings which include weekends and holidays.

Highlights

Well-trained in customer service Outstanding Upselling techniques Computer SkillsExcellent Communication Skills Ability to handle all scenarios Great MoralExperienced in Decision making Attentive and Thorough Leadership SkillsProfessional Experience in PBX Knowledge in multiple Departments Career Oriented

Experience

Eilan Hotel and Spa18603 La Cantera TerraceAugust 2015- Present

Front Desk Agent/PBX Agent/ Bellman

Greet and register guests in a 150+ room hotel using Marriott’s guest service standars, memorizing faces and names to ensure personalized service throughout guest staysMaintained Guest Satisfaction ratings according to management goals covering categories such as friendliness, efficiency, and knowledgeabilityBalance daily $300 in cash at end of shift and create reports to ensure accurate accounting of all transactions.Take and confirm reservations over phone, email, and in person, ensuring no reservation overlaps or

Danny Apreciado Meza

hotel over-booking.Handle guest complaints and offered service recovery to dissatisfied customers

La Cantera Hill Country Resort and Spa16641 La Cantera Pkwy, San Antonio, TX 78256January 2014-July 2015 (1 year 7 months)

PBX Agent/Reservation Sales

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.

Additional duties included preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.

Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

Drury Plaza Hotel Stone Oak823 N Loop 1604 E, San Antonio, TX 78232December 2012- January 2014 (1 Year 2 Months)

Front Desk Agent/Meeting Room Attendant

Received guests on arrival with a friendly mannerEntered complete details into the computerEfficiently deal with check-out of guestsDeal with advanced reservations, took bookings and fulfilled particular requirementsOperated the switchboard, messages and enquiries in an disciplined mannerPosted all transactions to make sure that all bills are kept up-to-datePrepared the cash for bank delivery and ensured that all floats are accurate at the end of shift

Danny Apreciado Meza

JW Marriott Hill Country Resort and Spa23808 Resort Pkwy, San Antonio, TX 78261November 2010- December 2012 (2 Years 2 Months)

Event Services Supervisor

Supervise, and participate in the set-up, and take-down according to BEO's, and special events programmed throughout ballrooms and meeting space.Serve as the onsite Event Supervisor for all EventsCo-Liaison with Public Safety, Emergency responders, facility staff, event organizers, and custodial staff to ensure effective and professional event managementTrack and record hours spent on each eventEducate associates at meetings on expectations for eventsServe as inventory control for event management materialsPrepare and survey facilitiesRespond to risk management/emergency situationsMaintain service standards for all events.Prepare all necessary site materials and venues for efficient, safe, and service oriented events.Attend all regularly scheduled meetingsComplete and submit End-of-Shift reports in a timely manner and submit Incident/Injury report forms with appropriate documentation in timely manner

Hilton San Antonio Airport611 NW Loop 410, San Antonio, TX 78216November 2009- September 2010 (11 Months)

Banquet Services

Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffetCarrying plates of food on trays and serving guestsKeep glasses filled; remove each round of plates and replenish utensilsPerform cleaning tasks and breakdown of serviceMaintain high standards of safety and cleanlinessPerforming food and drink serving duties at dinners and special events while interacting with guests in a positive, friendly and efficient manner