SUSHANT B SHIRSATContact No.: 09869521212/09869430406~~~E-Mail: sushant2782@gmail.com

JOB OBJECTIVE

Seeking challenging assignments in Network Engineering in IT industry with a leading organization of repute, preferably in Mumbai

PROFILE SUMMARY

Diploma in MCSA & Hardware (IIJT) and B.Sc. in IT with over 2 years of experience in:Network Engineering Installation & Configuration Client ServicingSystem Administration Server Administration

Presently associated with Citadel Pvt. Ltd., Mumbai as System Administrator Possess sound understanding of LAN/WAN administration, server configuration, desktop support,

technical procedure documentation and client relations Demonstrated abilities in conducting information security audits, network security planning and

management for streamlining IT operations Adept at troubleshooting networking problems to ensure minimum downtime & maximum availability

of network Abilities in extending high-end technical support and ensuring high customer satisfaction levels

through prompt redressal of their problems An effective communicator with excellent analytical, problem solving and interpersonal skills

CORE COMPETENCIES

Providing post-implementation, application maintenance and enhancement support to the client regarding the product/ software application

Identifying assignable and chronic causes by the use of latest analysis techniques for eliminating wastages while enhancing software/application efficiency

Solving various types of connectivity, network setup and firewall issues Managing the overall administration of LAN, configuration & maintenance of application servers Monitoring the internal control systems for maintenance of appropriate information access levels and

security clearances; designing IT security policies besides creating risk assessment Setting up different types of client connectivity models as per project requirement Handling customer centric operations & ensuring client satisfaction by achieving delivery & service

quality norms Maintaining end-to-end operations for those clients which include all types of connectivity issues and

maintaining and management of network devices, etc.

WORK EXPERIENCE

Since NOV’14 Silver Group Pvt. Ltd., Mumbai as IT EXECUTIVERole: Handling installation and troubleshooting of Dell machine Direct the development, implementation and administration of all IT LAN/Internet/WIFI troubleshooting. Install Operating Systems (Windows Server/Windows 7/Windows 8/any other). Checking on the working of Camera’s that are installed in office for both locations. Responsible for purchase of Electronic devices. Control of EPBAX. Operating & updating Software’s and responsible for new Software training to Employees. Firewall administration. Managing & performing SEO (Search Engine Optimization). Coordination with Hardware/Software vendors of purchase. Responsible for updating and innovating company websites Invoices maintenance. PC/Laptop desktop support users.

Installation and troubleshooting experience on ADSL and DSL internet Lines/ online troubleshoot problems for remote PC/laptops.

Internet activation and blocking of internet on User PCs. Server Maintenance. Manage and perform service, support & troubleshooting of POS, Servers and Laptops/PC. Installation of various Hardware and software configuration on Systems. System back up, formatting, complete technical servicing of PC/laptop. Documenting the work done and sending weekly reports, monthly asset reports, etc. Required to do Data entry for the tasks assigned. Preparing PowerPoint presentations, Excel sheets etc. Perform research oriented tasks whenever needed. Creation of official Email ID. Printer and network printer installation. AMC operation. Any other tasks which may be assigned to you by the Director.

Since DEC’13 to April13 Onwards Pvt. Ltd., Mumbai as System AdministratorRole: Handling installation and troubleshooting of Dell machine Maintaining installation of software for server backup Generating daily, weekly, monthly & yearly backups from server and restoring them as a need Ensuring installation, administration, maintenance & troubleshooting of Win XP, 2000 Pro, 2000 & 2003

Server, Citrix Software are completed on time Conducting installation & troubleshooting of LAN installation & configuration of network printers,

scanners, etc. Working in DC & HUB Room and monitoring the link Creating/deleting/modifying user's and groups Providing Symantec corporate antivirus & Symantec end point protection server for virus protection &

auto-update Updating maintenance levels when required Installing & maintaining software Configuring avaya phone & working on blue print Served as a first point of contact for all IT Calls. Essayed a key role in:

o Ensuring all calls are logged in the call logging tool either by the user, engineer or by self. o Monitoring the problem tickets in the call logging tool o Routing the calls to the appropriate support team (Desktop, Network engineers..) o Routing calls to the vendors in case of issues pertaining to vendors o Routing Service Requests to the appropriate teams (like User Mgmt Group, Mail Mgmt Group

etc...) Followed with the internal partners (for On Call Locations) for closure of calls within defined SLA's.  Accounted for co-ordination and necessary follow ups with the engineer to take an update on the call

status and follow up for pending tickets and daily Activity Report submission to Service Desk Program Manager. . 

Escalating issues / tickets:o Which are going beyond the service levels o Pertaining to vendors non-performance or delays o Pertaining to users non-availability or non-cooperation o Customer complaints to the appropriate management staff for further action

Tracking all the issues and send status updates on the progress  Followed the internal escalation matrix if the engineer is not responding or updating on the call status

after frequent follow-ups.  Notify the users on the ticket with information on who is working on the ticket and the status of the

ticket  Notify the users on any outage in the Data Centers which may cause unavailability of a service for the

end users.  Assured all calls logged as closed in the service desk tool within the defined SLA. 

Since May’12 to Nov 13 Citadel Pvt. Ltd., Mumbai as System AdministratorRole: Handling installation and troubleshooting of Desktop machine Working on D Link Switches Monitoring the server Taking Backup from server Exchange server Handling the proxy server Windows 2003 Working on Security And Policy Worked on Active Directory Configuring the outlook and also Configuring the IP. Worked on Wi-Fi Switches Worked on FTP(File Transfer protocol) Fostered installation & configuration of blackberry PDA phone of VIP users to the mailing server.Highlights: Successfully resolved the dlink switch issue and also patching the switches from Tata to Reliance  port

Mar’11 to May’12 Educomp Pvt. Ltd., Thane as Desktop Engineer L1Role: Provided technical support to user and client specific applications Handled installation & troubleshooting of MS Outlook, Lotus Notes, Word, Excel & PowerPoint

Applications Conducted configuration & management of client . Ensured that the remote support. Configured VPN . Managed the upgradation of 450 machines from Windows 2000 to Windows XP Identified troubleshooting of heavy duty high-end Toshiba printers Installed & configured assembling desktop, laptop, printer & various computer hardware Maintained antivirus of corporate symantec antivirus enterprise edition & patch updation

Highlights: Done server troubleshoot in which the hard disk chip has been burn and efficiently resolved the

problem and started the  (exchange server  2003 ) on the client end for  which team has got the award best performance of the year.

EDUCATION2010                                       Diploma in MCSA & Hardware (IIJT) from Institute, Thane (MUMBAI)2008                                       B.Sc. in IT from Siddhartha College, Mumbai, Mumbai University2004                                       12th from S.I.C.E.S South Indian, Mumbai, Mumbai Board2001                                      10th from S.I.C.E.S South Indian, Mumbai, Mumbai Board

CERTIFICATIONS Microsoft Certified in MCP(SQL) from NIIT, Churchgate in2008 Certified Oracle 9i (SQL Star)from Institute, Andheri in 2009 Redhat Linux 5Certification Course from  IIJT, Thane in 2010

IT SKILLS Well versed with:

o Installation of Operating Systemo Configuration of MS Outlook & Mailing Applicationso Managing printers, including local printers, network printers and printer poolso Setting up and configuration of VPN and Switch Dlink

PERSONAL DETAILSDate of Birth: 27th November, 1982Languages Known: English, Hindi and MarathiContact Address: 204/A, Madhuban, CHS, Subhash Tekdi, Ulhasnagar -4, Dist. Thane-421004, Maharashtra