Robert Morgan2246 Gaucho Avenue Spring Hill, FL 34608

Home: (352) 515-5660Cell: (931) 249-3293

E-mail: r o b e r tv m o r g a n @ g m a il. c o m

Human Resource Department

RE: Operations Manager

March 27, 2015

Dear Human Resource Officer,

I come to you with an extensive amount of managerial experience in the hospitality and retail industry. In light of my experience, I would welcome an opportunity to become a member of a winning team, one that believes in Professional Customer Service with an eye on sustained results. My interpersonal & communication skills are exceptional as I can organize, move and motivate people, time and projects to a highly acceptable level. I’m detail oriented and willing to provide unrelenting results through pro ac‐ tive planning while under pressure and time constraints; the fast food and retail environment expects and demands this degree of commitment in order to deliver their product and services.

Sincerely,

Robert Morgan

Robert Morgan2246 Gaucho Ave. Spring Hill FL, 34608

Home: (352) 515-5660Cell: (931) 249-3293

E-mail: r o b e r tv m o r g a n @ g m a il. c o m

FOOD SERVICE HOSPITALITY

Able to maximize long term sales and profit potentials for volumes in excess of $4 million. Successfully managed employee scheduling, merchandising, ordering, inventory, cash

reconciliation, staffing and overall safety and operations of the store. These actions resulted in continuous profitability results and nonstop sales growth.

Positively built an encouraging business relationship with the community through personal contact. This was accomplished through active interaction with public leaders, organizations and other businesses.

Provided leadership, coaching, mentoring, and direction of junior management personnel Delivered guidance by way of coaching and direction, to junior personal in meeting and

obtaining profit objectives.

PROFESSIONAL EXPERIENCE

Supervisor Store Associate GS-7, Department of Defense, MacDill AFB, FL Oct 2014- PresentSupervise overall Front-End operations to include cash control.Planning, assigning and evaluating work of employees.Working in various departments within a grocery store.Providing instruction and conducting on-the-job training to employees.Account maintenance, supply and computer operations.

Chief Executive Officer, RMDK Enterprises, Clarksville, TN, June 2010-PresentProvide guidance for entire negotiation with government on client’s behalf.Coach companies through the GSA process, provide templates, and help with paperwork.Locate current and future FedBiz Opportunities for client’s products and services.Design, maintain, monitor, and administer website rmdk -enterprises.com.Help clients formulate an acceptable GSA price and discount policy.Provide coaching and consulting, in regards to best practices, for food service operations. Conduct classes and administer tests for Serv-Safe Certification of which is lead in accordance with the National Restaurant Association.

Store Director, Sava lot, Metairie, LA, Dec 2008‐ June 2012

Managed profit and loss of sales volume exceeding $6 million yearly revenue resulting in Fiscal Year 2011 Unit Top Profit Award.

Ensured safety and quality standards were met in accordance with OSHA, USDA, State and Company standards.

Implemented and administered a hiring and training program for new a store Grand Opening.

Robert V. Morgan, Page 2

Restaurant Manager, Wendy's, Tampa, FL, Metairie, LA, Jun 2007‐ Dec 2008

Managed budgets and profit for Sales Volume exceeding $2.5 million in annual income Administered all records and procedures including benefits, payroll, inventories, and personnel files Execution of Security, maintenance and food safety of the restaurant

General Manager, McDonald’s, Tampa, FL, Jul 1992 ‐ May 2007Maximized sales and profit for sales volume exceeding $4.5 million annual revenueImplemented and conducted in restaurant products and procedures. Developed and trained junior management and staff.Measure external customer satisfaction and execute plans to increase brand loyalty

EDUCATIONBachelor of Arts in Restaurant and Service Management, Ashford University, Iowa, 2012 - CurrentExpected Graduation – Nov. 2015Restaurant Management and Leadership Certification, McDonalds Corporation Hamburger University, Oakbrook, IL, 1997Serv Safe‐ Certified Instructor/Proctor Certificate #756162Master Certificate in Business Management‐Management Skills & Leadership Development Course

HONORS AND AWARDSTop Profit Store Fiscal Year 2011Pittsburgh Region Impressive Sales Award, Dec2004

Top 10 Regional Service Award, Jul 2004Top 10 Regional Service Award, Mar 2004Alpha Sigma Lambda Honor Society 2015Golden Key Honor Society 2014

Outstanding Restaurant Award, May 2003Pittsburgh Region Impressive Sales Award, Dec2002Pittsburgh Region Impressive Sales Award, Dec2001

MILITARY EXPERIENCE AND CLEARANCESOperations Specialist, E‐5. Top Secret Clearance US Navy, Oct 1986 ‐ Jan 1996

Department of Defense Secret Clearance March 2015