ERIC DAVID PRATT 801-599-5909

Epratt000@gmail.com1922 S 100 E

CLEARFIELD, UT 84015

WORK SUMMARY Experienced in troubleshooting software. Solid understanding and experience of various programming languages, including Java, C#, SQL,

and Visual Basic. Collaborated with teams on various occasions to meet goals regarding software development and

solving data integrity by modifying SQL queries. Has worked on various program-related projects and was put in charge of the execution of those

projects to ensure smooth transition and operation.

KNOWLEDGE/SKILLSWritten and Oral Communication Java Visual BasicSQL C# Team Collaboration

WORK EXPERIENCE

TECHNICAL ANALYST, Spillman Technologies, Inc, West Valley City, UT 2015-2016 Served as professional support for authorized application administration specialists in

order to localize and solve problems with the Spillman Software their agency uses while maintaining positive relationships with our clients.

REPORTING SPECIALIST, MarketStar, Sandy, UT 2014-2015 Utilized various methods and tools to pull reports for clients and troubleshot problems

that others faced while using an online resource in a timely manner while building rapport between client teams via open communication and troubleshooting.

DEAL APPROVAL SPECIALIST, MarketStar, Sandy, UT 2013-2014 Worked on side projects regarding the streamlining of processes using macros and other

tools resulting in gained experience testing coding, troubleshooting problems, and gathering important information regarding the user’s experience in order to isolate where a problem may lie.

ESCALATED RETRIEVAL AGENT, Verisk Health, Sandy, UT 2011-2013 Developed methods, techniques, and processes using excel to increase productivity in

retrieval operations while working with copy services to solve problems using SQL as a reporting tool, download medical records, and pay invoices which allowed me to learn the importance of testing the code of my programs and practice rolling out the new processes to the team.

CUSTOMER ACCOUNT EXECUTIVE, Comcast, Sandy, UT 2009-2011 Gained experience with technology by working with customers in order to troubleshoot

their cable service over the phone and determine the various problems that may be occurring for the customer in order to resolve them and build rapport.

TELECOMMUNICATIONS AID, Richard Bangerter, Inc., UT June 2007-Oct 2007 Installed category 3 and category 5 cables in commercial buildings along with the other various

components that accompany these lines while improving the company’s image.

EDUCATIONHigh School Graduate, West Jordan High School 2006College, Salt Lake Community College (Part Time) 2010-2016

SPECIAL CERTIFICATIONS Eagle Scout White Belt Lean Six Sigma Certification (Marketstar) Spillman Application Administration Specialist (Spillman Technologies)