restaurant - pisgah inn add additional comments overall, our stay was outstanding. we do suggest,...

Submission Date 2015-05-30 14:16:46

Full Name Dr. Mary Beth Bell

E-mail [email protected]

Date of Reservation 05-30-2015

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Pisgah Inn Visitor Satisfaction Survey

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What amenities are mostimportant to you?

The WiFi and the complimentary breakfast were outstanding. We reallyloved the view of the mountains from our room and the balcony. Thecomfortable rocking chairs throughout the property invited relaxation. TheRestaurant in all aspects is outstanding.

Was there a specific associate ordepartment that providedextraordinary service that youwould like us to recognize?

Members of the Restaurant staff provided excellent, friendly, andoutstanding service. The grounds were splendid. The Catawbarhododendron, Native Azalea, Mountain Laurel, and Isises were bloomingand beautiful. You might want to replace the rather large sign reading "Don'tWalk on the Wall" to "Please Enjoy the Beauty." Maybe you could put asmaller sign somewhere to discourage "wall walkers." we saw no evidenceof intentional "wall walking".

Please Add Additional Comments Overall, our stay was outstanding. We do suggest, however, that yourCancellation Policy be more flexible when last-minute demands dictate achange of plans. It seems a bit much to schedule cancellation and penaltydown to the hour. As we were unwilling to forfeit a night's payment forlodging, we fulfilled both obligations but did not arrive at the Pisgah Inn untilafter 11:00 pm. We would have preferred the option of checking in at 3:00.The rigid cancellation policy completely contradicts the Inn's atmosphere ofhospitality, rest, and relaxation.

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Full Name Allison Giles



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Front desk staff and restaurant made sure we had something to eat uponour very late 10pm arrival. We were starving!

Please Add Additional Comments What a gem at the top of the world! Loved it and will go back!

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Full Name Susan Strubhar


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Please Add Additional Comments Loved staying here. Great rooms, great food. Overall excellent.

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Full Name David Taylor



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The GM was amazing. She seemed to be everywhere - and not just lookingbut doing whatever needed to be done. The Dining Room manager wasequally service oriented. Without exception, everyone we met - even thosegoing to or from work - greeted us and wished us a pleasant stay.

It was just the get-away we wanted and the staff left a lasting - perhapspermanent impression.

Please Add Additional Comments Thank you Ms. Johnson and Mr. Baird?

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Full Name Steve and Mary Fischer



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Hot shower and clean room with comfortable beds


Everyone was accommodating and made our stay pleasant

Please Add Additional Comments We will be back!

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Full Name Paul Ashby



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Everyone should be commended on their great attitude and good service.

Please Add Additional Comments Enjoyed all aspects of our brief stay.

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Full Name Daniel Hellen



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Wes and Kevin were both exemplary in their service to us

Please Add Additional Comments Room could use more electrical outlets especially by the nightstands.

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Full Name Diane Colvin



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Cleanliness, beauty of surroundings, food quality, pleasant and welcomingstaff


Desk reception and wait staff in dining room

Please Add Additional Comments We had a wonderful time in a magnificent setting. Weather was less thanclear a lot of the time but we hiked and saw a lot. Impressed with views fromrooms and welcoming of desk reception and wait staff and receptionists indining room.

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Full Name Howard Haber



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Full Name Sandra Freedman



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Soap, lotion, shampoo and conditioner

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Full Name Kent Tyndall



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wi-fi was good. it would be nice if it also worked in the restaurant


housekeeping and wait staff went out of their way for us.

Please Add Additional Comments we are looking forward to our next opportunity to stay there.

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Full Name Sara Gardner



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Full Name Chuck West



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Please Add Additional Comments Hadn't stayed there in 20 years and found better than remembered, goodjob....

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Full Name Aymone Pointet



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A clean room with modern amenities.

Please Add Additional Comments I was impressed by the level of comfort. I was not expecting such lodgingand restaurant in the middle of the Mountains. Great experience, great staffand definitely a place I would come back to.

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Full Name Dent Davis



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WiFiRestaurant, food and wine list


Hard to distinguish just one. Every staff member we met was excellent:housekeeping (we met 2), grounds, restaurant servers (3), restaurantmanager, front desk (we met 2), gift shop (we were also helped by 2). Topnotch staff. A delightful stay. Thank you. We will return.

Please Add Additional Comments The bath items, shampoo, conditioner, bath gel were in very tiny containersand were almost impossible to distinguish without glasses. Since most of usdon't wear glasses to take a shower...The labeling is the challenge. The products are otherwise fine.The wi fi is much improved since our last visit. This is very importantespecially with little or no cell phone reception.

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Full Name Robert Even



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WiFi comfortable bed and pillows coffeemaker refrigerator

Please Add Additional Comments Pillows were very uncomfortable. View from balcony was breathtaking.Complimentary breakfast was very good and much appreciated. Vegetariansausage was excellent. Upcharge on omelet tell seemed high. No booklet orbrochure in guest room to explain TV channels or anything else at hotel.

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Full Name Ray Dunkelberg



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Please Add Additional Comments Pillows to large. Uncomfortable to sleep on (were great for propping up onthough). Perhaps have two large and firm and two smaller and softer ones(one of each for each guest).

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Full Name Merel Johnson



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Full Name Richard Lynch



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clean room, sanitary restaurant with good food. nice view,


the guy that took care of our room did great!

Please Add Additional Comments The food seemed to use white cheese in everything, not good! Does thecook not like chedar ? never had white cheese in pot pie, it was pretty bad.Will ring more food next time if we come back. the crush to get in at 5 is notgood with kids. the instructions provided to find looking glass falls are justflat wrong and wasted a fair amount of time and gas.

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Full Name Robert Fisher



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We liked the heat in the room as it was very cold when we were there.

Please Add Additional Comments Everyone was very friendly and helpful. The prices for the room and foodwere very reasonable. We had a great time with our friends and would liketo come back sometime.

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restaurant - pisgah inn add additional comments overall, our stay was outstanding. we do suggest,...

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