4 | DESMA SUPPORT SERVICES | REMOTE SUPPORT & DIGITAL SERVICES

REMOTE SUPPORT & DIGITAL SERVICES

Our PORTABLE REMOS device is a secure firewall router that can establish a connection to one, or several of your DESMA machines to the DESMA USA Customer Care Center. The connection is established by pre-configuring the PORTABLE REMOS for either a cellular SIM card or your local factory network.

Once installed in your DESMA press, the PORTABLE REMOS router will automatically seek to establish aconnection to the DESMA USA Customer Care Center. When connected, a DESMA service engineer can quickly and safely diagnosis your machine, saving you timeand money.

PORTABLE REMOS – SIM OR WIFI MODELS AVAILABLEPORTABLE REMOS is a secure and fast way to provide a higher level of customer support than telephone trouble-shooting.

Localized support is critical for our customers andwe are committed to ensuring your productivity. When customers are in need of assistance, we can provide basic telephone diagnostics with our team of experts as a first level of support. Our Customer Care Center in Hebron, Kentucky maintains documentation for all North American delivered machines to aid in troubleshooting.

If basic telephone support is not sufficient, engineers in our facility have access to various machine control simu-lators to help diagnosis faults and recommend remedies.

TELEPHONE TROUBLESHOOTING

Provide telephone diagnostic support

software engineers at our facility with access to machine control simulators

Machine remote diagnostics for real time problem solving

DESMA service manager can provide field service support via domestic based service technicians

If in depth remote troubleshooting is needed, DESMA USA has several platforms including REMOS, SmartWall and SmartConnect. These systems are detailed below and require hardware and active connection packages.

Finally, if it is confirmed that a service technician is required on site, DESMA USA has 10 service engineers located strategically throughout North America that can be dispatched at short notice to you.

Contact: customer.care@desma.biz

for additional information. i

DESMA SUPPORT SERVICES | REMOTE SUPPORT & DIGITAL SERVICES | 5

The REMOS SmartWall is a fixed and secure firewall per-manently mounted in the electrical cabinet of your DESMA machine. It is designed to connect your machine to your plant network and allow the DESMA USA Customer Care Center access for remote troubleshooting.

The REMOS SmartWall is only available for WiFi or hard wire connection to your local factory network. If you have legacy equipment that you wish to upgrade, REMOS SmartWall is backwards compatible for many Bachmann control systems.

DESMA REMOS SMARTWALL

Whatever REMOS device you chose, you will eventually need a connection package. DESMA’s remote connection packages form the bridge between your machine and our Customer Care Center allowing remote diagnostics to occur.

Another advancement from DESMA is our comprehensive connection device called SmartConnect 4.U. Smart-Connect 4.U incorporates the benefits of REMOS and takes connectively one step further. The advantages of SmartConnect 4.U include higher levels of remote ser-vice interaction and information access. Online documen-tation can be viewed by both parties simultaneously and service assistance can be initiated remotely via the cus-tomer cockpit. Basic SmartPackages for North American customers include the applications such as SmartRemain, SmartPage, SmartTraining, SmartLine and SmartApp.

DESMA REMOTE DIAGNOSTICS PACKAGES

DESMA SMARTCONNECT 4.U

Remote connection starter packages, single connection bundles, and multiple machine packages are available.

WALLSMART

»Saving your time andmoney with our portable REMOS device.«

6 | DESMA SUPPORT SERVICE |

DESMA REBUILT PRESSES

DESMA machine reconditioning has become a highly sought after alternative to new machinery. This cost effective alternative for larger 968/969 machines helps customers to increase efficiency when new capital pur-chases are not an option.

All reconditioning work is completed at DESMA USA in Hebron, Kentucky. Our domestic facility has dual over-head cranes to allow us to unload, disassemble and rebuild your machine in a proper and efficient manner.

All machines are first completely disassembled. Next,we inspect components, repair or replace worn out or damaged items and rebuild the press to within factory

ALTERNATIVES TO NEW MACHINERY

specifications. A new control system is added along with upgraded position and pressure sensors. Our NAMC equip-ment allows for complete heating platen reconditioning. New hoses, wiring and fittings are incorporated in the re-build process along with new paint and safety components.

Once complete, the machine is fully tested in our facility. Pre-sold machines are further tested with customer tool-ing to customize mold recipes thereby ensuring produc-tion ready status.

Additional accessories like shuttle tables, silicone stuffers or further options may be added upon request.

DESMA USA offers complete re-hosing of any 968/969 ALPHA or SIGMA machines at very competitive prices. With one call, DESMA can provide a machine specific hose kit built to OEM specifications. Using your machine documentation, correct hose lengths and fittings aresupplied. We deliver a complete comprehensive package per RO# to ensure safe production.

HYDRAULIC HOSE KITS

i For more Information contact your regional sales engineer or our Cus-tomer Service Department: service.us@desma.biz/parts.us@desma.biz

DESMA SUPPORT SERVICES | CUSTOMIZED SPARE PARTS PACKAGES | 7

CUSTOMIZED SPARE PARTS PACKAGES

We understand that machine uptime is critical to the success of our customers. To ensure your staff has the right parts on hand at the right time, DESMA USA offers customized spare parts packages specific to your machine RO#. Our GOLD, SILVER and BRONZE parts packages are created against our experience of wear items, and feed-

back from you regarding your local support network. This approach ensures customer readiness from “day 1” and the discounts offered based on a bulk purchase. Parts packages can be offered with new machine purchases. Inquire with your sales engineer or our Customer Care Center regarding our GOLD, SILVER or BRONZE packages.

PARTS PACKAGES AT COST SAVINGS

CUSTOMIZED SPARE PARTS PACKAGES

Prices: Early 2018

GOLD PACKAGES

• BRONZE Packages PLUS• SILVER Package PLUS• Linear Transducer/Clamp• Linear Transducer/Injection Unit• CPU Module• Temp. Module• Output Module• Pump Card• Injection Screw Barrel

SILVER PACKAGES

• BRONZE Packages PLUS• Oil Temperature Unit - Pump & Motor - Heat Exchanger - Water Valve• Power Supply• Injection Plunger• Plunger Insert• Steel Ball• Hyd. Pump Coupling• Stock Feeder• Nozzle Tip• Heating Platen Cables• Misc. Hyd. Valves

BRONZE PACKAGES

• Cartridge Heaters• Safety Bump Strip• Oil Filter• Vacuum Filter• Grease Cartridges• Cabinet Light Assembly• Cabinet Light Bulbs• Prox Switches• Prox Switch Cables• Heater Relays• Saftey Relays Thermocouples• Pressure Sensors• Speed Sensors• Fuses

Approx. parts price $31,250.00

“Bundled” price $25,000.00

Approx. parts price $18,750.00

“Bundled” price $15,937.50

Approx. parts price $6,250.00

“Bundled” price $5,625.00

SERVICE PARTS ARE JUST A PHONE CALL AWAY

Do you need an OEM part from DESMA? Chances are, we have it in stock. We maintain several million dollars in parts inventory to quickly and efficiently support you. In Hebron, Kentucky we stock injection screws and barrels, hydraulic pumps and valves, pressure sensors, seals, fit-tings and most common wear items based on our history and tenure in this market.

SATISFACTION GUARANTEED WITH DESMA SPARE PARTS AND SUPPORT SERVICES

We also offer a temperature control unit reconditioning program that is an affordable solution to increase pro-ductivity. Quite often, this service alone will improve the reliability and repeatability of your molding process.

For NAMC produced molds and cold runners, our custo-mer support specialists have access to documentation that allow us to support your tooling needs.

8 | DESMA SUPPORT SERVICES | PREVENTIVE MAINTENANCE

Today’s production environment offers little time for preventive maintenance. Let DESMA handle the details with customized PM contracts for 968/969 and ALPHA/SIGMA machines. We can economically and properly maintain your presses – saving you valuable production time and money. Our programs are offered annually or biannually working with you around scheduled down time.

With the purchase of a preventive maintenance contract, a customer service representative will be assigned to your order. At your facility, the diagnostics overview will

consist of one full day for a service engineer to inspect your machine and perform the necessary system checks.

As a result of the evaluation, you will be emaileda comprehensive report. Parts deemed necessary to replace will be reviewed with you via phone by ourService Department.

Machine PM service inspections: Begin $750 for basic machines (exclusive of travel related expenses & travel time)

In the event that you would like to extend visit of the technician (more than one day) to perform other service activities, a discounted hourly rate can be extended. Additional travel costs would be billed accordingly.

• Check machine safeties• Change hydraulic oil and filters (customer to supply

all necessary machine oils)• Change oil and filters in vacuum pump• Replace upper heating platen bolts• Check and clean water filters• Checks, alignment and retorqueing

as required/necessary• Temperature control unit service• Calibrate temperatures• Check control voltages for various features in the PLC• Confirm the performance of the hydraulic system • Review of alarm codes and faults

PREVENTIVE MAINTENANCE CONTRACTS WITH DESMA

ENSURE YOUR PRODUCTIVITY

Prior to the visit, a package of suggested PM parts will be quoted to you consisting of the following items:

• Upper heating platen bolts• Suction strainer• Vacuum pump filter• Oil filter

The purchase of these items ensures the optimal result of the DESMA PM service

DURING THE VISIT, YOUR PREVENTIVE MAINTENANCE VISIT MAY INCLUDE, BUT IS NOT LIMITED TO:

Contact: service.us@desma.biz

for additional information. i

DESMA SUPPORT SERVICES | UPGRADE PROGRAMS | 9

1. TEE THERMAL OIL UNIT CLEANING AND TESTING PROGRAM

• A $500 base fee provides for unit disassembly, cleaning and bench testing in Hebron, Kentucky

• The customer is notified of the overall condition and recommended actions• Any authorized additional repair work or part replacement is done• All repair work is warranted for 6 months

3. CONTROL SYSTEM UPGRADES

• DRC 2020 control retrofits are available for 968 and 969 series DESMA presses

• This retrofit includes a new touch screen operator panel and a completely new pre-wired control cabinet with all required internal electrical components

• Includes new position and pressure sensors for the injection unit and mold carrier. On site bracket fabrication may be required

• Enables you to upgrade to the latest control system architecture

4. LIGHT CURTAIN UPGRADES

• Save approximately 5 seconds per cycle compared to mechanical doors

• Eliminate the wear of moving parts• Increase uptime• Various options are available at different price points depending

on customer requirements

2. TEE UNIT REFURBISHED EXCHANGE PROGRAM

Exchange your existing TEE 140-O-4.5 unit with a factory refurbished unit from DESMA • True plug and play application• 40% lower cost vs. new and 6 month warranty• Includes a 5 gallon container Hy-Therm synthetic, heat transfer fluid

with thermal properties that allow use up to 500°F• Shipped in a reusable container to easily return your existing core

TEE unit back to DESMA for exchange

UPGRADE PROGRAMS TO KEEP YOUR DESMA RUNNING PRODUCTIVELY