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Why Gartner Analysts Research Events Consulting About 

Using up-to-date information, getting rid of delays, and using speed for competitive advantageis what the real-time enterprise is all about. Butfirst, you need to know how to:

plan ahead to become a real-time enterprise

develop and maintain the right infrastructure

support your business goals with time-basedinitiatives

This three-part report explains what you need to knowabout the real-time enterprise. Key issues and conceptsabout each of the key areas — planning, support, andinfrastructure — are explained below. Read more

Real-Time Process Management:

Rules Before ActionsAs the push toward real-time managementgrows, traditional business processes will failo keep up. Enterprises will have to adopt

new collaborative rules and roles if they want

o stay in step.

The Gartner Definition of Real-Time

EnterpriseCreating a definition clarifies thinking.Sharing the definition with others can givehem a head start in reaching their own

understanding.

The Real-Time Enterprise: The Quest

for Strategic GainsThe "real-time enterprise" is still at thepreliminary stage of evolution, but its outlines becoming clearer. It will become anmportant IT investment area by year-end

2003.

Six Imperatives for a Real-Time

Real-Time Enterprise Delivers Value

in Lead ManagementLead management best practices highlightthe importance of getting the rightinformation to the right person at the righttime. Automation of lead management

processes can reduce latency to enhance therelevance and value of leads.

Real-Time Enterprise Affects

Customer Interactions in CRMWhen implementing a customer relationshipmanagement strategy, leverage real-timetechniques to deliver stronger intimacy andgreater relevance in customer interactions,but don't sacrifice quality of response forspeed of response.

Real-Time Customer Service: Is ItPossible?Before taking on an implementation of real-

time customer service, enterprises shouldunderstand the technology and resourcesrequired, and how to decide whether to do it.

A Real-Time Enterprise Is Event-

DrivenEnterprises that want to operate in real timemust expand their use of event-orienteddesign, message-oriented middleware andpublish-and-subscribe communication.

Use ZLE and STP Strategies to Build a

Real-Time EnterpriseThe zero-latency enterprise and straight-through processing — and the related benefitthey provide by enabling business activitymonitoring — are important whenenterprises implement a real-time enterprise.

Content Management and Portals

Power the RTEThe real-time enterprise can best be realizedwith content management and portaladoption. The creation and sharing of unstructured information is a fundamental

underpinning of the RTE.

Frictionless Security Isn't an

þÿ

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Enterprise EndeavorUse these six imperatives to begin a "real-ime enterprise" endeavor, which requires a

coherent program of strategic change thatwill span the enterprise and its businessenvironment for several years.

The RTE 'Cyclones' Model Changes theViewThe real-time enterprise (RTE) extendsbeyond operational activities. It brings aocus to higher-order business activity cycleswhere new, genuinely transformationalmprovements will be uncovered.

Real-Time 'Cyclones' Sweep Through

ManagementBy re-engineering managerial processes,mplementing business activity monitoringand creating a collaborative and empoweredculture, enterprises can increase their agilityn dealing with threats and changes.

Releasing Cash Flow Through theReal-Time EnterpriseBusiness managers need IT to help themdevelop business processes that offermeasurable financial advantages. ITmanagers can boost their organizational andpersonal value by enabling improved cashlow.

Real-Time Risk Management and

Capital AllocationThis global investment bank can view andanalyze transactions taking place across theglobe to manage risk in real time.

The Value of Becoming a Real-TimeEnterpriseThe velocity of "information flows" hasncreased dramatically, assisting first in theautomation of internal business processes,and now external processes. Using non-real-ime data can be costly.

Nine Key Principles of the Real-Time

EnterpriseThe real-time enterprise is still developing.So far, we can identify nine core conceptsand behaviors that make this a unique recipeor business improvement.

IT-Accelerated Corporate

Transparency Will Enable RTEnternet technologies have exposed

enterprises to uninvited scrutiny. Faced witha common threat, management support fordeeper, cross-functional improvement willpave the way for the real-time enterprise.

Balance Optimization- and

Synchronization-Focused SCMExternalized manufacturing and logisticsprocesses have become the rule, changingthe scope of supply chain management byincreasing the importance of real-timeextended enterprise SCM functionality.

ERP II Is a Critical Player in the Real-

Time EnterpriseReal-time enterprises require expandedbusiness application functionality, supportedby changes in manual process activities andmetrics. ERP II is a necessary element insuch an initiative, but it may not be enough.

Using Portals as Gateways for the

Real-Time EnterpriseEnterprise portals form a key part of a "real-time enterprise" initiative. The connectionbetween the two is not just in technology,but also skills, governance and

implementation.

Helping Executives Benefit From Real-Time InformationReal-time information offers tremendousbenefits when properly used. But enterprisesrisk drowning their executives in irrelevantdata, unless the information is carefully andproperly directed.

Managers Begin to Apply Business

Activity MonitoringManagers are not fully using real-timecapabilities for decision making; theyimplement BAM with basic analytic methodsinstead of more sophisticated tools to obtainalerts of impending process problems.

Knowledge Management: RTE

Processes and TechnologyReal-time management is an exercise inextreme knowledge management. Most real-time processes must be knowledge-enabledto support two real-time enterprise goals:minimize response times and optimizeresponse quality.

OxymoronConcepts that are used to achieve real-timeoperations for business processes can beapplied to security procedures to reducesecurity-based delays. Security also shouldbe embedded in all real-time processes.

Real-Time Enterprises Need Mobile-Enabled MiddlewareMobile devices and wireless networks canenable the real-time enterprise. However, asound, mobile-enabled middlewareinfrastructure is necessary to achievestrategic business benefits.

Client Devices: The RTE's First Line of 

SuccessA real-time enterprise (RTE) has to matchclient hardware with the needs of businessprocesses. Failure to do so may compromisecycle times and workers' productivity, orresult in costly overprovisioning.

Real-Time Enterprise: BusinessContinuity and AvailabilityReal-time enterprises must plan for andmitigate the risk of any type of businessprocess interruption. Use our new planningscenarios and our methodology for assessingrequirements early in the project life cycle.

Mobility: Vanguard of the Real-Time

EnterpriseThe real-time enterprise begins with itsmobile users. To take advantage of the effectthis group has on sales and revenue, gettingthe best information to and from them iscrucial.

The Business Services Value Chain:An Enabler for the RTEIT services delivered via the businessservices value chain will enable solutions tobe implemented with greater speed, agilityand predictability than one-off, customizedsolutions, enabling the "real-timeenterprise."

The RTE Must Challenge the 'Custom

IT' Belief SystemEnterprises must question their belief incustom technology. The "real-timeenterprise" must understand the marketperspective regarding the evolution from

custom to noncustom IT services.

Package Applications as Part of the

Real-Time EnterpriseThe real-time enterprise (RTE) is yet anotherchallenge for the integration of packageapplications. Their proper implementationand integration can yield significantarchitectural advantages.

Why the Real-Time Enterprise Needs

Real-Time ManagementImplementing real-time enterprise businessprocesses will need applications that comewith instruments to measure and managethem pre-installed.

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