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RBT System

CP IVR Subject

Issue 01

Date 2010-02-15

Huawei Proprietary and Confidential

Copyright © Huawei Technologies Co., Ltd.



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Huawei Proprietary and Confidential


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Contents

1 Introduction to CP IVR.............................................................................................................1-1

1.1 Definition........................................................................................................................................................1-2

1.2 Feature Descr iption.........................................................................................................................................1-2

2 Feature Implementation Procedure........................................................................................2-12.1 Access Code Management..............................................................................................................................2-2

2.1.1 Add New Access Code...........................................................................................................................2-2

2.1.2 Browse the Access Code........................................................................................................................2-3

2.1.3 Modify the Access Code........................................................................................................................2-3

2.1.4 Delete the Access Code..........................................................................................................................2-4

2.2 CP IVR Category Maintenance.......................................................................................................................2-5

2.2.1 Add CP IVR Category............................................................................................................................2-6

2.2.2 Browse CP IVR Category......................................................................................................................2-6

2.2.3 Ordering CP IVR directories..................................................................................................................2-7

2.2.4 Modify CP IVR Category......................................................................................................................2-8

2.2.5 Delete CP IVR Category........................................................................................................................2-9

2.2.6 Add Songs to CP IVR Category...........................................................................................................2-10

2.2.7 Delete Songs from CP IVR Category..................................................................................................2-11

2.2.8 Approve CP IVR Category..................................................................................................................2-12

2.3 CP IVR feature in IVR flow..........................................................................................................................2-13

3 Configurations in the Whole RBT System............................................................................3-1

3.1 RBT Configurations........................................................................................................................................3-2

3.2 Configuring the URP for the CP IVR Access Code Feature...........................................................................3-2

3.2.1 Configuring the URP..............................................................................................................................3-2

3.2.2 Logging In to the MGC..........................................................................................................................3-3

3.2.3 Configuring a Call Prefix.......................................................................................................................3-3

3.2.4 Conf iguring Service Console Attributes................................................................................................3-4

3.3 Configurations on the CTI Platform (ICD3.4 Platform).................................................................................3-6

3.3.1 Configuring the CTI Platform ...............................................................................................................3-7

3.3.2 Adding an Access Code.........................................................................................................................3-7

3.3.3 Setting the Basic Information About the VDN......................................................................................3-8

3.3.4 Configuring a Process............................................................................................................................3-9

3.3.5 Setting a Called Party...........................................................................................................................3-10

RBT System

CP IVR Subject Contents

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i



4 Commissioning...........................................................................................................................4-1

5 FAQ...............................................................................................................................................5-1

Contents

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Figures

Figure 2-1 Add New Access Code to CP.............................................................................................................2-2

Figure 2-2 Browse the Access Code....................................................................................................................2-3

Figure 2-3 Modify the Access Code.....................................................................................................................2-4

Figure 2-4 Delete the Access Code......................................................................................................................2-5

Figure 2-5 Add new CP IVR Category................................................................................................................2-6

Figure 2-6 Browse the existing CP IVR Category...............................................................................................2-7

Figure 2-7 Ordering CP IVR Directories.............................................................................................................2-8

Figure 2-8 Modify the existing CP IVR Category...............................................................................................2-9

Figure 2-9 Delete the existing CP IVR Category...............................................................................................2-10

Figure 2-10 Add Songs to CP IVR Categories ..................................................................................................2-11

Figure 2-11 Delete Songs from CP IVR Categories .........................................................................................2-12

Figure 2-12 A pproving the CP IVR category................................................................ ....................................2-13

Figure 2-13 Process of implementing the CP IVR access code feature.............................................................2-14

Figure 3-1 ............................................................................................................................................................3-3Figure 3-2 Page for adding call prefixes..............................................................................................................3-4

Figure 3-3 Window for adding service console attributes....................................................................................3-5

Figure 3-4 Add Access Code ...............................................................................................................................3-8

Figure 3-5 Setting the path to the directory that stores the *.GSL file ................................................................3-8

Figure 3-6 Add Flow ..........................................................................................................................................3-9

Figure 3-7 Add Called Party Configuration page..........................................................................................3-11

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Tables

Table 2-1 Description of the process of implementing the CP IVR access code feature...................................2-15

Table 3-1 Description of the parameters for configuring call prefixes................................................................3-4

Table 3-2 Parameters of Service console attributes..............................................................................................3-5

Table 3-3 Parameters for setting the information about the flow.........................................................................3-9

Table 3-4 Parameters of setting a called party....................................................................................................3-11

RBT System

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v



1 Introduction to CP IVR

About This Chapter

1.1 Definition

1.2 Feature Description

The CP IVR system access codes are separate IVR system access codes that carriers provide for

CPs. The IVR system access code is composed of the general access code of the IVR system

and the access code of a CP.

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1.1 Definition

Context

A separate IVR access code is provided for the CP IVR function. This access code is equal to

the general access code of the RBT IVR flow plus the access code of a CP. A subscriber can

dial this access code to download the RBTs of the specified CP. The feature helps CPs to

publicize their RBTs, build the brand image, and improve CP participation. Thus, the RBT

service is promoted. The CP IVR feature is enabled only if the RBT DB configuration

func_support_12530xyz_flag is set to 1.

NOTE

When the CP IVR function is used, the called number cannot be segmented.

1.2 Feature Description

The CP IVR system access codes are separate IVR system access codes that carriers provide for

CPs. The IVR system access code is composed of the general access code of the IVR system

and the access code of a CP.

Context

Subscribers can dial the IVR system access code to browse the RBTs of a specified CP. For

example: If the IVR system access code that a carrier provides is 123 and the access code of aCP is 601, a subscriber can browse and download RBTs provided by the CP by dialing 123601.

NOTE

This feature is also applicable for Music box.

This feature is accessible, if the RBT DB Configuration, func_support_12530xyz_flag is

enabled.

Feature Prerequisite Method

Add New Access Code CP account has to be created. Admin

Browse the Access Code l CP account has to be created.

l Admin has to assign to access code

to CP.

Admin

Modify the Access Code l CP account has to be created.


to CP.

Admin

Delete the Access Code l CP account has to be created.


to CP.

Admin


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Add CP IVR Category l CP account has to be created.


to CP.

CP

Browse CP IVR Category l CP account has to be created.


to CP.

l CP has to create Category.

CP

Modify CP IVR Category l CP account has to be created.


to CP.


CP

Delete CP IVR Category l CP account has to be created.


to CP.


CP

Add Songs to CP IVR Category l CP account has to be created.


to CP.


l

CP has to upload RBTs and thatshould have been approved by

Admin.

CP

Delete Songs from CP IVR Category l CP account has to be created.


to CP.


l CP has to upload RBTs and that

should have been approved by

Admin.

CP

Approve CP IVR Category l CP account has to be created.


to CP.




Admin.

System

administrato

r

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1-3




CP IVR feature in IVR flow l CP account has to be created.


to CP.l CP has to create Category.



Admin.

IVR

Upload help or salutatory prompts. l CP account has to be created.


to CP.


System

administrato

r


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2 Feature Implementation Procedure

About This Chapter

This feature can be accessed by end user through IVR interface, by administrator and CP through

WEB interface.

In the present version, the name of this function on the page is 12530xyz, where 12530 is the

IVR access code of carrier and xyz is the access code of a CP (this access code is different from

the CP code in the CRBT system). For example, 111 is the CP access code of SINA (SINA is a

name of CP) and a subscriber can dial 12530111 to browse and download the RBTs provided

by SINA. Please pay attention to localization of the pages during the application in different

offices.

This function is divided into several parts as follows:

2.1 Access Code Management

2.2 CP IVR Category Maintenance

2.3 CP IVR feature in IVR flow

The CP IVR access code feature involves three roles, namely, system administrator, content

provider (CP), and subscriber. The system administrator and CPs create and maintain CP IVR

access codes and corresponding directories. Subscribers use the feature to listen to and download

ring back tones (RBTs) through IVR portal. The operations performed by the universal resource

platform (URP), computer telephony integration (CTI) voice extensible markup language

(VXML) server, RBT Portal, and Universal Service Development Platform (USDP) vary

according to the role.

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2.1 Access Code Management

The CP IVR feature is enabled only if the RBT DB configuration

func_support_12530xyz_flag is set to 1. The system administrator can do the following

activities via the Web interface. Here the each access code corresponds to one CP.

2.1.1 Add New Access Code

Context

For adding new access codes to CP, refer Figure 2-1 for implementation.

Figure 2-1 Add New Access Code to CP

Procedure

Step 1 The System Administrator add access code to the CP.

The system administrator can add the access code for the CP on the Web page. Each access code

corresponds to one CP. For more details refer RBT Ring Back Tone System Administrator

Operators Online Help

NOTE

When an access code is created for a particular CP code, it is mandatory for the CP to upload the welcome

prompt and help prompt from the CP interface.

Step 2 The Web Portal invoke the USDP SOAP interface, addToneCatalog to add the access code.

Step 3 The USDP updates the new access code details to USDP DB table, t_tonedirlib.

Step 4 The USDP sends this result to the RBT Portal.


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Step 5 The RBT Portal displays a success or failure message after performing this operation.

----End

2.1.2 Browse the Access Code

Context

For browsing the access codes, refer Figure 2-2 for implementation.

Figure 2-2 Browse the Access Code

Procedure

Step 1 The System Administrator browse the existing access code in the system.

Step 2 The Web Portal invoke the USDP SOAP interface, queryToneCatalog to browse the access

code.

Step 3 The USDP fetches the records from the USDP DB table, t_tonedirlib.


Step 5 The RBT Portal displays the existing access codes after performing this operation.

----End

2.1.3 Modify the Access Code

Context

For modifying the existing access codes, refer Figure 2-3 for implementation.

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Figure 2-3 Modify the Access Code

Procedure

Step 1 The System Administrator edit the existing access code

Step 2 The Web Portal invoke the USDP SOAP interface, editToneCatalog to modify the access code.

Step 3 The USDP updates the new access code details to USDP DB table, t_tonedirlib.

Step 4 The USDP sends this result to the RBT Portal.Step 5 The RBT Portal displays a success or failure message after performing this operation.

----End

2.1.4 Delete the Access Code

Context

For deleting the existing access codes, refer Figure 2-4 for implementation.


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Figure 2-4 Delete the Access Code

Procedure

Step 1 The System Administrator delete the existing access code.

Step 2 The Web Portal invoke the USDP SOAP interface,delToneCatalogfor deleting the access code.

Step 3 The USDP deleted the access code details to USDP DB table, t_tonedirlib.



----End

2.2 CP IVR Category Maintenance

Context

The CP administrator can record and upload the welcome tone of the IVR so that the welcometone will be played to the subscriber during the access. Refer

RBT_Subscriber_Management_Subject for more details about the welcome call. In addition,

CP administrator can also upload a help prompt file for CP specific assistance during the call to

CP IVR. The operations on the welcome words and help should be approved by the system

administrator first. The CP administrator can maintain the RBT directories that are available

after a subscriber inputs the IVR access code of this CP. Every directory has a prompt tone used

to prompt the content in this directory in the IVR flow.

The CP can adjust the sequence of the directories as it wishes but the changes made by the CP

to the RBT directories must be approved by the system administrator before such changes can

take effect. The CP administrator can maintain the RBTs or music box in every directory (the

used RBTs and musicbox must be approved first). The CP can also adjust the sequence of theRBTs in a directory as it wishes.

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The CP send request to admin to approve the CP IVR category. The admin can also reject the

approval request.

2.2.1 Add CP IVR Category

Context

For adding new CP IVR Category. Refer Figure 2-5 for implementation.

Figure 2-5 Add new CP IVR Category

Procedure

Step 1 The CP add new CP IVR category.

Step 2 The Web Portal invoke the USDP SOAP interface, addToneCatalog to add the access code.

Step 3 If the CP is not trusted CP or approval of the system administrator is required, then add the

categories details into the USDP DB table, t_censortonedirliband after approving by the system

administrator, USDP inserts the add the categories details with status as 1 into the USDP DB

table, t_tonedirlib. If the CP is a trusted CP or the approval of the system administrator is not

required, then the USDP inserts the add the categories details with status as 1 into the USDP DB

table, t_tonedirlib.

Details for approve the CP add new CP IVR category, refer 2.2.8 Approve CP IVR Category



----End

2.2.2 Browse CP IVR Category


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Context

For browsing the existing CP IVR Category. Refer Figure 2-6 for implementation.

Figure 2-6 Browse the existing CP IVR Category

Procedure

Step 1 The CP browse the existing CP IVR categories.

Step 2 The Web Portal invoke the USDP SOAP interface, queryToneCatalog to browse the CP IVR

category.

Step 3 The USDP checks the CP IVR category details in the USDP DB table, t_tonedirlib.


Step 5 The RBT Portal displays the existing CP IVR category after performing this operation.

----End

2.2.3 Ordering CP IVR directories

Context

For Ordering CP IVR directories. Refer Figure 2-7 for implementation.

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Figure 2-7 Ordering CP IVR Directories

Procedure

Step 1 The CP order the existing CP IVR directories.

Step 2 The Web Portal invoke the USDP SOAP interface, browseToneCatalog to sequencing the CP

IVR category.

Step 3 The USDP checks the CP IVR category details in the USDP DB table, t_tonedirlib.


Step 5 The RBT Portal displays the sequencing CP IVR directories after performing this operation.

----End

2.2.4 Modify CP IVR Category

Context

For modifying the existing CP IVR Category. Refer Figure 2-8 for implementation.


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Figure 2-8 Modify the existing CP IVR Category

Procedure

Step 1 The CP modify the existing CP IVR category.

Step 2 The Web Portal invoke the USDP SOAP interface, editToneCatalog to edit the CP IVR

category.

Step 3 If the CP is not trusted CP or approval of the system administrator is required, then add the

categories details into the USDP DB table, t_censortonedirliband after approving by the systemadministrator, USDP inserts the add the categories details with status as 1 into the USDP DB

table, t_tonedirlib. If the CP is a trusted CP or the approval of the system administrator is not

required, then the USDP inserts the add the categories details with status as 1 into the USDP DB

table, t_tonedirlib.

Details for approve the CP modify CP IVR category, refer 2.2.8 Approve CP IVR Category



----End

2.2.5 Delete CP IVR Category

Context

For deleting the existing CP IVR Category. Refer Figure 2-9 for implementation.

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Figure 2-9 Delete the existing CP IVR Category

Procedure

Step 1 The CP delete the CP IVR category.

Step 2 The Web Portal invoke the USDP SOAP interface, delToneCatalog to delete the CP IVR

category.

Step 3 The USDP updates details with status as 3 into the USDP DB table, t_tonedirlib.



----End

2.2.6 Add Songs to CP IVR Category

Context

For adding songs to CP IVR Categories. Refer Figure 2-10 for implementation.


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Figure 2-10 Add Songs to CP IVR Categories

Procedure

Step 1 The CP add songs to the CP IVR categories.

Step 2 The Web Portal invoke the USDP SOAP interface, addCatalogTone to add songs to the CP

IVR category.

Step 3 The USDP add songs to CP IVR categories details to USDP DB table, t_dirtonelib.


Step 5 The RBT Portal displays a success or failure message after performing this operation

----End

2.2.7 Delete Songs from CP IVR Category

Context

For deleting songs from the CP IVR Categories. Refer Figure 2-11 for implementation.

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Figure 2-11 Delete Songs from CP IVR Categories

Procedure

Step 1 The CP deletes song from the CP IVR categories.

Step 2 The Web Portal invoke the USDP SOAP interface, delCatalogTone to delete songs from the

CP IVR category.

Step 3 The USDP delete songs from the CP IVR categories details to USDP DB table, t_dirtonelib.



----End

2.2.8 Approve CP IVR Category

Context

For approving the CP IVR Categories. Refer Figure 2-12 for implementation.


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Figure 2-12 Approving the CP IVR category

Procedure

Step 1 The CP creates the CP IVR category.

Step 2 CP send CP IVR category to Admin for approval when the CP is distrusted.

Step 3 The RBT portal invoke the USDP SOAP interface, approveTonewith approve type 3 to approve

the CP IVR category.

Step 4 the USDP approve the CP IVR category details to USDP DB table, t_tonedirlib.

Step 5 USDP sends the result to RBT Portal.

Step 6 RBT Portal displays success or failure message after performing this operation.

----End

2.3 CP IVR feature in IVR flow

The CP IVR access code feature involves three roles, namely, system administrator, content

provider (CP), and subscriber. The system administrator and CPs create and maintain CP IVR

access codes and corresponding directories. Subscribers use the feature to listen to and download

ring back tones (RBTs) through IVR portal. The operations performed by the universal resource

platform (URP), computer telephony integration (CTI) voice extensible markup language

(VXML) server, RBT Portal, and Universal Service Development Platform (USDP) vary

according to the role.

Context

Figure 2-13 shows the process of implementing the CP IVR access code feature. Table 2-1

describes the process.

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Figure 2-13 Process of implementing the CP IVR access code feature


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Table 2-1 Description of the process of implementing the CP IVR access code feature

Process Description

The system administrator adds an

access code for a CP on the RBTPortal.

The RBT Portal invokes the toneProvide interface of

the USDP to add the information about the directorynamed after the access code to the t_tonedirlib table

in the database of the USDP.

The CP adds subdirectories under

the directory on the RBT Portal, and

then adds announcement files to the

subdirectories.

1. The RBT Portal invokes the toneProvide interface

of the USDP to creates the link between the directory

and its subdirectories to the t_tonedirlib, if approval

of the system administrator is not required. If

approval of the system administrator is required then

the USDP to creates the link between the directory

and its subdirectories to the USDP table,

t_censortonedirlib.

2. The RBT Portal uploads the announcement files tospecified directories.

The system administrator approves

the subdirectories.


the USDP to approve the subdirectories.

The CP adds RBTs to the

subdirectories or deletes RBTs

from them.


the USDP to update the RBT information in the

t_dirtonelib table in the database of the USDP.

A subscriber dials 12530 XYZ . A subscriber dials an access code, such as 12530123.

The URP identifies the access code. When identifying the access code 12530, the URP

redirects the call to the CTI.

The CTI assigns a UI for the call. The CTI assigns a UI for the call.

The VXML server checks whether

the access code is 12530 XYZ .

If the access code is 12530 XYZ , the management

process corresponding to the access code begins.

Otherwise, the management process corresponding to

the actual call type begins.

The management process

corresponding to the access code

12530 XYZ begins. The URP plays a

welcome announcement.

The management process corresponding to the access

code 12530 XYZ begins. The URP plays a welcome

announcement file that is uploaded by the CP.

The VXML server queries the

directory number corresponding to

the 12530 XYZ access code.

The VXML server invokes the toneProvide interface

of the USDP to query the t_tonedirlib table in the

database of the USDP for the directory number

corresponding to the 12530 XYZ access code.

The VXML server queries the

directory numbers of the

subdirectories of the 12530 XYZ

directory.


of the USDP to query the t_tonedirlib table in the

database of the USDP for the subdirectories of the

12530 XYZ directory according to the number of the

directory.

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Process Description

The subscriber follow the welcome

announcement to perform

operations.

The subscriber follow the welcome announcement to

perform an operation. The IVR system directs the

subscriber to a sub-directory according to the

operation.

The VXML server queries the sub-

directory for RBT information.


of the USDP to query the t_dirtonelib table in the

database of the USDP for RBT information, including

RBT file paths, according to the number of the sub-

directory.

The subscriber follows an

announcement to perform an

operation.

The subscriber follows an announcement to perform an

operation.

l Download

l Presentl Copy

The IVR system processes the

request of the subscriber.

The IVR system processes the request of the subscriber.


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3 Configurations in the Whole RBT System

About This Chapter

3.1 RBT Configurations

3.2 Configuring the URP for the CP IVR Access Code Feature

After a subscriber dials the 12530 XYZ access code, the URP needs to identify the access code

and redirect the call to the RBT platform. The information configured on the URP is mainly a

call prefix.When the CP IVR function is used, the called number cannot be segmented.

3.3 Configurations on the CTI Platform (ICD3.4 Platform)

Access code information needs to be configured on the CTI platform so that calls can be allocatedto UIScript servers for processing.

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3.1 RBT Configurations

Procedure

Step 1 Run the HUAWEI EAS Operation & Maintenance System.

Step 2 Choose Config Console > EasyConfig Center.

Step 3 Configure the following parameters, for the detailed description please refer to the parameter

description of the configuration in EAS.

Step 4 Choose $RBT_EAS_HOME > RBT Portal Configurations > Service Feature

Configurations > Advanced Configurations > CP IVR .

Parameter Usage

func_support_12530xyz_

flag

Whether to support the CP IVR Category maintenance.

sp_catalog12530_num_

max_count

The maximum number of the CP IVR directory uploaded by a

CP.

----End

3.2 Configuring the URP for the CP IVR Access CodeFeature

After a subscriber dials the 12530 XYZ access code, the URP needs to identify the access code

and redirect the call to the RBT platform. The information configured on the URP is mainly a

call prefix.When the CP IVR function is used, the called number cannot be segmented.

3.2.1 Configuring the URP

Before configuring the CP IVR function, you must complete the configuration of the URP.

ContextBefore configuring the CP IVR function, see URP Deployment Guide to complete the

configuration of the URP:

NOTE

From the technical support website of Huawei, choose Documentation > Technical Guides > Application

and Software Product Line > Service and Software Public > UAP&URP > Deployment Guide to

obtain the URP Deployment Guide.

l Hardware data is configured.

l Data about the current office and charging are configured.

l Signaling, trunk, and routing data is configured.

l Number analysis data is configured.


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l Resource data is configured.

l Clock data is configured.

3.2.2 Logging In to the MGC

After logging in to the MGC, you can configure information such as the service access code on

the URP.

Prerequisite

The URP is installed and configured correctly and works properly.

Procedure

Step 1 Start the client of the MGC.

Step 2 Enter the information about an operator for logging in to the MGC.Figure 3-1 shows the login information.

Figure 3-1

Step 3 Click OK to log in to the MGC.

----End

3.2.3 Configuring a Call PrefixYou need to configure a call prefix on the URP for the CP IVR access code feature, such as

12530.

Procedure

Step 1 Choose MML Commands from the navigation tree.

Step 2 Choose Number analysis > Service prefix configuration > Add Called Number Analysis.

Step 3 Confgiure the information about a call prefix in the lower-right area. For details, see the Help

tab page, as shown in Figure 3-2. Table 3-1 describes the main parameters for configuring acall prefix.

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Figure 3-2 Page for adding call prefixes

Table 3-1 Description of the parameters for configuring call prefixes

Parameter Description Setting

Local DN set It is used to distinguish local

networks and specify the call prefix set to which a call

prefix belongs.

Set it manually according to

Help.

Call prefix It specifies a call prefix. Set it manually. For example,

12530.

Minimum number length It specifies the length of a call

prefix.

Set it manually. For example,

if the call prefix is 12530, set

this parameter to 5.

Maximum number length Length of a phone number. Retain its value the same as

the value of Minimum

number length.

Step 4 Click .

----End

3.2.4 Configuring Service Console Attributes

Service console attributes are used to configure attributes of access codes.


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Procedure

Step 1 In the navigation tree, choose MML Commands.

Step 2 Choose Service management > ICD Service management > Service console attribute > Add

Service console attribute.

Step 3 In the lower right panel, set the parameters for configuring service console attributes. For details

about how to set the parameters, see the description on the Help tab, as shown in Figure 3-3.

Table 3-2 describes the involved parameters.

Figure 3-3 Window for adding service console attributes

Table 3-2 Parameters of Service console attributes


Dnset Set of number headers or

prefixes, associated with call

prefixes. The same called

number prefix is analyzed

differently. A number header

or prefix set corresponds to a

call source.

The value of this parameter is

the same as the value of

Local DN set in Table 3-1.

An operator can query a

number header or prefix set

by running the following

command:LST CNACLD

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Access code Access number of a service. The value of this parameter is

the same as the value of Call

prefix in Table 3-1.

Service sequence No. Each service access code

corresponds to a service

number.

An operator can obtain

service numbers by running

the LST MODSRV

command.

Min.len Length of an access code. Minimum length of numbers

dialed by a subscriber. The

value ranges from 3 to 24.

The value of this parameter

can be set to the length of the

system access code (12530)

in the 12530XYZ feature.

That is, you can set this

parameter to 5.

Max.len Maximum length of a phone

number.

Maximum length of numbers

dialed by a subscriber. The

value ranges from 3 to 24.

The value of this parameter

can be set to the length of an

access code in the

12530XYZ feature. That is,

you can set this parameter to8.

Time delay trigger point Length of numbers accepted

by the system when the

system starts the trigger delay

timer.

The value of Time delay

trigger point cannot be

smaller than the value of

Min.len. Otherwise, the

system cannot start the

trigger delay timer.

Trigger delay Monitoring duration of the

trigger delay timer.

Unit: second

Select an option manually.

Recommended value: 1

Step 4 Click .

----End

3.3 Configurations on the CTI Platform (ICD3.4 Platform)

Access code information needs to be configured on the CTI platform so that calls can be allocated

to UIScript servers for processing.


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Configure http://IP:PORT/rbt/flows/management-index.jsp to the access code in CTI. When

user makes a call, the call will be redirected to http://resin-ip:port/rbt/components/

callinitialise/callinitialise-getcpinfo.jspbased on the RBT configuration,

sManagementcode.

For example, When the accesscode is 5001 and CP IVR Category Maintenance is 123 then user calls 5001123 which is configured in sManagementcode it checks for 123 as CP IVR access

code or not, if it is CP IVR access code then call goes to the specific directory.

3.3.1 Configuring the CTI Platform

Before configuring the CP IVR function, you must complete the configuration of the CTI

platform.

Context

Before configuring the CP IVR function, see CTI Platform Installation Guide to complete theconfiguration of the CTI platform:

NOTE

From the technical support website of Huawei, choose Documentation > Application and Software

Product Line > Service and Software Public > CTI > Product Documentation to obtain the CTI

Platform Installation Guide.

l Configuring the Oracle Client

l Setting the IP Address of the ICD Platform on the Aplogic

l Configuring Parameter Groups

l Adding a UI Server

l Adding a Data Source

l Adding a VDN

l Setting the Basic Information About the VDN

l Setting Service Types for the VDN

3.3.2 Adding an Access Code

After a call is connected to the CTI platform, the call is allocated to a certain VDN according to

the configuration of VDN access codes. After that, the call is allocated to an automatic process

according to system configuration.

Procedure

Step 1 Log in to the console as a console administrator.

Step 2 Under Configuration Console, choose System Configuration > System Access Code .

Step 3 Click Add.

Step 4 Enter the relevant information about the access code. Figure 3-4 shows the Add Access Code

page.

The value of Access Code is the same as the value of Call prefix in 3.2.3 Configuring a CallPrefix, for example, 12530.

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Figure 3-4 Add Access Code

Step 5 Click Submit.

----End

3.3.3 Setting the Basic Information About the VDN

The basic information about the VDN set on the CTI platform includes the VDN access code, path of the process file, and bill information.

Procedure

Step 1 Log in to the console as the VDN administrator.

Step 2 Choose VDN1Configuration > Basic Info Configuration . The page for setting the basic

information about the VDN appears, as shown Figure 3-5.

Figure 3-5 Setting the path to the directory that stores the *.GSL file

Step 3 Set Basic Info.

Set the following parameters:

l System Calling Number: Enter a string of digits. This service does not use this parameter.

l Access Code Configuration: Set this parameter to an access code used by the *.GSL files.

l Flow File Path: Set this parameter to the path to the directory that stores the *.GSL files on

the CTI server.

Step 4 Set Set Bill Writing.

Set No to not generate bills.


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----End

3.3.4 Configuring a Process

Procedure


Step 2 Choose VDN1Configuration > Flow > Flow .

Step 3 Click Add. The Add Flow page appears, as shown in Figure 3-6.

Figure 3-6 Add Flow

Step 4 Set the information about a flow. Table 3-3 describes the parameters for setting the information

about the flow.

Table 3-3 Parameters for setting the information about the flow


Flow Description Description of the flow. Enter a value manually.

Flow Type Flow type. Select Nonauto-start flow.

Auto-Start Interval(s) Interval for starting the flow. Retain the default value.

Flow Service Type This parameter is not used by

the GSL.

Select an option from the

drop-down list box.

This parameter is mandatory.

Flow Access Code Access code used by the flow

to access the service.

Enter a value manually.

The access code is used in the

called configuration.

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Flow File Name Flow file name that used for

loading services.

Enter one of the following

values manually:

l RBT_IN.GSL: applicableto the AIP connection

scheme.

l RBT_SWITCH.GSL:

applicable to the non-AIP

connection scheme.

Load Whether the service flow

needs to be loaded to the UI

server.

Select Yes from the drop-

down list box.

UIScript UI server that loads the

service flow.


drop-down list box.

Max. Call Duration (s) Maximum call duration. The

system releases a call when

the duration is exceeded. To

set the duration, select Max.

Call Duration (s), and then

set a time.

Value range: a number

ranging from 0 to 864000

Unit: second

Max. Number of Concurrent

Calls

Number of calls the NDN can

process concurrently. The

system releases calls when

the number is exceeded. To

set the number of calls, select

Max. Number of

Concurrent Calls, and then

set a value.

Value range: a number

ranging from 0 to 65535


----End

3.3.5 Setting a Called Party

After a subscriber call is connected to the CTI platform, the CTI platform allocates the call to a

certain VDN according to the called number, and then allocates the call to an automatic process

according to called party setting.

Procedure


Step 2 Choose VDN1Configuration > Called Party Configuration Management.

Step 3 Click Add to add a called party, as shown in Figure 3-7.


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Figure 3-7 Add Called Party Configuration page

Step 4 Set the parameters on the Add Called Party Configuration page. Table 3-4 describes the

parameters for setting a called party.

Table 3-4 Parameters of setting a called party


Called Number Called number. A called

number consists of a system

access code and an additional

code.

The system automatically

generates a called number.

System Access Code System access code. The value is the same as the

access code set in 3.3.2

Adding an Access Code.

Destination Device Type Additional access code.

When the number of the

system access codes is less

than the number of the

services, you need to set

additional access codes to

identify services.

Set it according to the actual

situation.

Destination Device Type Type of a device that serves

the called number.

Select UI.

Destination Device Name Flow that corresponds to the

called number.


drop-down list box.

----End

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4 Commissioning

Make sure you have finished configuring the system function service, then you can start

commissioning the feature, here we only provide how to commission the access code

management as an example. For other features as CP IVR category maintenance and CP IVR

feature in IVR flow, please refer to related section in feature implementation procedure.

Scenario

Managing CP IVR access code : Suppose system administrator wants to create the CP IVR access

code for a particular CP code.

l This feature is accessible through IVR portal, if the RBT DB Configuration,

func_support_12530xyz_flag is set to 1.

l CP account has to be created.

l When an access code is created for a particular CP code, it is mandatory for the CP to upload

the welcome prompt and help prompt from the CP interface.

Procedure

Step 1 System administrator login to the admin web portal.

Step 2 Click Information maintenance in the menu area.

Step 3 Click CP IVR Access Code Maintenance in the navigation area.

Step 4 Click New access codes. The window for adding access codes is displayed.

Step 5 Enter an access code (up to 3 digits), and then select a CP from the drop-down list box.

Step 6 Click Confirm. The system displays a success or failure message after this operation.

NOTE

The added access code must differ from the existing one, and one CP can have only one access code.

If the system displays a success message , you need to confirm access code has been written into

USDP table, t_tonedirlib is updated.

If the system displays a failure message, you need to handle according the failure message, the

failure message are provided by USDP soap interface, you can get the return code from

$USDP_home\usdplogs\worklog\common\common.log

The following failures are just for example:

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Description How to handle

The system is busy. You can try accessing the system later.

Database operation failure. Check whether the USDP DB works properly

and the connection between the USDP andUSDP DB is normal. If it is abnormal, check

the connection and handle the problem

immediately.

The database operation is abnormal. Check whether the USDP DB works properly

and the connection between the USDP and

USDP DB is normal. If it is abnormal, check

the connection and handle the problem

immediately. For abnormal cases, refer RBT

System Troubleshooting.

----End

4 Commissioning

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5 FAQ

This section will list the FAQs about the CP IVR.

How do I upload 10 CP IVR directory?

Set sp_catalog12530_num_max_count to 10 in RBT side.

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Documents