Rapid Response ServiceHillingdon

We help to care for you in your own home when you are ill but do not need to be in hospital

Tel: 01895 633546

Opening hours: 9.00am – 12.30am, seven-days-a-week

About the service

The Rapid Response Service helps care for you in your own home when you are ill but do not need to be in hospital. The benefits of being treated at home include reducing the risk of infections, making it easier for you and your family to be involved in the decision-making process and allowing for assessment and treatments to be based around your specific requirements and environment.

A senior healthcare professional will assess you at home and co-ordinate services that can help to support you there. In some circumstances, you may be offered a bed in our community unit.

We can support your choices around end of life care, if this applies to you.

We are available 9.00am – 12.30am, seven-days-a-week including public holidays (care support 8.00am – 9.00pm). The team is based in Ickenham. We support people over the age of 18 years old who are registered with a Hillingdon GP and live no further than two miles outside the borough.

We work closely with The Hillingdon Hospitals NHS Foundation Trust’s A&E Department and Homesafe Team to support patients discharged from hospital.

What we offer

We provide short-term intervention to help stabilise your condition. This may include nursing, mental health support, occupational therapy, physiotherapy and care support. Once your condition has stabilised, we will identify and arrange further services, as required, to support you in your return to health and wellbeing.

These services include:

• District nurses• Social services• Medequip (equipment provision)• Specialist practitioners e.g. heart

failure nurses, diabetes nurses• Diagnostic services• Community matrons• Community• Night-sitting service.

How do I get referred?You can be referred to this service by a healthcare professional, such as a GP, district nurse, community matron, nursing or residential home staff or the London Ambulance Service. You may also be referred from The Hillingdon Hospitals NHS Foundation Trust’s A&E Department or Homesafe Team.

We work closely with your GP and other healthcare professionals to identify the most appropriate services to meet your needs.

Our principles of careFeeling involvedWe will talk to you about your care and treatment and involve you in the decision-making process.

Feeling informed

Our staff will:

• Identify and introduce themselves

• Answer your questions honestly using language that you will understand

• Explain any care and treatment and ask for your permission before carrying it out.

Feeling valuedWe will:

• Acknowledge and treat you as an individual

• Treat you with dignity and respect

• Deal with issues in a confidential manner

• Behave with kindness, compassion, sensitivity and concern.

Translation service

Please tell us in advance if you need an interpreter so we can make sure you receive the care you need.

Data protectionEveryone working for the NHS has a legal duty to maintain the highest level of confidentiality. As a healthcare provider we need to collect information about you. We will store this securely and ask your permission to share information outside of the organisation. If you require further information, please ask a member of the team for a copy of our leaflet ‘Your information: How we keep your information safe’.

Tell us, we’re listening!

Our staff want to know how they are doing. Tell us what you think at www.cnwl.nhs.uk/feedback and then we’ll know what we have to do.

If you are happy with the service you have received, please speak to a member of staff or contact our Patient Support Service.

If you are unhappy with our services, please speak to the service manager in the first instance. If this does not resolve your problem, please contact our Patient Support Service on 0300 013 4799 or at feedback.cnwl@nhs.net

Contact detailsRapid Response Service Ickenham Clinic Community Close Long Lane Ickenham UB10 8RE

Tel: 01895 633546

This document is also available in other languages, large print, Braille, and audio format upon request. Please email communications.cnwl@nhs.net

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Central and North West London NHS Foundation Trust, Stephenson House, 75 Hampstead Road, London NW1 2PL.

Tel: 020 3214 5700 www.cnwl.nhs.uk

© Central and North West London NHS Foundation Trust

Ref: RD 10/15_0246_NOV2015 | November 2015