hillingdon people nov/dec

November/December 2010

Your guide for festive family fun in Hillingdon

www.hillingdon.gov.uk

Do you have a property to let?

For further information and free advice please call the Finders Fee Team on 01895 277600 or 250399.Alternatively email them on [email protected]

We have clients waiting to move into propertynow!

The Finders Fee Team are here to help let your property

We offer:• competitive rents • good rental demand

• no fees• free advice and assistance • tenancy support service

BLOW THEWHISTLE ON

CHEATSHOUSINGWhen somebody with a council or housing association home rents it out

without permission or obtains a home through providing false information, they

are guilty of housing fraud. They are using up valuable housing spaces and

depriving families and vulnerable people on the waiting list. It’s not fair.

If you suspect someone of unlawfully sub-letting

call us on 0800 389 8313 or

email us at [email protected] Your report will be treated in the strictest confidence and can

be given anonymously.

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hillingdon people magazineNovember/December 20102

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Fun DaysEastcote town centre

Saturday � December

There will be funfair rides in

the town centre with a continental

market on Sunday � December.

Ruislip Manor

The fun day on Saturday �� November

��am – �pm will include a military vehicle

display, dancing at the library, charity and

trade stalls in the High Street before the

annual Christmas lights switch on.

RuislipFunfair rides will be available

throughout Saturday ��

November.

Have a happy Hillingdon Christmas

Christmas lights switch on

The Chimes Shopping Centre

Sunday � November, �pm

With Olly Murs

The Chimes Christmas Lights switch on will include a raft

of entertainment, starring Olly Murs from the X Factor, and

performances from the Scarletz, Alicia Wilkins and Futunity

UK, plus a visit from Santa and great prize giveaways. The event

starts at �pm at the Chimes Shopping Centre. For more information

on how to get tickets please visit the Chimes information desk.

Hayes Town Centre

Thursday �� November

Gather at the bandstand in the town centre at

�.��pm for the festive switch-on.

Northwood Hills

Saturday �� November

This year, from �-�pm, Joel Street will be dazzling with stars,

scrolls and helixes. The �� ft Christmas tree is sponsored

by St John’s school and the tree lights are supported

by the Namaste Lounge.There will also be a

children’s fun fair, stalls, Santa Claus

and a variety of performances.

Carol Service

The Mall Pavilions

Tuesday � December

The annual carol service,

organised by the Mall Pavilions

with Churches Together in Uxbridge,

will include traditional carols,

accompanied by the Salvation Army

Band and Bible readings. More than

�� children from twelve local

schools will also sing two

specially chosen festive

songs from �pm.

CraftResidents can bring a personal

touch to Christmas by signing up

for one of the following courses. Adults

can take part in a one day easy Christmas

decorations course for £�� at Brookfield Adult

Learning Centre on Saturday � December, �.��am –

�.��pm. Call �� or visit www.hae-acl.ac.uk

There are also two free family learning courses:

Christmas cards, wrapping and decorations which will run

for two weeks from Saturday �� November, ��am – �.��pm

at Brookfield Adult Learning Centre and Christmas crafts

at the Rusilip Manor Centre which will run for five weeks

from �� November, �pm – �pm. Contact �� .

Or while the kids enjoy a skate on the Civic Centre

rink parents can learn how to make a festive

wreath on ��, �� and �� December, ��am until

�.��pm. Materials will be supplied and

there will be a nominal charge

with all profits going to the

Mayor’s charities.

Assisted Shopping Event

Thursday �� November

The event gives elderly residents

who are unable to manage shopping

unaided the opportunity to make some

festive purchases and is supported

by the Mall Pavilions, the Chimes,

St Margaret’s Church, Town Centre

Management and London Borough of

Hillingdon Transport, in association

with Hillingdon Shopmobility.

Contact Hillingdon Shop

Mobility on ��

by �� November.

Free weekend parking

To help keep your Christmas costs

down Hillingdon Council is offering

free parking to residents in its car parks

and bays on Saturdays and Sundays in

December. A ticket must still be displayed

but you will not be charged if you use your

HillingdonFirst card. If a car park or parking

bay has a maximum stay period, this time

restriction will still apply even though there

will be no charge. Where there is no time

restriction residents can enjoy free

parking all day. Visit

www.hillingdon.gov.uk/parking

Live nativity scene

The Mall Pavilions

Sunday �� December

To reinforce the Christmas

message, families can enjoy

a special live nativity scene

at The Mall Pavilions on

Sunday �� December.

Ice rink Friday �� November –

Sunday � January

The Civic Centre forecourt rink will be

open daily from ��am to �.��pm with the

exception of Christmas and New Year’s Day.

Off peak (Mon-Fri ��am – �pm) costs £� per

adult, £�.�� for children and concessions and

£�� for a family ticket. On peak tickets (all other

times including bank holidays) cost £� for adults,

£�.�� for children with family tickets priced at

£��. The last session of the day starts at �pm

For more information visit

www.hillingdon.gov.uk/icerink or

follow on facebook at

facebook.com/Hillingdon

HillingdonFirst Card

Remember to use your

HillingdonFirst card or, if you haven’t

already, register to get one. There

is a whole range of discounts, from

shopping, to restaurants to getting your

hair done, which can all be accessed with

the card. Look out for the ‘HillingdonFirst

accepted here’ stickers in participating

stores or visit the council website

to find out more about the offers

available www.hillingdon.

gov.uk/hillingdonfirst

Caroling and Christmas craft are just

some of the activities on offer to those

looking for some festive fun. Throughout

November and December there is a

whole host of low cost events, organised

or supported by Hillingdon Council, to

ensure a memorable end to ��.

hillingdon people magazine


16

hillingdon people magazine November/December 2010

17

hillingdon cover feature


Cover phoTo CourTesy oF w w w.isToCkphoTo.Com

hillingdon people magazine November/December 2010 3

hillingdon contents

16 Cover featureYour guide to having fun throughout the festive period

9 Older People’s PageThe council’s heater lone scheme is set to help the over-65s stay warm this winter

10 Looking back over summer…A look back at some of the fantastic events that made the summer of 2010 one to remember

14 Keeping safeTips and advice to keep you and your property safe through the darker months

19 NHS guide Your pull-out guide to local health services

23 Value for moneyDetails of Hillingdon Council expenditure in 2009/10

31 Pay backThe council will be working with young offenders over the festive period to ensure they make amends for their crimes

38 Dates for the diaryInformation on when council services are open over Christmas

Regulars4 News35 Hillingdon volunteers36 What’s on?39 Hillingdon contact numbers


Editorial and advertising enquiriesLibby Jones 01895 250828

[email protected]

For a copy in large print or on tape, call 01895 250828

published by London Borough of Hillingdon © 2010Design phil Burton 01895 250670 Printed by warners midlands pLChillingdon people, 3e/07 Civic Centre, high street, uxbridge, uB8 1uw.

products and services advertised in this magazine are not necessarily endorsed by the council.

Cllr Ray PuddifootLeader of the Council

In October, the Chancellor announced the

government’s spending plans for the next four years and confirmed that councils will receive less money from central government. In Hillingdon, we anticipated this and started the process of making savings some time ago. Our challenge in the coming months will be to deliver as best we can what our residents feel is important to them and the services they value.

Despite the tough economic climate, through sound financial management, in the last year we were able to deliver on our promises to residents and at the same time, freeze council tax levels for all of our residents. We opened our two new state-of-the-art leisure centres in Uxbridge and Hayes, continued our library rebuild and refurbishment programme and opened two of the three planned new youth centres. Following one of the worst winters for twenty years, we invested millions of pounds in repairing and resurfacing our roads. We have also invested in our parks and green spaces, giving us some of the best facilities in London.

Our overriding policy over the coming years will remain putting our residents first, which we see as the purpose of the council’s existence. We will continue to put residents at the heart of all we do and promote civic pride. Despite the difficult economic challenges that face all of us, we will do all we can to support families, our older and vulnerable residents and local businesses.

Next year will be a challenging one for all of us and we will be running the council with significantly less money. However, in Hillingdon we have a good track record of delivering efficiencies and savings and I am confident we will weather the tough times ahead of us.

Finally, I would like to wish all Hillingdon residents a healthy and happy Christmas and New Year. TT-COC-002452

After reading, please recycle this magazine Next issue due out 7 January

borough’s roads when ice or snow is predicted. During last year’s big freeze the council kept the borough’s roads moving with less than 3,000 tonnes so even with another icy winter the council has healthy supplies of salt.

Cllr Keith Burrows, Cabinet Member for Planning and Transportation, said: “We have a good stock of salt in place to help to keep the borough’s roads and pavements safe this winter. We also have a number of hard working

Hillingdon Council is making preparations for freezing conditions this winter to help the borough’s roads remain safe and clear.

With more than a thousand tonnes of grit already stockpiled and more than 2,000 tonnes to arrive over the next couple of weeks the council is well prepared for any sudden change in the weather.

As winter begins to bite, road-gritting crews at Hillingdon Council will be getting into gear to grit the

teams of gritters ready to tackle any bad weather to make travelling across the borough easier for residents.”

The council receives Met Office weather reports to enable crews to prioritise their gritting routes and target the known blackspots. The borough’s gritting crews are on call 24 hours a day, seven days a week. On average and dependant on the weather, each gritter spreads approximately four tonnes of salt on their designated route.

Council has ‘true grit’ for winter

Tying the knot?

Residents looking to get married might like to consider the atmospheric 13th century Great Barn on the Manor Farm site in Ruislip.

The first weddings were held at the barn in May, and bookings are being taken now for future ceremonies.

Taylor and Adam were one of the first couples to get married at the Great Barn. They said: “We chose the Great Barn for our May ceremony as it had a traditional English feel and made for a gorgeous venue. We had people coming from around England as well as from the USA and we wanted to have a special ceremony in an interesting and memorable location and the Great Barn exceeded our expectations.

“Our memories and pictures from the ceremony are lovely as the Great Barn provided a unique yet beautiful venue.”

If you are interested in finding out more about getting married at the Great Barn, you can contact the team on 01895 678800 for more information.

Brightening up the boroughFollowing the clocks going back at the end of October and the evenings drawing in, Hillingdon Council is encouraging residents to report any street lights in need of repair.

A dedicated team of council officers help to maintain almost 25,000 street lights, signs and crossings in the borough but residents’ input is very useful to make sure the borough remains well lit.

Cllr Keith Burrows, Cabinet Member

for Planning and Transportation, said: “With the evenings getting darker much earlier we want to ensure that the borough’s street lights are in good working order. We work hard to make sure this happens but value any information that residents can also give us to make sure we do a good job.”

From April 2009 – April 2010 the council repaired more than 3,000 street lights –

about 60 each week. The council uses energy efficient bulbs that should last between three to five years.

Residents can report defective street lights, illuminated road signs and belisha beacons by calling the contact centre on 01895 556000 or online at www.hillingdon.gov.uk and click on ‘report it’. People can also email the street lighting team at [email protected]


Last winter saw some of the heaviest snow fall for decadesThe Great Barn set up for a wedding

inbriefResidents encouraged to report ‘fraud abroad’Residents are being reminded to report fraudsters who receive benefits by falsely claiming to live in the borough.

Benefit fraud comes in many forms and while people committing it could live within Hillingdon, they could be falsely claiming while living anywhere.

Garry Coote, Fraud investigation Team manager, said: “Fraud abroad costs the taxpayer around £66 million last year.

“This money could be going to people who are genuinely entitled to it rather than being robbed from honest taxpayers and going to people who shouldn’t be getting it.”

To report someone call 0800 389 8313.

Stroke supportA Hillingdon Council supported group for people who have suffered a stroke has been officially launched.

The Stroke Association launched the group following National Stroke Strategy findings that highlighted a need for more support in the borough.

Sessions, which help people rebuild their communication skills and confidence following a stroke, are held at Hayes End Methodist Church, Uxbridge Road, on Tuesdays and at Ruislip Methodist Church on Thursdays.

Group Coordinator, Caroline Humphrey, also offers home visits depending on an individual’s needs.

Contact 07515 59 6959 or [email protected] or visit www.stroke.org.uk

Reading helpNational charity Volunteer Reading Help is looking for helpers following a fantastic response to last year’s appeal.

The charity recruited 17 volunteers to work in 11 primary schools following the 2009 appeal featured in Hillingdon People.

Twenty-five headteachers have since requested volunteers to assist those aged 6 – 11 who find reading challenging and need extra support.

Full training and support is given to volunteers and their work produces excellent results for the children.

If you have two hours twice a week to spare at a local primary school for at least one year from the time of placement, please contact Estelle Jacobs on 0845 450 0303/ 020 8810 7458 for more information.

Changes to school admissions applicationsParents of children starting primary school next September will be the first to use a new ‘one-stop’ London-wide system to apply for a place.

The Pan-London Admissions Scheme will require parents to complete a single application form even if they are applying to schools in more than one borough. Up to six schools, in order of preference, should be applied for and returned to the council of the borough in which they live.

If a child is eligible for a place at more than one school, the local authority will offer whichever of these was listed as a higher preference.

The deadline for applications is 15 January. All parents will be notified of the outcome of their application on 4 April.

Complaints of scooters being driven anti-socially have been tackled by a Safer Neighbourhood lead operation.

Residents in Northwood Hills made several complaints regarding scooters being driven at excessive speeds, on pavements, into parks and without crash helmets.

Following the complaints SNT officers issued several vehicle seizure warning notices and undertook targeted patrols which have resulted in a reduction in anti-social scooter driving.

Cllr Andrew Retter, who spoke with the SNT and residents, said: “Following numerous complaints from residents we have been working with our local Safer Neighbourhood Team to

Nuisance scooter riders tackled ‘head-on’

resolve persistent anti-social behaviour by some moped/scooter riders. We fully support the actions being taken by the SNT and encourage young moped/scooter riders to act responsibly or suffer the consequences.”

Drivers who use their scooters carelessly and inconsiderately will be issued a written warning. If the owner is witnessed driving or riding anti-socially again within 12 months, then their scooter can be seized.

To report a scooter driver, email [email protected] or call 020 8721 2546 with the registration number, date, time, location, rider description – particularly the crash helmet – and what they were doing.

Council supports charityHillingdon Council has supported local charity First Response to purchase a new vehicle for their voluntary emergency ambulance service.

A grant from the council has helped the charity to purchase a Volvo V50 and fit the vehicle with the essential equipment. The vehicle will be used to respond to 999 emergency calls in the Hillingdon area alongside the London Ambulance Service, and has been fitted with an emergency siren and medical equipment.

First Response is a registered charity that has volunteers from the armed services who provide life saving services to the community. Hillingdon’s First Response team is managed and staffed by volunteers from RAF Northolt and

RAF Uxbridge, and is operated under the direction of the London ambulance service.

Cllr Ray Puddifoot, Leader of the Council, said: “The volunteers at First Response provide an essential service, and the council is very pleased to be able to help the charity with purchasing a fully equipped emergency vehicle.”

Chris Hartley-Sharpe, Ambulance Operations Manager, said: “When someone suffers a cardiac arrest they need help as soon as possible. Our ambulances aim to reach patients in a life-threatening condition in less than eight minutes, but if First Response are closer to an incident and can get there faster the patient will have even more chance of survival.”


hillingdon news

A local lollipop lady collected her long service award from Hillingdon Council for 40 years of service.

Stella Muncaster from West Drayton has been a School Crossing Patroller at Cherry Lane Primary since 1968 and was awarded an MBE in the Queens Honour list in 2006 for her services to child safety. In a ceremony held at the Mayor’s Parlour on 8 October, Stella was presented with her long service award by Mayor of Hillingdon, Cllr David Yarrow, and Hugh Dunnachie, Chief Executive of Hillingdon Council.

During her 40 years as a part of the School Crossing Patrol, Stella has helped generations of Hillingdon school children cross the road safely. As well as being an integral part of school life, Stella has shown dedication to promoting the importance of road safety to children.

Mayor of Hillingdon, Cllr David Yarrow,

Lollipop lady recognised for lifetime of service

said: “I would like to congratulate Stella for her outstanding service and contribution to the local community. Stella is the longest serving member of the School Crossing Patrol Service and it is a great achievement

to have worked for so many years ensuring the safety of children crossing the road. Her work demonstrates the important role of school crossing patrollers and highlights the worthwhile contribution they make to the local community.”

There are currently 39 School Cross Patrols in Hillingdon. The council currently has nine vacancies. If you are interested in joining the team please contact Ian Brown on 01895 250003 or email [email protected].

Dedicated: Lollipop lady Stella Muncaster is thanked for her hard work by the Mayor of Hillingdon and the Chief Executive

Library doors close to make way for brand new facilitySouth Ruislip Library has closed its doors for the last time in preparation for the building of a brand new library and adult education rooms.

With building work expected to last until the end of next year, a temporary library will be available at the Queens Walk Training

and Development Centre from 15 November to serve library users. The centre is situated behind Deanesfield Primary School, Queens Walk, South Ruislip, HA4 0LR. It will be open on Tuesday 10am – 1pm and 2pm – 6pm, Thursday and Friday 10am – 5pm, and Saturday 9.30am – 4pm. It will be closed on Monday, Wednesday and Sunday.

The temporary library will house a core stock of some of the most popular books for adults and children, a number of computers and will

be able to accept returns as well as enable library users to order books from other Hillingdon libraries.

Cllr Henry Higgins, Cabinet Member for Culture, Sport and Leisure, commented: “The new South Ruislip Library will be a fantastic resource for local people in the area. The building will feature a modern and bright library space which will utilise state-of-the-art technology as well as purpose built education rooms for adult learning.

“I hope that library users will be patient during the construction

of the new building and I hope the temporary arrangements we have put in place will be helpful in the interim period.”

Up until the 12 November a temporary Mobile Library will be available in the car park of the existing library as staff make preparations for the move to Queens Walk. The Mobile Library will be available on Thursdays from 11.10am until 11.40am and from Fridays from 1.45pm until 2.45pm.

For more information on the mobile library visit www.hillingdon.gov.uk


hillingdon news

Planning violator ordered to demolish extensionHillingdon Council is warning residents about the importance of following planning laws after a Ruislip resident had to demolish their side and rear extension.

The resident of Herlwyn Avenue, built a large side and rear extension without obtaining the necessary planning permission, committing a serious breach of planning control.

On investigation into the building work, the council found the extension had a major adverse impact on the appearance of the surrounding street scene and severely altered the look of the building.

Consequently a planning enforcement notice was issued in March 2009 giving the resident three months to remove it. The resident appealed but lost in January 2010. They were granted a further three months by the government inspector to remove the extension by April 2010.

The resident again failed to comply with planning law and remove the extension. At this point the council threatened court action for the resident to fully remove the side and rear extensions. Although the side extension was then removed, the resident refused to remove the rear

extension leading to the council commencing full prosecution proceedings.

The defendant was issued with two court dates where they failed to appear and a third date was set for October 2010. Prior to this, the defendant fully demolished the rear extension and so rectified the initial issue that was being addressed by the council.

If residents have any questions about planning laws, they can contact the planning team at Hillingdon Council on 01895 250 230 or visit the Civic Centre, High Street, Uxbridge, UB8 1UW where a member of staff will help them with their query.

inbriefNew resource for carersThe council’s community safety team has a new online e-learning course called Be Safe.

The guide for carers, care workers and home workers is a great resource for anyone who visits people who are elderly or vulnerable or anyone working in the health care profession or who looks after a vulnerable relative. It gives a range of advice on fire safety, preventing falls and keeping distraction burglars out.

Visit www.hillingdon.gov.uk

Animal welfare accolade awardedAn RSPCA accolade has been awarded to the council for its pioneering work in animal welfare.

The RSPCA’s Animal Welfare Footprints Scheme, supported by the Chartered Institute of Environmental Health and Trading Standards Institute, awards gold, silver and bronze in the categories of stray dogs, housing, animal welfare principles and contingency planning.

The council took the top gong for its work with stray dogs and a silver award for its animal welfare principles.

CorrectionThe last edition of Hillingdon People incorrectly stated the hours when fireworks are permitted. The correct information is as follows: It is illegal to use fireworks between the hours of 11pm and 7am although on Bonfire Night fireworks can be used until midnight. However, this year Diwali, when fireworks are permitted between 11pm and 1am, also falls on 5 November, meaning displays are permitted for an extra hour this year only. Hillingdon People is happy to clarify this.

Hillingdon was transported to a wonderful fairytale world at the annual street arts extravaganza, BIGfest when it returned to Uxbridge.

The council’s free event on 24 October included a variety of music, dance and art performances where visitors could try their hand at all kinds of crafts and activities, surrounded by colourful decorations and fairytale characters.

There was also a music and dance area, with a stage hosting acts such as gypsy punk band Mano De Dios, dance reggae group Black Cherry Jam and contemporary folk band Pig Earth.

Characters, including Humpty Dumpty and Sleeping Beauty as well as the fabulous Wizardette and the Unicorn, were on hand to greet visitors.

BIGfest goes with a bang

Residents of all ages enjoying the

annual BIGfest


hillingdon news

Oak Farm opens new learning centreOak Farm Junior School has officially opened a learning centre which brings new facilities to the whole community.

The Peter Lawrence Learning Zone, named after one of the schools longest serving headteachers, incorporates a library, study area, adult education area and an informal place for parent groups to hold meetings.

The learning zone includes a library which will be used by the children and teachers at Oak Farm School to promote reading and develop learning and will also provide a quiet

space for children who want to gain access to learning materials during lunchtime or for the supervision of other activities such as board games.

The learning zone will also be available for dedicated adult sessions to give parents the opportunity to use the library facilities before and after school times to help their children choose the right books or use internet facilities

The facility will have monthly community forums for parents which will include sessions on subjects such as domestic violence, healthy eating,

special needs and parenting, all to help local families.

Cllr David Simmonds, Deputy Leader and Cabinet Member for Education and Children’s Services, said: “It is fantastic to see this new facility open that will offer so much not just to the school children, but also to their parents and the community and it is a great example of what can be achieved when schools and the local authority work closely together. Oak Farm and its pupils should be extremely proud of this new building and all it will bring them over the coming academic years.”

inbriefCar parks scoop accoladesThe council has scooped a prestigious safer parking award for two of its car parks, bringing the total to a record high of 21.

The two Uxbridge multi-storey car parks, Cedars and Grainges, were given the ParkMark award, which means three quarters of the council run car parks have this status.

The award recognises car parks with measures in place to reduce crime and the fear of crime. All current awards have to be reassessed every two years and Hillingdon has never lost one.


hillingdon news

Ruislip Lido Enhancement Project November 2010 updateCllr Ray Puddifoot, Leader of the Council said: “The council is keen that residents see the improvements to the Lido as soon as possible. The planned improvements will not be affected by cut backs in Government funding but it is important that we consider various aspects and views including that of the Environment Agency and, whilst this may slow the process a little, the proposed improvements will be in place for many years to come and therefore we must get the process right.”

Water level feasibility studyThe Environment Agency has responded to the consultant engineer’s findings and further technical discussions in respect of flood risk are planned for early November. It is hoped that the Environment Agency will finalise their

input by the end of November to enable the full report to be published in December 2010.

Toilets/changing room facilitiesBuilding works for the new toilet and changing room facilities commenced on the 20 September 2010. Temporary toilets have been put in place to accommodate visitors to Ruislip Lido until the building works are completed.

Proposed overflow car park The statutory 21 day consultation period for the planning application came to an end on the 28 September 2010. The application attracted a number of local resident consultation responses and also requests for clarification of various points pertinent to the determination of the planning application. The council is seeking to

address the issues raised to ensure that further information is submitted to form part of the planning application and has therefore requested a further 14 day re-consultation so that the public have an opportunity to comment on the information currently being prepared. The timings of the re-consultation will be published in the near future.

Proposed loading restrictionsFollowing requests from residents, a statutory consultation was undertaken on proposed loading restrictions which are intended to improve access and road safety. Two objections have been

received in response to the consultation and officers are working with the residents in order to hopefully resolve their concerns.

Rain sheltersFinance for three new rain shelters has now been agreed. Installation work will be scheduled into current work programmes to ensure minimal disruption on site

Ruislip Lido Railway Society – Woody Bay Station, lighting columns Installation has been progressed and the lighting columns are now in place at Woody Bay Station.

contactsIf your heating is broken and you need a short-term solution, please contact Social Care Direct on 01895 556633 Monday to Friday between 8 am – 6 pm or the Emergency Duty Team on 01895 250111 during evenings and weekends.

inbriefBurglar alarms bring ‘peace of mind’A Hillingdon Council Leader’s initiative that saw more than 1,000 burglar alarms fitted has been well received by residents.

Harefield grandmother, Beryl Mundy, told Hillingdon People about having ‘peace of mind’ since the alarm was installed last month.

The 82-year-old was nearly burgled two years ago after a man falsely claimed to be a maintenance worker before coming into her home.

She said: “I realised something was wrong was when he kicked an iron door stop I had holding the front door open making the door slam shut. Luckily I had the presence of mind to say ‘don’t wake my son up’. I was really frightened when all of a sudden he rushed out saying he would be back if he could find the right part.

“I reported it to the police but I think the scheme is really good as it helps to make me feel safer.”

Resident Mavis Docherty also said she ‘could not speak highly enough’ about the free service.

She added: “I was extremely impressed by the service and was even more impressed when told that he (the fitter) would come back 18 months later to renew the batteries free of charge.

“This service is invaluable to us oldies and I appreciate being looked after like this.”

The positive feedback follows Hillingdon Council’s pledge to install a further 1,000 burglar alarms in the homes of vulnerable and older residents.

Contact the council’s contact centre on 0800 694 0240.

Last winter saw some of the heaviest snow falls and coldest weather in

recent years. For some of the borough’s older resident’s winter can be a challenging time, particularly if they are unable to adequately heat their homes.

To safeguard vulnerable older residents this winter, Hillingdon Council is operating a Heater Loan Scheme, funded through the Leader’s Older People’s Initiative. The scheme will offer the short-term use of portable convector heaters to vulnerable older residents aged 65 and over who have no heating because of a recent breakdown and may be unable to pay for immediate repairs.

Heaters will be loaned, usually for a maximum of four weeks, to assist older people with heating their homes while they arrange, repair or seek further help. The scheme is not designed to support residents in social and sheltered accommodation or privately rented accommodation where the landlord is responsible for addressing heating issues.

Anyone receiving a heater is also eligible to claim a one-off grant to cover electricity costs

incurred during the loan period. Grants will be calculated on an average daily consumption rate of up to a maximum of £45 for any one loan period. Grants will be payable once all heaters have been returned in a satisfactory condition or at the time of distributing the heaters for people in need of financial assistance such as using electric meter keys.

Leader of the Council, Cllr Ray Puddifoot, said: “Last winter was one of the coldest for many years and keeping warm was essential. I hope this initiative will help ease any worries these residents may have and rest assured that moving into 2011 we will continue to support as many older people as we can through the Older People’s Plan and my Leader’s Initiative.”

Stay warm this winter through the council’s heater scheme

Resident Beryl Mundy feels safer

after having her free alarm fitted

Last year Hillingdon Council launched a scheme through the Leader’s Older People’s Initiative to help residents aged 65 and over keep warm through the colder months.


hillingdon older people

July AugustFIESTAA total of 1,924 young people took part in the council’s annual summer youth activity programme. More than 135 courses were organised by the council in partnership with Uxbridge College, Sports Development and General Mills Rotary Club of Elthorne, including rock climbing, motor mechanics and music production. The programme ended with party at Liquid nightclub, in Uxbridge, hosted by the Youth and Connexions Service.

Hayes Carnival More than 10,000 people enjoyed the fun and festivities at this council run annual event. This year’s ‘starburst’ themed carnival took place on 10 July, with a parade and procession of twenty floats leading to the main event in Barra Hall Park.

Looking back on summer 2010...The community spirit of Hillingdon residents has been seen throughout the borough with a huge turn out at the many council organised events.

Through the summer months thousands have enjoyed fun days and activities

including Hayes Carnival, Medfest and the FIESTA summer youth activity programme.

Here’s a snapshot of some of the highlights.

Botwell Green Free 2012 Open DayThe Botwell Green Sports and Leisure Centre had a free open day on 25 July 2010. Over 700 people sampled the centre’s facilities and tried activities such as swimming, karate, gymnastics, football, table tennis, and badminton.


hillingdon summer

August September

Ruislip Lido Family Fun DayThe successful event, now in its second year, helped raise cash for the RAF Benevolent Fund – the leading welfare charity that provides financial support to serving and former RAF servicemen and women as well as their families. More than 1000 people enjoyed live music, face painting, the historic vehicle display, tug o’ war competitions and cadet marching displays.

MedFest (Medieval Festival)More than 7,000 people attended the fun filled two day event in August which celebrated the medieval heritage of the historic Manor Farm site in Ruislip.

Manor Farm teamed up with the Duck Pond Markets to organise the free entry event which included a medieval village and jousting on horseback.

Family Fishing Fun DaysThe two Family Fishing Fun Days at Little Britain Lake in Cowley attracted more than a 1000 people. The free events offered residents of all ages an opportunity to try fishing and win one of the ‘catch of the day’ prizes. The fun days were supported by volunteers from Les Webber’s Angling Project, local angling clubs and the Environment Agency.

Love Your Parks The Teddy Bear’s Picnic at Yiewsley Recreation Ground and Duck Detectives week at Minet Country Park were just two of the many events in the fun-filled summer ‘Love your Parks’ programme aimed at getting more people enjoying the outdoors.

Celebrating No Third Runway – Family Fun DayResidents celebrated the scrapping of plans to build a third runway at Heathrow Airport. The free family fun day event was organised by Hillingdon Council with the No Third Runway Action Group (NoTRAG) and saw more than 1000 residents enjoy fair ground rides, live music and children’s activities.

Looking back on summer 2010...Streets AheadHundreds of community activities including, graffiti clean-ups and street dancing sessions were held as part of the Streets Ahead initiative in Hayes and Uxbridge.

The scheme, which kicked-off with a community information fair on 18 September, focused on five key themes highlighted by residents; community safety, environment, younger people, older people and sport and culture.

Tea DanceMore than 140 people took to the floor for an afternoon tea dance at one of the many council run events to commemorate the 70th Anniversary of the Battle of Britain. The tea dance organised by Harlington Library staff was held at Harlington Community School on 26 August.


hillingdon summer

From July to October 2010, the council hosted an extensive programme of

activities to commemorate the Battle of Britain and to raise funds for the RAF Benevolent Fund (RAFBF). From events at borough libraries, including exhibitions, film shows, coffee mornings, tea dances and living history talks, to the more formal and poignant service at the Polish War Memorial which culminated in the fly past of historic Spitfire and Hurricane aircraft from the Battle of Britain Memorial Flight.

Leader of the Council, Cllr Ray Puddifoot, said: “The council has organised a number of events to commemorate this special anniversary and to remember those who fought so bravely. Much is owed to the courageous RAF personel who gave their lives during the Battle of Britain to enable us to have the freedoms that we enjoy today.”

MEMoRiaLIn rememberance to those who served at RAF Northolt

Events mark 70th anniversary of the Battle of Britain

Hurricane Gate Guardian and Memorial Stone On the 15 September, a Hurricane Gate Guardian in the livery of RAF Northolt Station Flight L1684 was unveiled outside the headquarters building at RAF Northolt. The refurbished replica aircraft, painted in the colours of Group Captain, later Air Vice Marshal, Sir Stanley Vincent, who was the Station Commander at the base throughout the battle, had been gifted to RAF Northolt by Hillingdon Council along with a granite memorial stone depicting the names of the many brave men who served at RAF Northolt and paid the ultimate price in the struggle for freedom.

REuNiTEDSquadron Leader Franciszek Kornicki sits in the cockpit of the Spitfire.

Spitfire Reunion Squadron Leader Franciszek Kornicki (below) met with Cllr Puddifoot, on the 17 September at a special ceremony organised by the RAF to reunite the 93-year-old with the Spitfire he flew during

the Second World War.Watch footage of the

event at www.hillingdon.gov.uk/battleofbritain

RESToREDThe Polish War Memorial

Polish War Memorial More than 150 veterans joined HRH the Duke of Kent KG, the Lord Lieutenant of Greater London, the Polish Ambassador, senior RAF officers, the Mayor of Hillingdon, Cllr David Yarrow, and Cllr Puddifoot at the 4 September event organised by the Polish Air Force Association (PAFA).

This special ceremony coincided with the completion of the council’s restoration of the iconic war memorial, a Grade II listed monument that pays tribute to the 1,900 Polish air crew and ground staff who gave their lives in the war.

HuRRicaNEThe replica aircraft was gifted to RAF Northolt by the council

hillingdon people magazine12 November/December 2010

hillingdon heroes

Winter home fire risk

contactsFor further fire safety advice visit www.london-fire.gov.uk/yoursafety.asp

1. Bedroom Falling asleep while smoking is a major cause of fires. Always put out cigarettes carefully and don’t take them to bed with you.

2. Living room Make sure your cigarettes are completely out when you’ve finished smoking. Also, make sure all electrical appliances are in safe working order, replacing frayed cords and broken plugs. Plug sockets shouldn’t be overloaded as this is also known to cause fires in the home.

3. Kitchen Never leave your cooking unattended. New statistics from the Brigade show that accidental fires in the home are more likely to start in the kitchen than in any other room in the house.

4. Lighting Candles cause lots of fires in London and should never be left unattended or near to flammable items, like curtains.

5. Heating Electric heaters, fires and electric blankets all increase your risk of having a fire in the home if not used carefully. Keep electrical heaters well away from flammable items like curtains and never leave them on over night or unattended.

Many people don’t realise that as the temperature drops and people spend more time

at home using heaters, candles and cooking hot food, serious house fires increase. Figures from the London Fire Brigade also show that those who carelessly dispose of cigarettes and matches are much more likely to suffer from a fire at home.

Over the next couple of months there are several festivals involving lights and people often put candles around their homes. The council’s community safety team advises that although candles look pretty, sensible precautions need to be taken to make sure they don’t become a fire hazard. This can also be a time of year when residents enjoy a celebratory drink or two which may also lead to sleepiness and being less attentive.

Claiton Murray, Watch Manager at Hillingdon Fire Station, said: “Accidental fires in the home can often be avoided if you take extra care in your home. Electric heaters and the three ‘Cs’ - cigarettes, candles and cookers all pose a serious fire risk if not used carefully.”

Claiton added: “It’s absolutely essential to have a working smoke alarm and to test it regularly. Also, if you’ve taken the battery out, go and replace it, it could be the best decision you’ve ever made. Smoke alarms can and do save peoples’ lives, it’s as simple as that.”

As a result Hillingdon’s firefighters have identified five ‘House Fire Hot Points’ that should serve to remind people to act safely in the home:

Hillingdon Fire Service is warning residents to take extra care over the winter months to minimise the risk of a fire in the home.

hillingdon community safety


Personal safetyMany residents will be out with friends, family and colleagues to celebrate different festivals and the New Year. Bear these simple tips in mind to stay safe particularly when drinking alcohol:

Don’t ever drink and drive. •The UK limits for driving after drinking alcohol are 35 micrograms of alcohol per 100 millilitres of breath. Sex, height, weight, age, metabolism, stress levels and whether you have eaten recently all affect alcohol

absorption so there is no fail safe way of ensuring the legal limit is kept to.On a night out nominate •a driver to stay sober.If a driver has not been •nominated, pre-book a licensed minicab or always carry the phone number of a company you trust, check the cab used is the one ordered and where possible share the journey with friends.Only black cabs should be •flagged down from the street.

Never get into a taxi that has been touting for business – these are illegal and can be dangerous.Do not leave drinks •unattended and keep an eye on personal belongings such as handbags and wallets.Hillingdon is a controlled •drinking zone. Police officers can dispose of any drink being drunk from an open container such as a bottle or can.For more personal safety •information visit www.suzylamplugh.org

Here are some simple steps from the council’s community safety team to keep you and your home safe:

Remember to leave a house light, •radio or TV on if no-one is going to be home after dark. Criminals are much less likely to break-in if they think someone is in.Make sure curtains are •closed after dark. Don’t allow criminals to get a good look inside through the windows.Keep valuables hidden. •Make sure cash, laptops, mobile phones and car keys are out of sight and jewellery is securely hidden. At this time of year people may •come to the door trying to sell items or offering a service. To stay safe use a spy hole, window

or security chain before opening the door, ask for identification and close the door if a phone call is needed to verify details. Do not feel pressured into buying or agreeing for work to be done. Check the council’s Trading Standard pages for further information.Police figures revealed more •than 5,000 homes were burgled last year in London by thieves walking through unlocked doors. Operation Bumblebee, launched by Hillingdon Police in 2009, lead to burglaries being reduced by 22 per cent in the borough and advises residents to lock all doors, windows, sheds, garages and gates even if leaving for only a few minutes. For more

information call 0300 123 1212 or visit www.metbumblebee.org Do not leave the engine •running of a car being de-iced – a criminal could take this opportunity to steal the car. Check outside lights work. •It will make it easier to see who is at the front door and will assist opening doors if coming home after dark.Do a last cut back of hedges •at the front of houses. Don’t give criminals a hiding place behind high plants that screen them from the road.Don’t leave early Christmas •presents in cars or where they can be seen through a window- they make tempting targets for thieves.

The ‘season of good will’ is a time for generosity and community spirit. But for a small minority the festive period can present an opportunity when residents are more susceptible to crime. So to ensure a happy and safe Christmas Hillingdon People has the following tips and advice.

Staying safe over the festive periodhillingdon cover feature

Safe-guard your property from burglars



Staying safe over the festive periodBeware buying a mini-moto


Parents thinking about buying a mini-moto or motor cross bike for their children should be aware that if their child breaks the law their bike could be seized and destroyed. Parents should think very carefully before choosing these as a gift.

Hillingdon Council is advising parents to consider the following advice:

It is illegal to drive a mini-•motor or motocross bike on all roads, pavements and parks or common land. To ride one in these areas you must have written permission from the landowner. Illegal use of a mini-moto or •motocross bike can mean a ban from driving, even if a

child or young person does not already have a licence.Repeated revving of an engine •can be seen as anti-social and could lead to enforcement action being taken against a parent and their child.If a child or young person •breaks the law their bikes can be destroyed. They could also face a fine or endorsement of their licence.If you do buy a motorised •bike remember to make sure children are supervised by an adult at all times, wear correctly fitted protective equipment and never allow a mini-moto or motocross bike to be ridden by more than one person at a time.

Stay safe on the roadsThe number of road accidents tends to rise over the winter months so Hillingdon Council is reminding road users to take extra care as visibility becomes poor.

Cllr Keith Burrows, Cabinet Member for Planning and Transportation, said: “Pedestrians can wear something

bright to make sure they are seen by drivers, and motorists should also take extra care. This can be a fun time of year for people to enjoy so let’s do what we can to enjoy it safely.”

If you have a road safety issue you would like to tell us about please contact the

Road Safety Team. Email [email protected] or call 01895 556 336.

Remember to call 999 only if there is a police or fire emergency.

Call 0300 123 1212 to report non-crime issues to the police and 0800 6940240 to report anti social behaviour to the council.



Fun DaysEastcote town centreSaturday 5 December

There will be funfair rides in the town centre with a continental

market on Sunday 6 December.Ruislip Manor

The fun day on Saturday 13 November 11am – 6pm will include a military vehicle display, dancing at the library, charity and trade stalls in the High Street before the

annual Christmas lights switch on.Ruislip

Funfair rides will be available throughout Saturday 27

November.

Have a happy Hillingdon christmas

christmas lights switch on

The Chimes Shopping CentreSunday 7 November, 6pm

With Olly MursThe Chimes Christmas Lights switch on will include a raft of entertainment, starring Olly Murs from the X Factor, and performances from the Scarletz, Alicia Wilkins and Futunity

UK, plus a visit from Santa and great prize giveaways. The event starts at 6pm at the Chimes Shopping Centre. For more information

on how to get tickets please visit the Chimes information desk.

Hayes Town Centre Thursday 18 November

Gather at the bandstand in the town centre at 4.30pm for the festive switch-on.

Northwood Hills Saturday 27 November

This year, from 1-4pm, Joel Street will be dazzling with stars, scrolls and helixes. The 12 ft Christmas tree is sponsored

by St John’s school and the tree lights are supported by the Namaste Lounge.There will also be a

children’s fun fair, stalls, Santa Claus and a variety of performances.

carol Service

The Mall Pavilions Tuesday 7 DecemberThe annual carol service,

organised by the Mall Pavilions with Churches Together in Uxbridge,

will include traditional carols, accompanied by the Salvation Army Band and Bible readings. More than

500 children from twelve local schools will also sing two specially chosen festive

songs from 6pm.

ice rink Friday 26 November –

Sunday 3 JanuaryThe Civic Centre forecourt rink will be

open daily from 10am to 8.45pm with the exception of Christmas and New Year’s Day. Off peak (Mon-Fri 10am – 3pm) costs £5 per

adult, £3.50 for children and concessions and £14 for a family ticket. On peak tickets (all other

times including bank holidays) cost £7 for adults, £5.50 for children with family tickets priced at £20. The last session of the day starts at 8pm

For more information visit www.hillingdon.gov.uk/icerink or

follow on facebook at facebook.com/Hillingdon

Caroling and Christmas craft are just some of the activities on offer to those looking for some festive fun. Throughout November and December there is a whole host of low cost events, organised or supported by Hillingdon Council, to ensure a memorable end to 2010.



Have a happy Hillingdon christmas

carol Service

The Mall Pavilions Tuesday 7 DecemberThe annual carol service,

organised by the Mall Pavilions with Churches Together in Uxbridge,

will include traditional carols, accompanied by the Salvation Army Band and Bible readings. More than

500 children from twelve local schools will also sing two specially chosen festive

songs from 6pm.

craftResidents can bring a personal

touch to Christmas by signing up for one of the following courses. Adults

can take part in a one day easy Christmas decorations course for £33 at Brookfield Adult

Learning Centre on Saturday 4 December, 9.30am – 3.30pm. Call 01895 676690 or visit www.hae-acl.ac.uk

There are also two free family learning courses: Christmas cards, wrapping and decorations which will run for two weeks from Saturday 27 November, 10am – 3.30pm at Brookfield Adult Learning Centre and Christmas crafts at the Rusilip Manor Centre which will run for five weeks

from 11 November, 4pm – 6pm. Contact 01895 671 975.

Or while the kids enjoy a skate on the Civic Centre rink parents can learn how to make a festive wreath on 13, 15 and 17 December, 11am until

2.30pm. Materials will be supplied and there will be a nominal charge

with all profits going to the Mayor’s charities.

assisted Shopping Event

Thursday 25 NovemberThe event gives elderly residents

who are unable to manage shopping unaided the opportunity to make some

festive purchases and is supported by the Mall Pavilions, the Chimes,

St Margaret’s Church, Town Centre Management and London Borough of Hillingdon Transport, in association

with Hillingdon Shopmobility. Contact Hillingdon Shop Mobility on 01895 271117

by 13 November.

Free weekend parking

To help keep your Christmas costs down Hillingdon Council is offering

free parking to residents in its car parks and bays on Saturdays and Sundays in

December. A ticket must still be displayed but you will not be charged if you use your

HillingdonFirst card. If a car park or parking bay has a maximum stay period, this time

restriction will still apply even though there will be no charge. Where there is no time

restriction residents can enjoy free parking all day. Visit

www.hillingdon.gov.uk/parking

Live nativity scene

The Mall Pavilions Sunday 12 DecemberTo reinforce the Christmas

message, families can enjoy a special live nativity scene

at The Mall Pavilions on Sunday 12 December.

HillingdonFirst card

Remember to use your HillingdonFirst card or, if you haven’t

already, register to get one. There is a whole range of discounts, from

shopping, to restaurants to getting your hair done, which can all be accessed with the card. Look out for the ‘HillingdonFirst accepted here’ stickers in participating

stores or visit the council website to find out more about the offers

available www.hillingdon.gov.uk/hillingdonfirst



looking to adopt again and have involved the girls in the process.

Both couples advise potential adoptive parents to be proactive, talk to other people who have adopted, make sure any potential child is right for them and to ‘just go for it’.

Sarah said: “Ask loads of questions and go into it with your eyes wide open. Try and gain as much information beforehand so you can both make the right decision and be prepared. It’s not all rainbows and butterflies.”

Colette added: “Everyone wants a baby and gets almost tunnel vision. But we went from wanting a baby to getting a four-and-a-half year old and it’s been amazing.”

When Kevin and Colette saw an image of their son for the first time they

both instantly knew they wanted to offer him a home. At four-and-a half years old and having been born to drug addicted parents, he wasn’t the typical baby some people might visualise getting.

But for the couple he was the culmination of a tireless pursuit to have a family.

Kevin said: “We were down to the last two couples for a lot of children and had to deal with rejection on a number of occasions.”

The couple spoke of instantly feeling their son was right for them but, while bringing him home eight months later was exciting, it was also challenging.

Colette said: “That feeling of bringing him home is hard to describe – it’s something you’ve talked about for such a long time.”

Kevin added: “The first time he got sick – it was the first time he’d needed his mum and dad – that was when we knew he realised that he was going to be loved and looked after.

“He’d had this entire trauma before coming to us so the first time he brought a friend home was really fantastic.”

Sarah and John* also adopted through the council. The couple adopted two sisters aged three and four. In total it took around two years from applying to bringing the girls home.

Sarah said: “We considered a few children initially but felt it was important to take the time to make sure it was the best fit. I don’t think you can assume that a baby will have no problems and an older child will.”

Like Kevin and Colette, who have since adopted a 16 month old girl, Sarah and John are now

adoption factsYou must be over 21 to adopt •a child unrelated to youContrary to popular belief •you don’t have to own your own home, be under 40, married or heterosexualA disability is not necessarily •an obstacle to adoptionYou do not have to live in the •London Borough of Hillingdon to adopt through the councilAdoptive families are given •full information, preparation, training and support during and after the adoption process For more information •contact Julie Saunders on 0800 783 1298 or visit the health and social care section at www.hillingdon.gov.uk or email [email protected]

Make a difference to a child’s life

To mark National Adoption week from 1 – 7 November, Hillingdon People has spoken with two families who adopted children through Hillingdon Council about the joy it’s brought to their lives.

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*names have been changed


hillingdon adoption

The NHS provides a range of convenient services for all your healthcare needs.

www.hillingdon.nhs.uk Patient Advice and Liaison Service 01895 488500

GPs Dentists Community services Opticians Pharmacists Hospitals

Your local NHS

Pullout and keep guide to

your local NHS

A&E and 999 are for serious emergencies onlyIf you need an urgent appointment call your GP surgery at anytime of day or night.

On behalf of NHS Hillingdon

Find out about local GPs, dentists, community services, opticians, pharmacists and hospitals by visiting NHS Choices www.nhs.uk. Simply choose the service you need and type in your postcode.

NHS Choices also provides health and lifestyle information and tools to help you live well. At www.nhs.uk/livewell you can find advice on healthy eating, stop smoking, pregnancy, drinking and

Find local services Health information Lifestyle advice

NHS Choices

Diarrhoea Runny nose Painful cough Headache

Your local pharmacyWhen you feel unwell but don’t need to see a GP or nurse, visit your local pharmacy.

As well as dispensing prescriptions and selling over the counter medicines, your pharmacy has a lot more to offer.

Pharmacies can provide advice and treatment for minor ailments without prescription, health and lifestyle advice, and direct you to other sources of support, advice or treatment. Some pharmacies provide a FREE NHS Health Check for people aged 40-74.

You don’t need to make an appointment to see a pharmacist, and you can talk to them in confidence even about symptoms that are very personal. Many pharmacies now have a consultation room or area to provide privacy.

alcohol, sexual health, losing weight and managing your long-term condition.

NHS Choices for healthcare and well being advice and information at your fingertips www.nhs.uk.

Speak to your local pharmacist about the services and advice they can offer.

Your medicine cabinetBe prepared for most common ailments by keeping a few useful medicines and items at home

pain relief such as aspirin, •paracetamol and ibuprofen are highly effective at relieving most minor aches and painsantihistamine creams and tablets •are useful for dealing with allergies, rashes, insect bites and hay fevera well-prepared first aid kit can help •to treat minor cuts, sprains and bruises, and it can reduce the risk of cuts becoming infected.



Choking Chest pain Blacking out Blood loss

A&E and 999

Contact your GP surgery to find out about opening and walk-in times, or visit NHS Choices www.nhs.uk.

Not registered with a GP?To get the health services and advice you need, you should register with a local GP surgery.

Contact your local surgery to find out about registering, or speak to the Patient Advice and Liaison Service team on 01895 488500 who can guide you through the process.

A&E and 999 services are for serious accidents and emergencies only.

For emergencies some GPs have walk-in surgeries. And when your GP surgery is closed the out of hours GP service is there for you. Call your surgery to be redirected or dial out of hours direct on 0300 130 3018.

Strains Sprains Vomiting Ear pain Sore belly Back ache

Your GP surgeryWhen you feel unwell you should seek advice and treatment from your pharmacist. If your pharmacist can’t help, make an appointment with your GP.

Your GP or practice nurse will consult with you, assess your symptoms, and discuss with you the best options for your care.

If your condition is not urgent then you should expect to have an appointment with a GP within two working days. Routine appointments can be booked in advance at a time and date suitable to you. And if you think you need more than 10 minutes to discuss your health with your GP, you should ask to book a longer appointment.

Remember to let your GP surgery know if you can’t make your appointment so it can be offered to someone else who needs it.



Look after your teethLooking after your teeth is an important step in maintaining general good health. And an attractive smile is important in improving self-confidence.

Keep yourself smiling by limiting the amount of sugary and acidic food and drinks you have, and by brushing your teeth twice a day, once at night before bed and at least one other time each day.

Look after your teeth and keep smiling!

Your dentist

Advice Queries Compliments Complaints

Patient Advice and Liaison Service

Good oral health keeps you free of dental pain and the need for treatment that may be costly and uncomfortable.

Keep your child smilingRegular visits to the dentist from an early age will help your child have a happy healthy smile.

When your baby has teeth take them for their first visit to the dentist. Reduce sugary foods and drinks in your children’s diet and limit them to mealtimes only.

All children can receive NHS dental treatment for FREE. And some adults are entitled to free dental treatment or help with NHS costs.

If you need help finding a local NHS dentist, or want information on charges for dental services, visit NHS Choices www.nhs.uk or call the Patient Advice and Liaison Service team on 01895 488500.

NHS Hillingdon’s Patient Advice and Liaison Service (PALS) team is here to help you with information or issues about local NHS services.

PALS can help you find local health services, resolve problems when they arise and, if necessary, assist you in accessing the complaints

system. The team is also happy to receive comments, compliments and suggestions about local services.

Contact PALS by phone on 01895 488500 or by email [email protected]. Any information supplied will be treated as confidential.



Putting our residents firstEnsuring yourcouncil delivers value for moneyin Hillingdon, we have continued

to put our residents first and through strong financial

management, we have been able to deliver a range of improvements in the borough, make savings so that we are running the council for less whilst at the same time, freezing council tax. Resident satisfaction has also remained high, with increases in satisfaction in a number of council services.

In the last year, the council once again delivered value for money services and improved facilities for our residents. For the second year running (the third year for those residents who are over 65)

we froze council tax for everyone who lives in Hillingdon. Our policy of putting residents at the heart of everything we do means that as well as a zero increase in council tax, we were also able to freeze most of our fees and charges. At the same time, we were still able to invest in those services that residents tell us are important to them. We continued to build up our financial reserves to help us through the effects of the national recession and continued to deliver efficiencies.

Through good planning, the council is well placed to weather to financial challenges that will face all of us in the coming months.

How council services are fundedEveryone has to pay council tax and so we all want to make sure our council is delivering the best value for our council taxpayers. In Hillingdon, last year we saved £10.2 million. This means we are running the council for less, while keeping council tax low and investing in services you value. More importantly, this meant that in 2009/10, every Council Tax payer in Hillingdon saved money.

However, your council tax only covers part of the total amount we spend on services in Hillingdon. The rest comes from:

Grants from central government•Business rates returned to us •from central government andFees and charges for •things like rents.

Last year, we collected £302 million in rates from businesses in Hillingdon. We have to give this money to the government which then gives us part of the money we collect back. In 2009/10, we were given back £67m by the government, which represents 22 per cent of the amount we collected.

The council is also required to collect council tax on behalf of the Mayor of London. Last year, £30 million was collected from Hillingdon residents and paid to the Mayor.

Finally, our savings (general reserves) which is the money we can call on for unplanned costs stands at £18.9 million, two million pounds more than the previous year.


hillingdon accounts

Hillingdon council has continued to review every pound we spend to make sure we are getting the best value we possibly can for our residents. This includes looking at all of our contracts to see if we can get goods and services cheaper, joining with other councils to make sure we are getting the best out of all our assets such as buildings and vehicles. This approach has allowed us to take a measured and planned approach to tackling the reduction in funding that we will receive from central government in the next four years.

Like other councils in London, we have also faced additional pressures such as the increasing demand for more school places in the borough and increases in demands for care for the elderly. To ensure our residents get the best deal from central government, we continued to lobby for the full costs of delivering services to support unaccompanied asylum-seeking children who arrive in the borough through Heathrow Airport. As a result, we received an extra £1.8 million for the 2008/09 and 2009/10 financial years. We will continue to press the government for the full costs for future years.

Last year, we launched our popular HillingdonFirst residents’ card, which offers preferential rates at our sports and leisure centres, parking and discounts at local shops and businesses. More than two thirds of our residents are using their card at least once a week.

Our two world-class leisure facilities in Uxbridge and Hayes offer our residents some of the best facilities in London and provide a sporting legacy for future generations. Hillingdon has bucked the national trend by investing in our libraries and as a result, we have seen visitor numbers increase.

Our library refurbishment programme continued to progress and Hillingdon is receiving national recognition for the work we have done to improve facilities and increase visitor numbers. In the last year, Northwood, Charville, Yiewsley and Ickenham Libraries were all refurbished with additional facilities for residents to use.

We continued to support our older residents helping them feel safe in their own home by

fitting free burglar alarms in 1,000 homes. Young people in Hillingdon benefited from the opening of two new youth centres in Charville and Northwood.

We delivered a range of environmental, heritage and civic pride events such as the family fishing fun days, Battle of Britain celebrations and the Ruislip Lido fun days. We also increased the number of our parks which have a green flag – the national standard for excellence – which means Hillingdon has more land under green flag status that any other part of London. Over the winter period, the whole of the UK road network suffered extensive damage following the severe winter. Once again through strong management of our finances, in Hillingdon we were able to commit significant sums of money to help repair and improve the condition of the borough’s roads.

Finally, you were able to have your say on how money was spent in your local area. Through the ward budget initiative, your local councillors were given half a million pounds to spend on local improvements and initiatives that you suggested. This was in addition to the money that we spent on the environment and borough’s heritage through established schemes such as the Chrysalis Fund.

Delivering value for money at a glance

Council tax frozen for the •second year running (the third for over 65s)Most fees and charges frozen•Hillingdon First card launched•Hillingdon Sports and Leisure •Complex and Botwell Green Leisure Centre openedNorthwood, Charville, •Yiewsley and Ickenham Libraries refurbishedTwo new youth centres opened•1,000 free burglar alarms •for the elderlyMore than half a million pounds •spent on local improvements£2.2 million invested to •repair the borough’s roadsFree parking in the •council’s car parks during the Christmas period

What we spent your money on


hillingdon accounts

which includes a 50m Olympic size swimming poolCharville and Northwood •Young People’s CentresThe new leisure centre •at Botwell GreenInvestment in improving •the borough’s libraries

What did we spend on our assets?

Summary accounts 2009/2010Income £000Revenue Support Grant 15,876 Area Based Grant 11,558 Business rates 67,242Council Tax 106,482 Interest and Investment Income 1,157Total 202,315Council Services ExpenditureEducation 55,411 Adult Social Care 67,430 Housing Services 7,975 Transportation and Roads 16,188Cultural Environment and Planning Services 36,560 Corporate and Democratic Core 3,871 Central Services to the Public 8,014 Other 231 Interest Payable and Similar Charges 5,642 Housing Revenue Account Deficit for year -1,484 Net Cost of Services 199,838 General Fund Surplus for year 2,477

Want to know more?Every year we ask you how you would like to get information about the council’s budget and how we spent your money. Most of our residents prefer to read a short summary in Hillingdon People.If you would like to see a full set of the council’s accounts please log onto the council’s web site www.hillingdon.gov.uk or contact the Corporate Accounting Team on 01895 556073.

What we spent your money on

Capital expenditure is money we spend on buying new assets or improving existing assets, such as our buildings.

In 2009/10 we spent £72.1 million on improving and delivering new facilities for our residents. These included:

Completion of the Hillingdon •Sports and Leisure Complex

Looking ahead to 2011/2012As everyone will have heard in October when the Chancellor announced the government’s spending plans for the next four years, the public sector is going to receive considerably less money from central government. In Hillingdon, we have been planning for this for some time and as a result, our financial plans will deliver the savings we will need to make as a result of reduced funding from the government. We will continue our library refurbishment programme, our heritage and civic pride events and open the third of our new youth centres in South Ruislip. We will also continue to support residents where we can through things such as the HillingdonFirst card and schemes such as free burglar alarms for our older residents.

The next four years will be challenging as the government has cut the amount of money councils receive by 28 per cent over the

next four years – this means that in effect, we will have a quarter less funding than we had in the past. Our overriding principle will remain – putting our residents first. Our focus will be to maintain those services our residents value.

Cllr Ray Puddifoot, Leader of the Council said: “Despite the tough economic climate, in the last year we have, through sound financial management delivered on our promises to residents whilst at the same time freezing council tax, building up our reserves and increasing resident satisfaction.

“In Hillingdon, we are well prepared for the cuts in funding to all councils and we have a strong track record of delivering efficiencies. By taking a planned and measured approach, we will ensure that we do all we can to maintain those services that our residents value.”


hillingdon accounts

For more information visitwww.hillingdon.gov.uk/icerink

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Off-peak pricesMonday–Friday 10am to 3pmAdults £5Children/concessions £3.50Family ticket £14Peak pricesAll other times includingbank holidaysAdults £7, Children £5.50Family ticket £20

Bookings 01895 558347

Uxbridge Civic Centre forecourt(Turn left out of Uxbridge station - 2 minutes walk)

Friday 26 November 2010 until Sunday 2 January 2011(excluding Christmas Day)

10am to 8.45pm(last session starts at 8pm)

A family ticket is 2 adults and 2 children or 1 adult and 3 children

Any additional tickets for family groups are sold at face value of

tickets for that session

As the Mayor of Hillingdon, Cllr David Yarrow, enters his sixth month in office, Hillingdon People found a rare quiet moment of his time to hear what it’s like to be the public face of the borough.

Half time talksif the Mayor of Hillingdon fails

to open the door for one of his female companions but strides

through first you might be forgiven for thinking him a little rude.

However, being the first to enter or leave a building is just one of the many traditions which a reigning mayor must keep to.

Now, half way through his term, current Mayor of Hillingdon, Cllr David Yarrow, is well versed in official protocol.

Speaking from his Parlour, walled with regalia and photos of his predecessors, he said: “There are lots of protocols you have to observe. If you are getting in or out of a car at official events then you have to go first. Even if it’s raining everyone has to wait for you and you must always ensure that the Mayor walks on the right hand side if you’re walking down an aisle unless you’re with the Lord Mayor of London in the Square Mile – then it’s the other way around.”

Thankfully the Mayor spent the previous year as Deputy Mayor giving him the chance to learn the nuances of holding office and preparing him for his busy work schedule.

As Mayor no two days are the same. Just some of the events he’s taken part in have included visiting RAF Northolt, opening a new fitness studio and watching the Ruislip Operatic Society’s take on the Little Shop of Horrors.

Mayor of Hillingdon, Cllr David Yarrow, and RAF

Northolt Station Commander, Group Captain Tom Barrett,

at one of the Battle of Britain commemorative events

contactsFor more information on HACS visit www.hacs.org.uk For information on Hillingdon Foodbank visit www.hillingdonfoodbank.org.uk or donate food at 5 Swan Wharf, Waterloo Road, Uxbridge.

“It’s a great honour to represent the borough of Hillingdon. As Mayor you go to places that ordinarily you would never get to go to. One of the first events I went to was the Queen’s Garden Party at Buckingham Palace. We had to walk through the state rooms to access the gardens so I got to see a part of the palace that you ordinarily can’t see.”

A big part of the Mayor’s role is to support one or more charities. This year the Mayor has chosen Hillingdon Autistic Care and Support (HACS) and Hillingdon Foodbank.

He said: “Nobody can appreciate the challenges that parents and carers face when living with a member of their family that is affected by autism. HACS can provide respite activities at their Ofsted registered out of school holiday play scheme and Saturday Club.”

David is hoping to help raise some of the £30,000 required to equip a sensory room and sensory garden to enhance the facilities that are on offer to the children of the charity.

He is also supporting Hillingdon Foodbank, which residents can donate food to.

“I opened Hillingdon Foodbank as the Deputy Mayor in 2009. It’s about providing food for people who have fallen off the grid – they’re not part of the system and so have no support. Some will have not eaten for two days so the charity provides meals until they have access to government or council assistance.”

And as Christmas approaches the Mayor will have a raft of events to attend.

He added: “It’s a great privilege to be a Mayor at this particular time as it’s the anniversary of the Battle of Britain. The job has a lot of responsibility – you are the representative of the borough and as such it should be treated as a privilege and an honour.”


hillingdon community

www.hillingdon.gov.uk/asb

Uxbridge High Street: no place for anti-social behaviour Tackling anti-social behaviour is a key priority for your council and its partners

Anti-social behaviour (ASB) can have a damaging impact on people’s lives. Although Hillingdon has one of the lowest ASB levels in the capital, we wanted to know what ASB means to you and your family.

in the last edition of Hillingdon People we launched the council’s latest awareness campaign looking

at the issue of anti-social behaviour (ASB). To kick off the campaign we asked residents to complete a short survey in Hillingdon People and on the council’s website to let us know your thoughts on ASB.

The survey showed that only 44 per cent of people who responded were aware of how many different types of activities were classed as ASB. This shows what a broad and misunderstood area ASB is and over the coming months the ASB campaign will be highlighting different types of anti-social behaviour and showing you not only what the police and the council are doing to tackle residents’ concerns but also what you can do to tackle it.

Almost all respondents said tackling ASB should remain a major priority for the council and its partners. Even though ASB levels are falling year on year in Hillingdon, with the most recent statistics showing that only 19 per cent of residents in

Hillingdon had reported an ASB problem, ASB is still an important issue for Hillingdon residents.

A separate survey of students in the borough showed the majority (94 per cent) of them believed the council should challenge the common perception that ASB is usually committed by younger people.

Taking aSB out of the picture...

The big issuesThe latest poster (shown left) and online information pages on the council’s website highlight two anti-social behaviour activities that are frequently identified by Hillingdon residents as a cause for concern:1. Intimidating groups of people

loitering in public places: the council and the police work hard with local communities to make areas

safer using Dispersal Zones which give police the powers to break up groups of people

who may be causing, or likely to cause, ASB. Resident only access

gates to alley ways are also used to deter anti-social behaviour

2. Littering: this can take many forms, from dropping litter in the street and in the borough’s green spaces to dumping rubbish and fly-tipping. The council and the police take this form of ASB very seriously and in recent years perpetrators have been fined thousands of pounds in court and on the spot fines.

contactsFurther information can be found at www.hillingdon.gov.uk/asb

Reassuringly residents appear to know how to report ASB concerns to the police and the council with 72 per cent saying they knew what to do. ASB issues can be reported to the police by calling 0300 123 1212 or the council by calling 0800 694 0240.

Thank you to all who completed the anti-social behaviour survey in the last edition of Hillingdon People. The survey competition winner of the Chimes vouchers

was Mrs S Zerkhfaoul from West Drayton.



Making amends over the festive period

NoTE: No garden waste collections between Monday 20 December 2010 and Friday 7 January 2011.

please leave your rubbish out for collection between •6 am and 6 pm on the revised collection day. please leave your rubbish near your front gate, •but not on the pavement. if you have any queries, or would like to report a missed •collection, call the council’s contact centre on 01895 556000.

All changes to collections are available at www.hillingdon.gov.uk/recycling

Refuse and Recyclingchristmas and

New Year 2010/11Normal collection day Revised collection dayMonday 27 December Wednesday 29 DecemberTuesday 28 December Tuesday 4 JanuaryWednesday 29 December Wednesday 5 JanuaryThursday 30 December Thursday 30 DecemberFriday 31 December Friday 31 DecemberNormal collection day Revised collection dayMonday 3 January Monday 10 JanuaryTuesday 4 January Tuesday 4 JanuaryWednesday 5 January Wednesday 5 JanuaryThursday 6 January Thursday 6 JanuaryFriday 7 January Friday 7 January

Do you havegood quality unwanted

furniture or electricals?


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christmas is a time when many people take stock of their lives and the events of the

past year. This is particularly apt for the borough’s young offenders who throughout the festive period will be undertaking work such as painting school interiors, wrapping gifts for charities and working in elderly people’s centres.

Hillingdon People spoke to council Restorative Justice Worker Sanjay Kotecha about how these reparative projects can help transform young offenders and give them a chance to say sorry.

In almost nine years of working at the council Sanjay has seen a significant rise in community projects undertaken by young offenders as a means of compensating for their crimes.

Sanjay said: “I see a different side to them. I work with them on these projects and watch their confidence grow as they develop a greater understanding of the impact their offence has had on the local community. A lot of them enjoy taking part in the projects because it’s different and allows them to learn a new usable skill which they didn’t know they were capable of.”

Hillingdon Council’s Youth Offending Team works with 10 to 17-year-olds and the aim is to provide a ‘holistic’ approach to rehabilitation that looks at all areas of a young offender’s life.

Sanjay said: “We look at all areas of their life such as education, family relationships and substance misuse, before identifying the areas that need the most work.”

A young person will work with the service for a period of time determined by the courts, accessing services from multi-agency team members from education, Connexions, health and police.

Typically Sanjay works to help young people make amends in two ways: victim offender mediation and reparation projects.

“Youth Offending Service police officers contact all victims of offences to give them the option of victim offender mediation. Sometimes victims may have some questions they would like to ask the offender, other times contact can be through a letter of apology. This gives the victim the opportunity to say how they feel about the offence and suggest how to repair the harm caused.”

As part of an offender’s sentence in court, a young person will also complete a reparation project.

Sanjay said: “In 99 per cent of cases, they enjoy the work and learn a new skill. Because the projects are in the evenings and weekends we’re also reducing the key times when they might become involved in criminal behaviour.”

Sanjay believes the projects can provide a confidence boost for young offenders with many participants going on to develop their new-found skills into careers.

But one of the biggest challenges for the team can be finding organisations willing to offer work for offenders.

“It takes a lot of planning but the feedback we get once a project has been completed is always really positive.”

contactsPeople wishing to discuss possible reparation projects can contact Sanjay on 07985218185 or [email protected]

Making amends over the festive period



Residents are being invited to a community information fair to find out more about the scores of activities coming to Ruislip as part of Hillingdon Council’s Streets Ahead programme.

The information fair will be held in the Great Barn, at Manor Farm, Bury Street, Ruislip, on Saturday, 20 November from 10.30am-1.30pm. Residents will have the opportunity to meet council officers, local organisations and community groups.

There will also be plenty of stalls where people can find out more about local services and businesses, have a go on the DJ decks and even race a duck. The fair kicks off the week of events that will

continue across Ruislip until Friday, 26 November to make Ruislip a cleaner, greener and safer place.

To find out about all the activities taking place during the week and how to get involved, visit the council’s website www.hillingdon.gov.uk/streetsahead

For more information about the scheme call Carys Walker on 01895 250118 or email [email protected]

Streets Ahead will be in West Drayton from 26 February - 4 March.

Residents are being encouraged to recycle old clothes and electrical items for free during a special week of action by Hillingdon Council.

All the textiles, collected from your doorstep, will be donated to charity as part of the council’s Streets Ahead programme in Ruislip from 20-26 November.

There will be similar events across other parts of the borough later this year and early 2011.

Old clothes, curtains and all household

electrical goods like fridges/freezers, washing machines, vacuum cleaners, televisions and kettles can be recycled.

Rusilip residents can arrange a free collection during the November Streets Ahead by visiting www.hillingdon.gov.uk/streetsahead or calling 01895 556000. Bookings must be received by 19 November.

Once you have made a booking you will be informed of the day and time to put your recycling out for collection. Electrical goods and textiles not booked via the details above will not be collected.


hillingdon environment

cleaner, greener Hillingdoncleaner, greener Hillingdon

Council workers collect

waste for recycling

Community information fair offers advice to residents

Free electrical and textiles recycling

Residents will be able to access a raft of information at the latest Streets Ahead event Award winner: the Norman Leddy

Memorial Gardens won gold in the best

London small park under 2.5 hectares

category.

Alley gating funding is still available.

inbriefWaste and Recycling WeekendsThe series of waste and recycling weekends in the south of the borough are set to continue. The next event is scheduled for 27/28 November and have been arranged by the council following the closure of Rigby Lane Civic Amenity site by SITA and will take place between 9am and 4pm at Railway Sidings, Tavistock Road, West Drayton. See www.hillingdon.gov.uk/recycling for more information.

Young Drivers Programme Free road safety education for learner drivers has been offered as part of a programme to improve safety on the roads.

Fifteen young drivers aged 17-19 years old, that live across the borough have signed up to the council’s education and awareness programme.

The sessions launched on the 24 September in partnership with the Metropolitan Police and London Fire Brigade covered things such as driving theory tests, car insurance, what makes a good driver and the dangers of drink driving.

Ickenham Village Stop and ShopThe Stop and Shop parking scheme for Ickenham Village started officially started last month. The scheme operates Monday to Saturday 8am to 6pm. Short stay pay and display parking bays are free for the first 30 minutes, and then 20p every half hour for up to two hours.

Benefit fraudster ordered to pay £10,544The council’s Trading Standards and Benefit fraud team conducted a confiscation investigation under the Proceeds of Crime Act (POCA) into the financial affairs of a Hayes resident. The resident had been fraudulently claiming housing and council tax benefit.

The hearing was held at Isleworth Crown Court on the 13 August and the defendant was ordered to repay £10,544 which represents the amount that the resident benefited from the crime. Under the Home Office incentivisation scheme, a proportion of this amount will be paid to Hillingdon Council.

Funds are still available for residents to apply for alley gating as part of the Chrysalis environmental and community safety fund.

Residents are eligible to apply for funding if their alleyway suffers from burglary, anti-social behaviour or environmental crime such as fly-tipping. The council will pay 90 per cent of costs with residents adjoining the alleyway contributing the remaining 10 per cent. Once the gates have been installed, residents will be responsible for any future repair and upkeep.

Since March 2010 over 25 gates have been identified across the borough including, Coldharbour lane and Cranbourne Waye, Hayes, Old Farm Road, West Drayton and Victoria Avenue, Uxbridge.

To apply for funding for an alley gating scheme in your area complete the application form available at www.hillingdon.gov.uk/chrysalis

Hillingdon scooped a series of prestigious accolades at the London in Bloom Awards 2010 on Friday, 3 September.

Norman Leddy Memorial Gardens, in Grange Road, Hayes, won the gold award for the best London small park less than 2.5 hectares. The borough also retained the silver-gilt award for the second year running in the large city category.

London in Bloom is an annual competition that has been running for more than 40 years and this year’s award ceremony took place at the Guildhall in London. The competition is designed to promote gardening and horticulture across London.

Hillingdon picked up the Silver Award in 2005, 2006,

2007, 2008 and secured a bronze in 2004 all for the large city category.

cleaner, greener Hillingdon


hillingdon environment

cleaner, greener Hillingdon

Residents will be able to access a raft of information at the latest Streets Ahead event Award winner: the Norman Leddy

Memorial Gardens won gold in the best

London small park under 2.5 hectares

category.

Funding for alley gating still available

London in Bloom Awards

Start Dancingall the dances in ‘Strictly’

Ballroom-Latin-Salsaon Thursday 27th January

2011, 7.30pm

Classes for adults of all ages

To book call Pam on01895 634207

Venue: All Saints Hall,Long Lane Hillingdon,

UB10 0EG

Did you know you can apply online? Visit www.eadmissions.org.uk for details.

Do you have a child who was born between 1 September 2006

and 31 August 2007?

Admissions Team, 4E/09 Civic Centre,Uxbridge UB8 [email protected] 556644

Are you a Hillingdon resident?

Don’t forget your application for a place must be received by

Saturday 15 January 2011We strongly recommend that you submit your application online or by post,

so that we receive it by Saturday 15 January 2011.

Have you made a will?The Will Group

offer a professional serviceSingle will £60 (inc VAT)

Pair of wills £85 (inc VAT)FREE home visits

daytime or eveningsWe also offer:

Will storage with free updatingInheritance tax planning

Telephone to arrange an appointment

WANT TO RENT YOUR PROPERTY?

DO YOU HAVE ROOMS, STUDIOS& 1,2,3,4,5 BED HOUSE/FLATSv Monthly rent direct into your accountv Guaranteed rent even if your property is emptyv Full managementv Awaiting tenants

We are looking to sign up private landlords in most London boroughs

Harrow/Brent/Hillingdon/Ealing/Hammersmith/Fulham/Hounslow

Contact: 020 8429 6868

To advertise in this magazine telephone Libby Jones on 01895 250828please mention Hillingdon People when responding to adverts


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volunteer inprofile

contactsFor more information and advice on the opportunities available contact the volunteer centre (part of Hillingdon Association of Voluntary Services). Ring 01895 442730, or visit www.havs.org.uk/volunteering

Gurjit Obhi

Want to volunteer?Hillingdon Forum for the Elderly requires an •administration worker and minute taker to help once a month and also be willing to work from home.Hayes FM radio station is looking for •research assistants to help gather statistical information about Hayes FM listeners.Compass Theatre and Arts Centre is looking for •volunteer theatre ushers, wine/coffee bar assistants and also a pianist to help during show times.

Where do you volunteer?I am a volunteer admin worker for the Hillingdon Volunteer Centre run by Hillingdon Association of Voluntary Services. I have been volunteering here for over a year now.

How did you get involved?I started by researching volunteering on the internet with the help of my occupational therapist and was lucky enough to find this opportunity. It suited me as I got to learn admin skills for a couple of hours each week.

What are the benefits of volunteering?You are able to come out of your home environment for a little while and socialise with people in the office. It also enables me to gain the experience I need so I can apply for full-time employment in the future.

What makes a good volunteering role?For me, getting to use the computer and helping other people in Hillingdon to volunteer. Volunteering is not easy, you need to be dedicated to fulfil your role.

What are your day-to-day activities?I have to log onto a special computer database. I put a template together and email people the information they need in order for them to apply for volunteering opportunities in the borough.

What would you say to potential volunteers?Go for it! It is an open and honest way to gain worthwhile experience and a good way to meet and work with other people.

Exhibition and •display spaceDisabled access•A car park and public •transport are close by.

The building is home to Hillingdon Association of Voluntary Services (HAVS), the umbrella organisation which supports and helps develop the voluntary sector in the borough. REAP, an independent organisation supporting refugees, and Hillingdon Community Mediation Service are also based there.

Ted Hill, Chief Executive of HAVS, said: “The Key House Trust is not only keen for more local organisations to make use of the resources available but also for groups to see the centre as a place to come together and exchange information and ideas.

“This is especially important at a time when the voluntary sector is expected to play an even greater role in society under plans unveiled by the coalition government.”

To find out more about the facilities and how your organisation can best make use of them contact Key House Reception on 01895 442722 or email [email protected]

charities and voluntary organisations in

Hillingdon are fortunate, compared to those in many other areas, in that they have their very own resource centre.

If your organisation is trying to find good, easily accessible, facilities specifically designed to suit the needs of the voluntary sector then look no further.

The centre opened in 2003 at Key House the old Town Hall in High Street, Yiewsley. Thanks to regeneration and lottery grants totalling almost £1m, the building was first extended and given a thorough makeover to adapt it to its new use.

Managed by a charitable trust, the centre provides a range of facilities ideal for use by voluntary organisations from across the borough. It’s available seven days a week, during the day and in the evening, and includes:

A spacious meeting •room with seating for up to 36 people seated at tables or in theatre styleA large training •room with wireless internet access A ‘hot-desk’ room with •computers available to hire for short sessions

use your resource centre

With the festive season nearly upon us, there are a multitude of concerts, performances and leisure activities on offer to enjoy. For more activity ideas visit www.hillingdon.gov.uk

Leisureopen Mic uK – over 25s finalSaturday 20 November, 8pmOpen Mic UK is a national talent competition which searches for the UK’s best singers, songwriters, rappers and vocalists. It’s open to all genres and acts can perform a cover or original material. The competition is divided into age categories; under 18, 18-25 and 25 and over and has £50,000 in prizes up for grabs. Cost: £7.50Contact: www.openmicuk.co.ukBeck Theatre

Debutots Early Years DramaEvery Thursday 10amDebutots is a unique blend of magical storytelling, bubbles, puppets and movement to music. As well as being lots of fun, Debutots promotes skilful communication, fosters creativity and builds self confidence.Cost: Free trial classContact: [email protected] or call 01895 670179St Giles’ church Hall

Yoga Every Monday, Wednesday and ThursdayMorning and evening sessions available with nine different classes to choose from.Contact: Jackie on 01895 675426 or visit www.yogawithjackie.co.ukcavendish Pavilion

Taekwondo Breakfast clubEvery Thursday, 7.30am-8.30amBreakfast club where 8-11 year olds can learn taekwondo and self-defence while keeping fit. Open to all ability levels. Places are limited and offered on a first come first served basis.Cost: £2 for 10 classesContact: Brian Robson on 020 8930 3587South Ruislip community association

Singing 4 FunEvery Thursday 7.45pm to 9.45pm Singing 4 Fun is a club set up for adults who love to sing. No auditions. The group performs a wide variety of songs at the club, which is open to everyone.Cost: Members £4, non-members £8, Contact: www.singing4fun.com email [email protected] room, compass Theatre

When: Wednesday 24 to Saturday 27 November, 7.45pmWhere: Compass TheatreCost: £10.00 (£9.00 concessions available Wednesday and Thursday only).Contact: Book tickets through the RDS Box Office on 01895 675343 or through the theatre on 01895 673200. Find out more at www.ruislipdramatic.org

Lord Arthur Savile’s CrimeYoung Lord Arthur Savile is about to embark on his marriage to the beautiful Sybil and it seems that nothing can come between them. That is until Sybil’s mother employs a palm reader to check her daughter’s future will be safe with Arthur. Is it really true that Arthur will commit murder? Convinced the evil deed must happen before the wedding takes place, hilarity ensues in this tale of duty written by Constance Cox and based on a wonderful short story by Oscar Wilde.

When: Thursday 18 November, 7.30pmWhere: The Beck TheatreCost: From £16Contact: Box office, 020 8561 8371 or visit www.becktheatre.org.uk

An Evening with BlakeSince taking the music industry by storm in 2007, Blake have successfully bridged the gap between pop and opera. They have released two further award winning albums, have travelled the globe, performed for royalty, have been seen performing for many high-profile sporting occasions and been nominated for a Classical Brit Award for ‘Album of the Year’ twice.Blake’s incredible blend of voices is what sets them apart from the rest and they continue to wow audiences wherever they perform.

When: Monday 8 to Saturday 13 November, 7.30pm, with Wednesday and Saturday matinees at 2.30pmWhere: The Beck TheatreCost: From £18.50Contact: Box office 020 8561 8371 or visit www.becktheatre.org.uk

AnnieOne of the most successful musicals of all time, the timeless tale of little orphan Annie is back, giving a whole new generation the chance to experience this enchanting musical about never giving up hope. Star of stage and screen Su Pollard (Hi-De-Hi) will be reprising her role as the dastardly Miss Hanagan and David McAlister (Hollyoaks, Eastenders, Mike Bassett TV and Brideshead Revisited) makes a welcome return as the billionaire businessman, Oliver Warbucks.


Blaze Youth NetballEvery Wednesday 6 pmBlaze is a Hillingdon Accredited club, that is welcoming new youth players from school years 4–11. Whether you are a beginner or experienced, it is the club for you to come and learn new netball skills, meet friends and have fun! Great qualified, CRB checked coaches!Cost: First two weeks in November are freeContact: visit www.blazeback2netball.co.uk or email [email protected] Sports Hall, Rosedale college

Back to NetballEvery Wednesday 7pmNot played netball since school or new to netball? Then come along to these fun netball sessions and learn new skills!Cost: First two weeks in November are free Contact: visit www.blazeback2netball.co.uk or email [email protected] Sports Hall, Rosedale college

Pregnancy and Postnatal YogaThroughout the weekYoga sessions

Every Wednesday, 6.30pm to 8pmat The Girl Guides’ Hall, Ickenham

Every Saturday, 10am to 11.30amat Hillingdon Leisure CentrePostnatal classes

Every Friday, 1.30pm to 3pmat St Giles Church Hall, Ickenham and

11am to 12.30pmHillingdon Leisure CentreContact: Katja Patel, 07951 763851, email [email protected] or visit www.zestforyoga.com

clan Social clubThird Wednesday of every month, 7.30pmClan Social Club is a friendly club for unattached people aged 50 plus. Come and meet the members, make new friends and find out more about the club.Contact: Tony on 020 8230 8680 or Pamela on 020 8230 8680Middlesex arms Pub

coffee with a causeEvery third Saturday of the month (second Saturday in December), 10.30am to noonJoin the monthly Coffee with a Cause Saturday coffee morning which raises funds for a different charity each month. Pop along for tea, coffee, light refreshments, charity greeting cards, plant sale and nearly new books.Contact: visit www.eastcote-st-andrews.org.ukSt andrew’s united Reformed church

TheatreThe Drowsy chaperoneWednesday 10 November, 8pmPlayers 2 presents the Drowsy Chaperone, a musical within a comedy designed as a spoof of old musicals.Cost: £12, concessions £10 Contact: 01895 673200 or visit www.compasstheatre.co.ukcompass Theatre

Wendy copeThursday 18 November, 7.30pmA fresh and entertaining poetry reading from an award winning contemporary poet. Wendy will move through her compilation of 25 years work, Two Cures for Love, and end the evening with a question and answer session followed by book signing.Cost: £12 or concessions £10 compass Theatre

Holiday SnapThursday 18 – Saturday 20 November, 8pmHads presents Holiday Snap a comedy by Micheal Pertwee and John Chapman about two couples who book the same timeshare property in Portugal for the same week.Contact: Box office 07973 780248 or visit www.hads.stinge.comSt Mary’s church Hall

concertsSine Nomine Singers autumn concertSaturday 20 November, 7.30pmThe concert will include Bach’s cantata ‘Christ lag in Todesbanden’ and Handel’s Coronation Anthems, ‘Let Thy Hand be Strengthened’ and ‘My Heart is Inditing’.Contact: Jess Luscombe on 07766 314282 or email [email protected] to bookSt Lawrence church

Hillingdon u3a Singers Winter concertSaturday 27 November, 7.30pmA concert of choral items, solos, duets, reading and piano music including light refreshments.Cost: £6 Contact: 020 8866 4572 ickenham united Reform church

uxbridge choral SocietySaturday 4 December, 5pm and 7.30pmThe Uxbridge Choral Society will be holding its annual carol concert with the Oak Farm Junior School Choir. It will be conducted by Jeff Stewart.St Margaret’s church

Singing 4 Fun christmas SoireeSaturday 11 December, 6pmCome and support local singers, singing for fun in their end of term Christmas Soiree. A relaxed evening of entertainment including all the favourite Christmas carols plus a selection of songs from a variety of musical genres. Bring your own beer, wine and picnic and feast on food and drink while being entertained by the Singing 4 Fun singers. You may even get a chance to join in yourself!Cost: Tickets £4Or book a table of 10 for £34Contact: www.singing4fun.com email [email protected] Ruislip community association

Ruislip Lions’ christmas concertSaturday 11 December, 7.30pmRuislip Lions presents their annual Christmas concert featuring the Yiewsley & West Drayton Band, Capital Connection, the Breakspear School Choir and more.Cost: £12, under-16s, £8Contact: Box office 07806 766993Winston churchill Theatre

Fun DaysMichael Sobell House Santa DashSaturday 4 December 10amMichael Sobell House is holding its first ever Santa Dash to raise awareness of the valuable work the hospice does. Entrants will be provided with a Santa

costume and given a gift to present at the hospice. The event starts at the centre’s charity shop in Green Lane, Northwood. Entrants are encouraged to go at their own pace and raise sponsorship money to help the centre with medical provision costs.Cost: £10 entrance feeContact: Trish Mulé on 01923 844726 or email Trish [email protected] Sobell House

Danceclub cerocEvery Monday 8pm to 11pm West Drayton Community CentreEvery Thursday 8pm to 11pm Uxbridge Civic CentreKeep fit while having fun with Ceroc – a fusion of jive and salsa which is easy to learn. Open to everyone with or without a partner. New members can get free membership and first night entry if they take along this copy of Hillingdon People.Cost: £8Contact: 020 8933 4350 or visit www.clubceroc.comWest Drayton community centre and uxbridge civic centre

Bus Pass to BroadwayEvery Monday 10.30am to noonDancing, singing and acting for those aged over 50. Viv, who recently returned from a tour of Singing in the Rain and West End choreographer Jacquie take the classes.Contact: 01895 672354Wayfarers Tennis club


If you wish to publicise an event, please email details to [email protected] or send to Hillingdon People, 3E/07 Civic Centre, High Street, Uxbridge, UB8 1UW. Events are selected at the editor’s discretion.

St Giles’ church HallSwakeleys Road, Ickenham, UB10 8BGSt Lawrence churchBridle Road, Eastcote, HA5 2SJSt Margaret’s churchWindsor Street, Uxbridge, UB8 1ABSt Mary’s church HallHigh Street, Harefield, UB9 6BXSouth Ruislip community associationDeane Park, Long Drive,South Ruislip, HA4 0HSWayfarers Tennis clubSwakeleys Drive, Ickenham, UB10 8QEWest Drayton community centreHarmondsworth Road, West Drayton, UB7 9JLWinston churchill Theatre and HallPinn Way, Ruislip, HA4 7QL

Venuescavendish PavilionField End Road, Eastocte HA4 9PGcompass TheatreGlebe Avenue, Ickenham, UB10 8PDHillingdon Leisure centreGatting Way, Uxbridge, UB8 1ESickenham united Reform churchSwakeleys Road, Ickenham, UB10 8BEMichael Sobell HouseMount Vernon HospitalNorthwood, HA6 2RNMiddlesex arms PubLong Drive South Ruislip, HA4 0HGRosedale collegeWood End Green Road, Hayes, UB3 2SESt andrew’s united Reformed churchBridle Road, Eastcote, HA5 2SH

Hillingdon councilchristmas and New Year arrangements 2010/2011

hillingdon opening hours

William Byrd Pool is closed from 24 December to 3 January.

Queensmead Sports Centre is closed from 24 to 27 December, 31 December and 1 and 3 January. It is open from 4pm – 11pm from 28 to 30 December and normal opening hours on 2 January.

Hillingdon Sports and Leisure Complex is open from 7am – 4pm on 24 December. It is closed 25 and 26 December. From 27 to 30 December and on 3 January it is open from 9am – 6pm, on 31 December it is open 8am – 4pm and on 2 January from 9am – 5pm. New Year’s Day it is closed.

Haste Hill Golf Course is open from 8am – 3pm on 24, 26, 31 December and 1 January. It is closed on 25 December and open as normal on all other days.

Rusilip Golf Course is open on 24 and 31 December from 9am – 5pm, on 26 December it is open from 9am – 3pm and on 1 January from 8am – 3pm. It is closed on 25 December and open as normal on all other days.

Stockley Park Golf Course is open on 24, 26 December and 1 January from 7am – 4pm. Apart from 25 December it is open as normal.

Uxbridge Golf Course is open on 24 and 31 December from 8am – 5pm and on 26 December and 1 January from 8am – 3pm. Apart from these dates and 25 December it is open as normal.

The arrangements for essential services are listed below. If you plan to visit the Civic Centre in Uxbridge, or other council offices between these dates, it is advisable to check whether the office is open.

Details of council services can be accessed 24 hours a day at www.hillingdon.gov.uk

Contact CentreThe Contact Centre will operate the normal 8 am – 6 pm service, with skeleton staff at the end of both Christmas Eve and New Year’s Eve. The main front and back reception will remain open until 5 pm. The contact centre will be closed on the public holidays.

Hayes One Stop ShopThe One Stop Shop will be closed from 4.30pm on Friday 24 December 2010 and open again on Tuesday 4 January at 8.30am.

Noise teamThe council’s noise team will be working on the following dates and times: Friday 24 December 9am – 5pm and 9pm – 3am, Wednesday 29 December 9am – 5pm, Thursday 30 December 9am – 5pm and 8pm – 2am, Friday 31 December 9am – 5pm and 9pm – 3am and Sunday 2 January 7pm – 1am. There will be no service on 25, 26, 27, 28 December and 1 and 3 January.

Day CentresGrassy Meadow, Poplar Farm, Asha and Eastbury Road Day Centres will be closed on 27, 28 December and 3 January 2011.

The Meals On Wheels and Home Care Services will operate as normal over the Christmas period.

LibrariesLibraries will close at 4pm on Friday 24 December and not reopen until Wednesday 29 December. They will resume their regular opening hours until 5pm 31 December from when they will close until Tuesday 4 January.The exceptions are Harlington Library which will not be open in the days between Christmas Eve and New Year and Hayes End Library which will also be closed on New Year’s Eve.

Leisure centresAll sports centres, council owned pools and golf courses are closed on 25 December. They are all open as normal from 4 January.

Botwell Green Sports and Leisure Complex is open from 8am to 1pm on 24 December. It is closed on 25 and 26 December and 1 January. On 27 to 30 December it is open 11am – 7pm, on 31 December from 8am – 1pm and on 3 January from 8am – 8pm.

Highgrove Pool is open from 7am – 1pm on 24 December. From 27 to 30 December it is open from 7am – 5pm and from 8am – 1pm on 31 December. On the 3 January it is open from 8am – 8pm.

Hillingdon Council will have a reduced service over the Christmas period. Monday 27 and Tuesday 28 December and Monday 3 January are public holidays.


Golden numbersDo it online 24/7 at www.hillingdon.gov.ukenvironment and street scene01895 556000Mon – Fri, 8am – 6pmAnti-social Behaviour0800 694 0240Mon – Fri, 8am – 6pmCouncil Tax01895 250000Mon – Fri, 8am – 6pmhousing01895 556666Mon – Fri, 8am – 6pmschool Admissions, Childcare and early years01895 556644Mon – Fri, 8am – 6pmFamilies’ information service0800 073 4800Council main switchboard and out-of-hour service01895 250111Mon – Fri, 8am – 6pmplanning, trees and landscapes01895 250230Mon – Fri, 8am – 6pmFraud hotline0800 389 8313hillingdon social Care direct01895 556633Mon – Fri, 8am – 6pmhillingdonFirst01895 556677electoral services and registrars01895 558250Mon – Fri, 8am – 6pm

care servicesCareline01895 250380Adoption and fostering01895 277850drugs or sexual health for young people up to 21 years01895 257285

community informationLondon Fire Brigade (hillingdon team)020 7587 4402NoTrAG (No Third runway Action Group)[email protected] 253355social security (Benefits Agency)020 8426 3000Three valley water0800 376 5325

advice and supportAge uk hillingdon020 8756 3040Consumer advice08454 040506Citizens’ advice Bureau0844 848 7903hayes one stop shop01895 [email protected] independent domestic violence Advocacy service020 8246 174 p3 Jobshop – employment services020 8581 1056p3 Navigator hayes housing Advice and support Centre 020 8581 1054/5 [email protected] Navigator yiewsley housing Advice and support Centre01895 462074/5hillingdon women’s Centre01895 259578victim support hillingdon01895 421200

LearningLibrary information desk01895 250600Advice and guidance (young people)01895 257855enquiries about school transport01895 250008Truancy hotline01895 250858

Environment and street sceneCurrent and proposed roadworks in hillingdonwww.hillingdon.gov.uk/roadworksenvironmental protection unit01895 277406Food, health and safety01895 250190Noise Team and animal welfare01895 250155pest Control01895 250184 / 277417ranger patrol safety issues in parks01895 239241Trading standards01895 250164

Planning Building control enquiries, inspection requests and dangerous structures01895 250804 /05/06/07/08dangerous structures (out of hours)01895 250111Land charges enquiries01895 250689

Local democracyCouncillors’ names, addresses and advice surgeries01895 250600Council meeting dates and agendas01895 250636Conservative group office01895 250316/250728electoral registration01895 [email protected] group office01895 250780/250271mayor’s office01895 250763

[email protected] Green sports and Leisure Centre020 8561 0956hillingdon sports and Leisure Complex, uxbridge0845 130 7324highgrove pool, ruislip01895 630753Queensmead sports Centre, south ruislip020 8845 6010Active Lifestyles Gym, minet020 8573 2956

Hospitalsharefield hospital01895 823737hillingdon hospital01895 238282mount vernon hospital01923 826111Northwick park hospital020 8864 3232watford General hospital01923 244366Nhs direct advice line0845 4647

Policemetropolitan police non-emergency number.0300 123 1212Textphone18001 0300 123 [email protected] police Community Advice Line (for non urgent matters)020 8246 1860Mon – Sat, 10am – 5pmCommunity safety unit (to report race crime)020 8246 1766

Hillingdon councilchristmas and New Year arrangements 2010/2011


hillingdon people nov/dec

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